Firefox Support Forum

Why when I am trying to browse a web page in bing the page will display yet when I try to view an individual picture the image turns to black and won't open back up??? just started and I've been using Bing and Firefox for years. Thanks

I started receiving a message that "Firefox is already running, but it is not responding...". Tried Task Manager to "End Processes" - Didn't work (still getting the same message on start up). Tried to uninstall and reinstall Firefox - Didn't work (Getting the same message when I attempt to reinstall. About to give up and go with another browser. Can someone please tell me how to get rid of this message and reinstall and start Firefox? I would REALLY rather use Firefox. Thank you!

Hello, I have a problem with YouTube from my PC. I was already signed in my account and suddenly today I cant's see anywhere the option "Switch accounts" and "sing out" when I click on my picture up on the right edge. Also, even though I am singed in and I can see my picture on up on the right edge, at the same time I see on the left, the icon to sign in (it is under history) and I don't see my playlists. However if I click on "Library" (above history) on the new page I see my playlists. If I click on the sign in on the left side (under history) it shows me it shows me again to sign in (even though I had signed in before and I could see my picture on the top of the right corner), I click on my icon and I read: 405. That’s an error. The request method GET is inappropriate for the URL /youtubei/v1/guide. That’s all we know.

It seems like I am signed in, but at the same time not signed in. It's very strange and it has never happened to me. Firefox is updated. On my mobile I don't have any problem. I used Google Chrome and Microsoft Edge and I don't have any problem. Everything is OK there. Only with Firefox on PC I have this problem. I cleared the Cache and Cookies and restarted it, but the problem remains. I also turned off all my add-ons and it didn't fix the problem. What to do? Please, I need your help.

Firefox 80.0.1 is continuously freezing up. No error messages. Sometimes it works again after 30 seconds, and sometimes I have to kill it with task mgr and restart. The issue is not exclusive to any one site.

The issues seemed to have started with the latest release.

The only add on I am running is LastPass for Firefox.

I have tried several things found in troubleshooting guide on here, to no avail.I have even uninstalled and clean installed firefox and run with and without lastpass installed with the same results.

As much as I hate Google Chrome, I am forced to use it as default.

Please help.

It's on an older machine but updating my hardware is not an option right now. I don't have this problem on any of my newer machines. I've been using firefox exclusiverly on multiple machines for more than 15 years and I have never had this or any issues until now.

The automatic Firefox Update is blocked by business policy: DisableAppUpdate= true ! How can I change it, in AbleAppUpdate = true or DisableAppUpdate = false, without a course of programmers. Help me, please. With best wishes Gerhard. My Email address: GerhardVieten@web.de

I need to transfer my FF profile from a Sony to Lenovo. The hardest challenge should be moving from a Win 7 to a Win 10, but I'm not really worried about that. The huge problem is that for almost a week FF stopped pushing web notifications of any sort of any of the platforms I've authorized. Important (?) note: randomly a couple days ago the notifications started working for no reason, I wasn't doing anything in specific, just working. I took screenshots to see if the debugging - runtime: about:debugging#/runtime/this-firefox#serviceworkers and saw changes here and there but nothing that could shed light as to why this happened. Example: if the notifications working were all running or stopped but saying fetching or not fetching.. there weren't coincidences that IO could find anyway. I shut down the laptop, the next day the notifications were gone again and have been gone ever since. I think yesterday or the day before I downloaded FF again and ran it, but I don't think that did anything. I didn't uninstall it, I wasn't sure if doing so could worsen the problem in such a way I wasn't gonna be able to open FF at all. I know nothing about computers, any suggestion would be appreciated. I don't dare to move nor transfer anything to the new laptop afraid to keep having the same problem or worse in there too, not to mention I'm not familiar with it so I might have an ever harder time finding a work-around that could make something that doesn't work, work. My doubt is: whatever it is that is causing this defect, if I transfer this profile to the new laptop, will it continue to happen in there as well? Is it possible it's something wrong within the profile itself and if so what can I do to transfer all this data to the new laptop? I really need his profile. Is there anything I can do to know where this problem is coming from? Am I causing the problem unwillingly, but most importantly, will this keep happening in the Lenovo? Is there any way to troubleshoot this specific issue to make sure wtv it is, won't be transferred within the profile to the new laptop so it won't fail in there as well? Please let me know if you need more information, any tips would be appreciated

Hello,

I have been running Firefox for a good long while, but as of little over a month ago it started crashing randomly on my Windows machine (MacOS seems perfectly stable). The crashes occur anywhere between few seconds after starting and hour+ after starting. They don't appear to be linked to any specific activity, and also occur while I'm not actively using the browser, or even using the computer.

I've gone through every "guide" I can find, disabling/removing add-ons, extensions, resetting configuration, deleting stuff incl whole profile folder, disabling hardware acceleration, using Default theme etc. Currently using it with add-ons disabled, and everything reset, but logged in as me and sync'ing Bookmarks, Tabs and Logins.

Only thing that seems to work is to run it in Safe Mode, but mimicking Safe Mode by disabling everything doesn't result in the same stability.

Windows is the latest build, drivers are the latest versions, Firefox is the latest version, currently 80.0.1 64-bit.

Hope someone might have a suggestion as to what to do,

Cheers, NC.

Nice [expletive] job MZ lost all my damn book marks, lost all my damn passwords and lost any and all thought of you being a god damn good browser. [profanity] you're update sucks and I want nothing to do with you (2009-2020)

Please do not use obscene, lewd, lascivious, filthy, or excessively violent language. See Mozilla Support rules and guidelines

I had reset my computer. I had also forgot my password of firefox account, so i had reset my password. After that all my data is lost. How do i retrieve my data back.

Hi there,

Firefox suddenly crashed on my laptop earlier today, I sent an error report and tried to reopen Firefox but it crashed again straight away. When I try to open the Start menu it does not respond, same with when I try to open Microsoft Edge. If I try to open Settings the box will open but then immediately crash. I can open Documents, File Explorer, Word and Acrobat, they seem to be unaffected. I have tried turning off and on and restarting with no success. I can open Firefox in safe mode but if I then try to open a new page it crashes. I've run a Norton check and no viruses were detected.

I followed the instructions for finding submitted Crash Reports and the Crash ID is bp-a4997142-2eba-4cbd-ba43-b64f80200907.

I was just using the laptop for work using sites I commonly use. I did download a new version of iTunes and iCloud this morning, not sure if this would have affected it.

I'd be grateful if anyone can help me or provide any advice.

Thanks

Where is the Forum? This is a FAQ-Site, not a forum? Why do you make it extra hard to file a bug? Or to go on an actual forum/board? What community is supposed "to help"?

I have a new computer. When I try to make certain customizations in Firefox, I get the message: Your browser is being managed by your organization. There is no organization. It's just me. I'm not a business. According to my computer settings, I am Administrator. What can I do regarding Firefox?