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Laptop stolen

Can you please log out my mozzila account on my laptop, i just have 1 laptop and it was stolen by someone, i just need to log out my mozzila account for my safety, so the… (read more)

Can you please log out my mozzila account on my laptop, i just have 1 laptop and it was stolen by someone, i just need to log out my mozzila account for my safety, so the laptop will not have any of my data

Asked by Rio Ibrahim 1 month ago

Last reply by James 1 month ago

accounts

Hello, I want to make sure I do not have any paying services active earlier this year i had issues with data breach I did cancel some services but, i did not realize some… (read more)

Hello, I want to make sure I do not have any paying services active earlier this year i had issues with data breach I did cancel some services but, i did not realize some came all from Mozilla like Firefox relay,mozilla vpn, mozilla monitor etc. I also seem to have created at some point two accounts one using my gmail and one using my hotmail since both emails had the data breach issues. Please contact me to confirm cancellation of any active memberships ( i do not want them any longer) using [edited] @gmail.com , [edited] @gmail.com Please delete all data of my accounts or any other information you obtained during services given. you can reach me also at [edited phone# from public community support forum]. Thanks, luise rintelen thompson

Asked by NONEEDTOKNOW Know 2 weeks ago

Last reply by James 2 weeks ago

Somebody is trying to set up account using my g-mail account

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm an… (read more)

I keep getting messages from Firefox to confirm account with the code. Looks like somebody keeps trying create an account with my e-mail address. I never hit confirm and I just delete the message. I keep changing my password.

Asked by GailW 5 months ago

Last reply by Kiki 5 months ago

previous firefox

i am trying recover my previous firefox account as my laptop went into down can you help . i have tried all options and it just sets up me a new account . [email addres… (read more)

i am trying recover my previous firefox account as my laptop went into down can you help . i have tried all options and it just sets up me a new account .

[email address]

[email address]

[mobile number]

Asked by shane20 5 months ago

Last reply by Paul 5 months ago

Multiple Email Accounts

Good evening, I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide m… (read more)

Good evening,

I recently purchased Firefox Replay and would like to add all of my email accounts. I’m not sure if this is possible, but if so, could you please provide me with a resource or guidance on how to set this up?

Thank you,

Asked by Carmella Stevens 5 months ago

Last reply by Kiki 4 months ago

Stop monthly donations

Please STOP my monthly donation to Mozilla . It's a small amount but you have been withdrawing the amount for over a year. I want to close the account you are withdrawing… (read more)

Please STOP my monthly donation to Mozilla . It's a small amount but you have been withdrawing the amount for over a year. I want to close the account you are withdrawing from and I can't until you stop withdrawing the money monthly. You have a withdraw scheduled for the month of September, 1st 25.

Asked by Donald J 4 months ago

Last reply by James 4 months ago

Mozilla account may have been hacked - receiving pop ups about security isssues, etc.

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical erro… (read more)

I keep getting pop ups from you, 3 at a time, over and over and over, for about 2 weeks, every day, all day....displaying various warnings about viruses and critical errors and compromised system, etc. and to click to fix. I have scanned daily for a week now for any kind of issue with my computer and the scans come back clean, my security updates are current...please tell me what is going on and how to stop this.

I JUST signed into my Mozilla account to send this message and noticed another email in the sign-in box and the option to "sign in with another account" showed. I have attached a photo of this email along with photos of some of the pop ups. Has my account been hacked? What's going on?!!!

Asked by violetscorpio67 4 months ago

Last reply by James 4 months ago

Paid subscriptions

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop… (read more)

I was notified that Mozilla was unable receive my payment for my VPN. When I opened my account and tried to change my paid subscription, I was subjected to a sign in loop and went back to Profile. I am unable to find an email address for Mozilla support. I am unable to contact Mozilla support for help with this problem. Need help!

[email address]

Asked by gscarpo 4 months ago

Last reply by Paul 4 months ago