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  • Solved

How do I edit autofill entries

A website MultiSafepay.com has saved my CVV number in Firefox. How do I edit the autofill data? I can't get to the same payment page, to be in a position to delete it. Mo… (read more)

A website MultiSafepay.com has saved my CVV number in Firefox.

How do I edit the autofill data?

I can't get to the same payment page, to be in a position to delete it.

Most links on this matter refer to:

 Options => Privacy & Security => Forms and Autofill

However in my Version: Firefox 98.0.1 (64 bit) running on an up to date Windows 10 this feature is missing or deprecated.

Can anyone say how I could edit/delete this specific entry, or point me in the direction of where this data is stored?

In the mean time I can't recommend using Firefox for entering critical security data, where websites can allow the storage of CVV numbers.

Asked by firefox236 3 months ago

Answered by firefox236 3 months ago

  • Solved

PDFs opened using, Windows Default application, Always Ask, fails to occur

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save … (read more)

The behavior of FireFox saving PDF files has changed. I am using WIN10, FireFox 98.0.1 and have it setup to use windows default application and always ask where to save for PDFs.

BEFORE the problem: The PDF opens in Acrobat Pro IX. After clicking save I would be asked, where to save. I select the location to save the PDF. Then after this, subsequent PDFs downloaded would be saved to the last saved location. This process would repeat for a new website PDF load and save. This is the behavior I want now.

NOW with the problem: The PDF opens in Acrobat Pro IX. 1. Immediately, after a reboot, the save icon on Adobe is grayed out. I select save as and point to the desired directory. 2. For any subsequent PDF opened, the Adobe save icon is available. Files are saved to the desktop.

Please note I believe I once did get a popup asking where to save and I know I selected desktop.  Since that selection I am no longer asked where to save.

Please note I have looked and tried some of the suggestions at: https://support.mozilla.org/en-US/kb/cant-download-or-save-files#w_choose-a-different-download-folder

but some of this advice needs to be updated for the new FireFox version--ex no JSON file is found at the file location covered in the advice.

I believe this issue started after the last FireFox update. Please help me restore behavior listed above under “BEFORE the problem”. Thanks.

Asked by omega8 3 months ago

Answered by Dropa 2 months ago

  • Solved

Firefox 98.0.1 "always open similar files" not shown

The option "always open similar files" is not shown in the downloaded file context menu. This occurs on 2 machines running Windows 7 64 bit. A third machine also runnin… (read more)

The option "always open similar files" is not shown in the downloaded file context menu. This occurs on 2 machines running Windows 7 64 bit. A third machine also running Windows 7 64 bit shows it correctly. All three machines have Firefox 98.0.1 installed.

Please advise how to resolve this.

Asked by graham72 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Sign In on a new device

I'm curretnly trying to sign into a new device, but the new device keeps telling me that the password is incorrect. However, it's literally the account that I'm signed in… (read more)

I'm curretnly trying to sign into a new device, but the new device keeps telling me that the password is incorrect. However, it's literally the account that I'm signed into right now, whose credentials I am able to see and verify.

Asked by gilder1993 3 months ago

Answered by Infinity__ 3 months ago

  • Solved

Dialogue to "open" or "save" downloads no longer appearing

Hi, Up until very recently, I've been able to download files without issue. Every time it'd ask "do you want to open or save?". It's no longer doing that, and instead sav… (read more)

Hi,

Up until very recently, I've been able to download files without issue. Every time it'd ask "do you want to open or save?". It's no longer doing that, and instead saves them by default. How do I revert this back to asking what I want to do?

Asked by All Seeing Eyes 3 months ago

Answered by All Seeing Eyes 3 months ago

  • Solved

Downloads Drop-Down menu mystery and Zoom glitch

I think I may have a ghost in my desktop. 2 events happen with firefox that have followed from a previous pc build. At seemingly random times if Firefox is open and the… (read more)

I think I may have a ghost in my desktop. 2 events happen with firefox that have followed from a previous pc build. At seemingly random times if Firefox is open and the visible tab has text, as in is not a full tab video stream, all of the text and images will shrink in size and spacing. This is independent of the zoom function as it remains at 100. Zooming to make text larger again looks weird and bulky, refreshing the page however will restore it. This glitch happens even if another application has focus, even if it is fullscreen exclusive. I haven't been able to figure out what kind of shortcut, command, or addon might possibly be able to do this.

The drop-down mystery happens when the visible tab is a full tab stream. Again even if another application has focus, the download drop-down appears and stays until I click somewhere. I've only seen it appear once and it does not look like when I choose to click the drop-down button. The size of the drop-down changed a couple to several times, and I believe the first download item appeared to be highlighted in dark blue, something I can't reproduce with my mouse or keyboard, it only highlights a different color grey. This one makes me nervous as it could possibly be something activating a download and then immediately deleting it from history? I only just recently learned the the menu will appear automatically when downloading something.

I've tried reinstalling Firefox. I don't notice this on edge, though I only have to use it a fraction of the time. I've never noticed any extra commands or text appear that I didn't type or direct in other applications. This somehow shows up after a fresh windows 10 install, and have since replaced keyboard & mouse. I've tried leaving a keylogger over long periods and it never shows anything. I refuse to leave Mozilla, any help is greatly appreciated. Thank you for reading this far :)

Asked by GentlerGiant 3 months ago

Answered by Terry 3 months ago

  • Solved

How to disable download pop up. It only appeared recently

Recently before the new update I think, when I download something the download icon just turns blue which tells me that the download has finished. But for some time now, … (read more)

Recently before the new update I think, when I download something the download icon just turns blue which tells me that the download has finished.

But for some time now, when I download anything the download notification pops up like a window which I have to click something to make it disappear. I don't know why this is happening because I did not install any new add ons from before and after the thing happened. Is there a way to disable it? I don't know why it happened so suddenly but its so annoying because you have to close that notification before you can resume anything else.

Note: The pictures are what I see immediately after the download finished, I did not click anything for it to pop up.

Asked by mysteryguy8888 3 months ago

Answered by Terry 3 months ago

  • Solved

email attachments fail to download

Downloading email attachments fails with Firefox. OK with Explorer 11. This problem began four days ago. Please tell me how to fix this. Lee Ransom - [removed phone# f… (read more)

Downloading email attachments fails with Firefox. OK with Explorer 11. This problem began four days ago. Please tell me how to fix this.

Lee Ransom - [removed phone# from public]

Asked by leeransom 3 months ago

Answered by jonzn4SUSE 3 months ago

  • Solved

Disable webp crap.

Image url has jpg at the end, when I save, the extension is webp. webp opens as darkened version of the original image in browser. How to disable webp and save normal fie… (read more)

Image url has jpg at the end, when I save, the extension is webp. webp opens as darkened version of the original image in browser. How to disable webp and save normal fiel that won't be dark? This olution doesn't work: https://support.mozilla.org/en-US/questions/1329624 Image saved as jpg still dark, as if it was still webp.

Asked by SF01 3 months ago

Answered by RobertJ 3 months ago

  • Solved

How to use different themes on different profiles

I have three Firefox profiles: A, B, and C. I tried to give them all different themes. A has a red theme and keeps it consistently. B, my default profile, should have a g… (read more)

I have three Firefox profiles: A, B, and C. I tried to give them all different themes. A has a red theme and keeps it consistently. B, my default profile, should have a green theme, and C should have a black theme. However, when I change B's theme to green, the theme on C also changes to green, and when I change the theme on C to black, the theme for B also changes to black. I don't know what I did differently for A! How can I make my profile themes stick for B and C?

Asked by ashmoretbalailah 3 months ago

Answered by ashmoretbalailah 3 months ago

  • Solved

I need help figuring out why sync between PC's is not working correctly

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and whe… (read more)

I have a desktop and laptop both with FF installed and synced and they ALWAYS load identical. Yesterday I set up my my new desktop in my office and I installed FF and when I logged onto my account my FF stayed the default color. This never happened before, and as I turned and looked at my old desktop I saw that it too now had the wrong theme. So I went into my kitchen were I have my laptop set up (it just upgraded itself to win 11 and I am using it as a training tool) the FF on it was no longer appearing correctly.

I have since spent 30 some hours uninstalling/reinstalling FF/ deleting my profile, remaking my profile, re-deleting my profile and making another new profile using a different email and when I install FF on ANY OTHER pc it will not load correctly, especially themes and add ons.

What the hell is causing this and how do I fix it??

On every PC I used my Revo Uninstaller Pro to uninstall FF including file remnants and then meticulously scrubbed repeatedly each PC for any leftover registry and file remnants, and then I used my file eraser program to wipe all the file slack.

If this is going to be an issue why have FF ? I spend enough time now keeping Edge disabled and dont want my fav primary browser to become a "High Maintenance" browser having to spend time EVERY TIME I TURN ON MY PC fixing this, repeatedly. Its like having to add water to your cooling system every time you start up your car before you can use it.

Any help would be enormously appreciated.

The trouble shooting information below is for the first install tonight after getting home and making the newest profile and it is seemingly staying correct, the next install on my laptop is incorrect, it has one deleted theme installed yet is "using" the default theme and the correct theme I picked is not even showing.

Asked by rbrtmac 3 months ago

Answered by rbrtmac 3 months ago

  • Solved

Avast Passwords eol version?

Recently Firefox updated. It cleared all of my bookmarks and browser history isn't reloading my last session. I can get the bookmarks from Chrome. The big issue is how do… (read more)

Recently Firefox updated. It cleared all of my bookmarks and browser history isn't reloading my last session. I can get the bookmarks from Chrome. The big issue is how do I reintegrate Avast Passwords eol version? Without this I need to use Chrome which isn't my ideal choice.

Asked by dartallis 3 months ago

Answered by dartallis 3 months ago

  • Solved

Problem with Downloads

I am having problems with doing downloads of any files from any website using Firefox. Every time, when I try to do a download, I get an error that the download failed. … (read more)

I am having problems with doing downloads of any files from any website using Firefox. Every time, when I try to do a download, I get an error that the download failed. I am running Firefox 98.0.2 on a Windows 10 laptop. If I use Microsoft Edge, the download is successful. Any help would be appreciated.

Carol

Asked by Carol5 3 months ago

Answered by Carol5 3 months ago

  • Solved

Firefox not saving cookies for websites with exceptions

Firefox is not remembering the cookies and data of websites that I have saved under Exceptions. These sites are saved under Exceptions but I still have to log in every si… (read more)

Firefox is not remembering the cookies and data of websites that I have saved under Exceptions. These sites are saved under Exceptions but I still have to log in every single time I access those sites, regardless of the fact that are saved to the list.

Asked by cvwest 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Microsoft Welcome page when browsing internet

When using firefox web browser to visit investors.com, I receive the attached image as the web page. I've been using this website on this browser for months and never ha… (read more)

When using firefox web browser to visit investors.com, I receive the attached image as the web page. I've been using this website on this browser for months and never had an issue until today.

Asked by corvinoconnor 3 months ago

Answered by Dropa 3 months ago

  • Solved

Spell check not working

I recently had to reinstall Firefox (now on 98.0.1 (64-bit)) to fix a problem with launching. In the process a lot of settings have been lost and the browser is refusing … (read more)

I recently had to reinstall Firefox (now on 98.0.1 (64-bit)) to fix a problem with launching. In the process a lot of settings have been lost and the browser is refusing to check my spelling as I type. When I right click in this or other boxes there is no option relating to it. I have clicked and unclicked and reclicked the "Check your spelling as you type" box on settings to no avail. How can I get the spell check back?

Asked by timrollpickering 3 months ago

Answered by Dropa 3 months ago