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loosing all the saved logins

Dear Sir/Madam Hi I live in Iran and I use the lovely FireFox browser for many years I have got in the trouble with Logins and Passwords on my browser. Last day, when I … (read more)

Dear Sir/Madam Hi I live in Iran and I use the lovely FireFox browser for many years I have got in the trouble with Logins and Passwords on my browser. Last day, when I was working with my laptop while the Firefox browser, the Acrobat Reader DC and a text document were on the background suddenly I had to restart my laptop. after that, when I wanted to use the FireFox, I found out that all of the saved logins got lost and now there is no saved logins on my browser. I logged in my FireFox account again to recover the lost information, but unfortunately that was useless.

I have many important saved logins and passwords on my browser. Is there any solution? I need your help to solve this issue.

there is an screen of the empty list of Logins and Passwords on my browser.

yours sincerely

Asked by rayhane_rahbari.fard 5 months ago

Last reply by cor-el 5 months ago

Stopped receiving Washington Post newsletters

Stopped receiving daily Washington Post newsletters yesterday, and they question if Firefox changed something? Is there something new preventing receiving them? If yes, h… (read more)

Stopped receiving daily Washington Post newsletters yesterday, and they question if Firefox changed something? Is there something new preventing receiving them? If yes, how can I change it to allow the Washington Post e-mails? Thank you!

Asked by rudolphnaples 4 months ago

Last reply by cor-el 4 months ago

Unable to log in to quora from GMail notifications on Firefox

Unable to log in to Quora from GMail notifications on Firefox. While I can log in directly to Quora from Firefox, when I click on notification received on G Mail, I inev… (read more)

Unable to log in to Quora from GMail notifications on Firefox. While I can log in directly to Quora from Firefox, when I click on notification received on G Mail, I inevitably get the message, "something went wrong. Try again later" I need to get to Quora directly from G Mail. Please help.

Asked by suchindranath 4 months ago

Last reply by cor-el 4 months ago

Issues with 'Clickable' Search links on Bing Search Bar in Firefox Browser

To any one who can help or has any ideas thank you in advance, I have the Bing search bar set for my home page on my Firefox Browser. I have had this setup for years wit… (read more)

To any one who can help or has any ideas thank you in advance,

I have the Bing search bar set for my home page on my Firefox Browser. I have had this setup for years with no problems until a couple of months ago. When I do searches for things and then try clicking on the "Clickable" links, I always get a blank page and the string for the website address(s) always begin with something similar to this; "https://www.bing.com/ck/a?!&&p="; please see image attached. This happens rather I try opening one or many sites/pages for comparison. Below are the steps I have tried & the reasons I believe that the "clickable" links are the problem.

I type in the Bing bar my search topic. Bing will give me a bunch of links related to my search. If I find the one I want or several I want to check out, I'll click on the 'clickable' link(s) for the page(s). Bing will automatically open the link(s) in a new tab(s). *I do have my browser set to stay on the page that I am currently working on*. But even if I go to those pages right away, I still always get a blank page.

I'll use searching for 'IRS help' for my search example: I have tried several ways to get the links to open & they are as follows:

1) Type in the site address myself in the new Tab and use my keyboards 'Enter' key to go to it: -- This works of course -- But seeing as some address are very long this is not always helpful

2) Click on the 'Clickable' link for IRS's site: -- Bing will open a new tab itself, but will show a blank page with the link issue listed above when I go to it -- Doesn't work, Blank Page

3) Highlight the 'Clickable' link, right click it and select 'Open link in new tab' option: -- Again Bing opens the new tab, Blank page and link issue -- Even selected to open it in a new window and I get the same thing

4) Highlight/copy the 'Clickable' link, I open a new tab myself, then I right click to 'Paste' link and hit enter: -- Doesn't work, blank page

5) Highlight/copy the 'Clickable' link, I open a new tab myself, then I right click to 'Paste & Go" link: -- Doesn't work, blank page

6) I copy the 'Non-clickable' written out address(i.e. IRS.gov/help for example), Paste it in a new tab that I open and the choose one of these options: -- "Paste & Go' or 'Paste' and use my keyboards 'Enter' key. -- Both work, no problem -- But when your in a rush, this too can be time consuming.

Please advise. Is there something I am missing or may have done wrong? I have had Firefox and Bing for a very long time like I said and I truly hate having to use the other browsers, etc. but I need to be able to get things done in a crunch some days and so this is driving me crazy.

I hope it's just the links and that they can be fixed, Red

Asked by Red 3 months ago

Last reply by zeroknight 3 months ago

Firefox Browser

What has happened to all of my Task Bar / Tool Bar? As of today, Sunday Nov. 26th, everything is gone. In addition the browser itself looks "different" some how. … (read more)

What has happened to all of my Task Bar / Tool Bar? As of today, Sunday Nov. 26th, everything is gone. In addition the browser itself looks "different" some how.

Asked by KMaCK2336 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Lost tabs - no current support text solves the issue - no sessionstore.jsonlz4 ever appears

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again a… (read more)

Ok, I've resolved this in the past, several version of Firefox ago, under windows. Firefox crashes silently, open it again and no tabs are restored. Open firefox again and look in recently closed windows and the one with my tabs is not there, only little utility windows that are popped up when I log in at the coffee shop, so my recently closed windows are overwritten with windows with no tabs.

So I go to my profile sessionstore-backups folder and copy it to the desktop. I have 6 files, previous.jsonlz4, recovery.baklz4, and recovery.jsonlz4 at around 8 megs in size. I copied each to the folder one level up and renamed them sessionstore.jsonlz4, and each time restarted firefox. All that opens is a blank tabbed firefox window.

There was never an existing sessionstore.jsonlz4 file anywhere I could find, even with firefox closed, this file never appears anywhere I could find it. Searching files with Windows was also unsuccessful.

I feel like I have captured the files with my tabs, based on the date modified, several were from before the crash. Why can't I find a working tutorial on how to restore my tabs? Nothing I've found on the support site works though I follow the directions exactly.

Thanks

Asked by bikenrightnow 2 months ago

Last reply by cor-el 2 months ago

Firefox on my new computer says"hmm. we're having trouble finding that site" for all internet access requests. What can I do to open it up to the internet?

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site."… (read more)

I recently installed firefox on a new computer and it will not access the internet. Any access request gets the message "Hmmm. We're having trouble finding that site." We cannot connect to the server.... It says to check that fiefox has permission to access the web, but I do not know how to do that. How can I get Firefox to access the web? I do not want to have to use different browser, but will switch unless this is resolved.

Asked by Stanpeabody 1 month ago

Last reply by zeroknight 1 month ago

vids spinning

like a dick i tried to sort it out myself and i no nothing aboout computers i deleted loads of stuff thinking its old i dont need it from downloads...i was having truble … (read more)

like a dick i tried to sort it out myself and i no nothing aboout computers i deleted loads of stuff thinking its old i dont need it from downloads...i was having truble with vids not playing just the spin thing or it does start but slow or judery ... now mozilla cant update ...as theres nothing there

Asked by mickmay1962 2 weeks ago

Last reply by zeroknight 2 weeks ago