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Updated to Firefox 33.1 on my MAC 10.10. My dashlane icon was grayed out (was a green dot) next to menu icon. How can I reactivate Dashlane?

Updated to Firefox 33.1 on my MAC 10.10. My Dashlane icon was grayed out (was a green dot) next to menu icon. How can I reactivate Dashlane? Have tried so far to reset Fi… (read more)

Updated to Firefox 33.1 on my MAC 10.10. My Dashlane icon was grayed out (was a green dot) next to menu icon. How can I reactivate Dashlane? Have tried so far to reset Firefox, uninstall and reinstall Dashlane extension none of these has worked. Need help.

Asked by johnchoy 6 years ago

Answered by johnchoy 6 years ago

  • Archived

Firefox 31.1 leaves latest version of Dashlane greyed out. Updating is not the solution.

FF31.1 is not working with Dashlane 3.1.2 which is the latest version. The menu bar icon should have a green dot to indicate a working connection between the two. The res… (read more)

FF31.1 is not working with Dashlane 3.1.2 which is the latest version. The menu bar icon should have a green dot to indicate a working connection between the two. The result is that sign on data does not auto-populate on any website. My same version of Dashlane is working with Chrome. I prefer Firefox. But I can't function well on the internet without the fundamental security of Dashlane. The current advice to update Dashlane does not work, and will force me to switch to Chrome until this problem has a real solution. Thank You.

Asked by Bo MianKang 6 years ago

Last reply by guigs 6 years ago

  • Archived

Just upgraded to latest firefox now Dashlane add on will not work

Yes I checked and it is "enabled" on add on and you can see symbol on toolbar but no green light on it. Yes I checked dashlane help. And it only started with new fire… (read more)

Yes I checked and it is "enabled" on add on and you can see symbol on toolbar but no green light on it. Yes I checked dashlane help. And it only started with new firefox so if necessary happy to go back to old firefox

Asked by jordanmodell 6 years ago

Last reply by guigs 6 years ago

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Dashlane works in Internet Explorer but just stopped working in Firefox after working perfectly for 11 months

I have had no problem for 11 months and now it just stopped. I assumed it was a dashlane problem, but I have done everything they have said regarding extensions, reinstal… (read more)

I have had no problem for 11 months and now it just stopped. I assumed it was a dashlane problem, but I have done everything they have said regarding extensions, reinstalling and even uninstalling firefox. Nothing seems to work. I am not a techie so any simple help would be appreciated. I do not want to go back to using internet explorer for everything.

Asked by frankb03 5 years ago

Last reply by guigs 5 years ago