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Firefox freezes at random times

Since the most recent update Firefox is constantly freezes at random times. It happened during visiting my bank site, reading an article on NPR site, opening an email, e… (read more)

Since the most recent update Firefox is constantly freezes at random times. It happened during visiting my bank site, reading an article on NPR site, opening an email, etc. None of the freezes happened during start up, but the showed up at various times some within 10 minutes of browsing time. some after 3 hours of browsing.

Asked by synepho 7 hours ago

Answered by andmagdo 7 hours ago

  • Solved

bookmarks

After a crash and reboot where I lost my bookmarks, I discovered a "file" of them in a folder I had created for another purpose on my desktop. I don't know how they got t… (read more)

After a crash and reboot where I lost my bookmarks, I discovered a "file" of them in a folder I had created for another purpose on my desktop. I don't know how they got there! file:///C:/Users/Alan/OneDrive/Desktop/MECHANICS/bookmarks.html Perhaps saved in OneDrive and migrated somehow during reboot? Anyway, is there a way to transfer these into my newly downloaded Firefox browser? Thanks!

Asked by ARA 20 hours ago

Answered by ARA 8 hours ago

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non pervasive change to applications/actions

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save I have changed the action for content type "mail to" to my default email app ou… (read more)

Hi read your article https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

I have changed the action for content type "mail to" to my default email app outlook. Despite this when I click on an embedded web page mail to link, the action reverts to the new office "mail" app which I do not want. When I get to the section in your article "User.js file overriding Firefox settings" as the next step in trying to fix the issue, and follow the instruction "Click the Firefox menu - and select Exit." then I am thrown out of the dialogue, it is not logical. Please advise as I don't even know if the user.js is causing the persistence?

Thanks Andrew

Asked by woodsterofarabia 4 days ago

Answered by woodsterofarabia 13 hours ago

  • Solved

Please unlock my account (valid email)

Hi, I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has lock… (read more)

Hi,

I have been using Firefox sync for many years now. I just got a new computer and when I tried to connect with my account, I received a message saying Firefox has locked my account.

Would you please fix this asap? I use your browser to work and not having my account back would force me to switch to Chromium, which I don't want to. Please note my account and my email address are both legit. Thanks

Asked by Ramen 1 month ago

Answered by Kiki 1 day ago

  • Solved

Trojen found in Firefox outbound

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com -Log Details- … (read more)

As described already, Malwarebytes has picked up a Trojen on Firefox outbound, Below is what Malwarebytes has described: Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 11/28/21 Protection Event Time: 9:40 PM Log File: 954b6ada-5037-11ec-bdb7-80fa5b790f8f.json

-Software Information- Version: 4.4.11.149 Components Version: 1.0.1513 Update Package Version: 1.0.47808 License: Premium

-System Information- OS: Windows 10 (Build 19042.1348) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: classicmoto.rs IP Address: 45.147.54.18 Port: 443 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

(end)

Asked by ralphc1 1 day ago

Answered by ralphc1 17 hours ago

  • Solved

Firefox hijacking Goolge search

I'm trying to completely turn off the address search bar function in Firefox. It' so annoying! I go to google. Start to type in the search bar on the page but all my typi… (read more)

I'm trying to completely turn off the address search bar function in Firefox. It' so annoying! I go to google. Start to type in the search bar on the page but all my typing ends up in the address bar. So frustrating! If I wanted to search from the address bar I wouldn't have gone to Google to do it. I DON'T want to search from the address bar EVER! So please don't say 'why don't you just..x,y or z'. I've managed to turn off all the address bar suggestions and whatnot with about a dozen different setting which is ridiculous. Turning off the rich results should fix everything but it doesn't. No mater what I try I cannot get text to appear in the Google search bar. So basically Firefox has stolen the functionality of the Google webpage for me. I've been using Firefox for a long time but lately I'm been questioning why a lot. Anyway, any suggestions to stop Firefox from hijacking my search would be appreciated.

Asked by bpereira 4 months ago

Answered by TNorth 4 months ago

  • Solved

Browsec Ad infection

frequently two of my installations of Firefox spontaneously open an advertisement window that says is from some place called BROWSEC. Since it is not caught by my two ant… (read more)

frequently two of my installations of Firefox spontaneously open an advertisement window that says is from some place called BROWSEC. Since it is not caught by my two antivirus applications, it must be infecting the browser in some special way. Any hints on how to clean this out will be appreciated. Sample ad screen is attached.

Asked by Rahzan 1 day ago

Answered by jscher2000 1 day ago

  • Solved

Browser redirect virus

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I … (read more)

Whenever I try opening up firefox to use, I am instead faced with a Bing home page. I have tried uninstalling and installing again but it hasn't seemed to have worked. I am presented with a "Network Protocol Error" saying it can't connect to "segoonow.com" which is malware, and seems to be redirecting me to use bing instead of firefox.

How can I fix this? It's troubling and I don't want it stealing my information and continuing to redirect me to a web browser I don't want to use.

Thank you.

Asked by yelloworiole87 1 day ago

Answered by TyDraniu 1 day ago

  • Solved

HTTPS only mode pre-configuration via cfg/js

Is there any official or unofficial article/website explaining all the about:config settings? Currently i am trying to pre-edit all my custom firefox settings with the au… (read more)

Is there any official or unofficial article/website explaining all the about:config settings? Currently i am trying to pre-edit all my custom firefox settings with the autoconfig.cfg I noticed that dns over https can be pre-edited with the cfg, so im pretty sure the setting: enable https only mode for all windows, which by default is disabled for whatever questionable reason, can be pre-activated via cfg.

How could i do that?

Asked by Firefox_Beginner 2 days ago

Answered by cor-el 1 day ago

  • Solved

Crashing Nearly Daily, Reinstall to fix umppc.pdb umppc14210.dll Crashing Thread GeckoMain

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefo… (read more)

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefox is installed, it works the rest of the day with no issue but almost daily the morning after, it will start to open then instantly crash. When I check the crash logs, it shows in most of them: Modules - Filename: umppc14210.dll Version: 6.28.14210.0 Debug Identifier: B9143DE260194C88AB48EFD6782C9EAF1 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Some are this instead: Filename: umppc14105.dll Version: 6.27.14105.0 Debug Identifier: CE458B39D37A4C65A60024BBACED6EB31 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Crash Reasons from multiple crashes: Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ffa13aacf87 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x00007ff90af7b040 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000005234242b500


The Module xul.dll listed is almost always first in the list multiple times. Crashing Thread (0), Name: GeckoMain Frame 0 Module xul.dll Signature GetDoubleWrappedJSObject(XPCCallContext&, XPCWrappedNative*) Source js/xpconnect/src/XPCWrappedNativeJSOps.cpp:222 Trust context

When using the dark theme from Firefox, Google searching seems to break completely as well as some pages will not load which may be related to this.

I have already tried uninstalling Firefox, deleting all of the folders, then reinstalling with a freshly downloaded installer (Even tried the beta one) with same results. It seems potentially MAYBE related to how long ago I closed Firefox before I shut down (Like Firefox is trying to save something to a secure location and times out, then it will work but if it hasn't timed out, then it crashes... or this is my guess)

The Signature seems to change randomly for the crash between crashes. ID: aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject ID: 34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback ID: aa6c916b-141c-491b-998c-a90bf0211123 Signature: nsLineBreaker::AppendText ID: 915ecd96-399a-4257-995a-77bb30211123 Signature: fdlibm::acos ID: 995d35ff-7beb-4230-98d6-4839b0211123 Signature: fdlibm::acos ID: e3144271-4bd4-4bcf-8222-9f6060211123 Signature: fdlibm::acos ID: 60dc1a34-a80d-4e9e-94f5-1ed530211123 Signature: nsDisplayCanvas::CreateWebRenderCommands


I really am tired of constantly reinstalling Firefox but I do not want to use Chrome or Edge unless websites require it.

Asked by ngruebmeyer 1 week ago

Answered by FredMcD 1 week ago

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PDF Access

When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf). I do that and also check your "Save this for future" option. Every time I try to open … (read more)

When I try to open any PDF file, I have to Browse to find my pdf viewer (Flexipdf). I do that and also check your "Save this for future" option. Every time I try to open a pdf after that I still have to go through all the Browse steps. I also set up Flexipdf in your Settings and it just gets ignored.

Asked by DLD 2 days ago

Last reply by Seburo 1 day ago

  • Solved

Can't sign in to any G-mail account through firefox

Neither my wife nor I can sign in to our G-mail accounts through Firefox on this computer. We have no problem signing in with either account through another computer. W… (read more)

Neither my wife nor I can sign in to our G-mail accounts through Firefox on this computer. We have no problem signing in with either account through another computer. When clicking "Sign in," we get a page related to cache and cookies.

I have gone through the steps to delete "cache & cookies" for MY gmail account with no change in behavior. (My wife did not want me to remove hers because she believes (probably correctly) that her password memory on the PC would be erased!

I suspect we'll have to remove ALL google info from this computer, but don't know how to go about it. The only "App" listed with a google name is Google Chrome.

Suggestions? Remove and reinstall Firefox? Ditto Chrome? (Running Firefox 94. something.) I'd like to see her stick with Firefox, but this is a real barrier.

Asked by rhbohl 2 days ago

Answered by FredMcD 2 days ago

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How to stop incredibly irratating "Download the latest version of Firefox"

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we th… (read more)

What setting will stop the constant notice "Download the latest version of Firefox." I don't want 20 notices per day. It's like having a child in the backseat "are we there yet?" "are we there yet?" "are we there yet?" How many times do I have to click the "Dismiss" button before this stupid software understands that I do not want updates? I've noticed that this is a common complaint. Stop the bullying by making people choose automatic updates. Many times things get messed up on my computer with updates and it is not worth the aggravation. Candace M.

Asked by mcgovern.candace 5 months ago

Last reply by Chris Ilias 2 days ago

  • Solved

Fonts have an issue with being too thin and hard to read.

My firefox browser has had issues displaying fonts when I have the "Allow pages to choose their own fonts, instead of your selections above" box checked. Its not all webp… (read more)

My firefox browser has had issues displaying fonts when I have the "Allow pages to choose their own fonts, instead of your selections above" box checked. Its not all webpages as some have more bolded fonts, but it is more than one site.

I have scoured these forums trying to locate an answer, but for some reason the fonts are still so thin and unreadable. I have even erased all existence of firefox from my computer and reinstalled, but the issue still remains.

Please help me.

Asked by sauerbrendan 3 days ago

Answered by FredMcD 3 days ago

  • Solved

firefox cannot run online games but chrome can run games just fine

Hello, i've recently made the switch from Chrome to Firefox. However, I am someone who enjoys playing games in their browser. And it occured to me, that firefox seemingly… (read more)

Hello, i've recently made the switch from Chrome to Firefox. However, I am someone who enjoys playing games in their browser. And it occured to me, that firefox seemingly lags and stutters whenever i try to play a game.

The two games i have tested are Zombs Royale and Wormax IO. These are two very minimalistic games with nothing much to them. The slowest computers can handle them...

I have a GTX 1080, with 12 gb of rams. I also tested on my laptop, which has unknown specs, but 4gb of ram.

Both devices performed worse then how they would perform in chromium based browsers. I wish to stick with firefox, as i hear security is a virtue with Mozilla, and Chrome really just wants to steal your data.

I might add, that i did follow a couple steps to make my browser more secure, I didn't disable stuff like webgl, but i disabled a bunch of other settings, here is the video i followed:

https://youtu.be/xxWXLlfqNAo

I did install a few add-ons, such as Privacy Badger, uBlock Origin, HTTPS Everywhere, and nightTab(I had this on chrome, and without it i feel home sick.)

I am unsure why these problems occur, as far as i know, my computer should be able to handle this.

I cannot find any other questions related to this, and it is really odd to me. I should also mention, Firefox is also quite slow anyways, it just feels slower than chrome, so i'm unsure if it's an optimization issue or what, but this occurs on all of my computers.

I hope someone can help me thank you.

Asked by official.skylightgaming 2 days ago

Answered by cor-el 2 days ago

  • Locked

Suddnly Font Changed in Firefox (Facebook.com) & Font Readability issue on facebook

Locking this thread.Please continue here: [/questions/1359341] Recently i seen Facebook font is not readable and I'm having issue reading it. i refreshed Firefox - not so… (read more)

Locking this thread.
Please continue here: [/questions/1359341]
Recently i seen Facebook font is not readable and I'm having issue reading it.

i refreshed Firefox - not solved i uninstall Firefox and reinstall - not solved i created new profile in Firefox - not solved i created new user in windows 10 - not solved

Troubleshoot mode on - solved

if i disable option "Allow pages to choose their own fonts, instead of your selections above" - solved. But i don't want to use this solution as other websites are getting affected. Kindly someone can help me?

Attached Proof of webpage.

Asked by ray.excel75 2 days ago

  • Solved

Firefox Homepage Tab

[Win 10] A few days ago something happened with Firefox. A message appeared saying "sorry - error". Anyway, I had to rebuild the whole thing. But, the little house symbol… (read more)

[Win 10] A few days ago something happened with Firefox. A message appeared saying "sorry - error". Anyway, I had to rebuild the whole thing. But, the little house symbol for the Homepage Tab is missing. It isn't even available where the choices for Menu Bar appear. I did not cause this problem. My older pc, also Win 10 is perfectly O.K. Any "Help" just brings me back to the older information from 2011.

Asked by norm_amron 2 months ago

Answered by cor-el 2 months ago