Firefox Support Forum

Hi !

PROBLEM: This is a recent problem. I didn't have this issue before. When I open a pdf in firefox and print it, it prints 1/4 size (top left corner).

ATTEMPTS AT TROUBLESHOOTING - I've tried adjusting the scaling options on my printer, but still get the same results. - I've confirmed "printer_paper_data" is set to "1" for both Adobe PDF as well as a my printer, "Brother_HL_2270DW" - Made sure printers were set to shrink to fit = true

My settings are configured to open pdf documents in firefox.

Can I turn off the "control media playback via hardware media keys on a keyboard or headset or virtual media control interface" function? (Firefox 81.0, Windows 10)

Using Firefox 68.12.0ESR. I know 78 is available, I just haven't had the time to test it yet. I delete cookies when I exit Firefox. I want to keep some for sites that I trust, such as this site. I've added exceptions to Allow these trusted sites as documented on a thread somewhere else, but it doesn't work. All cookies are deleted.

Is it possible to keep cookies only for a select group of sites. eg. support.mozilla.com, tomshardware.com, mydigitallife.net, speedtest.net and so on.

Thank you.

I'm on Win10 With Firefox 83.0. I cleared my history yesterday, and now when I try to watch video on CBS.com, I get this message: “This video is unavailable because we were unable to load a message from our sponsors. If you are using ad-blocking software, please disable it and reload the page. Error Code: 111”. I have no ad-blocking software that I know of. Can anyone give me a clue on what to do?

Hey guys,

after the latest firefox update I can't open attachments coming from lotus notes (LN), without saving them to computer. The reason is that regardless of the document attached (.doc, .xls, .ppt, etc.) every time I try to open such file the pop-up goes like and the bold line is preventing me to open them directly:

"You have chosen to open: xyz.pptx which is: XLSX file from: LN"

Any idea how to resolve?

Thx

I have used Firefox as my main browser for years - suddenly I have no sound from the internet. I have tried uninstalling and reinstalling but no sound. plewase for some help.

Hello.

My Bookmarks Toolbar always showed bookmarks from it's folder with "two arrows" dropdown button at the end, but since today the toolbar ends with "other bookmarks" folder. How can I remove this folder from the toolbar?

I can sign into medicare.uhc.com/aarp but once I am in the site anything I try to do I am signed out. I don't have this issue with Microsoft Edge so the problem seems to be Firefox. I have tried to change privacy settings but nothing seems to work

Hi, first of thanks for reading and possibly responding.

The issue I am having has been going on for a few days. In websites where youtube video's are embedded if I try and play the video on the said site it will load and display an error message An error occurred. Please try again later. If I visit the video on youtube, link provided in the video itself, then it plays just fine. Error is not restricted to one site but anything that embeds youtube videos.

I have also come across some strange youtube.com issues, when I am on the main website you get the thumbnails of video's but no time duration are displayed in the thumbnail, neither are the 3 dots where you can have one of the videos removed (not a big deal and maybe this was implemented a while ago I don't know tbh). When I play a video, as in visit the video page on youtube the side bar videos sometimes do and sometimes don't display time duration.

Please check attached image to see what I mean. Left is without said timecodes, right is what it almost should be.

What addons do I use: Ublock Origin is the only one worth noting but even without it the weird thing still occurs. I don't use any plug ins that correspond with youtube.

I am using the latest Firefox on Windows 10.

Things I have tried thus far to resolve it: - make sure Firefox is up to date - try with and without addblocker (Ublock) - remove Adobe flash entirely - refresh Firefox and clear all data and cookies 9tried this I think 3 times now, no change) - looked through older posts with similar issues but most links regarding html5 on youtube were 404 and sometimes the solution stated things like 'cause by some video helped addon' which I do not use or updating Flash

Am I the only one with this issue?

I would very much like to adjust the text zoom of my (updated current firefox) browser (to 170%) and the normal zoom to something around 130-150%. That would allow me to read from distance and use the whole screen. However, firefox only allows "text-only" zoom OR "whole site" zoom (in "about:preferences"). Is there an addon or an "about:config" setting where I could globally adjust text zoom and website zoom to distinct values at once (without setting "website zoom" to 100% for example, when adjusting "text-only")

I would greatly appreciate a solution! Thanks, best regards Gregor

Dashlane Password Manager has been working as an extension on Firefox on my Acer Aspire E5-571 laptop, but for an unknown reason it has disappeared from my toolbar. When searching for 'Dashlane' on the Firefox browser to install the extension on my browser, nothing relating to 'Dashlane' can be foound.

Good day to all,

Can anyone tell me why I do not have the option to continue to a particular website?

I get this message... "Warning: Potential Security Risk Ahead"

I click Advance tab and only get the "Go Back (Recommended) option, not a continue button.

A co-worker can get to the site every time. He has two options to "Go Back" or to Add an Exception and continue to the site. There seems to be two differences between our browsers: 1) He has an older version and I have the newest version. 2) Under the "About:Config" I have an extra line that I cannot change "security.certerror.hideAddException" This option is set to "True" and is locked and grayed out. I do not have the option to change it.

Any ideas?

site will not open

duplicate. https://support.mozilla.org/en-US/questions/1321643

I was advised to refresh Firefox as it's slow to start, but I'm concerned that all my downloads will be deleted. Is this true, as many of my downloads are very important to me.

Hi, since today I've been unable to connect to reCAPTCHA. At first the reCAPTCHA boxes didn't show up at all and Firefox prevented me from connecting with Google because of an error with the certificate. I was able to fix that by allowing Firefox to trust root authorities (solution #6 on this list: https://sectigostore.com/page/fix-the-warning-potential-security-risk-ahead-error-in-firefox/ )

While the reCAPTCHA boxes are showing up again, I still can't connect with it. When checking the box, it starts loading for a while and I get an error message saying that there's no contact with reCAPTCHA and that I should check my connection and try again. I included a screenshot.

I went to topics of people who had the same problem and tried everything. Disabling protection against tracking, disabling Adblock, starting Firefox in safe mode, refreshing Firefox, loading another Firefox profile, restarting Firefox, uninstalling and reinstalling Firefox, restarting my pc. I'm desperate.

I'm only having this problem in Firefox, not in any other browser.