Showing questions tagged: Show all questions

don't know how to open .zip files

I don't do this very often plus I'm fairly new to Win 10. I just bought a music album from the Amazon Music store. It is only available in Mp3 and downloaded as a .zip. … (read more)

I don't do this very often plus I'm fairly new to Win 10. I just bought a music album from the Amazon Music store. It is only available in Mp3 and downloaded as a .zip. And there it sits in my Downloaded folder. Please advise. Dick B.

Asked by 2blocksma 10 hours ago

Last reply by jonzn4SUSE 1 hour ago

Failure to transfer a profile to a new computer

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put … (read more)

I want to transfer a Firefox profile from my old computer to a new computer. The online info has been distinctly unhelpful. I copied the profile from my old computer put it in the Profiles folder on my new computer but FIREFOX does not notice it. What is the problem?

Asked by buyer11 4 hours ago

Last reply by cor-el 2 hours ago

  • Solved

Installing Firefox on Macbook

i wish there was a "Comments" section on https://www.mozilla.org/en-US/firefox/mac/ so i could tell people "NEVER use this!!" i tried last week, downloaded and installed.… (read more)

i wish there was a "Comments" section on https://www.mozilla.org/en-US/firefox/mac/ so i could tell people "NEVER use this!!"

i tried last week, downloaded and installed. The installation process, after unpacking the download, tried to install a "helper application". Popped up a dialog box asking for an admin userid+passwd. (even though i was obviously already running as an admin user... because i was in the middle of doing the install.) This was not an iOS dialog box from Apple, and it didn't have an option for scanning my fingerprint; this was something the "helper app" was doing on its own. Well i gave it my userid+password, and it went on to say the installation failed, and bombed out with no Firefox installed on my machine. Now, for all i know, my credentials are out there, God only knows where. So i had to go change my passwd on all of my machines.  :(

Asked by rdb1 14 hours ago

Answered by James 6 hours ago

.dmg file renamed

Mac 12.0.1 User here. While attempting to upgrade from 94.01 to 94.02(and now seriously wondering why) I clicked on the downloaded .dmg file to open it and I was informed… (read more)

Mac 12.0.1 User here. While attempting to upgrade from 94.01 to 94.02(and now seriously wondering why) I clicked on the downloaded .dmg file to open it and I was informed that there was no app capable of doing so. Then just to be mean, the file name was changed from awholebunchofletters&#s.dmg to awholebunchofletters&#s.dmg.part

...and not by me.

Asked by olomb11 10 hours ago

Last reply by cor-el 5 hours ago

XULRunner Error on Reinstall

Windows 10 - Lenovo Thinkpad X1 Carbon This fall after an update attempt, Firefox started trying to update every time it was started. Deleted Update files in Program Data… (read more)

Windows 10 - Lenovo Thinkpad X1 Carbon This fall after an update attempt, Firefox started trying to update every time it was started. Deleted Update files in Program Data. FF would restart normally one time. Update data files were always replaced and the update on every startup continued - over and over and over. Tried refreshing FF- same thing. Uninstalled FF this AM and tried to reinstall when I get the following error:

XULRunner Error: Platform version "94.0.2" is not compatible with minVersion >= 94.0.1 maxVersion <= 94.0.1

No FF - HELP!

Asked by Stu48 17 hours ago

Last reply by cor-el 5 hours ago

Importing passwords from chrome

I am running Firefox v. 94. I attempted to import my .csv passwords from chrome, but it failed. I also tried to use the Import from other browser option, but could not … (read more)

I am running Firefox v. 94. I attempted to import my .csv passwords from chrome, but it failed. I also tried to use the Import from other browser option, but could not locate it in Firefox.

Asked by architectofthefuture 16 hours ago

Last reply by jonzn4SUSE 9 hours ago

  • Solved

Tried to update Firefox, but my system is no longer supported

I naively tried to update my Firefox software, but then when I tried to open it, I got a message saying my system is too old. I have OS X El Capitan Version 10.11.6. I ga… (read more)

I naively tried to update my Firefox software, but then when I tried to open it, I got a message saying my system is too old. I have OS X El Capitan Version 10.11.6. I gather you can download an older version of Firefox, but the directory is rather confusing, I don't know which option I need. Any help would be gratefully received, thank you!

Asked by cygnetonline 13 hours ago

Answered by James 11 hours ago

Slow Download Speeds Ubuntu 20.04

As the subject says, my download speeds are painfully slow (~200KB/s) and they have been for a while. My download speed is ~85Mbps and I use Ubuntu 20.04. Installing a do… (read more)

As the subject says, my download speeds are painfully slow (~200KB/s) and they have been for a while. My download speed is ~85Mbps and I use Ubuntu 20.04.

Installing a download manager extension only improved the speed to ~300KB/s (I tried Multithreaded Download Manager. I also tried increasing the number of threads in preferences to no effect).

The problem has persisted over time and across multiple restarts. This problem does not persist in other applications (Steam, for example).Neither disabling my VPN or running sudo UFW disable affected the speed (didn't restart because UFW disable doesn't require a restart [I think] and due to the above paragraph).

All solutions I have found have been related only to Windows users, hence why I am asking this even though there is a plethora of threads on this same issue. Any responses and help is appreciated!

Asked by Nyxified 1 day ago

Last reply by jonzn4SUSE 1 day ago

Release notes link in update

Hi All, formerly there was a "view release notes" button in the update reminder window to check whether the new release is worth the installation or not. This button disa… (read more)

Hi All,

formerly there was a "view release notes" button in the update reminder window to check whether the new release is worth the installation or not. This button disappeared several months ago. Is there a way to enable it in about:config? I think that asking about an update makes no point without showing the list of changes...

Thank you,

Gábor

Asked by btprg 21 hours ago

Last reply by btprg 19 hours ago

  • Solved

32bit or 64bit

Firefox has just done an automatic update, but has installed 91.3.2(32bit) on my 64bit Windows 10. I was wondering why it decided on 32 bit? Should I upgrade to 64bit an… (read more)

Firefox has just done an automatic update, but has installed 91.3.2(32bit) on my 64bit Windows 10.

I was wondering why it decided on 32 bit? Should I upgrade to 64bit and how would I do that?

Thanks Jon

Asked by jon_malins 4 days ago

Answered by jonzn4SUSE 2 days ago

Problem downloading audiobook files (.aax) from Audible.com

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files u… (read more)

Using Firefox browser for iMac. Recently (10/10/2021) attempted to download .aax files from Audible.com. Files were unexpectedly converted to .mp4 files, making files unusable by iBooks. Conferred with Audible Tech support. Audible Tech confirmed that .aax files are the proper format and that they did not/do not make any format conversions on their end. Audible Tech then suggested trying download with Safari. Download (of .aax files with Safari) was successful and maintained proper (.aax) format. Audible Tech said that he had not encountered this issue before and that it seemed to him that the Firefox browser may be responsible for the unexpected conversion. In the past I have used Firefox many times to successfully download .aax files from Audible.com, most recent prior to this problem was on (9/11/2021). I am notifying you simply to advise that you may have a programing glitch within the download programing portion of the latest version of Firefox (ver. 93.0 - 64 bit) for iMac(s).

Asked by SkyTraveln 1 month ago

Last reply by ddelavie 2 days ago

Reinstating bookmarks and Reading List from Firefox v92 to Firefox v94

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firef… (read more)

Today I was forced to erase my hard disk and reinstate / reinstall the entire operating system on my MacBook Pro [from my back-up] ... in doing so I was upgraded to Firefox v94 [from Firefox v92] and all my bookmarks and folders and my reading list were lost ... btw I had no option, no alternative was offered ...

Is there some way of salvaging the bookmarks, folders and reading list from v92 and importing them to v94?

I thank you kindly in advance for your advice

Asked by PilgrimHikerGal 4 days ago

Last reply by FredMcD 3 days ago

  • Solved

Lost profile after update

Hi I accepted the popup notice that a newer version of Firefox was available - while doing other things. When I next opened Firefox, all my profile was gone. No folders… (read more)

Hi I accepted the popup notice that a newer version of Firefox was available - while doing other things. When I next opened Firefox, all my profile was gone. No folders, no bookmarks, no extensions, it appears like a virgin install. How do I get my profile back??? Firefox 94.0.2 Windows 10 Home Desktop PC

Asked by brittont0 3 days ago

Answered by FredMcD 3 days ago

  • Solved

Language Pack Problem of the Store Version

It seems like the Language Packs aren't working in the Store Version. I switched from the normal App to the Store Version and since then I can't use another Language Pack… (read more)

It seems like the Language Packs aren't working in the Store Version. I switched from the normal App to the Store Version and since then I can't use another Language Pack, even if they are installed and activated as Addons. The only language correction I can use is the default US-English.

Asked by Waxel 1 week ago

Answered by James 3 days ago

How to remove a duplicate Firfox

I installed Firefox on a new windows laptop. Then I discovered there are two copies. How can I remove the duplicate without uninstalling both? The PC arrived with Wind… (read more)

I installed Firefox on a new windows laptop. Then I discovered there are two copies. How can I remove the duplicate without uninstalling both? The PC arrived with Windows 10 and I upgraded to ver 11.

Asked by gomurchu 3 days ago

Last reply by FredMcD 3 days ago