Showing questions tagged: Show all questions

Firefox AND Monitor:Questions on how to change Firefox account's primary email address to a previously/currently used one and how to read replies to that question already posted

Question 1. I see questions similar to mine, but how do I access replies? I click on them, but there is no link attached. Question 2, How do I use Firefox Monitor to cha… (read more)

Question 1. I see questions similar to mine, but how do I access replies? I click on them, but there is no link attached.

Question 2,  How do I use Firefox Monitor to change my Firefox account primary email address to an email that is already in use, by me, used for an older version of Firefox on a previous computer that is no longer in service? 

This is what I've done. In Monitor, I clicked on the link that says "Change Primary Email Address." It goes to a nice instruction page. I click Menu lines, go to Manage Account, I try to add the email as a secondary, so that I can then make it my primary. I click save. However, I get a pretty red error message that tells me "Account already exists." Of course it does. It's my account. I'm on a less than a year old PC, which came with Windows 11 already loaded. I'm on Firefox version 109.0.1, 64-bit. I've used Firefox on laptops for years. I'm very comfortable using regedit. Thanks. Lakshmi

Asked by Lakshmi 24 minutes ago

Character encoding

Hi Firefox 109.0.1 (64-bit) Mac Ventura 13.1 Google search page and a lot of sites (not all for example this support page) are having trouble rendering fonts. I have atta… (read more)

Hi

Firefox 109.0.1 (64-bit) Mac Ventura 13.1

Google search page and a lot of sites (not all for example this support page) are having trouble rendering fonts.

I have attached screenshots which demonstrates the problem. The thing I do not understand if I go to the developer tools and alter the "font-family" from "font-family:Ariel, Sans-serif" to just "font-family:Sans-serif" bingo the font renders, the screenshots show this.

Other browsers like Chrome are having no difficulties.

There must be something simple I am missing, I have done a search but nothing is standing out as a solution.

Help would be appreciated. Cheers

Asked by stephen99 1 hour ago

Last reply by Dropa 58 minutes ago

Cannot access gmail on desktop but can on laptop/tablet

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on … (read more)

Haven't been able to access Gmail from Firefox on my desktop. It says"temporary error" It has been like this for 8 hours. I can access it using Microsoft edge browser on desktop and i can access gmail on my laptop with firefox. i deleted duck duck go from firefox on desktop. I cleared the cache and cleared the cookies but still problem. It says on gmail technical info: Numeric code 4. i have Firefox version 109.0. it works fine with everything else


the only other thing i can think of is to delete Firefox and reinstall it?

Jan Schindler [email and phone# removed from public forum]

Asked by jansch135 1 week ago

Last reply by jsch54 3 hours ago

Firefox window closes after opening, app doesn't crash but window disappears

My Firefox window closes a couple seconds after opening on my Mac. The app does not crash or close, but the window disappears. I have restarted my computer, updated my co… (read more)

My Firefox window closes a couple seconds after opening on my Mac. The app does not crash or close, but the window disappears. I have restarted my computer, updated my computer, and reinstalled Firefox after deleting the files in application support. None of these fixed my issue. I can keep the window open for more than a couple seconds if am able to click on Finder in the menu bar before the window disappears, however, after leaving the Finder menu the app disappears after a couple seconds.

Any ideas on how to solve this issue?

Asked by davie255 4 hours ago

Why does "Firefox/Google" show search suggestions I have never searched for with the "history" icon?

I use a search bar in Firefox's toolbar for searching and my defauly search engine is Google. When I type on this, sometimes I get search suggestions that I never searche… (read more)

I use a search bar in Firefox's toolbar for searching and my defauly search engine is Google. When I type on this, sometimes I get search suggestions that I never searched for (and I am not using a shared computer). For example when I type "how do you" in the bar, I get suggestions like "how do you ne demek" ("what does how do you do mean" in Turkish) as in the attached picture. I have never searched for these queries, yet they appear with a history icon next to them, implying I have searched for them. Why is this happening?

I've tried using the same bar with something other than Google as the active search engine (Mozilla Support for example), and when I type "how do you", none of these false suggestions appear; and only what I have actually searched for in the past appears. Furthermore, when I type in "ne demek" like in the suggestion, I *also* don't get the same suggestion.

So there's something wrong with how Firefox relays data from Google's suggestions. In fact, I use neither Firefox nor Google in Turkish and yet keep getting geolocation-matched suggestions in Turkish like this, sometimes with and sometimes without the history icon; which did not use to happen a few years ago. Is this a personal problem I can fix somehow, or is this a general bug?

Asked by Esoppant 1 day ago

Last reply by jscher2000 - Support Volunteer 6 hours ago

I use firefox issues with a desktop issues when i tell web pages to remeber my computer they dont.

I don't know how to fix my issue. my banking page and roblox for my daughter have both been asking for codes. i enter the code and tell the web page to remember the devic… (read more)

I don't know how to fix my issue. my banking page and roblox for my daughter have both been asking for codes. i enter the code and tell the web page to remember the device. i can log out 5 second and days later it doesn't remember the device. i not sure how to get it to remember my computer. i use firefox as the browser. computer not been moved internet has not been switch my ip address should be the same. i dont understand why these 2 pages cant remember my computer and the bank says i am the only person this is happening to. webroot is not active acount it a old softwear.

Asked by sherrierchrds 2 weeks ago

Last reply by DougH 6 hours ago

Cannot print PDF form fully. Only lines show up.

I am trying to do a print of a PDF. I can see the whole image on the screen. But, when I print it, all I get are lines. I then copied the link page for the PDF and use… (read more)

I am trying to do a print of a PDF. I can see the whole image on the screen. But, when I print it, all I get are lines. I then copied the link page for the PDF and used it in OPERA Browser. NO PROBLEMS. It did print fully the way it looks on the screen.

No wonder I am again going to delete FIREFOX and go with a different browser. Firefox is having too many problems and I already have enough headaches without Firefox help.

Asked by ziggysam2017 7 hours ago

How can I add a picture

I would like to add different pictures to the Fire Fox Home page from time to time. How can I add a picture to the home screen? I am switching from Google Chrome because … (read more)

I would like to add different pictures to the Fire Fox Home page from time to time. How can I add a picture to the home screen? I am switching from Google Chrome because Google is no longer supporting Windows 7 Pro 64 byte.

Asked by rdg_tech 8 hours ago

Last reply by cor-el 7 hours ago

error message

I am getting the following error while login into one of the website using Firefox: We're sorry, an error occurred while accessing this site. Please try again later.… (read more)

I am getting the following error while login into one of the website using Firefox:

    We're sorry, an error occurred while accessing this site. Please try again later.
I can login using Edge browser. It is happening in last couple of days.

Asked by HL 7 hours ago

Mozilla VPN

I can't find where to log in to my vpn account. I want to make sure I do NOT have auto renew on for the next year. Where do I adjust that setting? Thank you! My attach… (read more)

I can't find where to log in to my vpn account. I want to make sure I do NOT have auto renew on for the next year. Where do I adjust that setting? Thank you!

My attached email is <email address removed by moderator>

Asked by annette19 12 hours ago

Last reply by AliceWyman 8 hours ago

I can not remove a extension.

I can not remove the extension! I have noticed for some time now that I have an extension in my Firefox extensions that has no name and keeps installing itself, even when… (read more)

I can not remove the extension!

I have noticed for some time now that I have an extension in my Firefox extensions that has no name and keeps installing itself, even when I try to uninstall it through the Firefox folder. The extension causes that in my search suggestions when I enter something always other websites come to the surface, or the actually suggested by firefox sites slide down. Some yahoo and amazon sites come up on my search results.

Asked by maikmadej99 15 hours ago

Last reply by cor-el 8 hours ago

Using down button to scroll

Using Firefox V109.0 Windows 10 Duckduckgo Search Engine I use the up and down buttons to scroll. When searching on Duckduckgo I can scroll normally up and down the resul… (read more)

Using Firefox V109.0 Windows 10 Duckduckgo Search Engine I use the up and down buttons to scroll. When searching on Duckduckgo I can scroll normally up and down the results page until clicking on a link in the search results. After visiting a website and then hitting the back button to go back to the search page I am returned to the same place in the search results. If I hit the up button I can scroll up the results page normally. If I hit the down button however, the search page jumps back to the top of the page of search results and I then have to scroll back down and find the place where I was in the search results. This happens every time and I have found no solution to this annoying problem. I would appreciate any solutions for this problem that anyone might have.

Similarly, I cannot use the up and down buttons for scrolling the page when in the Firefox Settings. Using the up and down buttons when in Settings will only scroll up and down between the Settings Categories, such as General, Home, Search, Privacy and Security, etc. I have tried clicking on the page and on the page bar on the right but I am forced to use the trac pad to scroll when in settings. Note: I use the up and down buttons for scrolling because my HP laptop has a terrible trac pad which makes it's use very difficult for scrolling. Once again, I would appreciate any help that anyone might have with these issues. Thanks

Asked by larryharwood222 1 day ago

Last reply by cor-el 8 hours ago

Mozilla VPN

I can't find where to log in to my vpn account. I want to make sure I do NOT have auto renew on for the next year. Where do I adjust that setting? Thank you! My attach… (read more)

I can't find where to log in to my vpn account. I want to make sure I do NOT have auto renew on for the next year. Where do I adjust that setting? Thank you!

My attached email is [email address].

Asked by annette19 12 hours ago

Last reply by Paul 9 hours ago

HTTP 500 when signing in from Firefox (Chrome works fine)

Only able to sign in with Chrome :-( Firefox 108.0.1 Mozilla Firefox for Fedora gives 500 error. See below: 500 Error Oh dear, something went wrong there. We've been noti… (read more)

Only able to sign in with Chrome :-( Firefox 108.0.1 Mozilla Firefox for Fedora gives 500 error. See below:

500 Error Oh dear, something went wrong there. We've been notified and will get working on a fix.

n@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:13512 diff@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:13673 getLoad@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:16126 getAllData@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:24310 getFilteredData@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:25652 flush@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:23291 logEvent@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:26424 logView@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:27200 logView@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:1:37891 showView/</<@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/app.bundle.en_US.js:9:111026 invoke@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:6401 run@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:1809 R/<@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:99:2761 invokeTask@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:7019 runTask@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:2424 m@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:9056 invokeTask@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:84:8124 p@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:115:743 d@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:115:1058 _@https://accounts-static.cdn.mozilla.net/bundle-4f438d13259e05054dc032d5caa7e8c2fffaced7/appDependencies.bundle.js:115:1357 </p>

Asked by redhermes 1 week ago

Last reply by hi+firefox 10 hours ago

Camera is on but not working after update. I have not changed any settings.

What can I do to fix it? Permissions are granted, so I have no clue what's going on. I have tried: - Restarting the computer several times - Restarting Firefox several ti… (read more)

What can I do to fix it? Permissions are granted, so I have no clue what's going on.

I have tried:

- Restarting the computer several times - Restarting Firefox several times - Clearing cache and cookies - Refreshing Firefox to default settings - Updating Firefox - Uninstalling and re-installing Firefox

The weird thing here is that I have not changed any settings whatsoever, and, when I try to use the camera in Chrome it works, as well as in Zoom. Now, when I created a secondary profile in Firefox, it did work there too. Any ideas as to why this might be happening?

Asked by roxandara 1 week ago

Last reply by TyDraniu 13 hours ago

Black corners

Can someone help me get this black awful black corners out?? I don't really know what I've done to have them. With the previous update they weren't there. Thanks! … (read more)

Can someone help me get this black awful black corners out?? I don't really know what I've done to have them. With the previous update they weren't there.

Thanks!

Asked by wherewell 15 hours ago