• Solved

All Sync Data Was Removed Upon Password Reset

I submitted this as a bug report but I will also submit this here to see if anyone has any information or a solution. After resetting my password, none of my sync data f… (read more)

I submitted this as a bug report but I will also submit this here to see if anyone has any information or a solution.

After resetting my password, none of my sync data from before the install is there. Only the sync data from my laptop, but even on my laptop it no longer lists my old computer, it is as if my PC from before the new OS has simply been deleted from the sync logs. In fact, my sync logs only go back to the moment I changed my password. I am not sure how to proceed as it appears that there aren't even any traces of my sync from before this point.

It would be nice if I could get the old tabs I had open on my desktop before I changed my OS, but it's not exactly a "world ending" situation.

Asked by liam.m.connorb 2 days ago

Answered by Paul 1 day ago

  • Solved

Can't sign into one of my email accounts with FF, but MS Edge works fine

I've been using FF since release #3 and like it a lot since I cut my teeth using NetScape. The past few days FF will not open one of my email accounts. When I click on … (read more)

I've been using FF since release #3 and like it a lot since I cut my teeth using NetScape. The past few days FF will not open one of my email accounts. When I click on login, it brings up the logging on page and then just starts blinking and will not sign me on. If I use MS Edge to sign on it works fine. The email account has been working fine for many years so don't know what to do. I've deleted recent history, but that does not help. Any ideas will be appreciated as I like FF and don't like to have to use two different browsers to do my daily tasks. Thanks in advance for any help you can suggest. I'm currently using release 131.0.3 with W-10 on a desk top PC with DSL from my phone company with the email account with their ID. My phone company does no know about or support FF.

Asked by donP22 6 days ago

Answered by donP22 6 hours ago

  • Solved

Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (read more)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Asked by Evgeny 2 days ago

Answered by James 8 hours ago

  • Solved

Local server won't load

I run a Synology DSM server on my local network. The website page to load locally inside my LAN is along the lines of 127.0.0.1:1001. MacOSX 15.0.1 FireFox(FF) 132.0 (a… (read more)

I run a Synology DSM server on my local network. The website page to load locally inside my LAN is along the lines of 127.0.0.1:1001.

MacOSX 15.0.1 FireFox(FF) 132.0 (aarch64)

Previously accessing the DSM via the local IP address worked fine with no problems. Now, following one of the last couple of FF updates, I get an "unable to connect" message.

I also have a domain that routes to my local server and I can still access the DSM via the internet http address through FF. So I know that DSM is running fine and I have verified the settings within DSM.

I can load the DSM via the local IP in both Safari and Chrome. Only FF says it's unable to connect. So that shows that my DSM settings are fine and the page is available and loads in Safari and Chrome via the local IP.

I searched the forum and found similar postings, but not quite the same issue as mine. I deleted the cache & cookies/site data. I ensured the Proxy mode in FF is set to "No Proxy". I do not have any extensions running or themes.

I am at a complete loss at what setting in FF I need to change to restore this functionality.

Thanks, Matt

Asked by av8b.heed 8 hours ago

Answered by av8b.heed 8 hours ago

  • Solved

configure view ratio for pdf files

Hi there! Is there a way to define the view in which pdf files are opened by default? When I open a pdf file it opens in "Automatic Zoom." Is it possible to set pdf's t… (read more)

Hi there!

Is there a way to define the view in which pdf files are opened by default?

When I open a pdf file it opens in "Automatic Zoom." Is it possible to set pdf's to open in "page width" or a different zoom setting?

Kind regards

Asked by Jerry Weirdspeed 18 hours ago

Answered by Jerry Weirdspeed 18 hours ago

  • Solved

Latest update broke the Firefox Colors plugin

I have a custom pitch black theme ( pls add it without addons ) which now only flashes for a second when i open the browser and returns to the normal greyish dark mode. W… (read more)

I have a custom pitch black theme ( pls add it without addons ) which now only flashes for a second when i open the browser and returns to the normal greyish dark mode. When i go to Firefox Color addon page and load it again in saved themes it stays pitchblack even if i open another browser window until i close all the browser windows .

Asked by pawelparyga 3 days ago

Answered by James 20 hours ago

  • Solved

How to delete old sync data so that I can upload a new sync?

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the informati… (read more)

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy.

I hope someone can help, thank you!

Asked by amandaazenith 2 weeks ago

Answered by amandaazenith 1 day ago

  • Solved

Firefox 128 ESR on Debian 12 cannot play videos

Hello, There has been an upgrade of Firefox ESR to version 128.3 on Debian 12 bookworm. Before the update, I could play videos, now I can't. I precise I can play video… (read more)

Hello,

There has been an upgrade of Firefox ESR to version 128.3 on Debian 12 bookworm.

Before the update, I could play videos, now I can't.

I precise I can play videos on Chromium, or with the video players.

I have libavcodec58, libavcodec-extra59, ffmpeg 5.1.6 packages installed.

There is an error in the console: Media resource xxx.webm could not be decoded. Specified “type” attribute of “video/mp4” is not supported. Load of media resource xxx.mp4 failed.

This command seems to indicate the session is X11 and not Wayland: ``` loginctl show-session 1 -p Type Type=x11 ```

Asked by francoisj 3 weeks ago

Answered by francoisj 1 day ago

  • Locked
  • Archived

responding to an email about crashing

bp-a83a8b60-4fe9-4a58-9d27-908cd0231005 10/5/2023, 4:25 PM bp-570587d5-134a-4511-95e7-584bf0231005 10/5/2023, 4:25 PM bp-fbc94cef-e0df-4f3b-ac83-599320231005 10/5/2023… (read more)

bp-a83a8b60-4fe9-4a58-9d27-908cd0231005 10/5/2023, 4:25 PM bp-570587d5-134a-4511-95e7-584bf0231005 10/5/2023, 4:25 PM bp-fbc94cef-e0df-4f3b-ac83-599320231005 10/5/2023, 4:25 PM

i posted a crash question yesterday and got an email asking me to post these the time is the same i assume because i hit "submit" at the same time for all of them i'm posting blind here because there was no link in the email back to my original post - maybe something else that should be fixed

Asked by twlbuckley 1 year ago

Last reply by James 1 year ago

  • Solved

Firefox Copy/paste bug on answers.microsoft.com

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it int… (read more)

When I'm composing a message there, and copy some text from i.e. that thread page, this thread page, a google search, etc. in the Firefox browser, and try to paste it into my message, nothing happens.

However, If I paste the item elsewhere, i.e. in my test editor, and copy it from there, then I can paste it into the answers.microsoft.com. thread message.

I initially thought this was some Microsoft site restriction, but I don't experience this in Chrome. Not only can I paste into a thread there, but I can copy something on that page and paste it into that Microsoft thread in Firefox.

So I suppose. strictly speaking, this is a pasting problem.

Here's an example of a thread there link text

Asked by noel_envode 3 months ago

Answered by jscher2000 - Support Volunteer 3 months ago

  • Solved

Can't edit extension settings

In other browsers when I add extensions, I can open an extension panel, or got the the browsers installed extensions section, and edit open up my extension setting pages,… (read more)

In other browsers when I add extensions, I can open an extension panel, or got the the browsers installed extensions section, and edit open up my extension setting pages, and edit them. For example uBlock Origin, but there are others. It doesn't seem possible to do such a thing with Firefox. Is that on purpose or is something wrong?

Asked by Lone Strider 2 days ago

Answered by Lone Strider 1 day ago

  • Solved

GMX Mail Error mit Mozilla Firefox for Zorin 1.0 Version 132.0 (64-bit)

I use Zorin OS 17 Pro and Mozilla Firefox for Zorin 1.0 Version 132.0 (64-bit). Currently I get an error after logging in to gmx.net “Your browser is not supported. You… (read more)

I use Zorin OS 17 Pro and Mozilla Firefox for Zorin 1.0 Version 132.0 (64-bit).

Currently I get an error after logging in to gmx.net “Your browser is not supported.

You are trying to log in to your GMX mailbox with an outdated browser. For security reasons, this is not fully possible. We therefore recommend that you use an up-to-date browser. ”

Can you please fix this error?

Asked by Marcus Grunwald 2 days ago

Answered by Marcus Grunwald 2 days ago

  • Solved

Unicode Bold Characters do not Display on Webpages (But do Display in Inspect)

I've noticed recently that some Unicode characters are not rendering properly on some websites. Specifically the Unicode characters for Mathematical Bold Capitals, though… (read more)

I've noticed recently that some Unicode characters are not rendering properly on some websites. Specifically the Unicode characters for Mathematical Bold Capitals, though there may be others. I've noticed this issue on Twitch and GitHub. Screenshots for the repository sainnhe/everforest are attached along with the Inspector. Notice the characters do not appear properly on the webpage but are rendered just fine in Inspector. I also attached the screenshot for Unicode Mathematical Bold Capital E.

I am running Firefox version 132.0 on macOS Sequoia 15.0.1. The problem remains in Troubleshoot Mode. The problem does not appear in Chrome or Safari. The problem does not appear on my iPhone or Android tablet.

In posts with similar issues I've seen the suggestion to toggle "Allow pages to choose their own fonts", the issue does not respond to changing this setting (it is on in all the screenshots).

Asked by CalvinSprouse 4 days ago

Answered by CalvinSprouse 2 days ago

  • Solved

How do I get the old "custom history" options back?

The latest version of Firefox desktop has changed the "custom history" settings lumping forms and history with browsing history and downloads history. Before these were a… (read more)

The latest version of Firefox desktop has changed the "custom history" settings lumping forms and history with browsing history and downloads history. Before these were all separate options which was much more useful. How can I get the old menu back?

I don't want to just untick the higher menu "remember search and form history" as I want firefox to remember form and search history during a session - I often have firefox open for several hours at a time. But I do want to know when I close firefox that it will purge form history, but keep browsing and download history.

Asked by mozillauser99 2 days ago

Answered by mozillauser99 2 days ago

  • Locked

Firefox-132 fails to start GUI on Linux Fedora fc20.x86_64

duplicate of /questions/1472253 thread Since Firefox version 100 the last argument for firefox-bin (last argument for its option -appDir) is `true 1 socket` whereas in p… (read more)

duplicate of /questions/1472253 thread

Since Firefox version 100 the last argument for firefox-bin (last argument for its option -appDir) is `true 1 socket` whereas in previous versions Firefox 95 and earlier this was `true tab` In Linux Fedora fc20.x86_64 the version 95 and earlier work but starting from the version 100 Firefox fails to display GUI (there appears only empty window created by Gnome and titled Firefox). All the requiremnts concerning software versions have been satisfied. Therefore I suspect that this difference in the last argument may indicate the cause of this problem. Hence my question: Is it possible, without recompilation of Firefox (now 132), to provide this last argument as `true tab` instead of `true 1 socket` for option -appDir of firefox-bin ?

At the end of output from command, ps -flu username
all the options and parameters provided by the binary firefox to firefox-bin
are displayed eg.,
for Firefox-132:
/usr/local/lib64/firefox132/firefox-bin -contentproc -parentBuildID 20241021175835
-prefsLen 24975 -prefMapSize 253763 -appDir /usr/local/lib64/firefox132/browser
{1ac1038c-19a2-4a74-8e03-83da21315c92} 15183 true 1 socket
while for firefox-95:
/usr/local/lib64/firefox95/firefox-bin -contentproc -childID 1 -isForBrowser
 -prefsLen 1 -prefMapSize 240375 -jsInitLen 278884 -parentBuildID 20211218203254
 -appDir /usr/local/lib64/firefox95/browser 7726 true tab

I have already signaled this problem in relevance to Firefox-128; without solution.

Asked by koz55pl 3 days ago

  • Solved

Disappearing Bookmarks Sidebar

Everytime I load Firefox the bookmarks sidebar is not shown. Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for … (read more)

Everytime I load Firefox the bookmarks sidebar is not shown.

Navigating thus View => Sidebar => Bookmarks I can bring it up. It will stay visible for the whole of my browser session. However, after I've closed this session and started another. the bookmark sidebar is missing again.

How can I make the bookmarks sidr be available all the time?

FF 127.0.2 OS Windows 11 Pro v 24H2 Build(26100.994).

Asked by IanM 4 months ago

Answered by IanM 1 week ago

  • Solved

Amazon search by "Featured" not changing to "Low to High price"

For three weeks, whilst using Amazon on the Firefox desktop app, I cannot change Amazon search by "Featured" to "low to high price" It just changes back to "Featured" Wor… (read more)

For three weeks, whilst using Amazon on the Firefox desktop app, I cannot change Amazon search by "Featured" to "low to high price" It just changes back to "Featured" Works OK on Safari. I'm baffled! Help! Thanks in advance

Asked by vintageb3 3 days ago

Answered by NoahSUMO 3 days ago