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My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logi… (read more)

My desktop icon gave me a bad link error message, what happened to my forefox account? I upgraded, checked the save settings, and EVERYTHING is gone. All of my saved logins for several hundred sites. How can I restore them?

Asked by emurphy917 3 hours ago

Last reply by Dropa 22 minutes ago

Firefox 102 Renaming .exe files

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin. Why is that… (read more)

I've noticed that with Firefox 102 when I download an exe file, in this case Thunderbird Setup 102.0.exe it is renaming it to Thunderbird Setup 102.0.exe.bin.

Why is that happening now? I know the "potential risk" or downloading an .exe file but shouldn't it ask or at least warn you instead of just deciding to rename it

I didn't see a setting to disable this "feature". Is there one?

Thanks

Asked by AZBigDog 2 hours ago

Last reply by Chris Ilias 55 minutes ago

Password Problems

Firefox asked me if I wanted to clean up my firefox and I said yes and I lost all my user names and passwords. Furthermore, now, of several that I do remember, when I ent… (read more)

Firefox asked me if I wanted to clean up my firefox and I said yes and I lost all my user names and passwords. Furthermore, now, of several that I do remember, when I enter those websites and type in the user name and password it prompts me to ask if I want to save them, I say yes, but it does not save them. Is there any way to get these back? Why aren't the passwords I enter going forward saving? I'm furious about this as I have no other record of these. I do not have any kind of password software either. I've used Firefox for 10+ years but ready to jump to a different browser. This is maddening

Asked by pat82 3 hours ago

Last reply by jscher2000 - Support Volunteer 2 hours ago

Please put the cursor on the line where we will write our article name.

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Some… (read more)

God, your programmers or other workers make these instructions so darn complex! I was a programmer and I now hate trying to find how to make a recommendation to you. Somebody went a bit berserk writing these supposed help pages.

You need that programmer to put a cursor at the beginning of the line where we type our description of the article to be saved. And that programmer has a lot of energy, so please allow us to search for the word that WE write as the description. For $4.99 a month, I expect both of these small software changes. We save so many articles and really need to be able to search for whatever code we write as the description of the saved article.

God only knows if this is going to the correct department. This website is a maze of information.

Asked by justglass 2 hours ago

Last reply by Paul 2 hours ago

Firefox Update Issue when opening Kaspersky Safe Money session

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session. In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is b… (read more)

I have discovered a problem with Firefox updates when opening a Kaspersky Safe Money browser session.

In Firefox, Tools - Settings, Firefox Updates, it shows Firefox is being updated by another instance and the option to Check for Updates has been greyed out (screenshot attached).

When you use the Help, About Firefox option it also says that Firefox is being updated by another instance (see screenshot attached).

When you check the same Settings in the Safe Money 2nd session, it shows exactly the same information and you cannot update Firefox in any session.

In previous versions of Firefox, when you opened a 2nd session it said that Firefox was being updated by another instance and the option to Check for Updates was greyed out but you could still update Firefox in the main session.

This is not a problem when using Chrome or Edge so it must be related to Firefox so can anyone suggest anything to fix this or does it need Tech Support to look into it for fixing?

Thanks.

Asked by Hawkeye 16 hours ago

Last reply by Dropa 5 hours ago

Deleting account - can't access email

Hi, how to delete my firefox account? I have a work related account, but I don't work at the same place anymore. I also don't have access to the firefox account related e… (read more)

Hi, how to delete my firefox account? I have a work related account, but I don't work at the same place anymore. I also don't have access to the firefox account related email. It asks me for a verification code (sent to my email that does not exist) when I try to delete this account from the settings. What can I do? Seems like mission impossible. If staff sees this message - please delete this account.

regards, T

Asked by taaaneli 5 hours ago

Last reply by Dropa 5 hours ago

Oops... the system encountered an error (#001) in Gmail: My gmail stopped working via firefox, HELP!

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (… (read more)

On thursday 4/28/22 I lost the ability to use Gmail via firefox. I keep getting errors such as check your network connection and Oops... the system encountered an error (#001)

I have updated my browser on my windows computer, my network speed, upload and download speed is good. All other websites are functioning just fine. Only Gmail seems to be affected on my computer. (It works fine from other computers and from my phone.)

Do you know how I can make it work again? Please help!?!

Asked by ler 1 month ago

Last reply by Guido 6 hours ago

Sync of critical preferences like search engine, privacy etc don't sync, they change too

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated … (read more)

OK I have been trying to go 100% Firefox for just a few months but with privacy and security as primary directive. It would be wonderful to just be in ine well moderated browser ecosystem and actually being able to have my preferences, interest and personal information centralized with eventual goal of digitally divorcing tech companies from my personal data. I still have to use a lot of different devies with varying OS and it literally took me two years to help Apple fix an AppleId problem. Now that I have that sorted out I have been hoping to move away from gmail entirely and eventually have my own mailserver but using icloud now for macs and pcs.


At a minimum it seems like even after forced manual I have not properly sync an imac with windows 10 PC. So to keep it simple I stay there but this morning when I typed into Firefox on my iMac its was google search not Duckduckgo. Not only have I synced it in firefox but icloud should be redudant and I had removed google from list of potential search engines. There seems to be some way for a hostile takeover of these settings and google connstant agressive intrusions asking for data is not just wrong or annoying its simply impossible to not have facebook or google track me beyond california digital privacy standards. The worst offender may be youtube. I want to fix the browser and sync my stuff. But I am also looking for extensions that will help me do that better.

I am pretty thorough and now just want to learn more and would like to believe one can have a semblance of privacy but it seems like it will be an adversarial experience when the companies that do can rollback privacy with clever tv ads. The 'providers' clearly do not give hoot about rules, preferences and laws designed to protect people's rights.. That is what is particulary frustrating. It is not a fair fight but a good one. I guess what I am wondering is if there are specific modules you could add to detect maybewhen an event like change in search engine occurs and whether logs may exist as to how or why the change was made. Even if it was an accidental quick through a popup in chromium or edge where I was always being cued to come back to Chrome. Logging out doesnt always seem to work so i tried syncing with and chrome with more or less same results. Very little actual control or at least a tendency to revert back to the data miners preferences over mine. I want to help stop that.

Asked by 0light 5 months ago

Last reply by Melchior blausand 6 hours ago

Firefox continually updating

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Window… (read more)

Within the last couple of days, everytime I use Firefox it asks to update itself. I have to allow it but there must be a minor glitch. I am using 101.0.1 on 64 bit Windows 10. Any suggestions would be appreciated.

Asked by Pete8 11 hours ago

Last reply by Terry 9 hours ago

error messages

I am using win10 Firefox browser and GMX MailCheck extension app Here are screen shots of error messages. I can access GMX Cloud from my Android mobile but NOT from my PC… (read more)

I am using win10 Firefox browser and GMX MailCheck extension app

Here are screen shots of error messages. I can access GMX Cloud from my Android mobile but NOT from my PC win10 / Firefox GMX.com MailCheck I can access GMX Cloud OK using MS Edge browser

I have cleared cache and cookies.

thanks

Asked by john.bachelor 1 day ago

Last reply by Dropa 13 hours ago

Firefox browser on a site set to quirks mode, camera wont load but used to

what mode should my browser use for a site that has all the proper permissions for cam and mic but cam still wont load. I fooled around w/settings and once got it to come… (read more)

what mode should my browser use for a site that has all the proper permissions for cam and mic but cam still wont load. I fooled around w/settings and once got it to come up ;' on but now i dont remember what i changed if i even did.. only thing i know is it said somewhere in a tip is make sure you set your page for some mode but all i see is quirks mode and i bet it shoud be in some other mode or maybe im wrong, Im lost please help' the site is fttps:www.silverdaddies.com/ now it used to work when chrome would not it would leave open cam windows stuck at the top of the screen dissabeling the move or close buttons which is relally a pain.

Asked by QW 18 hours ago

Last reply by Dropa 13 hours ago

Video extension

Easy Youtube video downloader I have it as an extension but the extension is not displayed next to address bar so I have not been able to download anything I need the ico… (read more)

Easy Youtube video downloader I have it as an extension but the extension is not displayed next to address bar so I have not been able to download anything I need the icon to show up b4 I can click download Tried hard to get the extension to work

Asked by eddmil 6 days ago

Last reply by Dropa 13 hours ago

Firefox hangs randomly

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok. Fir… (read more)

Tried uninstall, update, troubleshoot mode, restart, clear cache, malware detect, task mgr, etc. Windows 10 software, drivers, firewall, hardware, memory, etc are ok.

Firefox hangs, no rhyme or reason, random pages, every hour or so.

Am I the only one having issue?

Asked by infodog 1 day ago

Last reply by Terry 16 hours ago

Recently (3-4 weeks) my home page is blank. Each new tab opens as blank, extensions are missing along with bookmark icon

My home page is blank. I don't know which program updated but I am pretty upset. I had an internet experience I really enjoyed and now ... it's gone. I use Norton securi… (read more)

My home page is blank. I don't know which program updated but I am pretty upset. I had an internet experience I really enjoyed and now ... it's gone.

I use Norton security. I use Duck Duck Go as my search engine Firefox as my ISP

I think I have a decent grasp of all the programs but the way they function together is nuanced and I didn't really need to understand until now.

My old home page had DuckDuckGo as the search engine, my favorite websites pinned to the upper page and pocket articles below. Not sure how most of it came to be but I like it much better than the Yahoo.com page I had set up as my homepage. If I were to hit the home icon it would take me to Yahoo.com. If I opened another tab it would take me to Shangri-la. Help!

Asked by kolleenhill 1 day ago

Last reply by jscher2000 - Support Volunteer 19 hours ago

Clear history excluding cookies of a site.

I normally clear the history by choosing "Everything" from "Time range to clean" and choosing all checkmarks except "Site preferences". How do I exclude a single site fro… (read more)

I normally clear the history by choosing "Everything" from "Time range to clean" and choosing all checkmarks except "Site preferences".

How do I exclude a single site from the history deletion process to prevent the settings/cookies of that given site from being deleted ?

Asked by glfirex 1 day ago

Last reply by jscher2000 - Support Volunteer 19 hours ago

Why does Firefox open every link in a new tab?

Hi! My firefox on my pc always opens any link in a new tab, but i want it to open my google links in the same tab. This works great on my laptop, firefox always opens the… (read more)

Hi! My firefox on my pc always opens any link in a new tab, but i want it to open my google links in the same tab. This works great on my laptop, firefox always opens the link in the same tab.

I can't find any information about in in the help articles nether in on any webpage.

I hope you can help me with my problem.

Best regards.

Asked by svenhartmannn3 23 hours ago

Last reply by jscher2000 - Support Volunteer 19 hours ago