Showing questions tagged: Show all questions
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Firefox randomly becomes unresponsive

Sometimes when browsing, Firefox will completely freeze, and stop responding to anything I do until I completely close it down and reopen. So far, I've observed it: - fre… (read more)

Sometimes when browsing, Firefox will completely freeze, and stop responding to anything I do until I completely close it down and reopen. So far, I've observed it: - frequently while browsing tumblr (I don't have infinite scrolling turned on) - every time I try to open a film/show on Netflix from the homepage (but going there from my browsing history works) - sometimes when loading the YouTube comments section - occasionally when having multiple Firefox windows open - once or twice it's happened when simply closing a tab

So far, the only solution I've found is to start Firefox in safe mode, which is obviously not a long-term fix.

Asked by KathTheDragon 1 year ago

Answered by FredMcD 1 year ago

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facebook news feed issue

Hi, Since last update FF (63.0.3 x64) cannot display facebook news feed. Start to load the page and then "close" all the posts (see attached). Same with disabled addons a… (read more)

Hi, Since last update FF (63.0.3 x64) cannot display facebook news feed. Start to load the page and then "close" all the posts (see attached). Same with disabled addons and/or private mode browsing.

Asked by waces 1 year ago

Answered by FredMcD 1 year ago

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Firefox cannot access some websites while other browsers can

It is not possible to access Facebook, Gmail and some few others through Firefox, the websites keeps loading while all other sites works fine in Firefox. I can access Fac… (read more)

It is not possible to access Facebook, Gmail and some few others through Firefox, the websites keeps loading while all other sites works fine in Firefox. I can access Facebook, Gmail and the other sites through the other browsers without any problems. I have already tried to clear Cookies and Cache, but it did not help. The problem started after the 63.0.0 update for Firefox

Asked by Samuelpa 1 year ago

Answered by Ruba 1 year ago

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How can Lock all current firefox configuration for one user

our website needs certain settings to be as it is set and hence want that no user can make changes to config or Firefox settings even unintentionally. How can I lock all… (read more)

our website needs certain settings to be as it is set and hence want that no user can make changes to config or Firefox settings even unintentionally. How can I lock all the settings as they are right now. I check we can lock the config but they are way too much, can we lock everything as it is

Asked by ankit_raisaheb 1 year ago

Last reply by cor-el 1 year ago

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Scrollbar (unpredictably) stops working on PC

I'm seeing a really weird issue - https://rs2018.raffworks.com/ - on Firefox PC only, after opening a couple of the items up, the scrollbar completely stops working. Some… (read more)

I'm seeing a really weird issue - https://rs2018.raffworks.com/ - on Firefox PC only, after opening a couple of the items up, the scrollbar completely stops working. Sometimes one item, sometimes three or four. But then bang! the scrollbar just locks up completely and it's impossible to scroll the page.

Has anyone experienced anything like this? Firefox on macOS is fine.

Asked by raffjones 1 year ago

Answered by raffjones 1 year ago

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I can't specify a website under Camera-Permissions in Settings

I want to use my web cam on a certain website. I click on the little information button in the browser window and get sent to Permissions. I click the drop down for cam… (read more)

I want to use my web cam on a certain website. I click on the little information button in the browser window and get sent to Permissions. I click the drop down for camera and get to the "Settings - Camera Permissions" page, where I cannot specify the website to grant permission for the cam to work on the site. I tried to upload a screen shot of that page, but it was unable to upload.

Asked by hooverjo 1 year ago

Answered by McCoy 1 year ago

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Gah. Your tab just crashed. We can help.

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important sit… (read more)

I get this crash message every day on the same website. Some days I get it more than once. Today I have received it three times in the last hour. This is an important site. It is the website of the largest circulation newspaper in my state. I check it every single day for statewide news. Why cannot Mozilla fix this problem that has been ongoing for many months? Please stop telling me that you can help, and actually fix it.

Asked by loyall 1 year ago

Last reply by cor-el 1 year ago

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Video from one site starts playing, then stops with error "Secure Connection Failed, ... authenticity of the received data could not be verified" after a few mi

I am trying to play videos from an internal web site that uses Sharepoint. Firefox (63.0.3 (64-bit) under Windows 10) starts playing each video, but after a couple of mi… (read more)

I am trying to play videos from an internal web site that uses Sharepoint. Firefox (63.0.3 (64-bit) under Windows 10) starts playing each video, but after a couple of minutes stops with the message

       Secure Connection Failed
        An error occurred during a connection to [site name redacted by me] 
        The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

I find it puzzling that Firefox has enough confidence in the connection to start playing the videos, but then seems to change its mind and blocks them. The videos play all the way through with IE-11 and Chrome.

Asked by David Harding 1 year ago

Last reply by cor-el 1 year ago

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firefox crashes using google drive-I try to access my google drive docs and no luck-crashesd EVERY TIME

This has happened and I have reinstalled firefox 3 times. Still no luck: AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid… (read more)

This has happened and I have reinstalled firefox 3 times. Still no luck:

AdapterDeviceID: 0x1622 AdapterVendorID: 0x8086 Add-ons: jid1-o2qEVrZ4t5FJWu%40jetpack:0.1.9,jid1-HAV2inXAnQPIeA%40jetpack:2.0.2,uBlock0%40raymondhill.net:1.17.2,%40flash_debugger:6.0.5,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.3.5,YoutubeDownloader%40PeterOlayev.com:4.0.92,nimbusscreencaptureff%40everhelper.me:12.4.1,artur.dubovoy%40gmail.com:16.2.8,%7B3CF3766A-04BC-45F4-88FF-037C0DA371C6%7D:3.4.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:3.2.1,%7B35d6291e-1d4b-f9b4-c52f-77e6410d1326%7D:4.26.13.0,%7B6acd0f4d-ab79-4b79-9b28-8bde65ae355c%7D:1.2,fxmonitor%40mozilla.org:2.8,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:33.0.0,webcompat%40mozilla.org:2.0.1,webcompat-reporter%40mozilla.org:1.0.0 BuildID: 20181030165643 Comments: I STILL CANNOT ACCESS GOOGE DRIVE!!!!!!!

ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1542407644 DOMIPCEnabled: 1 Email: chia6000@yahoo.com FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1541193066 Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 172992 StartupCrash: 0 StartupTime: 1542407492 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20181030165643","version":"63.0.1","vendor":"Mozilla","displayVersion":"63.0.1","platformVersion":"63.0.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":71,"stepping":1,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":3100,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"15.6.0","locale":"en"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1622","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2048,"screenHeight":1152,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac16,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","browser.search.widget.inNavBar":true,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"defaultSearchEngine":"google-2018","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!/google-2018.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b-1"},"searchCohort":"nov17-2"},"profile":{"creationDate":16400,"resetDate":17453},"addons":{"activeAddons":{"jid1-HAV2inXAnQPIeA@jetpack":{"version":"2.0.2","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"A very lightweight add-on that allows you to watch YouTube™ videos using Flash® Player.","name":"YouTube™ Flash® Player","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"nimbusscreencaptureff@everhelper.me":{"version":"12.4.1","scope":1,"type":"extension","updateDay":17478,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Screen Capture FULL Web page or any part. Edit screenshots. Upload to Nimbus, Slack, Google Drive","name":"Nimbus Screen Capture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"@flash_debugger":{"version":"6.0.5","scope":1,"type":"extension","updateDay":17510,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Flash Debugging Evolved","name":"Flash Debugger","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"YoutubeDownloader@PeterOlayev.com":{"version":"4.0.92","scope":1,"type":"extension","updateDay":17634,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download YouTube Videos in MP4, FLV, WEBM, 3GP and more (High Defintion and iPod compatible High-Qua","name":"1-Click YouTube Video Downloader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"jid1-o2qEVrZ4t5FJWu@jetpack":{"version":"0.1.9","scope":1,"type":"extension","updateDay":17679,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Play YouTube Videos in Flash or HTML5 Player","name":"Flash-HTML5 for YouTube™","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.3.5","scope":1,"type":"extension","updateDay":17744,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{bee6eb20-01e0-ebd1-da83-080329fb9a3a}":{"version":"3.2.1","scope":1,"type":"extension","updateDay":17771,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download flash games and videos with a single click.","name":"Flash and Video Download","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"{6acd0f4d-ab79-4b79-9b28-8bde65ae355c}":{"version":"1.2","scope":1,"type":"extension","updateDay":17773,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Restore Classic YouTube!","name":"YouTube Classic","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17773,"signedState":2},"{3CF3766A-04BC-45F4-88FF-037C0DA371C6}":{"version":"3.4.0","scope":1,"type":"extension","updateDay":17777,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Collect and bookmark the best of web for yourself or with friends.","name":"Padlet Mini","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"uBlock0@raymondhill.net":{"version":"1.17.2","scope":1,"type":"extension","updateDay":17825,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Finally, an efficient blocker. Easy on CPU and memory.","name":"uBlock Origin","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17478,"signedState":2},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"screenshots@mozilla.org":{"version":"33.0.0","scope":1,"type":"extension","updateDay":17834,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17441},"webcompat@mozilla.org":{"version":"2.0.1","scope":1,"type":"extension","

Asked by chia6000 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

I cannot print from Firefox.

Just today, I cannot print from Firefox. I can print from Word, IE, Chrome, PDF, etc. Just get a random cannot print error when printing from Firefox. I tried all of this… (read more)

Just today, I cannot print from Firefox. I can print from Word, IE, Chrome, PDF, etc. Just get a random cannot print error when printing from Firefox. I tried all of this: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#firefox:win10:fx63 Did not work..... Any other tips? Win 10 FF 63.0.3

Asked by ravendragonwing 1 year ago

Last reply by Ruba 1 year ago

  • Archived

White Bar top of screen "Not Responding"

Just upgraded to 63.0.3 on PC running Windows 10 64 Bit Build 1803. Everytime I load FF or change to a different webpage a white bar appears at the top of the page for ab… (read more)

Just upgraded to 63.0.3 on PC running Windows 10 64 Bit Build 1803. Everytime I load FF or change to a different webpage a white bar appears at the top of the page for about 3 seconds that says "Not Responding" Did the usual Virus/Malware scan with negative results.

Asked by firemandude 1 year ago

Last reply by cor-el 1 year ago

  • Archived

"A JacaScript error occurred in the main process" How to resolve?

for months we have had a JavaScript popup error message that no one has been able to tell us how to correct the problem with Mozilla Firefox and this JavaScript error mes… (read more)

for months we have had a JavaScript popup error message that no one has been able to tell us how to correct the problem with Mozilla Firefox and this JavaScript error message. The popup appears at every startup of our desktop computer. We prefer to use Firefox as our browser, but also had JavaScript before we selected Firefox as our default browser. We do not wish to use any other browser but if some techie can't help us solve this JavaScript error we may be forced to use another browser. --- Error A JacaScript error occurred in the main process

Uncaught exception: Error: Error parsing your configuration file: C:\Users\owner\AppData\Roaming\HughesNet Usage Meter\ Status-Meter conf]: Unexpected token

Help with this nagging longtime error problem would be greatly appreciated.

Al Barrs albarrs@wfeca.net

Asked by albarrs 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Firefox 64-bit does not free memory in Windows 7

Firefox (63.0.3 64-bit on Windows 7) has been sluggish, so I checked its memory usage: firefox.exe 123772 Console 1 356,932 K firefo… (read more)

Firefox (63.0.3 64-bit on Windows 7) has been sluggish, so I checked its memory usage:

firefox.exe 123772 Console 1 356,932 K firefox.exe 112860 Console 1 90,084 K firefox.exe 77480 Console 1 172,728 K firefox.exe 123444 Console 1 237,464 K taskmgr.exe 37892 Console 1 10,688 K firefox.exe 26724 Console 1 385,768 K firefox.exe 65040 Console 1 45,860 K

Clicking "Minimize memory usage" in about:memory does not have much effect:

firefox.exe 123772 Console 1 312,968 K firefox.exe 112860 Console 1 89,972 K firefox.exe 77480 Console 1 170,840 K firefox.exe 123444 Console 1 198,584 K firefox.exe 26724 Console 1 295,812 K firefox.exe 65040 Console 1 45,872 K

Neither does clearing the cache and restarting.

Asked by rlauriston 1 year ago

Last reply by Pj 1 year ago

  • Archived

Avast anti-virus message on JS:redirect on ebay signin

Hello, I'm new here been using Firefox for a number of years. I have a computer with Windows 7 using Firefox Quantum 63.0.3 (64-bit). I use free home version of Avast. … (read more)

Hello,

I'm new here been using Firefox for a number of years. I have a computer with Windows 7 using Firefox Quantum 63.0.3 (64-bit). I use free home version of Avast.

This happens only at ebay.com when I click on the 'login' it sometimes comes up with the message 'Threat secured We safely aborted connection to www.ebay.com because it was infected.

However I am still connected and at the sign-in page where i can indeed signin and use ebay normally.

I've tried everything including a complete restore of my computer. I tried another new computer and it gives same message on firefox with Avast. All other browsers including Google Chrome and Avast Secure Browser have no issues.

Do you think this is a false positive with Firefox?

I'm new here and enjoy Firefox . Ebay support said to stop using Firefox! I want to continue using Firefox so please someone with knowledge or experience with this please respond. I did a lot of research on this and it appears people who use Avast or AVG seem to have had the same problems with ebay over the years with this JS: redirect in one variation or another.

Thanks!


edit: removed space on last paragraph as it resulted in horizontal scrolling.

Asked by mozilla_mike 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Certain file types refuse to download

In the last week, certain files have refused to start downloading. At first I thought it was just one computer, but it seems my work PC is also affected. It seems to main… (read more)

In the last week, certain files have refused to start downloading. At first I thought it was just one computer, but it seems my work PC is also affected.

It seems to mainly affect video files, or more complicated files. Trying to download a .webm, .mp4, .gif, .zip, .rar, or .exe does not work. Downloading .jpg, .png, or .txt all work fine.

I am able to get all the files in my downloads list to download by completely quitting out of Firefox, and then opening it again. Firefox sees all the files in my download queue and saves them, no problem.

Could this be some side-effect of a recent Windows/Firefox update (maybe User Account Control getting stricter?) Any ideas to help me get to the bottom of this would be greatly appreciated.


(Before you ask, yes, I have gone through the "I can't download files" steps in the FAQ, all my settings are exactly the same as they were a week ago, when I could download fine)

Asked by alecb 1 year ago

Last reply by FredMcD 1 year ago

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how does sync actually work?

I read a lot about firefox sync, but not how it actually works. I have two computers to sync. Both are connected to the same Firefox-account. What happens if one is set o… (read more)

I read a lot about firefox sync, but not how it actually works.

I have two computers to sync. Both are connected to the same Firefox-account. What happens if one is set off and the other is running. On, of course on the running one, lets say, I add a bookmark. After a while I shut it down. What will happen with this bookmark since firefox-sync server is no backup? Will it kept there until synchronization has completed? Thus the other pc has been booted? What if both computers are running and on both different bookmarks are added?

Thanks

Kos

Asked by Kostenzer 1 year ago

Answered by cor-el 1 year ago

  • Solved
  • Archived

since 64 bit update web spages show limited info

After my Firefox 32 bit updated to 64 bit yesterday it would not load at all. This morning I did manage to get basic pages to load by starting Firefox with the alt key pr… (read more)

After my Firefox 32 bit updated to 64 bit yesterday it would not load at all. This morning I did manage to get basic pages to load by starting Firefox with the alt key pressed down. However the background is white and buttons and pictures are almost all absent. I have tried some of the advice but don't know what do.

Asked by ITisapain 1 year ago

Answered by jscher2000 1 year ago

  • Archived

Remove Google permanently. Keeps coming back as default.

I switch my default search to Duck duck go, remove all others and when I restart Firefox; Google is back and set as my default search engine. If I wanted anything to do w… (read more)

I switch my default search to Duck duck go, remove all others and when I restart Firefox; Google is back and set as my default search engine. If I wanted anything to do with Google I'd use Chrome.

Asked by kulajon 1 year ago

Last reply by jscher2000 1 year ago

  • Archived

saved usernames and passwords are missing

Just noticed everything is gone.....nothing shows. I'm using ver 63.0.3. Not sure if it is the result of a Firefox update. I last checked the passwords approx 7 days… (read more)

Just noticed everything is gone.....nothing shows. I'm using ver 63.0.3. Not sure if it is the result of a Firefox update. I last checked the passwords approx 7 days ago. I have an old firefox data file dated 2-18 on my desktop.

can I pull them out of old file?

Asked by nexialist 1 year ago

Last reply by WestEnd 1 year ago