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I don't have access to the email listed in preferences (under sync next to manage account and sign out) but when I click manage account it shows an entirely different email with no secondary email listed at all.

What happens if I click sign out if I don't have access to the email where I can click sign out of and the email in the manage email account is a different one entirely. … (read more)

What happens if I click sign out if I don't have access to the email where I can click sign out of and the email in the manage email account is a different one entirely. What email would I be signing out of and which email is synced with all my tabs and history? I don't want to lose access to all the saved options and sites and everything attached to my desktop browser but I don't have access to the first email listed.

Asked by zachgeller 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Which files I need to recover my password?

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case: I use `firefox-sync` to manage all … (read more)

Hi everybody this will be a long question, and I would be really grateful for any kind of help anyone could give me, this is my case:

I use `firefox-sync` to manage all my logins information and firefox-sync's password is the unique password I save manually.

Currently I has problems with my O.S and I decided reinstall it. But also I have 2FA enable for mostly of my accounts, and firefox-sync is not the exception, and firefox-sync's 2FA is based on my gmail, so when I tried get logged on firefox-sync, firefox asks me for my verification code, but my verification code is in my gmail, and my gmail's password is in firefox-sync.

So I lost access to all my accounts, I lose my gmail, github, gitlab, stackoverflow, discord, etc etc... :'(

From the gmail side, I tried all that gmail let me try but unsuccessfully.

So, the only possibility that I see, is recover the information of the formatted partition and rebuild the previous state of Firefox. I mean:

Reading about firefox loggins, and taking a look to firefox's workdir (`$HOME/.mozilla`), I see firefox saves login's info in a json file located in `$HOME/.mozilla/$profile$/logins.json`.

So the basic idea is with a data recovery tool, try recover `.mozilla`s directory and replace it over the current environment so when I start firefox can get access to my login's info. But I'm not sure how much it is possible to recover the whole directory, and if is not posible, my question is:

What files next to `logins.json` should be my recovery targets to replace inside the `.mozilla` folder in order to reconstruct my accounts login information?

Asked by 04l3xxxx 4 months ago

Last reply by cor-el 4 months ago

old foxfire toolbar

i got a new computer and could not remember the old password to my foxfire account the email was [email]@wisperwireless.com and that is not available at this time. when i… (read more)

i got a new computer and could not remember the old password to my foxfire account the email was [email]@wisperwireless.com and that is not available at this time. when i tried the phone number it said it was not the right one and i have had it for years. when i got the new computer i tried to sinc it and it did but not with that information with the new account. Any other way i can get the old toolbar icons back

Asked by Troubledspirit53 3 months ago

Last reply by Dropa 3 months ago

  • Archived

Firefox Sync not working

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem… (read more)

hey I used Firefox in my previous Windows, and even though the sync section of my account was active, I can not recover the data now. Is there a way to solve this problem?

Asked by Pouryanno 2 years ago

Last reply by Dale 2 years ago

  • Archived

Sync - data lost - strategy to restore data wanted

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of th… (read more)

I have used sync for long on several devices and different operating systems (Win 7, Win 10, IOS) in parallel. Most interesting and useful is for me synchronisation of the toolbars with Bookmarks. It worked fine up to today. Today I opened Firefox and found my bookmarks as they were about two years ago. Oops... so I tried to synchronize but failed. No changes were applied to my bookmarks. I assume, my bookmarks are also being stored on several other devices I used for Firefox. However the newest sinchronization on the mozilla server does not contain the accurate valuable data. How can I manage to save sync data from a destinct device to the sync server and determine that as the current data set to be valid for synchronization with all my other devices? In other words: set the direction for synchronization. I did not find this option on my current (82.0.3 (64-Bit)) installation. Could anybody help me? Thanks Juergen

Asked by Hanofahrer 2 years ago

Last reply by Kris 1 year ago

  • Archived

Sync issues

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What mi… (read more)

My account is not syncing to any Firefox browser, extensions, passwords, bookmarks non of this attributes will be loaded to my browser back after re-installation, What might the issue be?

Asked by Martin 2 years ago

Last reply by Sausad 1 year ago

  • Archived

Changing email address for Firefox Accounts

This is really not specifically about Firefox Sync or Firefox itself, but I can't find a better match. Months ago I changed my email address with Firefox Accounts. I c… (read more)

This is really not specifically about Firefox Sync or Firefox itself, but I can't find a better match.

 Months ago I changed my email address with Firefox Accounts.  I currently log in with the new email address and I only see the new email address under my account preferences.  But when I add a new device to Firefox Sync, the "Complete Sync Setup" email is going to my old email address, meaning the one I previously used with my Firefox account.
 Can anyone suggest if there is a way to change this or if there is something I am doing wrong?
 Thanks for any help!

Asked by larry83 2 years ago

Last reply by lulaymarjorie@gmail.net 1 year ago

  • Archived

Firefox in safe mode not remembering tabs, refusing to login to servers

Im having some serious problems with firefox. I have saved the %APPDATA% folder. I cannot login to mozilla servers for firefox sync and whenever I close firefox it woul… (read more)

Im having some serious problems with firefox. I have saved the %APPDATA% folder.

I cannot login to mozilla servers for firefox sync and whenever I close firefox it would only remember the tabs and windows I opened the previous day; not today's tabs. It runs for over 1 hour saying it's working on sync.

When I login after reinstalling firefox all my tabs are removed and cannot get sync data. How do I fix this without removing my windows and tabs (have over 100 open). I want to keep all history and tab data. Also tried cleaning cookies and cache data; no luck.

It looks like I have been having sync problems for a week, based upon my logfiles; but it was only today it stopped restoring new tabs and windows (old ones work).

Asked by zeuscannonz 2 years ago

Last reply by jscher2000 - Support Volunteer 2 years ago

  • Archived

Account locked

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one ma… (read more)

Once again my account is locked on one of my computers. It says the email was returned but there was no email sent to the address. Oddly, the account is locked on one machine, the one that has been logged on the longest, but my other three machines have no trouble connecting and syncing. This seems to have happened after firefox updated itself (even though I had it set not to. It also removed all the settings I had spent a considerable amount of time customizing)

Asked by libelo95 1 year ago

Last reply by AliceWyman 1 year ago

  • Archived

Sync didn't work

Hello community, does anybody know wether it's possible to get a backup from Firefox for a sync that didn't work? I got a new computer today from my company and synced my… (read more)

Hello community, does anybody know wether it's possible to get a backup from Firefox for a sync that didn't work? I got a new computer today from my company and synced my Firefox settings on the old one before. Back home with my new computer I was able to run the sync but all my settings are lost. Even though I'm logged into Firefox with my account. Problem: the old computer is already cleared and set back. Any ideas or solutions out there? Thanks and cheers, Christian

Asked by christian.fluri 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Not in FOREIGN COUNTRY

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: … (read more)

I live in Minnesota USA but according to many sites I contact I am listed as being from a foreign country. Here is one of the ADS...I get multiples daily. Advertisement: (Venha buscar o seu Jeep Renegade.) Oft times I cannot order things because the co. doesn't mail to "my country" or many articles I can't read also because of "my country address" . How do I correct this? THANK YOU for your time.

I am Karen Hendrickson Minnesota, USA k9kats09@aol.com

Asked by K9kat 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Something is wrong

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to … (read more)

Hello! I also have a problem with mozilla! The account is always disconnected when I restart the MAC. And I always have to log in to my mozilla account. What can I do to stop being delegated? Thanks!

Asked by Razvy 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Dissappointed in you support

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a… (read more)

I have had the same stupid problem for 3 years. I lose power to my MAC and I have to redo all the stuff on Firefox. I lose homepage, BookmarksI really want to speak to a voice on the phone so I can explain it but that is not an option on the website. I WANT TO SPEAK TO SOMEONE WHO CAN HELP ME!!!!! I have tried a couple of the self solutions and I have the same problem. I am about to just delete this POS and go back to POS Safari. Firefox works wonderful when it is up and running but if my machine loses power or I reboot, Firefox gets wrapped around the axel and I can't get my Bookmarks/favorites back. Also, LASTPASS used to have a small icon in the upper right part of my homepage......now that is gone. I hope to here back from you.

Robert

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by rdsomers 1 year ago

Last reply by Chris Ilias 1 year ago

  • Archived

I lost all my firefox data(history,passwords and bookmarks). how do i recover them

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mo… (read more)

I forgot my Firefox password so i did a password reset and now all my data is gone. i looked on both my firefox profiles in about:profiles but no luck. also missing in mobile and another pc. what should i do

Asked by brkoushik99game 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

sending sync to a device

I am located in an area wherre mobiles cannot be used because there is no signal. I have been trying to send sync to a USB memory stick but Firefox will not allow me to d… (read more)

I am located in an area wherre mobiles cannot be used because there is no signal. I have been trying to send sync to a USB memory stick but Firefox will not allow me to do this. Firefox insists that sync can only be sent to mobile devices. I am using Firefox on a desktop with Windows 10.

Asked by no signal for mobiles 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Problem with my sync data

I was syncing all my data with mozilla firefox sync, few days back i reinstalled my windows before that i checked account was synced and it had all my bookmarks and login… (read more)

I was syncing all my data with mozilla firefox sync, few days back i reinstalled my windows before that i checked account was synced and it had all my bookmarks and logins, after re-installation i logged in my firefox sync account but didnt got any bookmarks or any other data back. Really worried what to do to get that data back.

Asked by mergedtechnologiesllc 1 year ago

Last reply by Paul 1 year ago

  • Archived

Why do I have to sign in to sync every single time I open the browswer..? it never remebers me at all until after I sign in.

It has my sign in saved...but it doesnt let me select it at all as supposed to. Then its like I just downloaded it as a new program every time I open it from my task bar … (read more)

It has my sign in saved...but it doesnt let me select it at all as supposed to. Then its like I just downloaded it as a new program every time I open it from my task bar

Asked by Peter M 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Notes Missing?

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes. I had some valuable information in there any can't find a … (read more)

I opened Notes in Firefox to find that they weren't there any more, just the page explaining how to use Notes.

I had some valuable information in there any can't find a way to get the notes back.

Maybe you know how to?

Asked by Richard49 1 year ago

Last reply by TyDraniu 1 year ago