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Zoom when mouse moves

Recently when I move the mouse, the screen zooms in. The "command -" does not reset the screen. "View sZoom actual size" works, but I have to use it many times each tim… (read more)

Recently when I move the mouse, the screen zooms in. The "command -" does not reset the screen. "View sZoom actual size" works, but I have to use it many times each time I use the computer. What is causing this? How can I fix it? It only started in the last couple of weeks.

Asked by Jan Welch 3 months ago

Last reply by cor-el 3 months ago

Gah. Your. tab just crashed.

I keep getting the attached message when I sign into my bank. This just started yesterday (9/4/24), but when I sign in with another browser I don't have a problem? … (read more)

I keep getting the attached message when I sign into my bank. This just started yesterday (9/4/24), but when I sign in with another browser I don't have a problem?

Asked by hlbaileys 2 months ago

Last reply by mtfrank 1 month ago

Syncronysing not working at all!

Dear Mozilla team, as a old fan from early days of Mozilla Firefox, Im quite dissapointed with the same issue I am facing with Firefox browser. Even I created my profile,… (read more)

Dear Mozilla team, as a old fan from early days of Mozilla Firefox, Im quite dissapointed with the same issue I am facing with Firefox browser. Even I created my profile, which one you can check from which year has been created, even after I synchronised all my bookmars, passwords etc etc, still no data is restored. I formated my laptop last week and thought that this time, with syncronising I will save a lot of time buut veery dissapointed again. STILL I am not having back my 100+ login details saved on Firefox. Also tabs. Now, on my browser promts taht my account is all syncronised but still blanco browser, with not a single saved data!

I will appreciate your help to get back my data, as soon as possible.

Regards, Enis Jusufi

Asked by Enis Jusufi 2 months ago

Last reply by cor-el 2 months ago

Webroot says Firefox on the PC has a possible memory leak. I don’t know how else to contact you, so, reporting it here. That’s all I know.

I am reporting this to you for investigation. In a routine scan, WebRoot reported that your Firefox had a memory leek. You might take it up with WebRoot. I really can’t h… (read more)

I am reporting this to you for investigation. In a routine scan, WebRoot reported that your Firefox had a memory leek. You might take it up with WebRoot. I really can’t help any further.

Asked by bboschen 2 months ago

The player stops to work intermittantly

The player stops to work and I constantly have to restart firefox for it to work again. The videos stall after not using the computer or closing the computer and will no… (read more)

The player stops to work and I constantly have to restart firefox for it to work again. The videos stall after not using the computer or closing the computer and will not restart. It happens to all videos on all websites

Asked by heatherfro 2 weeks ago

how do I allow Firefox is permitted to access the web.

I am about to pay using a credit card, but no further page shows for me make payment. Unable to connect An error occurred during a connection to microservices.cdc.nicus… (read more)

I am about to pay using a credit card, but no further page shows for me make payment.

Unable to connect

An error occurred during a connection to microservices.cdc.nicusa.com.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

Asked by maydean 1 month ago

  • Archived

Problems with Ancestry.com

Ancestry is blaming Firefox for the inability to view DNA matches on their site. Is this true? are you working on it? Do you want me to dump Firefox and use Google Chrome… (read more)

Ancestry is blaming Firefox for the inability to view DNA matches on their site. Is this true? are you working on it? Do you want me to dump Firefox and use Google Chrome as Ancestry suggests?

Asked by pshea2 1 year ago

Last reply by cor-el 1 year ago

  • Locked
  • Archived

Program freezes

For the last few weeks, Firefox freezes up occasionally. Sometimes, I have to Force Quit to get out of it as Quit Firefox won't close the program. Using Ventura 13.0 on… (read more)

For the last few weeks, Firefox freezes up occasionally. Sometimes, I have to Force Quit to get out of it as Quit Firefox won't close the program. Using Ventura 13.0 on a M1 MacBook Air. It was happening before Ventura as well. Fairly recent issue.

Asked by Ray 2 years ago

Last reply by Wayne Mery 1 year ago

  • Archived

Error code: SSL Error Bad Cert. Domain

I get this message everytime I try to log into my Suredividend.com account. I have been a subscriber for quite sometime and until recently been able to log into it. Abo… (read more)

I get this message everytime I try to log into my Suredividend.com account. I have been a subscriber for quite sometime and until recently been able to log into it. About 2 weeks ago suddenly not able to. After considerable time and effort I was able to contact the folks at Sure dividend and they said that I seemed to be the only one that had this problem as no one else had ever complained. They suggested I reload the webside and start from jump again. I did so with the same result. They also suggested I clear my histories so I did that. Same result. I pay a considerable amount of money to this website and cannot get onto it because Firefox says this website is bad and might steal my ID, password, etc. Help I would cancel but I cannot even do that. What in the world is happening?

  Bruce Stafford.  [email address]

(I have removed the email address for your privacy and security as this is an open forum.)

Asked by b.stafford2 1 year ago

Last reply by b.stafford2 1 year ago

  • Archived

Full Screen Videos leaving desktop Menubar space

Hello If I put a video into full screen mode there is space left at the top of my screen where the desktop menu bar would normally go. I've looked everywhere for solutio… (read more)

Hello

If I put a video into full screen mode there is space left at the top of my screen where the desktop menu bar would normally go. I've looked everywhere for solutions but can't find anything that works.

Attached is a screengrab of what I mean, the black space being a video trying to play full screen.

Cheers for any help

Tom

Asked by tomthepen 1 year ago

Last reply by tomthepen 1 year ago

  • Solved
  • Archived

Firefox Translations by Mozilla Firefox

Hi I used to often use the Firefox Translations (by Mozilla Firefox) add-on to translate web pages in the browser. It was the one in the screen shot below. It was brill… (read more)

Hi I used to often use the Firefox Translations (by Mozilla Firefox) add-on to translate web pages in the browser. It was the one in the screen shot below. It was brilliant and a couple of days ago it disappeared off my screen. When I opened a French webpage there was no button at the top to translate and all I get now is the option to copy and paste 1000 characters into a box! I cannot find the original one - unless this has replaced it? In which case, not happy! The other was much better. Can anyone help me get the original again or recommend something similar? Thanks

Asked by shanbramley 1 year ago

Answered by shanbramley 1 year ago

  • Locked
  • Archived

Firefox won’t open up

Holding down the Alt/option key while launching Firefox did not show me any Trouble Shooting issues as you suggested?


Now What?? Dr. Kreisberg

Asked by Kreifox 1 year ago

Last reply by James 1 year ago

  • Archived

Firefox Mac keeps crashing since 2 weeks

Since like 2 weeks, Firefox on my M1 MacBook keeps crashing. This is really annoying which is why I have to consider switching to Brave. Does anyone have the same proble… (read more)

Since like 2 weeks, Firefox on my M1 MacBook keeps crashing. This is really annoying which is why I have to consider switching to Brave.

Does anyone have the same problem?

Asked by roksakure07 11 months ago

Last reply by Paul 11 months ago

  • Archived

EZY Photo add on to mozilla

I am running on a mini Mac, OS v, 12.6.2. I have activated the extension (add on) for EZY Photo, but don't know how to get access to edit photos. I've checked in my Mo… (read more)

I am running on a mini Mac, OS v, 12.6.2. I have activated the extension (add on) for EZY Photo, but don't know how to get access to edit photos. I've checked in my Mozilla Firefox preferences and the extension is activated. I have not set the extension to private. But don't see a EZY Photo tab on my home page nor do i see one when i open a program like Preview, Photo Booth, Photos, Google Photo. Any suggestions on what I am not doing right?

Asked by madrobdm2 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Ghostery

Hello there - I have the Ghostery free ad blocker installed, but this morning there was a problem and it is not working. When I try to go to the Ghostery hub, I get a mes… (read more)

Hello there - I have the Ghostery free ad blocker installed, but this morning there was a problem and it is not working. When I try to go to the Ghostery hub, I get a message "File not found". I have restarted my computer, Mac iOS, 12.6 Monteray, quit and reopened Firefox several times, and the same message appears. I really like the ad blocker! What's going on and how can this be fixed?


/edit: moved thread from Firefox for iOS (for iPhone/iPad) to Firefox section as you have macOS

Asked by devorahwittig 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Firefox displaying fonts strangely after IOS update

My browser is displaying fonts strangely on many sites rendering some unusable including my accounts software see ebay screen shot. Tried resetting firefox etc Thanks … (read more)

My browser is displaying fonts strangely on many sites rendering some unusable including my accounts software see ebay screen shot.

Tried resetting firefox etc

Thanks

Asked by tim216 1 year ago

Last reply by tim216 1 year ago