Showing questions tagged: Show all questions

Audio stops playing after 2-3 seconds

The issue: on all sites, whenever media with audio plays (either automatically, or when I click), the audio stops after 2-3 seconds. If it is video, the video continues t… (read more)

The issue: on all sites, whenever media with audio plays (either automatically, or when I click), the audio stops after 2-3 seconds. If it is video, the video continues to play without sound. When it is audio-only, such as bandcamp, the timestamp stops. Audio resumes playing if I rewind or manually move the timestamp handle (scrubber?) back. This must be repeated each time the media is paused. Audio does not resume playing if play and pause are pressed, or if the site is refreshed.

Troubleshooting steps attempted so far:

  • Tried a different browser. Microsoft Edge works just fine.
  • Allowed autoplay for both audio and video
  • Cleared cache, and ensured that cookies were allowed
  • Turned off all adblockers
  • Uninstalled flash
  • Refreshed firefox settings

I'm at a loss!

Asked by juniper.mitchell 2 weeks ago

Last reply by FredMcD 19 hours ago

Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes ask… (read more)

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Asked by dan.kline 1 day ago

Last reply by FredMcD 23 hours ago

FireFox lockups

No matter what version of FireFox i use it constantly lock`s up , freezes. Nothing works to resolve the issue, restarting the desktop, refreshing the desktop. The only t… (read more)

No matter what version of FireFox i use it constantly lock`s up , freezes. Nothing works to resolve the issue, restarting the desktop, refreshing the desktop. The only thing i can do is kill the process or reboot but the problem just keeps coming back without fail. I`m using deb 10.6 with a dell i5 4th, gen with plenty of ram and hdd space, it`s a new install at that only about a week old. I have noticed this has been a problem with FF ever since i started using it many years ago.\ The others are all the same, it seems that people and companies don`t take much pride in their work anymore. You see this everywhere not just with FF.

I also noticed that when "Share Data" is checked Wikipedia is mentioned, this site is so subjective it is not allowed to be used by any University student for research so why it it doing being used here ? The other problem is if plugin info can be seen and recorded why are extensions allowed in the store that supposedly block this info from being collected when they don`t work, this feature proves it, if it's supposed to be blocked then it would not be published in the form even after clicking "Share Data" clicking anything is irreverent it should be blocked no matter what.

Asked by Adam 1 week ago

Last reply by FredMcD 1 day ago

Firefox no longer runs or works on my desktop PC computer

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I clic… (read more)

How do I completely remove all traces of Firefox from my windows 10 OS? Note: This is why, After windows ask me to run your application or program or software, and I click the yes button after I had done that it doesn't do anything after that and then it just repeatedly does this, and I had used windows uninstall program and I uninstall Firefox then I had reinstall it and it still did the same exact thing that I had mentioned above "even tried using the Windows Registry Editor too!"

Note for years I had used your browser and hardly had any troubles with or problems with your browser

Asked by Frank 1 month ago

Last reply by FredMcD 1 day ago

Issue with update 83.0

Am not computer savvy, but know just enough to get by with performing most routine desktop usage tasks .. I am running Windows 8 on a Dell Inspiron 660 desktop which us… (read more)

Am not computer savvy, but know just enough to get by with performing most routine desktop usage tasks .. I am running Windows 8 on a Dell Inspiron 660 desktop which uses Intel's built in HD graphics 2500.

Up until Firefox update 82.0.2, I had no issues with Firefox whatsoever. Applying the update to 83.0 resulted in numerous error messages along the lines that my display driver had stopped responding (but successfully recovered).

While glancing through some of the event error logs, as best I recall having seen, at least one made a reference that Firefox could not access the graphics card (or something to that effect).

I then opted to perform a system restore and rolled back my system to where I was once again using Firefox update 82.0.2 successfully and without issues. FYI, I am using the last intel display driver available for my Dell, so updating my display driver isn't an option.

Unless and until others report a similar issue, guess I will continue using Firefox as updated to 82.0.2 and not downloading any further updates. Any comments would be appreciated.

Asked by ikey48 4 days ago

Last reply by FredMcD 4 days ago

Cannot sign into a microsoft account on behalf on my collage.

i attend a collage called saint lawrence collage in canada, but recently as of upgrading to windows 10, i cannot access the site, it will always fail when it gets to the … (read more)

i attend a collage called saint lawrence collage in canada, but recently as of upgrading to windows 10, i cannot access the site, it will always fail when it gets to the microsoft part of the login, this issue is isolated to firefox as it works on edge and chrome. bnut i would love to use firefox as it is my favourite browser.

any help would be apprecieated.

Asked by enderking470 5 days ago

Last reply by FredMcD 4 days ago

FireFox not working with LinkedIn

Hi, In the recent weeks, I am unable to use LinkedIn properly. After a short while of use, parts of the display disappear. When I click on a link, I am taken to a complet… (read more)

Hi,

In the recent weeks, I am unable to use LinkedIn properly. After a short while of use, parts of the display disappear. When I click on a link, I am taken to a completely different place that I clicked on (seemingly What I see and where FireFox thinks I am are not aligned) and the issues keep adding up. I have ensured that FireFox is up to date. I have tried to refresh the screen. I have restarted it over and over again. Nothing has stopped this issue from reoccurring.

My Mac OS is up to date and I have no issues with LinkedIn on Safari or Chrome. But I do prefer FireFox and would hate to have to change my default browser because of this issue.

Any thoughts, suggestions and ideas are greatly welcomed.

Thanks in advance, Sally.

Asked by solaymantash 1 week ago

Last reply by FredMcD 4 days ago

Crashes consistently

I've tried all the recommended fixes. Upgraded memory, file check, DISM, safe mode, refresh, update, etc. etc. Here are some of the infinite number of crash reports: Cr… (read more)

I've tried all the recommended fixes. Upgraded memory, file check, DISM, safe mode, refresh, update, etc. etc. Here are some of the infinite number of crash reports: Crash ID: bp-ab045501-5c4f-439e-b01c-23afa0201116 Crash ID: bp-654606c6-6616-4cc4-a6c5-1ee420201116 Crash ID: bp-413dbf26-b713-4be2-b6b5-d88440201116 Crash ID: bp-1c6d93f2-17ad-4b6b-b223-4f0010201116

Asked by MEK 1 week ago

Last reply by FredMcD 1 week ago

Having trouble with sync - getting error.

Seeing something about network offline, but not idea what that really means. I'm using Firefox archlinux-1.0 82.0.3 64bit Here's the log: 1605457202572 Sync.LogManager DE… (read more)

Seeing something about network offline, but not idea what that really means.

I'm using Firefox archlinux-1.0 82.0.3 64bit

Here's the log: 1605457202572 Sync.LogManager DEBUG Flushing file log 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202572 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457202581 Sync.LogManager DEBUG Log cleanup threshold time: 1604593202581 1605457202586 Sync.LogManager DEBUG Done deleting files. 1605457239845 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457240932 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241038 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457241993 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457244571 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457263374 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457280098 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457306322 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457310861 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457311093 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457331421 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457332717 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333004 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457333713 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457333713 FirefoxAccounts DEBUG fxa_status received 1605457333713 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1605457333713 FirefoxAccounts DEBUG is private browsing: false 1605457333852 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343692 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457343984 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347685 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457347936 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1605457347936 FirefoxAccounts DEBUG fxa_status received 1605457347936 FirefoxAccounts DEBUG service: sync 1605457347936 FirefoxAccounts DEBUG is private browsing: false 1605457347997 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1605457347997 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1605457348067 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457349620 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1605457349719 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1605457349719 FirefoxAccounts DEBUG getOAuthToken enter 1605457349719 FirefoxAccounts TRACE getCachedToken returning cached token 1605457349719 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1605457349719 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1605457349820 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1605457357502 Sync.Service DEBUG User-Agent: Firefox/82.0.3 (Linux x86_64) FxSync/1.84.0.20201109150449.desktop 1605457357502 Sync.Service INFO Starting sync at 2020-11-15 09:22:37 in browser session qM-8bja0kXUY 1605457357503 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1605457357507 Sync.Status INFO Resetting Status. 1605457357507 Sync.Status DEBUG Status.service: error.sync.failed => success.status_ok 1605457357507 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1605457357507 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1605457357508 Sync.ErrorHandler ERROR Sync encountered an error: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357508 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1605457357512 Sync.Service DEBUG Exception calling anonymous function: Error: Can't sync: Network is offline(resource://services-sync/stages/enginesync.js:59:13) JS Stack trace: sync@enginesync.js:59:13 onNotify@service.js:1356:28 WrappedNotify@util.js:210:32 WrappedLock@util.js:166:27 _lockedSync@service.js:1375:6 sync/<@service.js:1339:18 WrappedCatch@util.js:133:27 sync@service.js:1340:7 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1605457357513 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Asked by Josh Grizzle 1 week ago

Last reply by FredMcD 1 week ago

I can watch videos yet I can't comment, favorite, save for later, access account, etc. on YouTube

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize yout… (read more)

I have spent hours, literally, trying to fix this issue by following firefox community help guides yet nothing I've found has solved the problem. I can fully utilize youtube, with similar addons installed , on google chrome and microsoft edge without any problems yet firefox will allow only videos to be watched on youtube - nothing more. When I try to comment it says: Returned error , when click on the (save) button; nothing happens, when i click on my account icon a blank window opens with a circle spinning in the center endlessly - - the extent of functions is limited to, watching videos . I've manually installed Adobe flash, I've tried disabling the polymer function, I've tried the safe mode with my firewall disabled (I made sure that the microsoft firewall did not enable when I disabled Kaspersky), I went into about:config and did all the adjustments... there is quite a number of other things I did over the course of three hours. In the picture I have one picture showing my firewall/addons disabled with firefox in safemode while in the other picture the firewall/addons are enabled. System Information

Asked by omegainitiate 3 weeks ago

Last reply by Hawkeye 1 week ago

Firefox Desktop Browser

Why doesn't the import bookmarks function work in firefox? I've tried importing my bookmarks via an html file and directly from other browsers. It doesn't work. The pag… (read more)

Why doesn't the import bookmarks function work in firefox? I've tried importing my bookmarks via an html file and directly from other browsers. It doesn't work. The page doesn't move; It just remains blank. I would be very grateful for any help.

Thank you.

Asked by Sal 1 week ago

Last reply by cor-el 1 week ago

HULU and FIREFOX

I can no longer play HULU movies when I connect to the HULU website using FIREFOX. It's not my computer because the movies will play if I connect using a different brows… (read more)

I can no longer play HULU movies when I connect to the HULU website using FIREFOX. It's not my computer because the movies will play if I connect using a different browser.

Asked by michaellivingston1 2 weeks ago

Last reply by cor-el 1 week ago

Email links issues

For about a month now I have been having issues opening email links with Firefox. Not all email links just ones from Betty Crocker, Pillsbury and Life Made Delicious. The… (read more)

Asked by laury1 1 week ago

Last reply by cor-el 1 week ago

malware milkpload.net

Hello, unfortunately my english is not so good, my protection software comes from Bitdefender and it`s called Bitdefender Total Security. When I open Mozilla, I get alway… (read more)

Hello,

unfortunately my english is not so good, my protection software comes from Bitdefender and it`s called Bitdefender Total Security. When I open Mozilla, I get always a little Bitdefender Window with a message the the protection system has blocked a malware site https://milkpload.net But if i run the security scan, nothings comes up.

Is it possible that this site is stored in the moziolla browser ? because the warning comes also up without any internet connection.

May be somebody has an idea because I am only an end user :-)

Many thanks in advance and sorry again for my horrible english

Axel

Asked by axel.thomas 1 week ago

Last reply by FredMcD 1 week ago

Error "Firefox has stopped working" on install

A few weeks ago, Firefox stopped working on my machine. When I tried to launch it I got an error message "Firefox has stopped working". I tried a reinstall and a clean … (read more)

A few weeks ago, Firefox stopped working on my machine. When I tried to launch it I got an error message "Firefox has stopped working". I tried a reinstall and a clean reinstall but both installation procedures fail with the same error.

I'm running Windows 10 64-bit. I am installing with administrative permissions.

There are two files in AppData\Roaming\Mozilla\Firefox\Crash Reports from the two days that I tried reinstalling. I'm not sure what to do with them.

  • InstallTime20201027185343 (from today)
  • InstallTime20201014125134 (from my last attempt, on 10/22)

Asked by jlefeaux 2 weeks ago

Last reply by cor-el 1 week ago

Firefox not updating automatically

Hi! Since about two month I have the problem, that firefox does not update automatically anymore. Every time a new version is available I get the message "Firefox can't u… (read more)

Hi! Since about two month I have the problem, that firefox does not update automatically anymore. Every time a new version is available I get the message "Firefox can't update to the latest version" and I have to do full download. Searching the forum did not help solving the problem. Is there any way to determine what is preventing firefox from updating? Cheers Christian

Asked by chr.kohler 2 weeks ago

Last reply by FredMcD 1 week ago

acehardware.com: Page does not fully load, Add To Card and Add to Wishlist spinning wheels

FF 82.0.3 Mac 10.12.6 Is this an FYI due to Firefox being too far ahead in the development curve? This isn't a mom and pop website. For any item at acehardware.com, the … (read more)

FF 82.0.3 Mac 10.12.6

Is this an FYI due to Firefox being too far ahead in the development curve? This isn't a mom and pop website.

For any item at acehardware.com, the add to cart tab (and the add to wishlist tab next to it) are unavailable. The page does not completely load, based on the "X" instead of the 'reload' icon. Other options like product overview do not load either.

I am reporting this because it does load and work in Safari (12.1.2).

Also it is impossible to search for this, as phrases don't seem to be acceptable, and how many hits for 'hardware' do you think there might be? Also, no hits for the one word acehardware.

Asked by ChrisG 2 weeks ago

Last reply by FredMcD 1 week ago

firefor homepage is not effective

when i open about:support, i find "MOZ_CRASHREPORTER_RESTART_ARG_1 http://bao7.gndh333.top"。this make that when i open the firefox, it will open http://bao7.gndh333.top … (read more)

when i open about:support, i find "MOZ_CRASHREPORTER_RESTART_ARG_1 http://bao7.gndh333.top"。this make that when i open the firefox, it will open http://bao7.gndh333.top as the Homepage ,how to delete that?

Asked by gejikun 1 month ago

Last reply by 1912371473 2 weeks ago

Firefox Tooltips and context menu unreadable

Hi, for some reason Firefox is making it impossible to see the tooltip bar or context menu, but I can see it clearly on other browsers, as seen in the attached images. I'… (read more)

Hi, for some reason Firefox is making it impossible to see the tooltip bar or context menu, but I can see it clearly on other browsers, as seen in the attached images. I've disabled my dark reader, set my system's default theme to light, installed other Browser themes, and nothing changes it. Any help is appreciated.

Asked by tylerkade 2 weeks ago

Last reply by FredMcD 2 weeks ago