Showing questions tagged: Show all questions
  • Archived

media load issue

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either … (read more)

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

Asked by Only Don't Know 6 months ago

Last reply by gpgann2 6 days ago

How to turn off ad blocker

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How d… (read more)

When trying to use one particular website on Firefox, I get a message that I am blocked because of an ad blocker but I have not turned on any ad blocker in Firefox. How do I find out if an ad blocker is enabled on my Firefox and, if so, how do I turn it off? I have ensured that the ad blocker option in settings is unchecked and even added this web site to permissions but to no avail. Can someone help? Here is the message I get but none of the steps in this message I am told to take show up on my screen:

Adblock Plus Instructions

   Click the AdBlock Plus icon in the extension bar.
   Beneath “Block ads on”, click the large blue toggle next to “This website”.
   Click refresh.

Were these instructions helpful?

Asked by Bruce Nicholson 5 months ago

Last reply by cor-el 5 months ago

  • Archived

Time showing on some sites differ from sytem time.

Hello! When entering some (in tis case financial: https://www.nordnet.se/se) sites the time shown are exactly 2hours behind the system time. If system time is 11:15 (corr… (read more)

Hello! When entering some (in tis case financial: https://www.nordnet.se/se) sites the time shown are exactly 2hours behind the system time. If system time is 11:15 (correct time zone in Sweden) the time shown on the site is 09:15. This is probably something that has to do with an update of Firefox. I have automatic update to Firefox but the problem has been there for some months although I have not been able to recognice it until the recent week. I have tried a "clean" new install of Firefox to a new directory with no import of bookmarks or anything but the problem is exactly the same. For your information I have tried a clean install of Duckduckgo browser which do not suffer this problem. But I want to keep with Firefox which I have used since at least 15years. I guess there is a "timestamp" or samething that have gone wrong, but should be easy to correct if you just know where to look. Best regards /Gunnar

Asked by gunnar37 6 months ago

Last reply by gunnar37 5 months ago

Paste works, but Copy does not

When I copy something to my clipboard I can paste it into Firefox. Into web pages and also into the URL bar. But when I copy something in Firefox, it does not go to the … (read more)

When I copy something to my clipboard I can paste it into Firefox. Into web pages and also into the URL bar.

But when I copy something in Firefox, it does not go to the clipboard. The clipboard still hast the content which was already there.

Also strange: When I cut text in a textarea, input element or the URL bar, the text is removed. But it is not sent to the clipboard. When I cut and paste, the text I get is what was previously in the clipboard.

What could be the cause? How can I debug this problem?

Asked by witek 5 months ago

Last reply by cor-el 5 months ago

  • Archived

practically no volume on a certain website

When I'm on YouTube I can hear everything just fine. When I go to Chaturbate I have to turn the volume up to 100 and then I can only barely hear any audio. Can you help… (read more)

When I'm on YouTube I can hear everything just fine. When I go to Chaturbate I have to turn the volume up to 100 and then I can only barely hear any audio. Can you help me fix this please? It might be something very basic that I'm missing, but how do I check volume settings for a specific website? Or is the problem something else? I appreciate any help you can give me. Thank you so much.

Asked by GCG 6 months ago

Last reply by jonzn4SUSE 6 months ago

  • Archived

No option to pin extension to toolbar

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bit… (read more)

I am having trouble pinning any Extensions to my toolbar. When i click on the Extensions icon (puzzle piece), the Extensions menu immediately pops up. My extension (Bitwarden) is set to "Enabled". When I click on the three horizontal dots, however, the only options are 1) Remove, 2) Report, or 3) Manage. There's no option given to pin the extension.

Because of that, the extension basically never opens, and I am unable to use it. Does anyone have any suggestions for me? Thanks in advance.

I am running Firefox 129.0.2 (64-bit) in Windows 11 on a Surface tablet. FWIW, the extension is running fine in Chrome.

Asked by jonathan.prin 6 months ago

Last reply by jscher2000 - Support Volunteer 3 days ago

  • Solved

Firefox will not play video on Linux

Firefox 129.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0 Running on kubuntu Linux 24.04, kernel version 6.8.0-41-generic (64-bit) KDE Plasma Versio… (read more)

Firefox 129.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu canonical-002 - 1.0

Running on kubuntu Linux 24.04, kernel version 6.8.0-41-generic (64-bit) KDE Plasma Version 5.27.11 Qt Version 5.15.13

I've posted a description of my problem on the kubuntu forums: https://www.kubuntuforums.net/forum/newbie-support/help-the-new-guy/681835-firefox-eating-up-a-lot-of-cpu

Here is a synopsis of my posts on that thread to distill the most noteworthy symptoms:

I have snap Firefox installed.

$ snap list Name Version Rev Tracking Publisher Notes bare 1.0 5 latest/stable canonical✓ base core22 20240731 1564 latest/stable canonical✓ base firefox 129.0.2-1 4793 latest/stable mozilla✓ - firmware-updater 0+git.5007558 127 latest/stable/… canonical✓ - gnome-42-2204 0+git.510a601 176 latest/stable/… canonical✓ - gtk-common-themes 0.1-81-g442e511 1535 latest/stable/… canonical✓ - snapd 2.63 21759 latest/stable canonical✓ snapd thunderbird 128.1.0esr-1 507 latest/stable/… canonical✓ - $

If I start firefox from the shell command line, it runs fine. It runs the shell script in /usr/bin/firefox, which ultimately executes /snap/bin/firefox. Clearly that shell script is doing some configuration that I don't understand.

If I​ hit Alt-space I see the menu in the referenced screen grab (see attached).

If I select the first entry, to run firefox from the command line, it has the same effect as starting /usr/bin/firefox from a bash shell; it works fine. However, if I select the third entry, firefox does not play any video; I've mostly tested with YouTube videos that have actual video and audio.

I'm not sure what gets executed when I select the third option from the Alt-space menu. It appears from doing a "ps -ef" that it's the same /snap/firefox/... executable. But I'm wondering why is this entry in the Alt-space menu and how does it get initialized or 'configured' to run.

Additionally, if I do start firefox from the entry with the firefox browser icon, and it fails to play video, I must then uninstall firefox using snap and then reinstall in order to get video playback to work. That is, after a failed start, simply exiting firefox and restarting it from the shell command line will not work; firefox will not play video correctly at all.

I also noticed that on my PC desktop, "snap list" lists firefox as "firefox 129.0.2-1 4793 latest/stable mozilla✓ -"

But on my old Lenova laptop running the same kubuntu version, "snap list" lists firefox as "firefox 129.0.2-1 4757 latest/stable mozilla✓ -"

​I'm up to date on both systems via "sudo apt update"' and "sudo apt upgrade"

Even more frustrating, today, for the first time, despite starting firefox from the command line, video still didn't play. I had to uninstall firefox and reinstall it.

Asked by rhimb0h 5 months ago

Answered by cor-el 5 months ago

  • Solved

I get You don't have permission to access "http://login.xfinity.com/login" on this server.

Until today it worked fine. But now whenever I try to login to Xfinity I get You don't have permission to access "http://login.xfinity.com/login" on this server. It works… (read more)

Until today it worked fine. But now whenever I try to login to Xfinity I get You don't have permission to access "http://login.xfinity.com/login" on this server. It works fine on Chrome and Edge. I have disabled my add-ons. I have cleared cache, cookies, etc. I have rebooted. I have turned off firewall. I have checked my DNS. I have changed the DNS protection to OFF in Firefox. I have checked my proxy setting (I have no proxy). I have reinstalled Firefox. Etc. Etc. Nothing works. The fact that it works on Chrome and Edge, that it has worked everyday until today gets me confused. I also tried using my mobile phone as a hot spot to make sure it wasn't related to my Internet connection or IP address. Anyone have any ideas?

Asked by charley000 5 months ago

Answered by charley000 4 months ago

  • Archived

comment section on the bottom of articles do not open in Aol, and JPost

the browser will not open comments sections in Aol, and JPost. But, in other browsers the comments section on the bottom of each article is available. How can i fix it? … (read more)

the browser will not open comments sections in Aol, and JPost. But, in other browsers the comments section on the bottom of each article is available. How can i fix it?

Asked by David Sharf 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Once again, Firefox is blocking my ability to go into X (Twitter).

Dear Sir or Madam, Once again, Firefox is blocking my ability to go into X (Twitter). I'm guessing you guys did an update and changed the settings again. PLEASE FIX. Tha… (read more)

Dear Sir or Madam,

Once again, Firefox is blocking my ability to go into X (Twitter). I'm guessing you guys did an update and changed the settings again. PLEASE FIX. Thank you.

Sincerely, Britt

Asked by Britt Park 7 months ago

Last reply by Kiki 7 months ago

  • Archived

Media keys don't really work

So, I use Fn + F7 which should stop or play the last active audio source. Sometimes it works, sometimes it just refuses to work for one site at time, while the others wo… (read more)

So, I use Fn + F7 which should stop or play the last active audio source.

Sometimes it works, sometimes it just refuses to work for one site at time, while the others work fine. So, for example, I have site x which plays audio, and site y which played audio some time ago, both windows open. Sometimes medias keys work as supposed, sometimes it doesn't work for site x for no apparent reason while it works for site y, or vice versa.

To get it to work, I have to spam it, move the tab around to the front (sometimes it works, it seems it gets priority, but it could be just coincidence) or completely close the tab and open another one with the same site. Whatever's causing this, it seems to be random, but it seems to be caused the most when having multiple tabs that can play audio, but not exclusively.

I just switched to Firefox and I don't really want to switch back, so it'd be great if any assistance is offered. On my last browser this wasn't the case.

This is what I've tried to solve the problem, but didn't work: - Go to about:preferences and turn off and then back on media.hardwaremediakeys.enabled - Open your Firefox settings (about:preferences); Uncheck Control media via keyboard, headset, or virtual interface. It is at the end of the page; Restart Firefox; Check that setting again


Additional information: - Here's the site that causes me trouble the most (this is a YouTube playlist loader for big playlists): https://youtube-playlist-randomizer.bitbucket.io/ - I use Windows 11

Asked by 321093798057623 7 months ago

Last reply by 321093798057623 7 months ago

  • Archived

8k 60fps video playback issue

My system specs is as follows i5-12400 32gb DDR4 3200mhz 250GB SSD as main (wd blue NVME) Whenever I play 8k 60fps video on youtube it lags and get massive frame drops… (read more)

My system specs is as follows

i5-12400 32gb DDR4 3200mhz 250GB SSD as main (wd blue NVME)


Whenever I play 8k 60fps video on youtube it lags and get massive frame drops with igpu sitting at 100% usage. With other browsers like chrome and edge it works 100% can play 60fps 8k video without any issue.

Asked by diceair 7 months ago

Last reply by diceair 7 months ago

  • Archived

Secure Connection Failed

When I open "www.methodistcu.org" an error message says: Secure Connection Failed An error occurred during a connection to www.methodistcu.org. PR_END_OF_FILE_ERROR Er… (read more)

When I open "www.methodistcu.org" an error message says: Secure Connection Failed

An error occurred during a connection to www.methodistcu.org. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Asked by Trixil 7 months ago

Last reply by cor-el 7 months ago

  • Archived

Mozilla doesnt start

Hey Iam not able to start the moz firefox browser. I think because of a broken profile. Unfortunately iam not abke to fix this. If i try to open the profiles (windows+r… (read more)

Hey

Iam not able to start the moz firefox browser. I think because of a broken profile. Unfortunately iam not abke to fix this. If i try to open the profiles (windows+r: firefox.exe -p) nothing happens.

What could I do?

Thx

Asked by Dennis 7 months ago

Last reply by James 7 months ago

  • Archived

UI Rendering error Windows ARM64

Fully patched Windows 11 on ARM Windows Surface Pro X SQ2 What I see: Misrendering of UI elements and some elements of webpages. Rectangular areas of all white with whit… (read more)

Fully patched Windows 11 on ARM Windows Surface Pro X SQ2

What I see: Misrendering of UI elements and some elements of webpages. Rectangular areas of all white with white on white text e.g. tab labels, settings page, etc.

What I tried. Uninstalling FF Reinstall FF Refresh settings

None of these fixed the problem for me.


Uninstalled Firefox Reinstall of Firefox

Asked by Ed French 7 months ago

Last reply by TyDraniu 7 months ago

  • Archived

Themes are bugged

I have the latest FireFox Nightly, and i'm using a theme from firefox's themes store, and it has all tabs "marked" for some reason, which is really annoying and I can't r… (read more)

I have the latest FireFox Nightly, and i'm using a theme from firefox's themes store, and it has all tabs "marked" for some reason, which is really annoying and I can't really identify on which tab i'm currently at

I'm pretty sure it wasn't like that before

Asked by Tyson 7 months ago

Last reply by TyDraniu 7 months ago