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Unable to access two sites - Tech Radar & Android Cenral

When I try to access both sites from the email links & browsers (both FireFox & Chrome), get blank page with a large black Q. Delete history & cache - no chan… (read more)

When I try to access both sites from the email links & browsers (both FireFox & Chrome), get blank page with a large black Q. Delete history & cache - no change. But able to access via my generic Android phone. Did just email one of those sites - via my phone. (Noticed both sites are somehow related when I found a contact email.) Have already tried Apple Community but no help there.

Is there anything I could be trying via FireFox. Have the most current update for my older MAC - El Capitan OS 10.11.6 - have tons of memory. Thanks for your help! Tried screen shots - think only the bottom of the Q comes up but you get the idea.

Asked by CharlotteSterling 2 weeks ago

update Firefox

Dear Firefox Officer, I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 … (read more)

Dear Firefox Officer,

I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 with IOS El Capitan 10.11.6? Please note that I cannot install a more recent IOS. Without updating my present Firefox, would I still have access to all my favorite folders and applications? Thanks for your help. Best regards, Marcel Arnould

Asked by marcel.arnould 4 months ago

Last reply by James 4 months ago

  • Solved
  • Archived

In Firefox Lockwise, I cannot export my login/password datas.

Hello. I share the exact problem had by [[magicienne|https://support.mozilla.org/en-US/user/magicienne]] (posted 4/6/21, 4:08 AM) I too, only have the choice of importi… (read more)

Hello. I share the exact problem had by [[magicienne|https://support.mozilla.org/en-US/user/magicienne]] (posted 4/6/21, 4:08 AM)

I too, only have the choice of importing data into Firefox. Not exporting. I've version 78.9.0esr (64 bits) of Mozilla as well and work on an iMac OS X (El capitan). My desire is to import the information into Safari v15.6.1 installed on a MacMini v10.15.7.

I've read and followed the directions posted 4/6/21, 11:20 AM by moderator [[cor-el|https://support.mozilla.org/en-US/user/cor-el]] to no avail. The export function still does not show in the pull down menu.

•••••

The directions read: The export and import logins menu items aren't present in Lockwise in Firefox 78. • Firefox 79+ comes with an export to CSV feature. • Firefox 80+ comes with an import from CSV feature.

The LoginExport.jsm module is present in Firefox 78, but hasn't been enabled and you need code in userContent.css to get the export menu entry in the cogwheel menu in Lockwise. Add code to the userContent.css file.

@-moz-document url-prefix("about:logins"){

button.menuitem-import, button.menuitem-export {
 display:block!important;
}

}

It is not that difficult to create userContent.css if you have never used it.

The first step is to open the "Help -> Troubleshooting Information" page and find the button to access the profile folder. • https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox

You can find this button under the "Application Basics" section as "Profile Folder -> Open Folder". If you click this button then you open the profile folder in the Windows File Explorer. You need to create a folder with the name chrome in this folder (name is all lowercase). In the chrome folder you need to create a plain text file with the name userContent.css (name is case sensitive). In this userContent.css text file you paste the text posted. On Mac you can use the TextEdit utility to create the userContent.css file as a plain text file.

You need to close (Quit/Exit) and restart Firefox when you create or modify the userContent.css file.

•••••

Please see attached image of my userContent.css file within the chrome folder.

I'm certain you will be able to help. Thank you for your assistance.

Asked by aarosco 1 year ago

Answered by aarosco 1 year ago

  • Archived

Firefox not remembering login info.

HI. Firefox seems to be logging me out of all my sites when I turn off my desktop. In some cases, it won't even let me access certain login screens. I've already followed… (read more)

HI. Firefox seems to be logging me out of all my sites when I turn off my desktop. In some cases, it won't even let me access certain login screens. I've already followed instructions about resetting cookie/login/search history settings, etc, but it doesn't seem to fix the problem. Any ideas/advice?

Asked by bluesimian 10 months ago

Last reply by cor-el 10 months ago

  • Archived

FireFox ESR

Two questions regarding FireFox ESR for legacy macOS: Is there any plan to make Yelp compatible with FireFox ESR? It hasn't worked correctly for a couple of years… Wit… (read more)

Two questions regarding FireFox ESR for legacy macOS:


Is there any plan to make Yelp compatible with FireFox ESR? It hasn't worked correctly for a couple of years…

With the conversion from Intel to Apple Silicone macs, any idea how much longer will FireFox ESR support the Intel platform?

Asked by NewsView 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

clicking Messenger on Facebook webpage goes to a blank page. Can not see any of my messages

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (b… (read more)

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.

Asked by hikeadq 1 year ago

Last reply by mlcamilli 10 months ago

My question text was ERASED when I clicked on the "how to SHARE DATA manually" button

This is very very annoying. I have a complicated problem & spend a long time articulating it. The website said it could not automatically get my Share Data, and the… (read more)

This is very very annoying. I have a complicated problem & spend a long time articulating it. The website said it could not automatically get my Share Data, and there was a button to a page telling me how to do it manually. Instead of opening a new tab, it left THIS page. When I went back, this text entry box was EMPTY !!!!

Asked by FireFoxSucks 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

  • Archived

Firefox is blocking access to Astound/wave.mail

Firefox is denying access to Astound/wave mail. About 3 days ago Firefox posted a warning: Potential Security Risk Ahead. I am wondering if my recent activity is the caus… (read more)

Firefox is denying access to Astound/wave mail. About 3 days ago Firefox posted a warning: Potential Security Risk Ahead. I am wondering if my recent activity is the cause. On October 23 my MasterCard account was charged $2.99 by a firm in Cyprus. MasterCard is investigating, and suggested that the card be cancelled, with a new card to arrive in the mail. They also advised that I alert my contacts that use MasterCard. In that process I attempted to change my password with Astound/Wave. But, every time I tried is was rejected. I Tried about a dozen times, one attempt right after another. I am thinking that that activity alerted Firefox that someone, other than me, was attempting to learn my information. Just seeing a dozen actions in a brief amount of time should have caused concern for me.

Is this possibly why Firefox is blocking our access to Astound/WAve mail?

Craig George

Asked by dana-craig 1 year ago

Last reply by cor-el 1 year ago

  • Archived

can't sign back into browser, its stuck loading

been spending the day updating passwords and i finally had to update my firefox account password, sadly i had lost the original password so i had to fully reset it. Idk i… (read more)

been spending the day updating passwords and i finally had to update my firefox account password, sadly i had lost the original password so i had to fully reset it. Idk if that contributed to the issue at all but ill mention it just in case this is a known problem. now im trying to sign back in and it just keeps getting stuck loading saying "working" some other things, I use waterfox as my laptop runs macOS 10.11.16, so I'm also worried that this is not a bug but a "feature" intended to push users to update their browsers. as i type this its been "working" on signing me in for about 5 minutes and i doubt its doing anything but spinning that wheel around for show. i was able to sign back in on my phone, any help?

Asked by loki.stormbringer 1 year ago

Last reply by cor-el 1 year ago

  • Archived

reCaptcha logins still not appearing and thereby blocking website access

I have been desperately searching for a solution to this reCaptcha issue for several days now and am now resorting to posting this question as a last resort before I am f… (read more)

I have been desperately searching for a solution to this reCaptcha issue for several days now and am now resorting to posting this question as a last resort before I am forced to switch to another browser. I have gone through all the numerous "solutions" to fix the problem and none of them work, as the many other posters have already mentioned.

I am using Firefox version 78.15.0esr (64-bit) on a Mac. I have updated all that I am allowed with my current operating system. I have several websites that I use frequently and about 2 weeks ago, reCaptcha logins have disappeared on those websites and I can no longer access them. So far none of the solutions I have repeatedly gone through resolved this issue, including disabling all extensions and re-installing the application.

Is there anyone out there that knows of a solution that really works?

Asked by Osbornio 9 months ago

Last reply by cor-el 9 months ago

  • Archived

Firefox version 78.15.0 and Facebook problem.

Hello! I have Firefox, version 78.15.0 installed on my mac OSX 10.11.6. A few days ago I lost the ability to use messenger in FaceBook. I cannot send or receive messages … (read more)

Hello! I have Firefox, version 78.15.0 installed on my mac OSX 10.11.6. A few days ago I lost the ability to use messenger in FaceBook. I cannot send or receive messages from others. When I click on messages, nothing happens. This happened suddenly. Otherwise, Firefox works as normal on my older mac. Can you give me a hint as to what is causing this? Greetings from Alf Steinar Grnvold, Norway.

[email-removed]

(email address /phone number removed by moderator; please do not post personal information on a public website; Forum rules and guidelines)

Asked by aste-gro 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Lockwise

I didn't even realize you discontinued this security product. So it is synced across all my devices, and I want it GONE. I have old software on a Mac and it is embedded i… (read more)

I didn't even realize you discontinued this security product. So it is synced across all my devices, and I want it GONE. I have old software on a Mac and it is embedded in my Firefox browser version 78.15.0esr (64-bit) I synced a phone and iPad. I updated to a new mac and then discovered Lockwise has been discontinued. Yes I was using it since '21 without knowing it was no longer supported.

I want it gone from everywhere. I manually screen-shot EVERY SINGLE PASSWORD, because I could see no way to export them all. I think that a password manager who has been discontinued for any reason really has an obligation to loudly inform users. Seems like a horrid security risk not to.

Bottom line: How do I delete all the data across the devices I so lovingly added the Mozilla family to? I'm really hoping it's not by going to each one and selecting REMOVE. PLEASE and thank you.

Asked by alphabyts 1 year ago

Last reply by Dropa 1 year ago

  • Archived

Pocket Recommendations

On start-up the Firefox browser shows a list of articles/topics that is referred to as Pockets. I clicked on one from Orion Magazine this morning and after the article w… (read more)

On start-up the Firefox browser shows a list of articles/topics that is referred to as Pockets. I clicked on one from Orion Magazine this morning and after the article was up for about 30 seconds a graphic appeared that showed a large metal looking sphere and was suppose to augment the article. This graphic completely locked up my computer. I am running an ancient iMac, mid-2007, and it took bringing down my wi-fi network and a little frustration to get my computer unfrozen. Please take down this article.

Asked by Dallas-OR 2 years ago

Last reply by Paul 2 years ago

  • Archived

Being blocked

I am unable to sign up for a credit card. The application form does not come up. There is the possibility that it is being blocked, perhaps by a cookie, perhaps by a secu… (read more)

I am unable to sign up for a credit card. The application form does not come up. There is the possibility that it is being blocked, perhaps by a cookie, perhaps by a security feature in the Browser. How do I turn off whatever is blocking the form from popping up?

Lewis

Asked by Lewis7 1 year ago

Last reply by Lewis7 1 year ago