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home screen partially greyed out and flashing

for about a month my firefox home screen is greyed out in the "thought provoking stories" and it is continuously flashing. Everything works, ie. I can still search the … (read more)

for about a month my firefox home screen is greyed out in the "thought provoking stories" and it is continuously flashing. Everything works, ie. I can still search the net, etc. but this is driving me crazy. I have tried everything from checking settings, through extension conflicts and resetting, but nothing makes any difference. I even uninstalled and reinstalled Firefox but it came back with the same problem. i have windows 10 and am getting ready to upgrade to 11, but I would like everything working as it should before doing the upgrade. I even tried to change my profile, but I'm not sure how to do it and it made no difference. Any help will be much appreciated.

Asked by gwilson5 7 hours ago

I can no longer sign in to my email. HELP!

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I … (read more)

I recently upgraded FF on this computer and can no longer sign in to my att.net email account, although I was able to sign in on another computer on FF earlier today. I just get an error message and Att can't help...is there a setting that has me locked out? I can also access email on other browsers just not the FF version on this computer.

Asked by onekooch 3 days ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

  • Solved

Cannot access websites because I'm using Firefox.

I have 6 websites that I currently cannot sign into using Firefox. Support tells me to use those two crap browsers Chrome and Edge. I end up using Edge because it is embe… (read more)

I have 6 websites that I currently cannot sign into using Firefox. Support tells me to use those two crap browsers Chrome and Edge. I end up using Edge because it is embedded in my computer and I cannot delete. I will not install Chrome and have put on Avast Secure Browser and CClean browser. Both are just Chrome with a new gooey. My Father is also having the same trouble. Most of the sites are for Utilities and rewards programs. Avast is also blocked. Are you aware and working on getting this fixed?

Asked by Dawn Smiley 4 months ago

Answered by ThePillenwerfer 4 months ago

Websites are blank?

When I click on a website the page is completely blank. Not loading, no error message, just white. It happens on a lot of web pages but not all of them. Youtube is fine b… (read more)

When I click on a website the page is completely blank. Not loading, no error message, just white. It happens on a lot of web pages but not all of them. Youtube is fine but a lot of others dont. there doesnt seem to be any pattern to the type of websites that dont work. sometimes the website will work the first time but if I close the tab and then click on the link again it wont work. It seems like the code of the website has somehow been deleted? (see photos). Ive tried disabling literally every extension I have and reloading the page but nothing happens.

Asked by xXSP4RKL3_D0GXx 4 days ago

Can't Alt+Tab or otherwise use keyboard to switch between multiple Firefox windows

When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot… (read more)

When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot be accessed via Alt+Tab, the only way to reach that window is via dragging the windows around or with the Firefox View tab.

Asked by Bob Bobstien 5 days ago

Last reply by markwarner22 4 days ago

  • Solved

unable to print a google sheet document, download the document to a .pdf or e-mail the document

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems. Thanks in advance for… (read more)

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems.

Thanks in advance for your time.

 Mary

Asked by redmanfamily2 5 days ago

Answered by redmanfamily2 5 days ago

unable to log in to some sites

I can't log in to certain sites even though they've been on my favourites list for years, i.e. bank account and grocery shopping. I can log in to them using Edge , so wha… (read more)

I can't log in to certain sites even though they've been on my favourites list for years, i.e. bank account and grocery shopping. I can log in to them using Edge , so what's gone wrong with Firefox. Is the latest updates to blame ???

Asked by mad.mick1 1 week ago

Last reply by markwarner22 1 week ago

utility and certain other sites won't load

I pay my utility bills online and the utility company websites won't load in firefox but do in edge. Also various other sites wont load with an error message captcha inc… (read more)

I pay my utility bills online and the utility company websites won't load in firefox but do in edge. Also various other sites wont load with an error message captcha incorrect, but no captcha shows on the screen. It's getting frustrating waiting for websites to load and getting no results. Thank you, Ann DIngee

Asked by abd1011 1 week ago

Last reply by markwarner22 1 week ago

Error and broken tabs

Home screen shows: Error: Platform version '130.0.1' is not compatible with minVersion >=130.0 maxVersion <=130.0 My account indicates I am up to date with version… (read more)

Home screen shows: Error: Platform version '130.0.1' is not compatible with minVersion >=130.0 maxVersion <=130.0

My account indicates I am up to date with version 134.0.2 (64bit)

In addition, today all tabs are broken

Asked by markus818 1 week ago

Eight tabs open, but 40 instances running

My computer was slowing down so I opened task manager. I discovered that Firefox had 40 different things running and was using over a gigabyte of memory. I could not id… (read more)

My computer was slowing down so I opened task manager.

I discovered that Firefox had 40 different things running and was using over a gigabyte of memory. I could not identify what the various things Firefox was running. Or what tab they related to.
It would be useful if Firefox could indicate in tax manager, what is going on and permit me to end task individually rather than shutting down the entire browser.

Meantime, what can I do to keep this from going on?

I have already shut down Firefox several times as well as restarted my computer to no avail.

Also cleared the cache and cookies

Asked by tahirjnaim 1 week ago

  • Solved

Enhanced Tracking Protection Blocks x.com in Windows

I've added https://x.com as an exception site but it is still blocked. https://x.com/mozilla doesn't work either Error message on the page: "Something went wrong, b… (read more)

I've added https://x.com as an exception site but it is still blocked.

https://x.com/mozilla doesn't work either

Error message on the page:

"Something went wrong, but don’t fret — let’s give it another shot.

⚠️ Firefox’s Enhanced Tracking Protection (Strict Mode) is known to cause issues on x.com"

After 2 days it used to finally load without my doing anything, but not now. I never loads using Firefox.

https://x.com is added as an exception, but obviously ignored.

Tried You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

   hold down the Shift key and left-click the Reload button   

NOPE

Tried: Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

   Settings -> Privacy & Security
   Cookies and Site Data: "Manage Data" 

"Clear the Cache":

   Settings -> Privacy & Security
   Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear 
   https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
   https://support.mozilla.org/en-US/kb/how-clear-firefox-cache 

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

   switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
   do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window 
   https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
   https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems 

NOPE - lost all my bookmarks, extensions, settings - not going there again thank you

as for:

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

   click the shield icon for more detail and possibly disable the protection 

the sheild has a slash thru it saying "enhanced tracking is off for this site" when i put my mouse over it.

Asked by Taco X 5 months ago

Answered by TyDraniu 5 months ago

Server not found

I'm trying to access my https://mypay.dfas.mil account, but, though previously all was well, now an error message tells me that you "can't connect to the server". I ha… (read more)

I'm trying to access my https://mypay.dfas.mil account, but, though previously all was well, now an error message tells me that you "can't connect to the server".

I have a network connection, but apparently Firefox may no longer have "permission to access to the web". I'm sure this is wrong because I can still access pretty much everything in the normal way, including other government sites, such as Social Security, using the Login.gov portal, though mypay is not listed as 'connected.'

What happened, and how do I fix it? Also, the error message says that I should "Check that Firefox has permission". How do I do that?

Asked by k.turkalo 2 weeks ago

Last reply by Naheem 1 week ago