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after autoupdate to 84, bookmarks, customizations, and add-ons are gone

Problem solved with this support article: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles After the automatic update to Firef… (read more)

Problem solved with this support article: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles


After the automatic update to Firefox version 84, all my bookmarks, customizations, and add-ons are missing.

I saw something on the upgrade notice page when Firefox first ran (after the upgrade) about syncing to the previous version of Firefox to restore my bookmarks and other custom items, but I cannot find those instructions on the Firefox support site.

How do I get back all the things now missing?

Thank you.

Asked by robinel. 3 months ago

Last reply by FredMcD 3 months ago

Not really sure why Firefox is crashing every 5 minutes, crash reports listed.

I've tried sfc /scannow and it didn't find anything. I've tried using DDU and reinstalling my drivers. My specs is pretty much 5700xt + 3700x. https://www.dropbox.com/sh… (read more)

I've tried sfc /scannow and it didn't find anything. I've tried using DDU and reinstalling my drivers. My specs is pretty much 5700xt + 3700x.

https://www.dropbox.com/sh/uwuxongtp107u8m/AACLfH30RgdDlxVwwb9QQsXGa?dl=0

The one ending with 6840.dmp is the latest crash report which i cannot upload.

Here's the rest of the crash report IDs. Anyone got any ideas?

bp-b39749a0-a501-4427-9e18-2a84e0210107 7/01/2021, 6:36 pm

bp-af5853e7-eb2a-4ae9-82d5-fe3840210107 7/01/2021, 6:36 pm

bp-ca517a9a-b49a-4cf9-9d7a-835300210107 7/01/2021, 12:10 pm

bp-abb65280-a77f-4972-92f8-fe3570210107 7/01/2021, 12:06 pm

bp-46d8f57f-001f-40de-a6b1-b3bbf0210107 7/01/2021, 12:05 pm

bp-55137462-39dc-44f5-8174-3baa80210107 7/01/2021, 12:05 pm

bp-3449d5c4-e353-4d1e-a77b-2e8f70210107 7/01/2021, 12:05 pm

bp-c94aee53-3f2c-4c33-a324-f980d0210107 7/01/2021, 12:05 pm

bp-6b2f4295-990a-4b15-b276-437600210107 7/01/2021, 12:05 pm

bp-1fbd1395-0aef-4eae-a8be-9cc120210107 7/01/2021, 12:05 pm

bp-6103014a-ab68-490c-8d41-579400210107 7/01/2021, 12:05 pm

bp-40c872ae-c62e-4a95-99b1-7abff0210107 7/01/2021, 12:05 pm

bp-076e5ffc-5298-438d-ab8c-42acb0210107 7/01/2021, 12:05 pm

bp-2d3b02ec-d9ae-4e53-b7a5-fb3e90210107 7/01/2021, 12:05 pm

bp-3550f5a0-0bec-47cb-93c6-431b40210107 7/01/2021, 12:05 pm

bp-a818c562-3be7-4f5f-8d47-5b1100210107 7/01/2021, 12:05 pm

Asked by Pog 3 months ago

Last reply by cor-el 3 months ago

  • Solved

"Other bookmarks" folder appeared in Bookmark Toolbar Items and I can't get rid of it

Yesterday "Other bookmarks" folder appeared into my Bookmark Toolbar, I don't know how. It looks like it's inside Bookmark Toolbar Items because if I customize the Firefo… (read more)

Yesterday "Other bookmarks" folder appeared into my Bookmark Toolbar, I don't know how. It looks like it's inside Bookmark Toolbar Items because if I customize the Firefox interface and I remove the Bookmark Toolbar Items, the Other bookmarks folder disappears as well.

Do you have any idea how it happened (to prevent it to happen again), and how to get rid of it without losing all bookmarks? I can't drag it, and if I right click on it, the items "Cut", "Delete", and "Properties" on the context menu are greyed out.

Attached screenshots are in Italian, but they are quite self-explanatory about the issue.

Asked by ElfQrin 3 months ago

Answered by ElfQrin 3 months ago

  • Solved

bookmarks bar

After the last update 84.0.2 the "Other bookmarks" folder appeared on the bookmarks bar. I have not found a way to remove it and I find it useless and annoying as it take… (read more)

After the last update 84.0.2 the "Other bookmarks" folder appeared on the bookmarks bar. I have not found a way to remove it and I find it useless and annoying as it takes away space for other more commonly used bookmarks. Anyone can give me instructions on how to make it disappear from my bookmarks bar. On another computer not yet updated to version 84.02 even with the synchronization active, the problem does not exist.

Thanks to those who want to help me.

Stephen

Asked by steu102 3 months ago

Answered by ElfQrin 3 months ago

Certain Websites slow to load

OS: Windows 10-64 Home or Windows 10-64 Pro Version 20H2 (OS Build 19042.685) with all current updates Firefox: 84.0.2 (64-bit) For about a week now a few websites are … (read more)

OS: Windows 10-64 Home or Windows 10-64 Pro Version 20H2 (OS Build 19042.685) with all current updates Firefox: 84.0.2 (64-bit)


For about a week now a few websites are taking a long time to load on my 4 PCs (examples: ebay.com, walmart.com, pch.com). If I click the link on the search page it takes almost 30 sec to load, right click and open in a new tab same time, and open a new tab and type or paste address the same amount of time. Most other website open almost immediately.

The issue does not resolve in safe-mode or if I manually disable add-ons. I'm using the default theme.

All websites load without issue on Chrome and Edge.

Asked by Big Steve 3 months ago

Last reply by Big Steve 3 months ago

Javascript Redirection Not Working

Hello, I have a web page that prints a document, and then redirects back to the main page. This website has always worked in every browser, and now in Firefox 84.0.2 it n… (read more)

Hello,

I have a web page that prints a document, and then redirects back to the main page. This website has always worked in every browser, and now in Firefox 84.0.2 it no longer redirects.

What changed in Firefox, and how do I get it redirecting again?

Here is a snippet of the code in question:

<script type='text/javascript'>

    var interval = setInterval(function() {
         if(document.readyState === 'complete') {
              clearInterval(interval);
              window.print();
         }
    }, 100);
    
    window.onbeforeprint = function() {
         window.location = 'https://www.mozilla.org';
    }

</script>

Asked by Fred 3 months ago

Last reply by Fred 2 months ago

Firefox keeps 'forgetting' login details for the websites I frequently visit. I also have difficulties with help articles tha bear no resmblance to the details i find on my browser

I find that my current version of Firefox browser (84.0.2 (64 bit)) seldom saves login details for websites that I regularly visit, despite my clicking the 'save' or ' u… (read more)

I find that my current version of Firefox browser (84.0.2 (64 bit)) seldom saves login details for websites that I regularly visit, despite my clicking the 'save' or ' update' buttons on the dialog box that appears when I log in manually. For example, I must have entered half a dozen or more details manually in the last and clicked the 'save' button on the dialog box tha appears but the 'login and password' menu item only shows two that have been saved that day.

I can find nothing that has had any effect in the present help topics.

Another annoying aspect is that help topics appear to prescribe 'fixes' that have no parallel in the details that appear on the actual browser menu items.

I apologise in advance to the relevant developers, but I am now questioning why I should persevere with such a 'buggy' app that used to perform beautifully in the past.

Asked by jackgeorge15 3 months ago

Last reply by FredMcD 2 months ago

  • Solved

Downloading zip files as pdf

Hello I am a long-time user of firefox and so far I have not had a problem for which I would not find a solution on the Internet. It’s about using firefox in the workplac… (read more)

Hello

I am a long-time user of firefox and so far I have not had a problem for which I would not find a solution on the Internet.

It’s about using firefox in the workplace. I do not have administrator privileges when using a computer.

In my work, I often have to download files from the official (closed intranet) page, which are either in pdf (individual documents) or zip format (larger files).

Lately, I have been downloading a zip file that firefox marks as a pdf and asking if I want to open or save it.

If I save it, it gets saved as pdf and than I have to rename it to zip to correctly open it.

Chrome, on the same workstation, and internet explorer for the file correctly determine that it is in zip format.

I have already refreshed firefox but the problem remains.

Thanks

Asked by najjep 3 months ago

Answered by cor-el 2 months ago

Firefox in two MS user ccounts

I have my husband set up on a user account (windows 10 home) because he needs the accessibility settings. I need to be able to access and use Firefox when in both user ac… (read more)

I have my husband set up on a user account (windows 10 home) because he needs the accessibility settings. I need to be able to access and use Firefox when in both user accounts. Firefox seems to see these two user accounts as two different devices and wants me to sync which I'm pretty sure I can't do. Thank you-smmm

Asked by sydneymozingo 3 months ago

Last reply by FredMcD 3 months ago

Restore deleted toolbar file

How do I Restore deleted toolbar file? I accidentally deleted a tool bar file folder with a collection of links within it. I would like to know how I can restore it. … (read more)

How do I Restore deleted toolbar file?

I accidentally deleted a tool bar file folder with a collection of links within it. I would like to know how I can restore it.

Asked by kluu 3 months ago

Last reply by cor-el 3 months ago

strange fonts in webpages

I am having these strange symbols instead of the correct fonts in some webpages as well as inside some e-mail text in gmail (when viewing from browser firefox, of course)… (read more)

I am having these strange symbols instead of the correct fonts in some webpages as well as inside some e-mail text in gmail (when viewing from browser firefox, of course). Please see attached. I deselect the setting "allow webpage to choose their own webfonts...", it solves the problem but it cause to switch to default fonts in web design tools I use (wordpress, elementor). Any suggestion of how to solve this? Thanks

Asked by simone.tor 3 months ago

Last reply by cor-el 3 months ago

Fire fox default PDF viewer checkbox issue

My attached PDF has multiple check boxes with same name and different value. It works correctly when opened using Adobe reader or chrome etc.. and only shows 1 checkbox B… (read more)

My attached PDF has multiple check boxes with same name and different value.

It works correctly when opened using Adobe reader or chrome etc.. and only shows 1 checkbox B checked correctly.

If I open the same PDF using open with > Firefox then it incorrectly shows all checkboxs checked instead of only B.

It showed correctly in 64.0 (64 bit) firefox browser version's built in PDF viewer and it seems have issue in latest 84.0.2 (64 bit) firefox browser version's built in PDF viewer.

Is it a known issue ? Are we planning to fix it ?

Images attached. Use below link for PDF https://drive.google.com/file/d/11aUoamPu88zxtgHue0W5VxJz2n0SYsFl/view?usp=sharing

Asked by rocks.rachit1 3 months ago

Last reply by cdenizet 3 months ago

  • Solved

Is form auto-fill feature is removed from firefox?

I couldn't find the form auto-fill feature in settings > privacy & security. Is there any way to enable it without installing any extension? … (read more)

I couldn't find the form auto-fill feature in settings > privacy & security. Is there any way to enable it without installing any extension?

Asked by Badruzzaman Nibir 3 months ago

Answered by Tiberiu 2 months ago

How to enable spell-check permanently?

Spell-checking is working perfectly but whenever I type I have to click this check spelling button every time (See the screenshot) or else the spell check doesn't work. I… (read more)

Spell-checking is working perfectly but whenever I type I have to click this check spelling button every time (See the screenshot) or else the spell check doesn't work. Is there any way to turn it on permanently?

Asked by Badruzzaman Nibir 3 months ago

Last reply by Badruzzaman Nibir 3 months ago

  • Solved

My default firefox search engine is Wikipedia. I cannot reset it from preferences -> search

My default search engine is Wikipedia. I cannot reset it from preferences -> search. There were two posts just like mine back in 2013. The solutions to those posts (2 … (read more)

My default search engine is Wikipedia. I cannot reset it from preferences -> search. There were two posts just like mine back in 2013. The solutions to those posts (2 links) have expired.

Asked by sschet90 3 months ago

Answered by jonzn4SUSE 3 months ago

idmsa.apple.com doesn't load

Hi I recently switched to Firefox on my iMac and when I tried going to the Apple website to report issue with an App Store purchase, idmsa.apple.com, it just spins and sp… (read more)

Hi I recently switched to Firefox on my iMac and when I tried going to the Apple website to report issue with an App Store purchase, idmsa.apple.com, it just spins and spins. Works fine on Firefox on my iPhone. I've disabled add-ons and cleared history and set all security settings to allow everything, but the site won't load. Any suggestions what to do to get it working? thanks!

p.s. just tried with appleid.apple.com and it also spins and spins and doesn't let me login.

Asked by thejim 3 months ago

Last reply by FredMcD 3 months ago

  • Solved

ADOBE FLASH PLAYER 32 NPAPI UPDATE included in Firefox 84.0.2 for windows?

Starter showed me that an Update to the flash player was going to be installed with RunOnce at my next reboot. This coincided with an automatic Firefox update. I have ju… (read more)

Starter showed me that an Update to the flash player was going to be installed with RunOnce at my next reboot. This coincided with an automatic Firefox update. I have just uninstalled Flash player successfully from this Windows 10 machine. Google suggests that this version of the Flashplayer is that one used in Firefox?

1) I thought Flash was going away and I fully understand why. Is Mozilla still supporting or pushing it?

2) There are references on the web concerning an "Adobe Flash Player 32 NPAPI" virus !!

I was able to delete the referenced file associated with the player update as well, but there are many other references to flash still in my registry. I have enough experience to help myself here, but I really would like to know Mozilla's official position on the above Q.

Thanks in Advance, Lyle Allen, Durham NC LyleMAllenIII@gmail.com

Asked by Rickenbacker108 3 months ago

Answered by TyDraniu 3 months ago

Instagram issues

Hello, After the latest updates, whenever I attempt to navigate to someone's instagram account from a hyperlink or even typing it directly into the browser bar, I get the… (read more)

Hello,

After the latest updates, whenever I attempt to navigate to someone's instagram account from a hyperlink or even typing it directly into the browser bar, I get the picture below 9 out of 10 times. I imagine it has something to do with cookies and how Firefox has changed their default settings or something, but I'd rather not have to delete my browing history, data and specific Instagram cookies every time I want to search instagram pages. Is this happening to anyone else?

Asked by FireFoxFan1 3 months ago

Last reply by FireFoxFan1 2 months ago