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I would love to remove CNN and MSNBC from appearing on my computer. If I can get them from auto playing that would be nice also. What do I need to do? Danny dewesley@tw… (read more)

I would love to remove CNN and MSNBC from appearing on my computer. If I can get them from auto playing that would be nice also. What do I need to do? Danny dewesley@twc.com

Asked by dewesley 11 hours ago

Last reply by dewesley 11 hours ago

Can't make Firefox the default browser on Win10

I made the mistake of installing Norton Private Browser on my Win10 laptop, and it took over the browser extensions as the default program. I tried making Firefox the def… (read more)

I made the mistake of installing Norton Private Browser on my Win10 laptop, and it took over the browser extensions as the default program. I tried making Firefox the default browser again and Windows took me to the Settings menu. Firefox is no longer in the list of browsers. Is there a way to fix this situation? Thanks.

Asked by Curtis Hoffmann 6 days ago

Last reply by Curtis Hoffmann 6 days ago

Cannot attach files to my outgoing emails using gmail

Two issues using latest version of Firefox with Windows 10. These 2 issues have occurred in the last few days First I cannot attach my files to my emails using Gmail. … (read more)

Two issues using latest version of Firefox with Windows 10.

These 2 issues have occurred in the last few days

First I cannot attach my files to my emails using Gmail. I'm able to do this using Edge or Chrome

Second, normally when I used to start typing the name of my correspondent it would automatically complete. This is no longer working. I'm able to do this using Edge or Chrome

the attached printscreen shows both issues

Asked by pauljaniga 6 days ago

Last reply by pauljaniga 4 days ago

Embedded videos play 2-3 frames after sound ends

Basically, any time I load an embedded video file, it will play fine until about the last second. When the video is about to hit the end of its playback, the audio will c… (read more)

Basically, any time I load an embedded video file, it will play fine until about the last second. When the video is about to hit the end of its playback, the audio will cut out before it reached the end of the seeker bar and 2-3 video frames will play after the sound ends. Not sure if it's something to do with being on Linux.

Asked by irongrinder 6 days ago

Last reply by irongrinder 3 days ago

WidevineCDM crashes on netflix and other streaming sites

Hello, Seems this WidevineCdm keeps crashing all the time for me when trying to view Netflix or other streaming sites, guessing it has something to do with DRM? Crash I… (read more)

Hello,

Seems this WidevineCdm keeps crashing all the time for me when trying to view Netflix or other streaming sites, guessing it has something to do with DRM?

Crash ID: 48af8e1f-52bb-4129-8cbc-4dba80240321 protector64.dll | <unknown in ntdll.pdb>

Not so savvy with this so any help finding the cause is greatly appreciated.

Best regards

Asked by Jarrot 6 days ago

Last reply by Jarrot 5 days ago

Youtube videos (especially in playlist) do not (always) play automatically.

Hello, I recently moved from Chromium based browsers to Firefox and, as my title indicates, I've been facing issues with youtube playlists on two different computers so … (read more)

Hello,

I recently moved from Chromium based browsers to Firefox and, as my title indicates, I've been facing issues with youtube playlists on two different computers so far, may it be in normal windows or in private ones (where the only addon left running would be ublock origin).

The autoplay does not work in a predictable way. While the browser does reach the next video in the playlist once the previous one ended, more often that not, the video won't play. As I said, the behavior is unpredictable. There are times when it'll work right of the bat, but stop working after a few videos, and there are times when it won't be working at all from the very beginning.

I did enable FF's autoplay setting (or so it would seem from what I can see), for it says:"Autoplay: Allow audio and video" when I click on the icon next to URL bar.

I have not yet tested with my addblocker disabled, for ublock origin being fairly widely used I assumed I would have ran into far more issues akin to mine when I googled my issue.

Thanks in advance for your help.

Cordially,

Asked by facorreg 6 days ago

Last reply by facorreg 4 days ago

Wrong Country and Language

Starting about a week ago, when I use Firefox 124.01 on my Windows 10 PC to visit Ebay, the pages show in Portuguese, and the country shows as Brazil. I'm in the USA. Thi… (read more)

Starting about a week ago, when I use Firefox 124.01 on my Windows 10 PC to visit Ebay, the pages show in Portuguese, and the country shows as Brazil. I'm in the USA. This problem does not occur when I use Chrome, Opera or Edge. Any idea about why this has happened and what I can do to fix it. On Ebay, I can manually change the language and location, but if I close Firefox, the problem returns. I'm using the version of FF that keeps no cookies or history. Thanks

Asked by rmrav48 5 days ago

Last reply by rmrav48 4 days ago

I can't delete and replace Roaming>Mozilla>Firefox with a backup copy in Windows 11--other program using error.

I can't delete and replace Roaming>Mozilla>Firefox folder with a backup copy in Windows 11-- I get an other-program-using error. I have done this many times before… (read more)

I can't delete and replace Roaming>Mozilla>Firefox folder with a backup copy in Windows 11-- I get an other-program-using error.

I have done this many times before in Windows 10 and it always works beautifully. In Windows 11, however, I get an error about another program using a file in the folder. If I try to delete the folder I get a message about needing permissions from user (for clarity, the user account is an administrator). Now I am also very familiar with Windows permissions. I checked and administrators already have full privileges on the folder. Even if I explicitly add my particular user, nothing changes. I have done some other sleuthing but nothing helps identify the problem.

A bit of context – I just bought a new Dell, rather high-end and expensive laptop so I am really not amused at the fact that I can't just port in all of the stuff in the Firefox folder so I don't have to lose everything related to Firefox from my previous laptop. I do nightly Acronis backups so I have the folder and files but somehow Windows 11 is not letting me do my usual substitute backup copy of Firefox folder for new fresh-install Firefox folder.

Please — help — I had hoped that I could use the Acronis Universal Restore feature to move everything over from my old system to my new hardware — I've done that before. Unfortunately that wasn't an option given that the new machine comes with Windows 11.

I see other people have been having problems related to this folder with Windows 11 but I don't see any solution — again, please help!

Thanks for any help resolving this!

Asked by Jerry Paquette 5 days ago

Last reply by Jerry Paquette 2 days ago

logging in to USAA.com

All of a sudden, I can no longer logon to my USAA account via Firefox on my desktop computer. The USAA logon page opens with no problem, but after entering my credential… (read more)

All of a sudden, I can no longer logon to my USAA account via Firefox on my desktop computer. The USAA logon page opens with no problem, but after entering my credentials I get the following pop-up: "We are unable to complete your request. Our system is currently unavailable. Please try again later." It works fine on my laptop

Asked by timingiseverything1963 5 days ago

Last reply by timingiseverything1963 3 days ago

Different passwords across synced devices - safe way to resolve?

I've spent a long time tidying up the passwords on my main PC. Every so often I did a manual sync too. I also imported into Edge occasionally and I noticed a few sites' … (read more)

I've spent a long time tidying up the passwords on my main PC. Every so often I did a manual sync too. I also imported into Edge occasionally and I noticed a few sites' details there that I had deleted from FF. Strange! Anyway, I finished the tidy up and went to my Android phone (set up to sync) and did the sync there and it looked OK. I then had the idea to look here for the 'extra' one I had seen in Edge and sure enough it was there! I also noticed lots of others I had deleted from the 'Master'. Changes to passwords had been replicated successfully though. What is the logic for syncing in these instances? I then signed out of FF on the phone to stop the sync and deleted one that was common to both and then signed back in and synced - it did delete it from the PC when I synced that. This makes me nervous to delete them all from the phone when signed out and syncing upon re-connect. So, what is the safe way to make the password details from the PC be an exact copy on the phone - no extras?! My thoughts were to disconnect the phone (but hoped it would remove things), delete the details manually if required, sign back in and re-sync. But I don't want to risk the sync actually wiping out the contents of the PC! Thanks! TL;DR - how can I safely remove the synced contents from one device and then resync it. Currently, the contents across devices is different after a sync.

Asked by SJW211 5 days ago

Last reply by SJW211 2 days ago

Your browser is being managed by your organisation.

In settings, my default browser setting is greyed out and I have "Your browser is being managed by your organisation". The default browser is locked to Firefox. I have t… (read more)

In settings, my default browser setting is greyed out and I have "Your browser is being managed by your organisation". The default browser is locked to Firefox.

I have tried various fixes in these help pages but nothing works to get rid of the default browser lock or the "Your browser is being managed by your organisation."

I delete the key in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies but it repopulates as soon as I reboot.

For information I have TOR browser as well but there appear to be no issues there. Only problems in Firefox

Can anyone help and unlock my browser default to Firefox?

Asked by jj.7 5 days ago

Last reply by jj.7 2 days ago

Disable ctrl+i opening page info window

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before. I assume I did something to "enable" it, beca… (read more)

The "page info" window showed up when I used ctrl+i to italicize something in a blog post. This has never happened before.

I assume I did something to "enable" it, because right before that I had been typing looking at the screen and not the keys and felt/saw my hands going wonky, but I'm not sure what on earth I did! I asked a friend about it and they said it just seemed like an issue of the browser and website commands fighting, but they weren't sure what to do about it.

Thanks for any insight!

Asked by qho2001 5 days ago

Last reply by qho2001 5 days ago

Installation 124 wiped out my pinned and opened tabs

This is the 2nd time in the last year or two that the auto-update deleted all my pre-defined tabs, including those that were pinned. All that I had was a single tab. Why… (read more)

This is the 2nd time in the last year or two that the auto-update deleted all my pre-defined tabs, including those that were pinned. All that I had was a single tab.

Why?

Asked by gwp99 5 days ago

Last reply by gwp99 4 days ago

when I work on my second display, Firefox is no longer topped on my first display. Why?

When a firefox window is active on my second display, I lose the firefox menubar on my main display. I haven't noticed this before, is it something new, or have I inadver… (read more)

When a firefox window is active on my second display, I lose the firefox menubar on my main display. I haven't noticed this before, is it something new, or have I inadvertently changed a setting?

pete

Asked by peterlemer 5 days ago

Last reply by peterlemer 4 days ago

Firefox closes immediately upon opening and then reopens

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itsel… (read more)

Running Firefox 124.0.1 (64bit) on my Windows 10 Version 10.0.19045 Build 19045. Every time I open Firefox, it closes within a couple of seconds and then reopens by itself and keeps working. How can I fix this glitch?

Asked by Malik 4 days ago

Last reply by Malik 4 days ago

Firefox Unable to Update Automatcially

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tri… (read more)

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

Asked by exo82 4 days ago

Last reply by exo82 4 days ago

Kaspersky Plus is loading a three-year-old Firefox profile

Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored p… (read more)

Since I upgraded from Kaspersky Internet Security to Kaspersky Plus, my Protected Browser version of Firefox has lost track of my current Protected bookmarks and stored passwords - but the bookmarks and passwords in the standard (i.e. not Protected Browser) Firefox remain the current set. Unfortunately this is a different set, so I no longer have access to the Protected passwords etc. Although Firefox has just updated to 124.0.1 the About display in Protected Browser insists "Firefox is being updated by another instance". Kaspersky have studied the GetSystemInfo report and cannot find anything amiss, so is Firefox causing the problem? e.g. where in Firefox did Kaspersky manage to find a three-years-out-of-date set of bookmarks and passwords?

Asked by Bill Welland 4 days ago

Last reply by Bill Welland 4 days ago

Dmitry

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and ca… (read more)

Hello. I have a problem on an old laptop. The laptop cannot play videos with a resolution greater than 720 pixels. A situation often arises when you open a website and cannot watch a video there made by customers about a product. There is no option to select resolution on many sites, and browsers by default try to play videos at the maximum resolution, ignoring the capabilities of the laptop. The essence of the question is, is it possible to limit the video resolution for all sites in a browser or system?

Asked by brick 967 4 days ago

Last reply by brick 967 3 days ago

Firefox keepy crashing for basically no apparent reason

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashi… (read more)

My browser keeps crashing for literally no reason. It's happened like 20 times in the last 10 minutes. I can't use it for more than 5 minutes without either my tab crashing or the entire browser crashing. Here is my latest crash report: https://crash-stats.mozilla.org/report/index/d2ea16e0-98a5-41d1-ad16-cf2fd0240324

The "Crash reason" is "EXCEPTION_ACCESS_VIOLATION_EXEC". I have tried changing out my RAM and updating my drivers. I have ran all the system check programs ("sfc /scannow", "chkdsk" and the Windows Memory Diagnostic) and they all report no problems. Please help me as soon as possible as I just can not continue using the browser like this.

Asked by slomovicv 3 days ago

Last reply by slomovicv 3 days ago