i can't download the companion app for video download helper

I have installed Video Download Helper. When I try and download a video, I no longer am given the choice of using the browser to download, I am compelled to use the compa… (read more)

I have installed Video Download Helper. When I try and download a video, I no longer am given the choice of using the browser to download, I am compelled to use the companion app. When I try and download the companion app it fails repeatedly, and when finally complete it always totals 0 KBs

Asked by 5putN1k 6 days ago

Synced Addons *and settings* for Normal and Developer Edition separately

I have the same problem as [https://support.mozilla.org/en-US/use.../own404410|@Sky] at "[Addons for Normal and Developer Edition separately]". I would like to present th… (read more)

I have the same problem as [https://support.mozilla.org/en-US/use.../own404410|@Sky] at "[Addons for Normal and Developer Edition separately]". I would like to present the problem from my side and propose a not difficult but useful solution.


"Synced Addons *and settings* for Normal and Developer Edition separately" is a feature I need and require from Mozilla. I don't want to have developer-only extensions and settings from Developer Edition in the normal browser. I also don't want to create a separate account because I won't be able to view Developer Edition browser content on my phone.

The best would still be share search history and bookmarks with both browsers and the phone.

"Synchronization channel selection function and synchronization content" could be a solution. On a normal browser I create a "normal" synchronization channel and there I choose all the elements to be synchronized. On Developer Edition I create a new "developer" channel and choose sync: history, tabs, bookmarks, addons and settings. Additionally, I choose the existing "normal" channel for synchronization of history and bookmarks. And I sync my phone with the normal channel.

Please consider such a feature in Firefox browsers ;)))

Asked by Artuu 6 days ago

Firefox sites stuck in "dark mode"

Most websites seem to default to a sort of weird, difficult-to-read dark mode that looks awful. Dark mode is not enabled in firefox. This started yesterday (21 November 2… (read more)

Most websites seem to default to a sort of weird, difficult-to-read dark mode that looks awful. Dark mode is not enabled in firefox. This started yesterday (21 November 2021). I'm using 94.0 on Windows 10.

I tried uploading images but that did not work for some reason.

Asked by adampaulsilver 6 days ago

Can't Reset Firefox Password

For some reason I cannot reset my Firefox password specifically i get the error {"code":400,"errno":120,"error":"Bad Request","message":"Incorrect email case","info":"ht… (read more)

For some reason I cannot reset my Firefox password


specifically i get the error {"code":400,"errno":120,"error":"Bad Request","message":"Incorrect email case","info":"https://github.com/mozilla/fxa/blob/main/packages/fxa-auth-server/docs/api.md#response-format","email":"[an old email address]"}

Asked by _aaron_jenkins 6 days ago

can't open emails in browser

I get emails from Bath and Body works at my email address apk.sysmatrix@gmail.com. apk@sysmatrrix.net is no longer a valid address for me but is listed on my account fo… (read more)

I get emails from Bath and Body works at my email address apk.sysmatrix@gmail.com. apk@sysmatrrix.net is no longer a valid address for me but is listed on my account for firefox. I used my husbands account to get to be able to message you. 1. I need to change my email address with Firefox. 2. I need to be able to open some emails in my browser, firefox is my default. How can I get this done. I don't want to change my default to google in order to get this email? Can you help me Ann Estep

Asked by rootsnose 6 days ago

94.0.1-20211103134640_Win64: Cannot clear downloads/history/etc

Not running Private mode. No profile file warnings on load of Browser. Attempting to clear downloads or other related items (history, etc) results in no action and no err… (read more)

Not running Private mode. No profile file warnings on load of Browser.

Attempting to clear downloads or other related items (history, etc) results in no action and no error. Button click registered, but no action taken. Tried various ways (buttons, right click menus, etc), always the same result.

Sync of history/etc enabled.

Attaching profile directory (while FF running).

Asked by Rehtael 6 days ago

Last reply by Rehtael 6 days ago

Email verifications just doesn't work

I had a motherboard go and had to replace it.. ..logging into firefox I get the email verification notice, the most basic crap you have to deal with, normally, except whe… (read more)

I had a motherboard go and had to replace it.. ..logging into firefox I get the email verification notice, the most basic crap you have to deal with, normally, except when it comes to Mozilla!!!

I started before noon, so far I've gotten five numbers and everyone was expired when I got it!!! One of those five came in while I was writing this. It's so frustrating to have to deal with this type of incompetence, the most basic, everybody uses it and why companies like Mozilla have it and ignore it, obviously they aren't maintaining it.. ..and this company markets and sells security components like the VPN...and they can't even handle the most basic login verification!!! WTF!!!

Received 12:46 pm cst, 802746 Received 04:54 pm cst, 128623 Received 06:31 pm cst, 718323 Received 06:32 pm cst, 469632 Received 06:46 pm cst, 341900

[email]@juno.com

Asked by Nunayo Biznits 6 days ago

Amazon Prime Video won't play in HD 1080p

Windows 10 Pro 64-bit and Firefox latest updates. For some time (including previous versions) I've noticed that some Amazon Prime videos won't play in HD 1080p despite m… (read more)

Windows 10 Pro 64-bit and Firefox latest updates. For some time (including previous versions) I've noticed that some Amazon Prime videos won't play in HD 1080p despite my system supporting HDCP (confirmed by NVIDIA driver). I do not have 4k/UHD HDCP 2 support. I looked at previous complaints here, and tried deleting site data and cookies, and then all cookies for everything, and then refreshed Firefox, but none of this fixed it. I'm able to watch HD 1080p in Edge browser. For reference, I'm playing Fisherman's Friends movie. I've found that Amazon's own content will play in 1080p in Firefox.

Asked by FastRedMonkey 6 days ago

Last reply by FastRedMonkey 6 days ago

passwords recovery

Hello, I recently reinstalled my windows and unfortunately lost all passwords in my firefox account. And I still dont have my windows old folder. How do I retrieve them? … (read more)

Hello, I recently reinstalled my windows and unfortunately lost all passwords in my firefox account. And I still dont have my windows old folder. How do I retrieve them?

Asked by wanjirumellen 6 days ago

Primary account email required for reset + This email was already verified by another user

Hey Mozilla team, I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get e… (read more)

Hey Mozilla team,

I can't reset password for an account, as I get error: "Primary account email required for reset". Also, I can't add that email as secondary, as I get error: "This email was already verified by another user".

Issue 1: I have 2 email addresses that I use, Yahoo and Gmail, and I started migrating all accounts from Yahoo to Gmail. I forgot if I had any Mozilla account, so I tried to reset the password on both accounts: - on Yahoo I was able to do so - on Gmail I cannot, receiving this error: "Primary account email required for reset". Problem is I don't remember what other email address I might have used as primary. Furthermore, if I had lost access to my primary email, shouldn't I been able to reset the password using the secondary email? This should be the whole logic behind backup email address.

Issue 2: As I want to stop using the Yahoo email address, in the account where I managed to login with Yahoo email, I tried adding the Gmail email as secondary email, in order to make it the primary one. But when I try to do that, I receive this error: "This email was already verified by another user". So I was thinking on logging in that account where I used my Gmail as secondary email, but I can't do that unfortunately, as described at Issue 1.

So, do you have any thoughts? My main objective is to have an Mozilla account using my Gmail email address as my primary one. I don't have any data to sync/recover, so I am ok with a solution based on deleting both accounts, and creating one using my Gmail email address.

Thank you very much! Victor

Asked by yoyofellow 6 days ago

Can I change default display size in built-in PDF Viewer?

I pretty much always want to view PDFs in "75%" or "100%" or "Actual Size" but the default "Automatic Zoom" setting always displays them in such a way which is not prefer… (read more)

I pretty much always want to view PDFs in "75%" or "100%" or "Actual Size" but the default "Automatic Zoom" setting always displays them in such a way which is not preferred by me and I have to change it manually every time I view a PDF. Can I change this setting somewhere?

Asked by MrBadAttitude 5 days ago

FireFox autofilling in address bar

Whenever I type "f" into the address bar in FireFox the following auto populates and suggests: place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR… (read more)

Whenever I type "f" into the address bar in FireFox the following auto populates and suggests:

place:folder=BOOKMARKS_MENU&folder=UNFILED_BOOKMARKS&folder=TOOLBAR&queryType=1&sort=12&maxResults=10&excludeQueries=1/

There are no folders named "BOOKMARKS_MENU" "UNFILED_BOOKMARKS" or "TOOLBAR" that can be found on the computer. Bookmarks Toolbar and Bookmarks Menu exist under Application Menu>Bookmarks>Manage Bookmarks. No "Unfiled" exists in Manage Bookmarks, an "Other Bookmarks" does exist.

If I uncheck the option for FireFox to auto fill suggestions from bookmarks it stops. But, obviously, that is not a good solution.

No other letter generates this suggestion.

Typing "s" auto fills and suggests:

place:sort=8&maxResults=10/

Typing "t" auto fills and suggests:

place:type=6&sort=14&maxResults=10/

No other single letter auto fills and suggests a "place:" formatted suggestion. All others just suggest bookmarks or nothing.

Asked by AComputerUser 6 days ago

Last reply by AComputerUser 5 days ago

Someone else's name is showing up as a saved login user name on Twitter.com - Firefox only

I use Firefox (94.0.2) on a Macbook Pro (using MacOS 11.6.1) and went to log in to Twitter this evening and had a strange result. I only occasionally view Twitter using m… (read more)

I use Firefox (94.0.2) on a Macbook Pro (using MacOS 11.6.1) and went to log in to Twitter this evening and had a strange result. I only occasionally view Twitter using my laptop and I use my email address and a password to log in. When I clicked in the field that reads "Phone, user name or email" I expected to see the Firefox autofill to show my email address, but instead it shows the name "Farha Hussain" (see screenshot image).

I checked my Firefox preferences for Saved Logins and I have my email address and password for Twitter saved there, but no mention of Farha Hussain (my name is Keith). I tried other websites to see if I could recreate the issue and couldn't. I visited the Twitter login form using Chrome and Safari and neither suggested Farha Hussain as a user name, so I think that this is something specific to Firefox on the Twitter website.

To make this an even more unusual situation, the only "Farha Hussain" that I know is a doctor in my city who I have been meaning to contact to see if she is accepting patients, but haven't yet done so. Her name is in my Mac Calendar and that's the only place I can think of on my computer (not in contacts or anywhere else). How this would be connected to a Twitter login is beyond my understanding.

Let me know if you would like additional information or screenshots.

Asked by keith83 6 days ago

Last reply by keith83 5 days ago

Crashing Nearly Daily, Reinstall to fix umppc.pdb umppc14210.dll Crashing Thread GeckoMain

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefo… (read more)

Hello! I am in a work environment and I am trying to determine if there is something in our security systems that is preventing Firefox from running properly. Once Firefox is installed, it works the rest of the day with no issue but almost daily the morning after, it will start to open then instantly crash. When I check the crash logs, it shows in most of them: Modules - Filename: umppc14210.dll Version: 6.28.14210.0 Debug Identifier: B9143DE260194C88AB48EFD6782C9EAF1 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Some are this instead: Filename: umppc14105.dll Version: 6.27.14105.0 Debug Identifier: CE458B39D37A4C65A60024BBACED6EB31 Debug File Name: umppc.pdb Signed By: Microsoft Windows Hardware Compatibility Publisher

Crash Reasons from multiple crashes: Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ffa13aacf87 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0000000000000000 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x00007ff90af7b040 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ILLEGAL_INSTRUCTION Crash Address 0x00007ff8d4fbea86 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x000005234242b500


The Module xul.dll listed is almost always first in the list multiple times. Crashing Thread (0), Name: GeckoMain Frame 0 Module xul.dll Signature GetDoubleWrappedJSObject(XPCCallContext&, XPCWrappedNative*) Source js/xpconnect/src/XPCWrappedNativeJSOps.cpp:222 Trust context

When using the dark theme from Firefox, Google searching seems to break completely as well as some pages will not load which may be related to this.

I have already tried uninstalling Firefox, deleting all of the folders, then reinstalling with a freshly downloaded installer (Even tried the beta one) with same results. It seems potentially MAYBE related to how long ago I closed Firefox before I shut down (Like Firefox is trying to save something to a secure location and times out, then it will work but if it hasn't timed out, then it crashes... or this is my guess)

The Signature seems to change randomly for the crash between crashes. ID: aea4dc0b-5fb6-42e7-994a-d2a960211123 Signature: GetDoubleWrappedJSObject ID: 34686de9-c473-4df3-bb6d-cb8160211123 Signature: mozilla::dom::XMLHttpRequestMainThread::OnRedirectVerifyCallback ID: aa6c916b-141c-491b-998c-a90bf0211123 Signature: nsLineBreaker::AppendText ID: 915ecd96-399a-4257-995a-77bb30211123 Signature: fdlibm::acos ID: 995d35ff-7beb-4230-98d6-4839b0211123 Signature: fdlibm::acos ID: e3144271-4bd4-4bcf-8222-9f6060211123 Signature: fdlibm::acos ID: 60dc1a34-a80d-4e9e-94f5-1ed530211123 Signature: nsDisplayCanvas::CreateWebRenderCommands


I really am tired of constantly reinstalling Firefox but I do not want to use Chrome or Edge unless websites require it.

Asked by ngruebmeyer 5 days ago

Last reply by ngruebmeyer 5 days ago

Check-box

I work a lot on Marriott.com and I'm pretty frustrate with the site not remembering "search preference" from one click to the other. Is there an add-on that will keep a c… (read more)

I work a lot on Marriott.com and I'm pretty frustrate with the site not remembering "search preference" from one click to the other.

Is there an add-on that will keep a check-box "checked"?

I would like the site to either remember that I only want to see available hotel as per attached image.

Asked by N. Aumond 5 days ago

Last reply by N. Aumond 5 days ago