Firefox Support Forum

I am still looking for accessibility fixes. I have sensory processing issues, and all the animation online *hurts,* so I need ways to disable animation.

If I search for accessibility, it returns results involving access to this or that, unrelated to accessibility for disabled users.

If I search for disable animation accessibility -access it still returns results involving access to this or that... What is a point of searches if the results don't involve important search terms and contain excluded terms?

FF in the last couple days has stopped opening pages when I click a link in an email. For instance: https://mail.google.com/_/scs/mail-static/_/js/k=gmail.main.en.so9sxCEetKI.O/m=m_i,t/am=PiMewvzf-4NYZ5Bd-kDF_v33u0-KnXke_9-bAJK9Avi_2f8D-D94H30hAQ/rt=h/d=1/t=zcms/rs=AHGWq9D8SCuVUpZg9oFS9tQOL0c2MfFJFQ As much as I hate IE, I did try opening the page with the link in IE it and it worked fine. All of my plug-ins should be up to date. Please answer in simple terms, I get confused easily.

Thanks, Bernadine

Whenever I enter my Hotmail account I get the following error

A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the script in the debugger, or let the script continue.

Script: resource://gre/modules/commonj…nsion/data/jquery-2.1.0.min.js:3

I tried an add "yesscript" on which is supposed to resolve this problem by prohibiting the use of scripts in hotmail, but now I cannot login to my hotmail account at all!!!!!!

I got one of those pop ups, your FF is loading slow, so I said ok, then kicked me into updating sync... I had trouble logging in change my PW twice, and it worked once then not again. Soooo, questions are: 1) are firefox account and sync account the same? 2) do they have different pws? 3) do I log out of them separately or together?

4) how do I tell if I am in new Sync or old. [first time I tried there was no "disconnect" on my sync page]

Once I get accounts and PWs straightened out, I'll be back with more questions.

Sorry to be critical, but I think many of the faq and help pages are close to worthless. They are carrying too many assumptions about what you already know if you ask a question. One solution, ANYTHING mentioned [e.g. sync, account, logon, usename, etc] should have a <learn more> link.

thanks look forward to answer[s] tom

When I've been playing YouTube videos lately, I've noticed that a bunch of black boxes have been appearing over the player interface (The controls below the video) while the video is playing. Unfortunately, I can't provide a good screenshot, as the boxes come and go too quickly for me to get them. This issue still occurs if I restart Firefox in safe mode. I think it started happening with Firefox 37.

since your last update the other day, when i go to someones profile on facebook...none of their info fills in on the "wall".....it must be a firefox issue cause everything works fine when i use chrome......including my own!!!

can i be the only one having this problem???

An error occurred during a connection to 192.168.1.24:2400. SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message. (Error code: ssl_error_weak_server_ephemeral_dh_key)

Am getting this error .. how do i solve ?

I have just upgraded to Window 10 Home from Window 8.1 last night and found the Firefox 39 to be unable to connect to the internet. IE Edge and Chrome works fine. So, I install Firefox 40 beta; entering the url in the address bar or using the search box does not do anything at all. The page just remains the same. I tried to click on the links or use the search box in the default Mozilla Firefox start page and it does not do anything as well.

I have already tried to disable my antivirus and firewall and use the safe mode and it is the same. I'm not sure how can I resolve the issue.

I have a Canon MG6250 connected via USB. I run Windows 7 with all latest updates and currently the Firefox version is 38.0.5. For quite some time, probably about a year, starting after a new version of Firefox I think , I have trouble printing. (Sorry I can't remember with which version it started happening.) Unless I wait for the printer to ready itself completely, although the print dialogue box appears and I click Print, often (not always) nothing happens. If I try to print again I get a pop-up box saying the print function is not available. If I then close Firefox and try to restart it, it tells me that Firefox is already running; I have to end its process via Task Manager. Often I want to print from several tabs, already loaded with the pages to be printed. Even if I manage to get the first tab to print, somewhere along the line the same thing often happens: before I've printed the last tab's page I get the pop-up box again and I have to end the Firefox process to make it work again. I can usually prevent it from happening if I monitor my computer's CPU activity (via System Mechanic) and make sure all activity has stopped after printing one tab before I try to print the next; this makes printing from Firefox frustratingly slow!

I do not have any printing problems whatsoever from any other application.

Note that fairly recently, due to a system drive failure, I re-installed Windows and all my software. I hoped that a by-product of doing this might fix the Firefox printing problem, but it hasn't.

I'd be most grateful for a solution to this problem.

Project Silk was enabled on Firefox 39 for OS X, but in VMware environment this results a blank screen instead of browser content.

All gfx.vsync.* preferences are false by default, but it doesn't help. Is there are any way to force disable vsync completely?

I am using Firefox 39.0. In previous versions my tabs automatically closed upon exit. Is that option no longer available? I am unable to findanything in the help files.

I deselect Enable FIrefox Health Report but when I restart the browser it is renabled. I'm using version 39.0. Is there a registry setting or preferences file I can manually update?

I can't move tabs by grabbing with lmb, they move fine with ctrl+shift+page down/page up. And when I press "Customize", I cant rearrange icons. I tried safe mode, I uninstall completely Firefox. I can fine move whole Firefox or icons in Windows,

The startup time of day graph shows no dates and only a green dot in the middle of the screen. Also the time open this month seems to reset to zero every time Firefox is closed. The other bits of information provided in the report like the number of book marks, add-ons and plug-ins seem to be OK. This problem started some weeks ago and although I have the latest version of Firefox installed and tried setting to default settings and refreshing the browser a couple of times the problem has not been resolved. Any other solutions you can suggest I try would be appreciated. I have data sharing set on ON.

I have had intermittent problems with download failures. Today I tried a Sony A99 firmware update and it failed twice. I gave up Fire fox and used IE. Result was quick and my camera has the newest Version.

I tried a couple months ago the install a new version of IOBit software and gave up. I now believe it is Firefox that causes the "failed'

John

I recently had a very frustrating problem with Flashplayer. Whenever I tried to watch any kind of Flash video, the video would black out - and any tab I opened would be blacked out, as well. Eventually, the browser would crash completely. Found a problem about it in Mozilla support, but no solution.

Long story short, the problem was AdBlock Plus. (It may have gotten corrupted somehow???)

When I completely REMOVED it - restarted FireFox - then reinstalled AdBlock Plus, the problem was fixed.

Whenever I Install Add-Ons they wont install. They are stuck on downloading and normally It only takes 10 seconds. I also can't restore firefox to default because when I click Restore in Options it won't work. Any help :(

This started July 4th. Unable to access my bank account login page, with either the bookmarked page I have used for years or entering IP address for direct log in to site . I have refreshed. Same problem I called the bank, they had me try Explorer, and it logged in without a problem, so did Chrome. No problem with other browsers. I get a Security Connection Failed page instead of the bank log in page. I have on occasion been able to goggle the bank and log on with Firefox, but not usually. This is the page that pops up instead of the bank log in page. Secure Connection Failed The connection to www.bankofthewest.com was interrupted while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

   Please contact the website owners to inform them of this problem.

Hi guys, I'm a desktop Firefox user for many years now and am currently using version 39 on Windows 8.

I realized on some rare occasion (10% of less of the time), the "Restore previous session" button only partially restore the Tabs and Windows from my previous session.

For example, normally I have at least 4 windows of Firefox opened (each window having 10 Tabs say for example). To rephrase it, it's basically 40 Tabs spread on 4 separate Firefox windows. Now usually when I end my session and restore it the next time, 90% of the time all 4 windows (and 40 Tabs) will comes back.

But on rare occasions, one of the window will not every come back. Meaning only 3 windows comes back. The other window with all it's Tabs will be gone.

I find it quite strange. It had happened to me before on slightly older version of Firefox and windows 7.

Even though it happened not very often but it's kind of a problem because one of the window might contain really useful Tabs.

I would appreciate if anyone with any ideas or suggestions would kindly come forward and share it with me. Thank you so much !

I'm very tired of trying to close one message, only to have the hotmail account itself slam shut, thus requiring re-starting. Surely it's not supposed to act like this. A warning message doesn't help with the actual closure. I just know it is going to happen and am annoyed, again.

Note: This is not my default email account, nor do I want it to be. I want to be able to access two different accounts by opening one of two browsers. That part works but this closing thing is infuriating.