Firefox Community Forum

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.

Is there another way to reopen my recently closed tabs which happened yesterday. When I hit the HISTORY button, the arrow I tried to open ( 'recently closed tabs' ) was not accessible (grey). Or did I accidentally hit a wrong button without noticing it, and how can I reverse it if I did? Thanks in advance.

I'm running Windows 10 (from which I'm writing this), but I recently installed Firefox on my new Windows 11 laptop. Could this be the source of this (or other) problem(s)?

Buongiorno,

sto cercando di capire se il comportamento che sto osservando dipende da Firefox o da qualche impostazione relativa al ripristino della sessione.

Su una pagina che utilizza campi HTML input type="date" e input type="time", inserisco una data e un orario, ottengo correttamente il risultato e poi chiudo la scheda.

Dopo aver riaperto Firefox o ripristinato la sessione precedente, noto che in alcuni casi i valori visualizzati nei campi non corrispondono esattamente a quelli inseriti inizialmente oppure il risultato calcolato cambia leggermente.

Sono riuscito a riprodurre il comportamento su questa pagina dedicata al calcolo dell'ascendente ascendente.

Ho già provato a:

avviare Firefox in modalità risoluzione problemi; disattivare tutte le estensioni; cancellare cache e cookie; creare un nuovo profilo Firefox.

Su Chrome ed Edge non riesco a riprodurre lo stesso comportamento.

Qualcuno ha già riscontrato problemi simili con il ripristino automatico dei campi data/ora o con il recupero dello stato delle pagine dopo la riapertura del browser?

Grazie per qualsiasi suggerimento.

Hello! I'm working on migrating a very old version of Firefox to a newer version, and the number one thing I want to make sure stays is the logins file(s). I went to export the CSV, and the `about:logins` page is blank! Despite this, both the key and logins files are populated, and the browser still autofills in each login as if it wasn't there. To mitigate this, I tried to export the .csv of all my logins, but it doesn't actually export. I'm not sure how to check action logs with Firefox, and I would like to grab the passwords, so I can migrate properly. Any advice would be appreciated. Thank you!

Racenet is a formguide put out by News Corp and subsribed to by mug punters like me but i am unable to download it with the message 403 ERROR the request could not be satisfiedbold text

After the last update, Firefox won't open. Instead, I get this message:

"Firefox is already running but is not responding. The old Firefox process must be closed to open a new window."

I have closed it within the error message but the error message comes back each time I try to open Firefox.

Please help, Deb

Hello,

I'm troubleshooting a Firefox Desktop issue that I haven't been able to reproduce consistently in other browsers.

I use a browser-based precious metal calculator that performs calculations instantly using JavaScript. The page loads correctly, but after changing several input values and navigating between tabs, Firefox occasionally continues displaying an older calculated result until I perform a hard refresh (Ctrl + F5).

I've been able to reproduce the issue consistently using this scrap calculator scrap calculator. The page loads normally, but Firefox sometimes continues displaying an older calculated value until a hard refresh is performed.

The page itself loads normally, and there are no visible JavaScript errors in the Browser Console. However, the displayed value sometimes does not update immediately after changing the weight or purity inputs.

So far I have tested:

• Firefox Troubleshoot Mode
• Disabled all extensions
• Cleared cache and cookies
• Tested a new Firefox profile
• Disabled Enhanced Tracking Protection for the site

The issue appears only in Firefox Desktop. Chrome and Edge update the calculation instantly under the same conditions.

Has anyone encountered similar behavior involving JavaScript-driven calculations, form inputs, or page caching in Firefox?

Are there specific Firefox settings or diagnostic tools I should check to determine whether this is related to caching, page state restoration, or another browser feature?

Thank you for any guidance.

Has anyone reported this before? I am working as a contractor for a BigTech company. I am using an online platform/tool of theirs for several years now but after a recent update the work area doesn't show scroll bars anymore. That means I cannot scroll the editor window and can't go beyond the first page. This makes working (and earning money) almost impossible. As even for the tiniest edit I have to download huge tasks which is extremely time-consuming. An inquiry with my manager there indicated that other contractors on firefox experience the same issue. so they consider it a firefox compatibility issue of some kind. They gave me the advice to use Chrome, Edge or Safri instead. Well, I use firefox because I do not want to use Chrome/Edge... Don't know about Safari but my PC is on Windows... Any idea what can cause it and how to resolve the issue?

Hello if i backup my data on firefox account then i sign into new device then i again login my email and firefox acc then i did not got my passwords or bookmarks and history again. Then what's the use of that backup ? is that offline or online backup if offline then what if i reset my pc and then login back ? if online then there is no option to backup that data. Help me to get back my data.