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Cannot Log Into Online Banking Site

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I c… (read more)

I am having trouble logging into my bank's website from Firefox. It's worked fine for several years and I have no clue what triggered it all of a sudden. Furthermore, I can log in just fine from various other browsers.

I have Google around on the issue for awhile now, and have troubleshooted several different things based on what I've Googled, such as clearing all site cookies, data, cache, etc. Also I had a pop-up blocker add-on but I removed it and that didn't do anything. Lastly, I tried completely uninstalling Firefox and re-installing it without ANY add-ons, but it still doesn't work.

Details on what happens: I go to the log in page, and I put in my user and password and click to log in, and it does nothing. It just basically refreshes the page, so the page comes back up with blank user and password fields.

Any help/ideas on the matter would be much appreciated. Thanks.

Asked by dpsadler11 3 hours ago

Last reply by FredMcD 18 seconds ago

Add-on's suddenly disappeared, are installed, unusable

How fix this. Have googled the problem and tried all proffered solutions. No change. Others seem to have had similar problem, mentioning certificates, but got no help fro… (read more)

How fix this. Have googled the problem and tried all proffered solutions. No change. Others seem to have had similar problem, mentioning certificates, but got no help from Mozilla, that I saw. I have put the little jigsaw icon o the search bar, to no avail. Am deadended.

Asked by bill.bane1 3 hours ago

Last reply by FredMcD 1 minute ago

Constantly Crashing Firefox Tabs

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectl… (read more)

My firefox tabs has been crashing, and it has been getting far far worse. Practically none of the tab will open longer than 5 milliseconds. Other browsers works perfectly fine. I tried starting it on safe mode, no good. Tried clean reinstalling firefox, no good.

Can anyone help me why firefox is specifically crashing? About a month ago it worked perfectly fine.


bp-6fcdddcf-9364-454b-b261-eb1ef0201129 bp-6313cc4d-414d-4a6d-a155-f48a20201129 bp-4f4a056c-b467-4b1b-8349-715710201129 bp-58e36541-9f24-4cc4-8173-77b5c0201129 bp-35662b35-b468-483c-bbdb-60c050201129 bp-7bfda4a0-329e-4e00-ae27-30bba0201129 bp-cbf8c777-09bd-435f-aaf8-ccdb10201129

Asked by skypasser 2 hours ago

Last reply by FredMcD 2 minutes ago

"The Media Could Not Be Played

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or … (read more)

For the last week or so, I've been having an issue with media not playing properly on websites. Specifically, when I read webpages which have embedded Twitter images or videos, I see the message "The Media Could Not Be Played" where a screenshot of the media used to appear. There is a blue "Reload" button, and when I click it, I can briefly see the screenshot for a split second before "The Media Could Not Be Played" re-appears.

With YouTube videos, they fail to play and I get the message "An error occurred. Please try again later". This happens with both embedded videos on webpages, and directly on the YouTube website itself.

All of this media works properly when I open the same pages in another browser like Chrome. I would prefer not to switch browsers. Is there a way to fix this error?

Asked by box37 44 minutes ago

Last reply by FredMcD 11 minutes ago

corrupted/broken bookmarks

I need help. I have a number of old bookmark files saved and I am not able to get the saved files to load. I try to load these and they come up as text. no active or clic… (read more)

I need help. I have a number of old bookmark files saved and I am not able to get the saved files to load. I try to load these and they come up as text. no active or clickable links. I really need to get this issue fixed as I am trying to locate certain things and don't recall where I originally located them online. Can someone maybe call me and see if they can help me. I will explain in further detail then. Thank you so much.

Asked by ted.lease 5 hours ago

Last reply by FredMcD 14 minutes ago

Does restoro part of firefox download?

Not sure why this page deleted my question while trying to share data but I'll start again. I'm getting Malwarebyte alerts from something in firefox.exe, it's called rest… (read more)

Not sure why this page deleted my question while trying to share data but I'll start again.

I'm getting Malwarebyte alerts from something in firefox.exe, it's called restoro. It's not a program that's in my control panel so I can't delete it. It was quarantined but seconds later it was trying again. I included an image of the last scan done Nov. 28. I've deleted firefox before but it came back when I installed again. Is it something that firefox is supposed to have or is it some trojan that's latched onto firefox?

Asked by colemyst 6 hours ago

Last reply by FredMcD 17 minutes ago

speeding up Firefox

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like … (read more)

I clicked on a popup link from Firefox to speed up my browser. Came back to my computer and everything's gone, all my fast links that I had at the top of my screen, like Facebook, Gmail, everything I've saved for quick links over the past 2 years. I want my computer back, just the way I had it. This is a nightmare. I'd much rather my browser run slow (it really wasn't running slow). I tried a system restore, but it didn't restore things the way I had them. Please, what do I do to reverse this nightmare, and please don't ever offer to speed up my browser again.

Asked by ginchinchili 4 hours ago

Last reply by FredMcD 19 minutes ago

Usually cannot access Yahoo unless delete yahoo cookies

Yahoo.com is my home page. Most times (but not always) I cannot access it unless I go into privacy and security and delete the yahoo cookies. (Just sits at new page wit… (read more)

Yahoo.com is my home page. Most times (but not always) I cannot access it unless I go into privacy and security and delete the yahoo cookies. (Just sits at new page with 3 dots moving.) I mean won't open yahoo when firefox starts, if I use the home button, or type yahoo.com in address bar. Am on Windows 10 using Firefox 83.0 64-bit. I don't want to delete all my cookies on exit, so am at a loss.

Asked by cohnveno 8 hours ago

Last reply by FredMcD 24 minutes ago

ALL my Firefox synced data is lost

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail. I had a Windows 10 update issue so I decided to format my PC. My sync… (read more)

I am IT techie, and I need FF help on this. I searched the entire sync issue forum, but of no avail.

I had a Windows 10 update issue so I decided to format my PC. My sync was enabled and all data was synced normally. I went ahead and formatted it, and installed a new copy of Win 10, and all softwares, including FF. Now after syncing for over an hour, I cannot find anything. No history, no bookmarks, no logins, nothing.

This is definitely something to do with your update. I cannot figure anything else out. How can I get my old data back? This is absolutely ridiculous and frustrating.

I have 2 other laptops with FF synced, but they aren't booting up either because of hardware failures. I cannot risk turning them back on, and loosing my FF data from those laptops.

Please advise, how to access my cloud data on FF, or should I switch over to Google chrome because of your incompetency?

Asked by mal1k 5 months ago

Last reply by TMG 3 hours ago

Refresh deleted everything

Hi! I just did a Firefox refresh to fix the slow browser issue and instead of saving all of my bookmarks and passwords, everything was deleted. I've tried to restore but … (read more)

Hi! I just did a Firefox refresh to fix the slow browser issue and instead of saving all of my bookmarks and passwords, everything was deleted. I've tried to restore but that is failing as well. How do I get everything back?

Asked by cstaten 8 hours ago

Last reply by FredMcD 3 hours ago

When I « Google » many of the results are not correctly displayed.

Hi, When I « Google » many of the results are not correctly displayed. See joined capture. The first two lines of many (not all) of the Google results are in overlapping… (read more)

Hi, When I « Google » many of the results are not correctly displayed. See joined capture.

The first two lines of many (not all) of the Google results are in overlapping.

This happens for every search with google.

Thank you.

PC Windows 7. Firefox 83.0 (x64 fr).

Asked by jacques.naeye 5 hours ago

Last reply by FredMcD 4 hours ago

cache always full

hey my cache always says its full even if i just emptied it if i go to settings and look its not even a full to 10% restarting the browser and the PC does nothing and i g… (read more)

hey my cache always says its full even if i just emptied it if i go to settings and look its not even a full to 10% restarting the browser and the PC does nothing and i get annoyed by the warning message by now

Asked by kevmomo07 1 day ago

Last reply by FredMcD 4 hours ago

Cannot Turn off bookmark alphasort

Since a recent Firefox update, Firefox has alpha-sorted my bookmarks automatically and I cannot turn this new feature off - this is annoying! I want to custom organise th… (read more)

Since a recent Firefox update, Firefox has alpha-sorted my bookmarks automatically and I cannot turn this new feature off - this is annoying!

I want to custom organise the order of my bookmarks - NOT by alpha-sorting.

The 'sort by name' menu option does not have a counter option - ie 'DO NOT sort bookmarks'

So how do I turn off book mark sorting ???

Asked by bloodline1 1 day ago

Last reply by FredMcD 4 hours ago

Password manager: identifier of an account not belonging to me?

Hello, In my Firefox password manager (Lockwyse), I have the credentials of a valid twitter.com account of someone I don't know. It looks like a nice security hole. Am I … (read more)

Hello, In my Firefox password manager (Lockwyse), I have the credentials of a valid twitter.com account of someone I don't know. It looks like a nice security hole. Am I seriously worried about the security of my own password? How and who should I inform Mozilla about this serious problem? Thank you in advance for your assistance ? Cordially.

Asked by vincent.loupien 1 day ago

Last reply by FredMcD 4 hours ago

Unable to log into any webistes requring passwords etc.

I am suddenly unable to log in to any websites requiring passwords etc. When I try and enter user names/email addresses/passwords or pin numbers in the required boxes typ… (read more)

I am suddenly unable to log in to any websites requiring passwords etc. When I try and enter user names/email addresses/passwords or pin numbers in the required boxes typing produces no response in the boxes. This happens over multiple websites.

I have tried the Firefox help advice re cookies, profile files etc. and also uninstalled and reinstalled Firefox. Have also run full Norton security scans and power eraser with no issues detected. None of these have helped and the issue continues.

Would be grateful to know if anyone else has had similar issues and/or for any other suggestions to fix this.

Asked by ian.paterson69 9 hours ago

Last reply by FredMcD 4 hours ago

Firefox not loading some content

I've recently noticed an issue with Firefox not loading some content for me. On one page it failed to load embedded videos, and when I contacted the site to alert them to… (read more)

I've recently noticed an issue with Firefox not loading some content for me. On one page it failed to load embedded videos, and when I contacted the site to alert them to the problem they troubleshooted and the issue seemed to be with my browser. A second time, when trying to use Instagram scheduler Planoly, I discovered that none of the images of my feed would display in the program, and again when I contacted support they could find no issue at their end.

I have followed advice and: - cleared my cache and cookies - disabled extensions one by one - scanned my machine for malware.

Any advice would be much appreciated.

Asked by Linconclusive 6 hours ago

Last reply by cor-el 5 hours ago

animated gifs

There was a method described elsewhere to disable animated gifs by changing the image.animation_mode setting. This setting appears to disable playing the animation, but t… (read more)

There was a method described elsewhere to disable animated gifs by changing the image.animation_mode setting.

This setting appears to disable playing the animation, but the gif data is still loaded.

Is there some way to disable loading the gif at all?

Asked by gary.curtin 1 week ago

Last reply by cor-el 5 hours ago