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  • Solved

Synced Tabs disappeared - is there a way to restore?

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident… (read more)

Up until recently I was using a 11 year old laptop that was slowing dying. I was finally able to acquire a new computer and get it up and running just before an accident (as if out of a comedy movie - the roommate's cat knocked a full bowl of cereal onto the old laptop) effectively destroyed the old machine. Thankfully, Firefox Sync meant that everything I had been working on appeared when I got the new machine fully functional...until I logged on to Firefox this evening to find my Synced Tabs empty with just a "Want to see your tabs from other devices here? Connect Another Device" message.

The old device is toast...I don't know if it will even turn on again, much less function enough to sign into Firefox. Synced Tabs was also working just fine for a solid week until it just up and disappeared. Is there some way to restore these? I know it's my fault for relying/expecting Sync to always be there and not backing up the links I had open immediately, and this is a mistake I won't make again...but I'd really love to not lose everything I had open.

Thank you very much in advance for any help or suggestions.

Asked by MBramnik 5 months ago

Answered by Shashank Shekhar 5 months ago

  • Solved

Saved password cleared after reset account password

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chose… (read more)

Hi, my latop was stolen and today I start configuring a new one. After install Firefox on Lubuntu Linux , I performed the flow to reset password , I got the mail, I chosen a new password, however the saved password section are empty .. I think I had thousands, I waited some minutes , also clicked several times on button "Sync Now" with no success . Is there a way to recover them? Any help will be useful , thanks

- Walter

Asked by wnasich 1 week ago

Answered by FredMcD 1 week ago

  • Solved

Firefox says a primary account is a secondary account

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. How… (read more)

I have two email accounts (let's say A and B) and I would like to have one different firefox account for every email account. The firefox account for email A is fine. However, when I try to create a firefox account with the email B:

  • Already exist a firefox account associated with email B
  • When I try to log in with email B or recover the password for email B, the following message is shown: Primary account email required for reset.

Both, email A and B should be primary accounts since I don't have any other email accounts. I also checked if email B is set as secondary email for the firefox account A, but that's not the case.

How could I make a firefox account for my email B?

Asked by antnolangos 4 weeks ago

Answered by Kiki 2 weeks ago

  • Solved

Windows Computer Doesn't Sync With Other Devices

I have a computer running Windows 10, a recent iPhone, and a virtual machine running Arch Linux, all with the latest version of their Firefox installed and on the latest … (read more)

I have a computer running Windows 10, a recent iPhone, and a virtual machine running Arch Linux, all with the latest version of their Firefox installed and on the latest version of their OS, all logged into my Firefox account for Sync.

It looks like only my iOS and Linux instances of Firefox are syncing bookmarks and open tabs with each other, but my Windows machine just isn't sending or receiving Sync data. Sending pages directly to a device works, and so does syncing Firefox Extensions. Bookmarks and currently open tabs, however, do not sync between Windows and the other two instances. Everything did sync at one point about a week ago, but no bookmarks or tabs have been received from my Windows instance since.

So far I have attempted uninstalling/reinstalling Firefox on my phone, as well as logging out on all devices and logging back in starting with the desktop, but the issue is still there. Notifications are enabled on my phone and I haven't changed Sync settings on Desktop, so everything should be syncing. Thanks for any help.

Asked by Gibson 2 weeks ago

Answered by Gibson 2 weeks ago

  • Solved

Change firefox login adresse to another

Hello, The email address used to sync my firefox, will close soon. I don't find a way to change it to a new one, and i don't want to loose all my datas by create another … (read more)

Hello, The email address used to sync my firefox, will close soon. I don't find a way to change it to a new one, and i don't want to loose all my datas by create another account.

Is it possible? and please tell me how to do it ? Thank a lot. Best regards

Asked by jean-sebastien.emaille 3 weeks ago

Answered by Scribe 3 weeks ago

  • Solved

signing in to firefox sync

I reset my computer. When I reloaded Firefox and tried to sync my bookmarks and passwords, the password I had written down to sync into my Firefox account did not work. … (read more)

I reset my computer. When I reloaded Firefox and tried to sync my bookmarks and passwords, the password I had written down to sync into my Firefox account did not work. I saw that if I reset it, my bookmarks and passwords MIGHT be lost. Then I discovered it was possible to create a Recovery Key to retrieve them, but guess what, you had to sign in to your account to get one, which, of course, I could not. I tried to find a help phone number, but you guessed it, no luck. I then took the chance and changed my password and all of my passwords and bookmarks are gone. Would it not be possible to talk to someone who could help me access the passwords and bookmarks? They must still be on a server somewhere.

Asked by bryanbetty.jensen 3 weeks ago

Answered by Wesley Branton 3 weeks ago

  • Solved

Active Login

Hi Firefox, I have some trouble with Firefox Sync. Since I use 2 laptop 1 month ago my active login always close and must to repeat login. My Firefox setting has auto cl… (read more)

Hi Firefox,

I have some trouble with Firefox Sync. Since I use 2 laptop 1 month ago my active login always close and must to repeat login. My Firefox setting has auto clear browsing history after I close the browser but I uncheck the active login button. Before that I never meet with this case, even when I use 3 more device.

Regards, Lukman H

Asked by ravensoe 1 month ago

Answered by jscher2000 1 month ago

  • Solved

Firefox sync - account locked

Hey there guys, For a week now am trying to login to my FF account within Firefox in order to sync data. Now when I enter my email and password I get greeted with a messa… (read more)

Hey there guys,

For a week now am trying to login to my FF account within Firefox in order to sync data. Now when I enter my email and password I get greeted with a message that my account it locked. "Sorry. We’ve locked your account. The confirmation email we sent to <email here> was returned and we’ve locked your account to protect your Firefox data."

Now read along the web that I need to wait 24h (already had) before I retry or that I need to submit a ticket to mozilla bug platform (that I also had but got no reply yet - for 4 days). Not sure what to do next... Trying my luck with writing a message here as maybe someone will take note of my issue. Before anyone asks, I have access to my email that the account is registered with. Also I can access my account from the desktop browser from Windows where am already logged in, but feel that if I need to maybe reinstall FF, will not be able to login again.

Any help is highly appreciated.

Gabriel

Asked by Gabriel Lup 4 weeks ago

Answered by Gabriel Lup 3 weeks ago

  • Solved

How do I delete a saved login that is not displayed in lockwise?

I accidentally entered a password in the login field. When asked by the browser about saving the password, he answered in the negative. I was surprised when the next time… (read more)

I accidentally entered a password in the login field. When asked by the browser about saving the password, he answered in the negative. I was surprised when the next time I entered the site, I saw two login options ([LOGIN]; and [PASSWORD]) in the dropdown menu. [LOGIN] matched my login. [PASSWORD] matched my password. Both logins are without a password. There is no stored data in lockwise for this site. If you save a random password for an unnecessary login ([PASSWORD]-[1111]), then it will be displayed in lockwise. Removing an account from lockwise removes the password, but does not affect the login. The only solution I found was to change the lockwise login. ([PASSWORD]-[1111] -> [1]-[111]), But after deleting this account, the login [PASSWORD] is returned to the drop-down menu.

Asked by AquiloSpiritus 1 month ago

Answered by Václav Trpišovský 1 month ago

  • Solved

Sync no longer synchronizes any elements

Hello, Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I… (read more)

Hello,

Since 3-4 days, Sync no longer synchronizes any elements, from one device to another i no longer have access to my passwords saved in Lockwise or my shared tabs. I tried to disconnect all my devices then reconnect, i "forced" synchro, i installed the Lockwise Android app on my phone but but the sync runs in a vacuum so the app doesnt seem to download my data & credentials...

What can i do more to recover my data or restore sync ?

Asked by Jinx 5 months ago

Answered by the-edmeister 5 months ago

  • Solved

Firefox sync not working at all (Mac)

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.… (read more)

Firefox sync has not been working for me for some time, and I'd like to get it operational again. I'm trying to sync between a Mac Pro (FF 81.0.2), a MacBook Pro (FF 81.0.2) and an iPhone 6 (FF Daylight 29.0). Nothing whatsover syncs.

So far, I've updated all browsers, and re-paired the iPhone with the QR code. I've also logged out of my FF accounts at the same time on all devices, and back in again. (That's what's recommended at https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips#w_i-set-up-firefox-sync-but-nothing-is-syncing, though that links to a page that is said to be out of date).

I can't see any obvious errors in the computer names, or anything else.

Any suggestion for further investigation, please?

Asked by MichaelMaggs 1 month ago

Answered by MichaelMaggs 1 month ago

  • Solved

Firefox Sync didn't get everything, how to proceed?

Hi. I am moving my Firefox settings from the old IBM to the new MintBox computer. Both run Linux Mint. Procedure so far followed: 1. Bring over key4.db and logins.json… (read more)

Hi. I am moving my Firefox settings from the old IBM to the new MintBox computer. Both run Linux Mint. Procedure so far followed:

1. Bring over key4.db and logins.json 2. Sign in to Firefox sync and import everything.

Over here I got my custom settings to save all cookies, even third party cookies, for the session. There were Exceptions, which did not come over. (Here I will Allow Always the websites I keep a cookie to log in automatically or set site preferences. I may even blockm certain third party sites from storing cookies. These deviate from the default, to allow for session.)

I did not get the custom thumbs I created over there for my New Tab start page pinned sites. I got the pinned sites OK.


This didn't work: I copied the .mozilla folder from my home and pasted it here by way of a flash driveafter backing up this profile. That didn't work when I brought Firefox up from a Thunderbird Mail link.


So now I looked to see what my Profile folder is called, stored in my home/.thunderbird/firefox/{Profile} as found under Firefox Help > Troubleshooting. I copied that folder onto a flash drive and have it available here.

How best to proceed? First I back .mozilla up, then open Firefox and go to the Troubleshooting page and open my active Profile. Then:

Copy selected files from my Profile over on the Flash drive and paste them individually here?

Delete everything here before pasting in a copy of the contents of the imported profile?

Don't delete anything here and paste contents of my imported file, overwriting?

I am tending to want to go with the first choice, adding or replacing files here with selected files from the imported copy sitting on the flash drive.

Is there a specific list and description of the various profile files I need to paste in? An up-to-date reference containing this info?

[b]Running Linux Mint 19.3 64-bit MATE on the old IBM Running Linux Mint 20 Cinnamon on the new MintBox Mini 2 (Pro)/b

Thank you.

Asked by Linux_Mint_Firefox 1 month ago

Answered by cor-el 1 month ago