Showing questions tagged: Show all questions
  • Archived

We cannot get on Netflix, You Tube or Apple TV

All of a sudden, we cannot get on Netflix, You Tube or Apple TV. It always says, Hmm. We’re having trouble finding that site. We can’t connect to the server at www.netfli… (read more)

All of a sudden, we cannot get on Netflix, You Tube or Apple TV. It always says, Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.netflix.com.

If that address is correct, here are three other things you can try:

   Try again later.
   Check your network connection.
   If you are connected but behind a firewall, check that Firefox has permission to access the Web.

Asked by carolorgain 8 months ago

Last reply by jeyson1099 8 months ago

  • Archived

Canvas Issues

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and t… (read more)

I need to access Canvas as part of my school coursework. As of yesterday, Canvas refuses to load in Firefox. I've restarted my Mac, made sure Firefox is up to date, and tried running Canvas in Chrome, where it worked just fine. My internet connection is also stable. All other websites seem to be working in Firefox, but for some reason Canvas doesn't load after any amount of time and the interface appears as the attached image. Any help? Firefox is my preferred browser and I actually cannot do any online coursework without Canvas, so any suggestions or advice are very welcome.

Asked by krismalbo86 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Cold sweat: recovery codes didn't work!

Hi there, I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for … (read more)

Hi there,

I just started a seldom-used FF profile to have it synced (you lose FF sync connection if you don't log in within 2 months, I think…). I set up my account for decent security: 2FA, wrote down the recovery key and recovery codes.

As I changed the password recently (didn't re-generate said recovery strings), I expected the disconnected state, all right. So I proceed on entering my new password, and out of curiosity, decide to make as if I didn't have the 2nd factor on hand

The Firefox Sync dialog page now asks me for a "Recovery code" that's 10 digits long. To my great surprise, none of those I saved when first setting up the account worked! I know I didn't use any of them.

More, the terminology had me confused: when is a recovery key used vs. code? Both files contain "Recovery codes" in their name, besides, a "digit" is: "1 any of the numerals from 0 to 9, especially when forming part of a number." Nowhere in Firefox Sync a string of 10 "digits" generated: the "recovery key" is 32 character long, in 8 sets of 4 characters, and the "recovery codes", as I understood it, 10 "character" long (and there are 8 of them), number and letters, so not digits.

Why none of my codes worked? Would have it been necessary to generate a new set after changing password?

Asked by gestos 8 months ago

Last reply by cor-el 8 months ago

  • Archived

restore / renew Authenticator

I once had Firefox connected to one of my three authentication apps on my iPhone (I forget which one, probably Google's). When I upgraded my iPhone, my authenticator apps… (read more)

I once had Firefox connected to one of my three authentication apps on my iPhone (I forget which one, probably Google's).

When I upgraded my iPhone, my authenticator apps lost their links and can't do their jobs. The lost connections include Firefox, and I see no way to reconnect. I've been over and over the help files.

I'm now using the permanent 10-character codes to restore Firefox Sync in my Firefox browsers on my four Macs. This is inconvenient and unsustainable.

Suggestions, please.

Asked by tarheel360vr 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Unable to login into Credit Union

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication… (read more)

Just upgraded FF to V99.xxx I am no longer able to login into my credit union account which has worked flawlessly in previous versions of FF. The 2 step authentication when entered, just sends me back to login again. A very repetative process whereby the 2 step authentication is not being recognized, thus back to login over and over again!

The process works correctly using Safari

MacOS 10.14.6, FF 99.0.1

Thanks

Asked by cldennis2014 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Bing!!!

When I use Firefox on my Mac, no matter what I have tried it keeps defaulting to the dreaded Bing Search Engine. I understand it has to do with Microsoft, but I don't use… (read more)

When I use Firefox on my Mac, no matter what I have tried it keeps defaulting to the dreaded Bing Search Engine. I understand it has to do with Microsoft, but I don't use any of their products because I don't like them. In settings/search I can restore the default search engines & delete Bing, but it always reverts back to insisting on using Bing again. I have followed several threads about this issue without permanent resolution. Help??

Asked by kathycasey 7 months ago

Last reply by margy809c 5 months ago

  • Archived

Spell check only works half the time.

Something changed a couple months ago where Firefox's spell check began only catching about half of my typos. Over the last 15 years I have become used to my browser prov… (read more)

Something changed a couple months ago where Firefox's spell check began only catching about half of my typos. Over the last 15 years I have become used to my browser providing spell checking services, looking for the little red lines to point out my mistakes, so now that this feature has stopped working reliably I am constantly submitting items with embarrassing typos, having to go back and edit almost every single post I make after the fact. Is there any way to get this working properly again? Thanks.

Asked by VincentBrick 7 months ago

Last reply by cor-el 7 months ago

  • Archived

How to increase the font size in the right click context menu? (2)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png) I found a similar 2018 query here at: https://suppo… (read more)

Greetings... I would like to increase the font size in right click menu box in FF 89.0 (64-bit) (see attached png)

I found a similar 2018 query here at: https://support.mozilla.org/en-US/questions/1241117#answer-1174375

and based on that exchange I added the following to userChrome.css file

/* FONT SIZE IN RIGHT CLICK MENU BOXES 5/1/22 */

  1. mainPopupSet menuitem,
  2. mainPopupSet menu { font-size: 16pt !important; }

/* */

I closed and reopened FF. This change has no effect on the menu font no matter what font-size value I enter. Have I done something wrong?

Asked by rarebooks 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Problems logging into and payment processing same site

I am using build 100.0 Mac OSX Mojave 10.14.6. When I go to www.papajohns.com and try to login it goes nowhere. I tried looking up the problem, which was to go to Setting… (read more)

I am using build 100.0 Mac OSX Mojave 10.14.6. When I go to www.papajohns.com and try to login it goes nowhere. I tried looking up the problem, which was to go to Settings and allow cookies for that site and now I'm able to login. The additional problem I'm having is in the purchase page, I have put in all my information including credit card information. When I click place order, instead of completing the transaction, it takes me back to the same page I entered my payment information and never completes the transaction. I have tried it on my iPhone through Safari and I was able to login and complete the transaction. I would prefer to do this on my desktop computer running Firefox rather than my iPhone. Any help would be greatly appreciated.

Thanks, John

Asked by mcclungjohn 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

Automatic log outs.

Once every few days (and now every day) the browser logs out of me from every site/forum where I was logged in and this starts to be really annoying, what can I do? … (read more)

Once every few days (and now every day) the browser logs out of me from every site/forum where I was logged in and this starts to be really annoying, what can I do?

Asked by nickrelated 7 months ago

Last reply by FredMcD 7 months ago

  • Archived

I emptied my Firefox cache because my computer was sluggish and lost my administrative abilities on a not-for-profit facebook page for which I am a listed administrator. How do I get it back?

I need to regain my administrative capability on a not-for-profit Facebook page on which I am a listed administrator. After emptying the browser cache I cannot go into t… (read more)

I need to regain my administrative capability on a not-for-profit Facebook page on which I am a listed administrator. After emptying the browser cache I cannot go into the Humane Society of McDonough County facebook page and make changes or additions. Please help.

Asked by bjskripps 6 months ago

Last reply by Dropa 6 months ago

  • Archived

How to Customize Keyboard Shortcuts on Mac

Hello Team, Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts. By default … (read more)

Hello Team,

Firefox does not play well with how you customize keyboard shortcuts on Mac i.e. Go to System Preferences > Keyboard > Keyboard Shortcuts.

By default - Move Cursor to Address Bar - Cmd+L Bookmark this Page - Cmd+D

I would like to switch these two shortcuts but there does not seem to be any way. Please help me out.

Thanks, Naman

Asked by Naman Bansal 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

  • Archived

ReCAPTCHA doesn't load on some Firefox (v100.0.2) pages (& sometimes a 'Pay Now' button or similar)

Dear Firefoxers, Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is p… (read more)

Dear Firefoxers,

Over the last year or so, I've had to switch to Chrome to load some pages properly. reCAPTCHA is proving to be a particular problem - which I'm told is powered by Google? I could be blocking Google content too much within my Firefox browser?

My wife is a long-term Chrome fan and says, "I don't know why you bother with Firefox, Chrome is much better", but I rebuke and say, "No! It's been great over the years, I've been using it since 2003".

Do I need to change my settings somewhere? At times certain pages don't load - it'll say 'Click Verify; or something similar and the 'Verify' button doesn't appear - I load the same page in Chrome, and boom, it's all there.

Am I doing something wrong with Firefox? I have version 100.0.2 (64-bit). Or is it time to give in to the mighty Google and go to Chrome after loyally using Firefox/Mozilla since 2003? (A daft thing to ask on a Firefox forum, I know!).

Many thanks if you can help or advise.

Asked by electronic78 6 months ago

Last reply by TyDraniu 6 months ago