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  • Solved

missing print "page setup" in Mozilla v85

With the new v85 of Firefox... for Microsoft Print to PDF... the defaults for print headers & footers has changed and is no longer available to edit or even view. It … (read more)

With the new v85 of Firefox... for Microsoft Print to PDF...

the defaults for print headers & footers has changed and is no longer available to edit or even view. It seems as though my settings remain in place for other printing options like my physical printer but even there the options are not editable or viewable.

There used to be a "page setup" option but I have not be able to find this anywhere anymore.

I'm assuming that it has to do with the bug fix for pdf printing but doesn't seem that it should be an intended outcome of the fix.

Any work arounds anyone knows about or has found?

Asked by Cobalt TiNor 2 months ago

Answered by jscher2000 2 months ago

  • Solved

Sync is not working completely (logs included)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://cont… (read more)

I have reinstalled the OS on my lap top and after a successful login to my account I am unable to sync everything from the account. The logs can be found in: https://controlc.com/8afabe84

I have the same account set on two different devices (My desktop PC and my android phone, this device I am trying to sync is the third one) and both those device were synced long time ago.

I tried with another profile which I am using for my work related stuff, still no success. First I tried syncing on Ubuntu 20.10 and then installed on Ubuntu 20.04(currently) but it is without success.

I need to sync to this device the bookmarks, extensions, saved logins, etc... Currently I do not have my other PC to export this stuff, please help.

Some of the thing in the logs:

1618133031444 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:62:5) JS Stack trace: LockException@util.js:62:5 throwLockException@util.js:148:11 WrappedLock@util.js:162:15 WrappedCatch@util.js:133:27 login@service.js:1049:66 sync/<@service.js:1327:26 WrappedCatch@util.js:133:27 sync@service.js:1335:7


1618133047237 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/167262145/info/collections failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047237 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection has timed out" nsresult: "0x804b000e (NS_ERROR_NET_TIMEOUT)" location: "<unknown>" data: no] No traceback available 1618133047238 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1618133047238 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1618133047238 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1618133047238 Sync.ErrorHandler ERROR Sync encountered a login error 1618133047239 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1618133047241 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1618133047242 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.js:1038:15) JS Stack trace: onNotify@service.js:1038:15 1618133047242 Sync.Service DEBUG Not syncing: login returned false.

Asked by Nikola Lozanovski 3 weeks ago

Answered by Nikola Lozanovski 3 weeks ago

Amazon Prime Video not loading

Hi, I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM s… (read more)

Hi,

I'm not sure what has happened but my Firefox browser no longer plays Amazon Prime Videos; quite simply the "play video" links don't work. I've played with the DRM settings, refreshed Firefox via the support options, and have installed the latest version of the browser. I'm running a Win10 desktop. Netflix works fine and Amazon Prime Video works fine through MS Edge, but I can't figure this one out. Does anyone have any suggestions that I could try?

Thanks and Regards

Matt Whitehead

Asked by mwhitehead87 2 months ago

Last reply by Hithills 3 weeks ago

On Screen Keyboard will not open, Surface Pro 7

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a f… (read more)

I'm using a Surface Pro 7, running Win10H. Firefox had a brief period when I first installed it where the on screen keyboard would appear and work, that stopped after a few hours and has not worked since. I fiddled with the settings on both Firefox and my surface, though nothing has changed. Un/re-installing did not help, thought it could reset something. Any fixes or advice would be greatly appreciated.

For clarification, the Accessibility Menu on-screen keyboard does work, but the tablet-specific larger keyboard does not function. It does open and type in other applications.

Asked by Big Daddy 2 months ago

Last reply by Madmitch 3 weeks ago

  • Solved

Exceptions for cookies not stored

Hello I have set firefox to clear cookies when closing. Nevertheless I want to maintain some exceptions. So I enter the website for that I want to keep the cookies and sa… (read more)

Hello I have set firefox to clear cookies when closing. Nevertheless I want to maintain some exceptions. So I enter the website for that I want to keep the cookies and save. After closing firefox and open it again, this setting for the website is gone, and alos the cookies. How can I permanetly storing these execption? Regards Oliver

Asked by OKA 2 months ago

Answered by OKA 2 months ago

Playing video on SvtPlay is choppy

I want you guys to fix the video playing on SvtPlay and maybe other sites too. So that it is not choppy anymore. I just played a video from the documentaries section on s… (read more)

I want you guys to fix the video playing on SvtPlay and maybe other sites too. So that it is not choppy anymore. I just played a video from the documentaries section on svtplay.se and it was choppy. The streaming of channels was not choppy though.

I use the latest version of Linux Fedora and Firefox.

Asked by michael.91 2 months ago

Can't change Firefox Account password

Hi, I'm unable to change my Firefox Account password. I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing … (read more)

Hi, I'm unable to change my Firefox Account password.

I navigate to the Manage Account page, click Change next to Password and enter my old and new password and nothing happens. The page gives no indication that the change has applied and my password remains the same.

I have also tried this in a private window, on Google Chrome and on my phone and the same thing happens.

Asked by alex190 2 months ago

Last reply by alex190 2 months ago

  • Solved

Change default bookmark location to "other" instead of most recently used folder

Is there a way that I can change this setting in config rather than downloading an add-on? This changed with the most recent Firefox update for me (I'm currently on 85.0.… (read more)

Is there a way that I can change this setting in config rather than downloading an add-on? This changed with the most recent Firefox update for me (I'm currently on 85.0.1. for Ubuntu). Currently, the default save behavior is for bookmarks to save to the most recent folder you've picked. My preferred behavior would be for all bookmarks to save to "Other bookmarks" until I can file them away later.

Asked by reginakbuhl 2 months ago

Answered by jscher2000 2 months ago

Firefox on Ubuntu unloads graphics, shuts down

Hello, This issue seems somewhat unique. Using Firefox on 85.0.1 64-bit (but existed for a while) on Ubuntu 20. My laptop is a dell Inspiron with an nvidia GeForce MX250 … (read more)

Hello,

This issue seems somewhat unique. Using Firefox on 85.0.1 64-bit (but existed for a while) on Ubuntu 20. My laptop is a dell Inspiron with an nvidia GeForce MX250 and driver version 450.102.04 (but, again, this problem existed on earlier drivers). I dual boot Windows 10 on this laptop and use firefox there, but do not have any issues there.

Sometimes Firefox will just start unloading pieces of the web page. It's not that the tab is crashing, the parts just start visibly disappearing, and I can see other applications or my wallpaper behind it. When a youtube video is playing, the sound will keep going (without issue) even after the video stops and eventually disappears. I can reproduce this problem by having a youtube video playing in a tab, closing my laptop to idle it, and reopening it and logging back in. Doing so ensures this issue happens immediately, but the issue will still occur at other times, with or without a youtube video playing (that's just what I use to test the issue as per my example given).

Going through existing articles, I followed the steps in this one: https://support.mozilla.org/en-US/questions/1275189 since my issue seemed similar to theirs. Restarting Firefox in safe mode did indeed stop the issue! Then, I followed the steps to diagnose if it was an extension or hardware acceleration. (I use the default theme so that's not the issue.)

Disabling hardware acceleration didn't solve the problem. Okay, maybe it's not that, I'll turn off the (only) extension I have... And that didn't work either. I turned off hardware acceleration and my extensions, and the issue is still being produced.

So, I'm trying to understand, if safe mode only deactivates extensions, themes and hardware acceleration, why does the issue go away in safe mode but persist in normal mode with all extensions and hardware acceleration turned off on the default theme?

Attached are images of the "unloading" issue. Any help would be appreciated.

Asked by cerny.7687 2 months ago

Last reply by cerny.7687 2 months ago

  • Solved

Not able to open a specific site

This is a portal which my college uses for assignments and deadlines but I am not able to open it on my desktop. I have tried reinstalling Firefox but it didn't help. No … (read more)

This is a portal which my college uses for assignments and deadlines but I am not able to open it on my desktop. I have tried reinstalling Firefox but it didn't help. No other site has this problem in Firefox. This site opens normally in Google Chrome and Falkon. I have attached a screenshot of the error message. Thank you.

Asked by Rishabh 2 months ago

Answered by Rishabh 2 months ago

Tooltips immediately disappear

For a while now, tool tips on images displayed in the browser appear and immediately disappear again. This happens for example on xkcd.com, where the image usually has a … (read more)

For a while now, tool tips on images displayed in the browser appear and immediately disappear again. This happens for example on xkcd.com, where the image usually has a humorous tool tip (the `title` attribute of the `img` tag). I can just see the tool tip appear, but it disappears so fast that I can't even read a single word.

Tool tips used to display fine, the problem appeared after an upgrade to Firefox was installed, though unfortunately I do not remember which version it started with.

I've searched Google, Bugzilla and the support forums, but I haven't been able to find any other mention of this problem.

Is there a setting somewhere that determines how long tool tips stay visible? Should I file a bug report?

Asked by Joost Kremers 2 months ago

Printing in Firefox from Shopify

this is regarding printing: Firefox 85.0.1 (64-bit) shopify online open order page, preview looks good, when printing the bold fonts are not printing correctly I apprecia… (read more)

this is regarding printing: Firefox 85.0.1 (64-bit) shopify online open order page, preview looks good, when printing the bold fonts are not printing correctly

I appreciate any suggestions/help,

Pavel

Asked by pavel15 2 months ago

Last reply by Jonathan Watt 2 months ago

Using the Search box in Preferences causes program to freeze

I went to change a few parameters within Firefox (running on Linux) and clicked on the Search Preferences box. When I tried to type the whole program froze. Would not clo… (read more)

I went to change a few parameters within Firefox (running on Linux) and clicked on the Search Preferences box. When I tried to type the whole program froze. Would not close when the close window button was clicked. Had to use a Kill App program to kill -9 the bugger. Any fixes/work arounds?

Asked by Harry Skelton 2 months ago

Last reply by cor-el 2 months ago

  • Solved

Disable favicons on toolbars and bookmarks on Linux

Hi guys, as I have already tried this method found here: https://support.mozilla.org/en-US/questions/9341987 and didn't work, now I'm stucked, and I don't want to change … (read more)

Hi guys, as I have already tried this method found here: https://support.mozilla.org/en-US/questions/9341987 and didn't work, now I'm stucked, and I don't want to change Firefox to another browser. Any tips on how can I completely disable favicons? The method works very well on Windows but on Linux, doesn't. I have also to mention that I am on Manjaro, XFCE (if it helps) Thanks, stay safe!

Asked by Marius Vaduva 2 months ago

Answered by cor-el 2 months ago

  • Solved

Web MIDI Support

Will Mozilla implement MIDI for musical instruments? I went to sign up to the Yamaha Soundmondo web site and immediately upon landing on the web site I got this message (… (read more)

Will Mozilla implement MIDI for musical instruments? I went to sign up to the Yamaha Soundmondo web site and immediately upon landing on the web site I got this message (on the far right- SYNCH Web MIDI not suported Please Use Chrome) and took a screen shot of it. It wants me to download Chrome. There is no way on earth I am installing Chrome on any of my devices. Google knows far too much already. Any way to let Mozilla know Firefox needs this capability? I can’t be the only musician using Firefox.

Thanks,

Jerry

Asked by jerryc34 2 months ago

Answered by TyDraniu 2 months ago

Embedeed Facebook Videos do not display in Firefox on Mac

Facebook Videos embeded in a Clients site using the either the FB provided code for iFrame or the JavaScript SDK methods will not display or play in Firefox on Mac OS ( … (read more)

Facebook Videos embeded in a Clients site using the either the FB provided code for iFrame or the JavaScript SDK methods will not display or play in Firefox on Mac OS ( Mac OS Mojave 10.14.16, & High Sierra 10.13.6 with Firefox 85.0 & 85.0.1 (64-bit) ).

Both Methods work without issue (or modification/disabling of plugins) in Safari or Chrome, and on Windows (WIN 7) and in iPad OS.

Please note it is not realistic, or reasonable to have website visitors disable Adblockers such as AdBlock plus and allowing all third party cookies - this is FACEBOOK we're talking about. Note: AdBlock plus is disabled on the test page - but the Clients site is a Shopify site, so must work for all typical visitors - a non-technical audience. However it is worth noting that Firefox is NOT my browser of choice for streaming media sites - Netflix. Hulu, etc, due to playback issues. However, YouTube embedding and videos and streams inside FB itself does seem to work

See Test page: https://fantastic-realities.com/clients/davidak/videoembed_01.html Client's source video: https://www.facebook.com/davida.adedjouma/videos/3019402002928/

Facebook embed instructions – https://developers.facebook.com/docs/plugins/embedded-video-player/#

Asked by Kurt Grifith 2 months ago

Last reply by jscher2000 2 months ago

Firefox 85.0.1 (64-bit) on Mac OS X (10.15.7) Pops up "Password Required" dialog periodically. These dialogs stack such that I have 10's of dialogs all asking for the same PIN when I return to my computer.

Firefox 85.0.1 (64-bit) on Mac OS X (10.15.7) Pops up "Password Required" dialog periodically. These dialogs stack such that I have 10's of dialogs all asking for the sa… (read more)

Firefox 85.0.1 (64-bit) on Mac OS X (10.15.7) Pops up "Password Required" dialog periodically. These dialogs stack such that I have 10's of dialogs all asking for the same PIN when I return to my computer.

First, I'm not sure why this is popping up when I'm not even using the browser. Second, I think this is basically a user experience issue. Once you've asked for the password, you shouldn't stack more requests dialogs asking for the same thing.

When I return to my computer after a long enough time, I can spend minutes typing my PIN over and over (or hitting Cancel I guess) getting these dialogs to go away.

Asked by john.duprey 2 months ago

Import of bookmarks in Firefox after machine restart

I had to delete the content on my computer and restart. All my Firefox bookmarks are deleted and I wonder if its possible to get them back. I did probably not have a fire… (read more)

I had to delete the content on my computer and restart. All my Firefox bookmarks are deleted and I wonder if its possible to get them back. I did probably not have a firefox account. But all bookmarks are saved on my computer in a folder. Thank you for helping. Regards Magne

Asked by eriksenmagne 2 months ago

Last reply by FredMcD 2 months ago