Firefox Support Forum

Здравствуйте, при каждом запуске браузера происходит падение, как в обычном так и в безопасном режиме,входит раза с 20го а то и больше. при попытке что либо скачать или загрузить сразу же происходит падение. делал очистку и чистую установку удалял все аддоны проверял версии но ничего не помогает.ниже все последние отчеты по падениям bp-5258a840-e170-42ae-a91a-c86ef0230129 29.01.2023, 12:00 bp-9f26789e-7f92-4d89-8146-dd3cd0230123 23.01.2023, 15:18 bp-81b845d2-4422-4bd2-b462-8dbac0230123 23.01.2023, 15:18 bp-0a7f5964-634a-4789-9fb1-2ef520230123 23.01.2023, 15:14 bp-fa242af3-ebfd-4eca-bef7-ab7c50230123 23.01.2023, 15:11 bp-c711a64b-b942-4553-bb83-3d56e0230123 23.01.2023, 15:10 bp-7188edd5-7f6b-4f9f-a8d1-b48c60230123 23.01.2023, 15:08 bp-18a3eb0b-cdb3-4d6c-8363-0b3bc0230122 22.01.2023, 15:28 bp-e11e216a-e119-477f-a856-992350221207 07.12.2022, 13:52 bp-d74be234-27c4-46e1-9410-bac540221201 01.12.2022, 21:37 bp-94c9c72f-d557-4e85-bfba-f4ebe0221129 29.11.2022, 12:30 bp-2a8cf968-a783-4152-a1bd-7cc700221129 29.11.2022, 12:30 bp-a2660331-09a7-4692-907e-cd46b0221031 31.10.2022, 14:01 bp-717a4c22-e957-4046-8bdb-b11320221026 26.10.2022, 12:39 bp-c3f50104-9de4-4e9c-954b-38cbc0221026 26.10.2022, 12:35 bp-83773546-15a6-40a8-af96-ad25d0221024 25.10.2022, 0:23 bp-15aa9834-d969-40db-bcc6-e10340220906 06.09.2022, 10:33 bp-24567997-cde6-4616-a1cc-154470230129 29.01.2023, 18:19 bp-3e56a7e2-b9f0-49bb-bb23-b4c580230129 29.01.2023, 18:19 bp-77aa70d4-a97f-4d9f-ba27-e45910230129 29.01.2023, 18:19 bp-750e9d94-865f-4a29-9533-74d1f0230129 29.01.2023, 18:19 bp-b68c0ceb-159a-478c-a41d-e34390230129 29.01.2023, 18:19 bp-03222548-874f-417a-9551-e2c090230129 29.01.2023, 18:19 bp-42fe9c88-0b31-453d-8af4-2e00c0230129 29.01.2023, 18:19 bp-0bb24d82-e08e-49c2-be8d-043390230129 29.01.2023, 18:19 bp-4fefa779-6f52-4799-ba12-6252f0230129 29.01.2023, 18:19 bp-e7e35422-5ae1-43bf-9307-f0e720230129 29.01.2023, 18:19

Hello,

I purchased a new laptop and installed new OS. I logged in with my account in firefox for my saved bookmarks and password but not a single one is showing.

Also, i took backup of all my previous C: drive files to my HDD. Is there a way i can restore the data from Firfox folder?

Some sites offer separate links for viewing and downloading. (I'm specifically interested in PDF files, but I think this question is more general.) I'm not sure how this distinction is communicated to Firefox—I'm guessing in the MIME type? But regardless of the mechanism, Firefox does not seem to offer any obvious settings that distinguish between the two cases. Are there ways to distinguish in less obvious places, such as about:config?

As a specific example: currently on a certain site when I click "View" the PDF is displayed in Firefox, and when I click "Download" the PDF is both placed in my Downloads folder and displayed in Firefox. I would prefer that the "Download" link only cause the download, and not cause the display. How can I change this without breaking the "View" links?

If I click on any link to Facebook, Facebook then takes over that tab so I cannot return to where ever I was before i clicked on the Facebook link. For example, I have a tab for DuckDuckGo. If I do a search and a link to Facebook appears, and I click on it, I go to the whatever the link is pointed to - but the BACK Button will NOT take me back to DuckDuckGo. The history for that Tab only shows the Facebook page. How can I correct this?

Hello,

I have more than 30 extensions, but I cannot add an extension shortcut into my toolbar and no extension appears in the “Customize Firefox” view. I tried “Restore defaults” without any effects...

There is a way to fix this issue or run Firefox in verbose mode to more information why my extensions don't appear here? (Other than restart from a new fresh profile if it's possible…). I confirm that all the extensions are functional and activated. Thanks,

Emeric

Hi! I am hiding the toolbar when browsing web pages to maximize the screen spaces. However, when playing full-screen videos (all HTML5 videos), the lowest part of the video are missing. It seems like that part are squeezed out of the screen. If I uncheck the "hide toolbar" function, it fixed. See the lowest part of the attached image.

I'm using the ff dev edition, 110.0b6, but the bug also happens on my ff 109.0 OS: MacOS 13.2

I had a major PC crash that forced me into fresh installing windows to even be able to use my system. I thought i knew my password for firefox, but i could not for the life of me remember, it has been like 5 years. It said i would lose "some" bits of my history changing my pasword, bookmarks etc. But in reality it is literally everything. Not one bookmark, piece of history, or add on was remembered.

Is there anything you guys can do? I've lost extremely important bookmarks.

I have Windows 11, ver 22H2, on laptop. I use Nord VPN and Webroot antivirus which I have been using several years. This event just started occurring a week ago, and I can't find any Google references to it. As soon as I open Firefox a pop-up appears that says: "Quit your browser app. For Threat Protection to start working with your browser, you need to quit it first. Quit Firefox and click Continue." Then there are two clickable choices, Continue and Cancel. I always click Cancel because I don't know what this Threat Protection is. Then the pop-up keeps reappearing. About every five minutes it pops up and two or three times in a row after I click Cancel. It does this as long as Firefox is open. I have tried disabling Nord VPN and it made no difference. I have run complete scans with Webroot and it found nothing. I have tried uninstalling Webroot antivirus & rebooting and it made no difference, the pop-up still appears. I have tried downloading Malwarebytes and running a complete scan while Webroot was uninstalled, and it found nothing. I am out of ideas. I fear it is malware, but Nord VPN did not stop it, and both Webroot antivirus and Malwarebytes scans find nothing. I would appreciate any help.

Hello! I have been using Bitwarden extension on MAC since I set it up more than a year ago. Bitwarden is installed on Raspberry Pi server and uses self-signed certificate. The other day I logged off and currently I am not able to login with the same username and master password. I tried many ways to get to my vault but get message saying my username or password is not correct. In the same time I can get access to my Bitwarden data over web interface with the same credentials. Regards, Alex

Hello,

Yes, indeed, another occurrence of this everlasting request.

I don't want to see the word 'userchrome.css' or 'addon' at all in any of the answers that might be provided.

The question is: when will it be finally possible to have an option in the settings so the user can choose to have the tabs bar BELOW the bookmarks bar. After so many years and so many requests from so many people, how is it possible we have never been heard ?

How to officially raise a complaint / request to the teams taking this kind of decisions ?

Thank you.

I am often switching office and change my system default printer always first when I am in a new place. I learned from the community here that the right thing to do for having Firefox/Thunderbird follow this choice is set print_printer to 'default'. The problem is that this does only work for a while. As soon as I use the selection dropdown in the printing dialog (e.g. to exceptionally select the PDF printer) it will overwrite 'default' by that printer. The consequence is that from that time on I have to manually select the printer or got to the config editor again to set 'default'. Is there any simple solution I overlooked?

If not can you tell me how I can make a feature request? A simple solution would be to include something like 'System Default' in the dropdown list in the printing dialog. Although for my taste, it would be better to have the selection in the printer dialog only temporary and return to the previous printer selection for the next printing.

Every time I want to go to twitch.tv and type "tw" in the address bar, Twitter is the first suggestion. I don't want to go to Twitter. I've followed all the instructions in this post: https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions#firefox:mac:fx109 and still the problem persists.

When I use shift delete, it does remove the suggestion, but then as soon as I add an i (making "twi"), Twitter is back at the top again. I've deleted every instance of Twitter in my history/cookies/cache and it keeps doing this.

Why can't Firefox prioritize a website I visit daily and have several bookmarks of (Twitch) over promoting a website I do not want to visit? Please fix this.

Hardware: iMac 5K, 27-inch, 2017 macOS: Ventura 13.2 Firefox: 109.0.dmg File Type: Disk Image

For an unknown reason my Firefox browser locked up in the middle of a session. A full system re-start failed to fix the problem – all other software Apple Safari, Adobe Lightroom & Photoshop and Microsoft Office etc. continue to work as normal. Both Bitdefender and Malwarebytes full system scans have failed to identify any security issues.

To remove any possibility there was a macOS issue I successfully recovered the operating system from the mac in Recovery mode.

As the Firefox app would still not respond to the normal app opening process I removed the failed app from the mac “Applications” folder using the AppCleaner app and downloaded a new Firefox app file from the Mozilla Firefox site. I then dragged the downloaded file to the mac “Applications” folder and while holding the control key Ejected “Firefox” from the menu - the “Firefox” named disk icon on the mac screen and showing in the Finder “Locations” disappeared. Following this I successfully dragged Firefox from the “Applications” folder to the dock.

When the Firefox icon in the dock or in the Applications folder are selected the error message appears: The application “Firefox.app” can’t be opened. Repeated deletion of the Firefox app from the mac, restarting the mac, re-downloading the Mozilla Firefox app etc. etc. has resulted in the same failure. In the interim I am using Safari for the web but want to resume using Firefox asap due to Safari’s limitations.

Am I missing something in the Firefox installation procedure or there is an unrecognised security bug in the system? This is the first time I have had any issue arise with a Firefox installation process on either Windows or Apple systems.

Grateful for any advice.

When I open facebook (starting 20 Jan 2023) fb will only open the first two posts then stop loading. I cannot access any other tab within, market place, reels, stories, etc. Other sites do this as well Amazon, e-bay. I have run anti-virus, and system checks but found no issues. Solutions?...

Hi, I've been trying to open WhatsApp Web on Firefox and it's just not working. Seems like a Firefox issue as the website works well on other browsers. Let me know if y'all have any fix to this. Will be waiting for your responses!

Link: https://web.whatsapp.com/

As i am using your broswer since 2018 but this time when i try to open my site https://inshotapps.com/ or any other link it sometimes open sometimes it update your certificate sometime its showing not secure i clear cache and security on firefox browser but still the error is the same can you help me? How can I solve this problem I thank you for this kind help. If you help me to resolve then Okay otherwise i will go for another

Hi,

 So Firefox automatically downloaded an update a few days ago and it did not warn me it would do this. It didn't say anything about fixing anything. Suddenly all my data is gone; all bookmarks, history, accounts, ect. 

I restarted my pc ,and everything came back that day (2 dys ago) However, I JUST closed the browser and reopened it, and everything is gone again! I don't know what is going on, but it's been very frustrating. 

Steps I have already tried per this forum-

I have restarted my PC, I have shut down and started up my PC. 

I have checked for multiple accounts and profiles (looks like there's now 3 brand new ones all created today with no history) I tried to log into a firefox account in case I had one, I didn't, so now I have a new account. I have checked my desktop and searched every file for anything remotely related to a file called "old firefox data". There isn't one. I have opened the folder where profiles are kept on my PC and found one that has files on it that date back to 2019, before the update, although I am not sure what to do with them, on the surface it doesn't look like there is anything with old data on it.

So if anyone has any ideas or knows where I can go with those profile files on my PC next I would appreciate it since the forums all seem to just ask people if they are there and to come back for additional help if they found anything.

Thanks in advance!

After a long time, I've decided to reinstall Firefox on my PC. Upon installing it, I got the error "Your firefox profile cannot be loaded. it may be missing or inaccessible." I cannot start Firefox.

After looking online, I found this article on the support page: https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

I tried opening the profile manager, but can't get to it since Firefox won't start. It also is not accessible through using "firefox.exe -P" in the run dialog box.

So then I followed the directions and found my existing profiles.ini which pointed to my profile file. Wondering if it got corrupted, I changed the file extension to profiles.iniold and moved the whole mozilla folder to my desktop. Firefox continued to give me the same error message.

Finally I uninstalled firefox, deleted the mozilla folder under %appdata%, deleted the Mozilla folder under %programdata%, and deleted any mention of Mozilla in regedit. I finally reinstalled a fresh copy of firefox... and I got the same profile cannot be loaded error.

Is there somewhere that I'm not seeing that needs to be deleted to finally get a fresh install? I don't care about the original profile and am happy to start from scratch, but have no idea what I can still do in order to get to that point. Any suggestions on what I can do to completely remove any remnants of the original install from years ago?