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  • Solved

Reset Firefox browser- LOST ALL my logins & passwords & bookmarks!

I got a message on firefox that it was running slow & if I reset my firefox browser it might help speed it up. It also said that it wouldn't effect my logins & pa… (read more)

I got a message on firefox that it was running slow & if I reset my firefox browser it might help speed it up. It also said that it wouldn't effect my logins & passwords or my saved bookmarks, but after clicking on the reset as instructed, I lost everything! I'm not sure what to do.... I clicked on restore bookmarks, but it said can't access the file... Is there any thing I can do to get them back??

Will restoring the laptop to an earlier date work?

Any help would be so very very much appreciated. Thanks, Sheila

Asked by sheilava747 1 week ago

Answered by sheilava747 1 week ago

  • Solved

Why can't I use right click menu in Alert Dialog?

Why can't I use right click menu in Alert Dialog? I select the text in an alert dialog but when I press right click the menu will not show up. I works in Chrome. Why not … (read more)

Why can't I use right click menu in Alert Dialog? I select the text in an alert dialog but when I press right click the menu will not show up. I works in Chrome. Why not in Firefox? Any way to have it work?

Asked by Chaperon 2 weeks ago

Answered by jscher2000 1 week ago

  • Solved

reCAPTCHA

I went to a government site and filled out a form letter and each time when I hit the VERIFY key the reCAPTCHA function tells me I have a bad connection and to recheck it… (read more)

I went to a government site and filled out a form letter and each time when I hit the VERIFY key the reCAPTCHA function tells me I have a bad connection and to recheck it. When I hit the refresh (circle arrow) link, it works. It happened on another non-gov't site and did the same thing. I did a Firefox refresh and that didn't help. It seems that version 87 has some bugs in it methinks. Any ideas? thanks

Asked by Magnogreato 1 week ago

Answered by cor-el 1 week ago

  • Locked

image presentation

Please see attachment The problem does not occur with Chrome This problem may have been presented earlier, I am not sure I presented it properly Sorry if this is a dupl… (read more)

Please see attachment The problem does not occur with Chrome This problem may have been presented earlier, I am not sure I presented it properly Sorry if this is a duplication. Thanks Bill

Asked by Kestrel-1 3 weeks ago

Last reply by jscher2000 3 weeks ago

  • Solved

When was the merging of Mozilla Support login and Firefox Account login completed?

Per the attached, I've just read that users with Mozilla Support accounts must now log into Mozilla Support using their Firefox Accounts login. The article does not spec… (read more)

Per the attached, I've just read that users with Mozilla Support accounts must now log into Mozilla Support using their Firefox Accounts login. The article does not specify when the merge of the two products was complete (i.e. a specific date in 2020). While it may not seem consequential to provide the completion date once this date has passed, it would be very helpful in the interest of transparency if you would specify the date that the process was completed. Thank you in advance.

ajk1962f

Asked by ajk1962f 1 month ago

Answered by jscher2000 1 month ago

  • Solved

firefox is running out of space / win 8 / loads of free disk space

Hi friends, I am receiving an error that firefox is out of disk space. "firefox is running out of space" Despite following the instructions the error still appears. I al… (read more)

Hi friends,

I am receiving an error that firefox is out of disk space.

"firefox is running out of space"

Despite following the instructions the error still appears. I also clicked the "Got it" button in hopes that this would make the error go away, but it keeps coming back. My system has over 20gb free and I really can't see why this error is occuring.

Does anyone have any advice? (besides switching browsers)

Thanks.

Asked by dougstackhouse 1 month ago

Answered by dougstackhouse 1 month ago

  • Solved

Firefox 84.0.2 not showing videos or gifs - only a green screen

All of a sudden Firefox 84.0.2 has stopped showing videos on any web site, including Twitter. It doesn't show GIFs either. (Photos are fine.) All one can see is a green … (read more)

All of a sudden Firefox 84.0.2 has stopped showing videos on any web site, including Twitter. It doesn't show GIFs either. (Photos are fine.) All one can see is a green screen.

NOTE: I have made ZERO changes to Firefox's settings, ZERO changes to my computer (it has been on continuously since last night when everything was working fine). It simply started happening today.

I have checked several of the web sites in Chrome and they work just fine.

I cleared the cache, but that didn't help. Any ideas?

Asked by RemySecor 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Größe des "Datei soeichern unter"-Dialoges einstellen

Hallo, derzeit ist meine Dateiauswahlbox immer auf maiximale Größe eingestellt. Das ist auf Dauer etwas lästig. Wo kann ich die Konfiguration so ändern, dass ich das Fens… (read more)

Hallo,

derzeit ist meine Dateiauswahlbox immer auf maiximale Größe eingestellt. Das ist auf Dauer etwas lästig. Wo kann ich die Konfiguration so ändern, dass ich das Fenster in der Größe variiieren kann?

Grüßle

Fritz

Asked by BIT_fr 2 months ago

Answered by cor-el 2 months ago

  • Solved

Empty history menu, address bar still populated and visit counts still exist

After migration my user directory to a different partition, I've lost all the items in my history menu and my places.sqlite file is no longer updating. However I can see … (read more)

After migration my user directory to a different partition, I've lost all the items in my history menu and my places.sqlite file is no longer updating. However I can see in my address bar that all my regular suggestions and recommendations are still there, still auto-completing as they did before and when I visit a site, its visit count is properly bloated. I'm not sure if this is due to account sync but I've disconnected it now. How can I reconcile my files and repopulate my history menu so I can properly search it?

Asked by neijyry 2 months ago

Answered by cor-el 2 months ago

  • Solved

Webcam undetected on the web browser

Hi, This is my first post here so let me know if I did anything wrong. So my problem is: my camera has been undetected by Firefox for a while now, without any change in t… (read more)

Hi,

This is my first post here so let me know if I did anything wrong.

So my problem is: my camera has been undetected by Firefox for a while now, without any change in the use of my browser. I've wanted to use it on Google Duo, on an online classes website, on a website where you can use your camera to try on glasses before ordering, and nothing... The latter was my last attempt and the only message I got from the website was "your camera is not detected". I really have no idea where to check for anything wrong on this topic, it works perfectly on other software (like Discord), so I guess it does not come from the camera itself. I checked the authorizations in Firefox, nothing special there either.

Any idea and/or tips for this kind of troubleshooting?

Thanks a lot in advance!

Asked by laiissa381 2 months ago

Answered by jscher2000 2 months ago

  • Solved

(ProtonMail) How do I get a new page to load in the same page, not a new tab?

Hi; hope all is well in your world! I have a ProtonMail account. (It works fine, I recommend it!) Had it for years, but have not used it much. Looking into VPN and proton… (read more)

Hi; hope all is well in your world!

I have a ProtonMail account. (It works fine, I recommend it!) Had it for years, but have not used it much. Looking into VPN and proton offers one, so trying to find out more, and so am now exploring the proton site quite a bit.

I can log into ProtonMail itself very easily; I get directed to my ProtonMail inbox. Cool so far. But clicking on 'help' takes me to ProtonMail Support, in a new tab. Not so cool, because I'm now not logged in. If I hit the 'LOG IN' button at the top of that page, I can log in (again) very easily. But it takes me back to my ProtonMail inbox! Same problem if I try to log in to the Protonmail Blog.

I've tried everything I can think of. I've checked through all the ProtonMail support articles (that claim they are 'step by step guide to find easily your answer'); I've investigated 'Common Login Problems', and none of the offered solutions apply (I'm not having a problem logging in; I'm having a problem logging in to something other than the inbox.) I've tried disabling browser extensions; checked the settings of Javascript, Session Storage, and Cookies; even tried using a different browser.

I think the answer to this conundrum is to configure Firefox -- just for proton -- so that instead of opening a new tab it opens the content in the same tab. But I've searched Firefox help, and have not been able to discover how to do that.

I fear I am slowly but surely going insane.

Please help!

Asked by pendantry 2 months ago

Answered by pendantry 2 months ago

  • Solved

Can't install addons

When trying to install addons from Firefox addons management menu (tab 'about:addons'), they not downloads. and Firefox says 'addon can not be loaded because connection p… (read more)

When trying to install addons from Firefox addons management menu (tab 'about:addons'), they not downloads. and Firefox says 'addon can not be loaded because connection problem'.

When trying open 'https://addons.mozilla.org/ru/firefox/' have 'PR_CONNECT_RESET_ERROR'.

I am thinking the reason of this errors is blocking requests to 'addons.mozilla.org' by my internet provider (Beeline Kazakhstan). Because when I trying to connet to 'addons.mozilla.org' using VPN or proxy I have no problems described above.

I have no idea why this internet provider or goverment needs to block host 'addons.mozilla.org' (they love to block various website just fo fun). May you help me bypass this problem? May be you know the way how to install VPN addon offline for Mozilla Firefox whithout acces to addons webpage.

Sorry for my English and thank you for reading (:

Asked by Halixer 2 months ago

Answered by jscher2000 2 months ago

  • Solved
  • Archived

Firefox default action for PDF has spontaneousl changed

I have always had PDFs set to "Always ask" is described here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file This hasn't changed. The dialog… (read more)

I have always had PDFs set to "Always ask" is described here: https://support.mozilla.org/en-US/kb/change-firefox-behavior-when-open-file This hasn't changed. The dialog which asks what to do with the file used to have "Save File" selected by default. This was convenient, because this is usually what I want. However, the default selection has recently changed to "Open with Firefox", which I hardly ever want. This requires me to perform an extra step when accessing PDFs from the Web, which I do quite often. I am not aware of having done anything which would affect this, nor have I found a corresponding option to change it back. How can I restore the previous behaviour?

Asked by rsbrux 8 months ago

Answered by Wesley Branton 8 months ago

  • Solved

Cannot access web page: The URL was rejected

When attempting to access https://signup.gmx.com I get the following error; The requested URL was rejected. Please consult with your administrator. Your support ID is: &… (read more)

When attempting to access https://signup.gmx.com I get the following error;

The requested URL was rejected. Please consult with your administrator. Your support ID is: < 3522328377538005653>

I contacted GMX and they have been unable to tell me why I can't access their signup page. I had my brother do a test from his home. He's on a different ISP. He is using a VPN, but this worked off VPN too. He is using the same ESR version of Firefox that I am, and he's on the same Windows 10 version I am. Also, he's using the same router I am with the same firmware. He can access the page without issue.

What I've tried;

I do not get this error for any other site. I've been trying to access this page on and off for about 6 months. It doesn't appear to be a temporary error.

Any ideas what might be causing this? thanks

Asked by TanyaC 3 months ago

Answered by TanyaC 3 months ago