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HTML5 Video is not supported

Dear Sir, Shahid MBC was working perfect before couple of weeks ago you can check from this link https://shahid.mbc.net/en/player/episodes/Tamer-Wa-Shawqiyya-season-1-… (read more)

Dear Sir,

Shahid MBC was working perfect before couple of weeks ago

you can check from this link

https://shahid.mbc.net/en/player/episodes/Tamer-Wa-Shawqiyya-season-1-episode-1/id-1011829

Now there is some sort of an error message of HTML5 video

Asked by emadeldin1978 4 months ago

Last reply by cor-el 4 months ago

Multiple instances of Firefox appear on task manager when only one screen is up

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. … (read more)

Recently Firefox is slower and when I have one screen up and go to task manager it shows anywhere from 8 to 40 instances of Firefox running and sometimes 98% CPU usage. I have had other problems since the Microsoft January 9, 2024 update. Is this related or is this a separate Firefox issue? How to start fixing?

thanks

Ron

Asked by merrittrh 3 months ago

Last reply by zeroknight 3 months ago

Nightly help menu doesn't function

Nightly updated this morning and the help menu from the sandwich has stopped working. The menu options display, but none of them function. Mouse click makes the menu disa… (read more)

Nightly updated this morning and the help menu from the sandwich has stopped working. The menu options display, but none of them function. Mouse click makes the menu disappear as if it's going to show the panel attached to the option.

Version: 129.0a1 Build: 20240613093628

Asked by bobfishr 1 day ago

Last reply by James 1 day ago

Firefox on Windows unusually slow

Hi, I've been using Firefox on all my devices for YEARS without any issues. However, as of recently, I had moved into a new apartment, and with that came a new internet c… (read more)

Hi, I've been using Firefox on all my devices for YEARS without any issues. However, as of recently, I had moved into a new apartment, and with that came a new internet connection, which was very slow since the beginning, but usable.

At first I had assumed that Firefox on my PC was loading websites more slowly because of my poor internet, which was partly the case - however, my laptop and Android phone were on the same network as the PC and were both much faster. So I assumed it had something to do with the differences between WiFi and Ethernet connections - the PC was plugged into the latter while the laptop and phone were using WiFi.

But then I noticed that Firefox was the only program with lacking speeds. Spotify loads video podcasts with no problem, Steam downloads are relatively fast (as much as my network allows), only Firefox took MINUTES to load a simple web site. For example, I tried opening Reddit on my PC to write this post, gave up, and am now writing it on my phone. The Reddit website is still loading on my PC as we speak.

I honestly don't know what could be causing this issue. I checked Task Manager, and Firefox isn't using any more resources than it normally would. I am also using the latest version, I just checked.

Any ideas or fixes? Even diagnosing the problem would go a long way.

Asked by segecicluka 5 months ago

Last reply by zeroknight 5 months ago

Firefox no longer working in Windows 10

Hello. About a month ago FF stopped working on our installation of Windows 10. Affecting 2 PCs. Not finding much new information on the internet about it. We are not … (read more)

Hello. About a month ago FF stopped working on our installation of Windows 10. Affecting 2 PCs. Not finding much new information on the internet about it.

We are not IT professionals, so our ability to troubleshoot is limited to recommendations from Mozilla. Tried creating a new profile, clearing cache, refreshing, reinstalling, etc., and other instructions found within Mozilla's support center (https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems).

Any direction is appreciated. Is this a common issue?

Asked by 3willards 6 months ago

Last reply by zeroknight 5 months ago

Fcitx input method doesn't work

The fcitx input method works everywhere on my computer except Firefox. I've added the following to my etc/environment file, which is the main suggestion I found online: G… (read more)

The fcitx input method works everywhere on my computer except Firefox. I've added the following to my etc/environment file, which is the main suggestion I found online: GTK_IM_MODULE=fcitx QT_IM_MODULE=fcitx XMODIFIERS=@im=fcitx But it still doesn't work. My operating system is KDE neon 5.27.

Asked by Ruskin 5 months ago

Last reply by zeroknight 5 months ago

Update to 121 lost my booksmarks and saved passwords?

I had Firefox 120.1 on a Windows 11 Pro 23H2 system and everything was fine, then today Firefox updated itself to version 122 and all my bookmarks / settings and saved pa… (read more)

I had Firefox 120.1 on a Windows 11 Pro 23H2 system and everything was fine, then today Firefox updated itself to version 122 and all my bookmarks / settings and saved passwords disappeared. When I went to the bookmark manager there were no backups to restore but when I searched the C: drive for "Bookmarks*.json*" I found dozens in the profile that Firefox is currently using (about:porfile shows my default and there is only one profile on the computer) and I copied the most recent one from a couple days ago and used the bookmark manager to restore it. However I've lost all my saved passwords and I absolutely need to get those back, how can I do that?

Asked by Norm@Home 5 months ago

Last reply by cor-el 5 months ago

Firefox randomly stops loading pages, continues when another browser is loaded.

First of all, an important thing to note is that this is happening on only my school laptop, and not my pc. This problem occurs on all school laptops that have Firefox in… (read more)

First of all, an important thing to note is that this is happening on only my school laptop, and not my pc. This problem occurs on all school laptops that have Firefox installed. The reason I, and some others want to use Firefox is simply to get an ad-blocker as extensions are blocked on the default browsers (chrome and edge).

Anyway, the issue is as such: One moment, I will be browsing normally, and then the next, a page will stop loading or refuse to load any new content. It is just like there is no internet going to Firefox, despite the laptop having internet connection as seen in other programs. The way I fix this is by opening edge, waiting for it to start, and then closing edge. Firefox then has internet connectivity again and will work perfectly fine for another few minutes, before having to do it again.

I really have no idea why this is happening, and especially why it is fixed by opening and closing another browser. Obviously this is caused by some administrative program on the computer, but by the way that I can temporarily fix it, I would assume that there is a more permanent solution. The admin programs on the computer are GlobalProtect (VPN), Sophos Endpoint Agent (Security), and Teamviewer (probably not relevant).

As this is for a student, doing something that is against the school rules, it is absolutely necessary that this gets fixed as soon as possible. I simply cannot live with these default browsers with ads. /s

Thanks for the help

Asked by pm2creeper 5 months ago

Last reply by zeroknight 4 months ago

can't search for websites

I can't get Firefox to connect to web on my computer even though my computer is connected to working WiFi which is how I'm asking for help using my phone if I have to ins… (read more)

I can't get Firefox to connect to web on my computer even though my computer is connected to working WiFi which is how I'm asking for help using my phone if I have to install Firefox again on computer is there someway of doing it using the app on this phone I can't access the web on my computer with bing either

Asked by jonesjohnnyw135 5 months ago

Last reply by zeroknight 5 months ago

Emailed Links Open Blank Pages

For the past week or two, all links sent to me via email open to blank pages. In other words, I click a link in an email and am taken to a completely white, blank page i… (read more)

For the past week or two, all links sent to me via email open to blank pages. In other words, I click a link in an email and am taken to a completely white, blank page in a new tab of my Firefox browser. I've tried clearing my cache but that didn't resolve the issue. I figure it's time to ask for some help with this strange, frustrating issue so that I can open links emailed to me. I've attached a screenshot of one of the emails this happens with. It's been happening with a company called Geru as well as the one in the screenshot, but I've found that links from the Epoch Times for instance work fine. Please advise, thanks!

Asked by JM 5 months ago

Last reply by cor-el 5 months ago

Firefox is spawning a million dialog boxes when I try to download a PDF

I have had a really consistent experience on Firefox for Ubuntu (120.0 (64-bit)): I open a google doc and choose "Download > PDF" Google Docs pops the PDF open … (read more)

I have had a really consistent experience on Firefox for Ubuntu (120.0 (64-bit)):

  • I open a google doc and choose "Download > PDF"
  • Google Docs pops the PDF open in a new tab. The location is my own file system, eg. `file:///home/amanda/Downloads/whatever.docx.pdf`
  • I use ctrl-s to save the PDF to a more suitable folder
  • Firefox starts spawning dialog boxes. The black border around the dialog box just grows for a while. I can't even tell if clicking "cancel" is actually doing anything because maybe it is closing the dialog and revealing the one below.
  • The only solution is to quit Firefox entirely.

It seems to also happen if I print from Google Docs or just use the finder to open a PDF directly in Firefox: using ctrl-s to save starts it spawning infinite "Save" dialogs.

Obviously, I can avoid this by using the OS file manager to move the PDF to a more suitable location but it would be really nice to not have to keep track of that.

Asked by amanda 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Firefox crashes whenever downloading or uploading is tried

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Re… (read more)

Firefox browser crashes whenever uploading or downloading is tried. It seems website independent, and even a trial to start download from an email crashes the browser. Report IDs for some of the submitted crash reports:

bp-14ac8a97-77af-46c6-a59b-4f5c30231220 bp-b73b7d46-fbb3-48b7-8298-358db0231220 bp-fe6b5110-282a-428f-b539-a61780231220 bp-c43a750b-6802-4869-9461-c8e9f0231220 bp-2f901767-5dc1-4858-b182-7583f0231220 bp-d6310f4d-ec03-40c7-bae4-0df550231220 bp-e4816ab9-cc8c-4f63-ad87-26f2d0231220 bp-8abda867-a0ee-48fe-9d1e-9d64b0231220 bp-827ddfcf-4352-4f2c-82c4-7e01c0231220 bp-2c16b203-21ca-42e2-b91c-96bbd0231220 bp-e54bcd31-2532-44a8-845c-5a4120231220 bp-15e37b7e-749a-45f5-a9e0-a7c810231220 bp-7204c927-ec96-4318-a298-c7b1f0231220

Asked by ymaan 5 months ago

Last reply by jonzn4SUSE 5 months ago

hardware acceleration option no longer available

since the update today my browser's been really slow to stream video across the board. i fixed this a few months ago by turning hardware acceleration off and i tried to … (read more)

since the update today my browser's been really slow to stream video across the board.

i fixed this a few months ago by turning hardware acceleration off and i tried to check if it had been turned back on and the entire option is completely gone from the performance section in settings.

i dont see an option anywhere else to change this, and i really dont want to switch back to chrome for streaming. is there a hidden option somewhere that im missing?

Asked by emma.vasaturo 5 months ago

Last reply by zeroknight 5 months ago

MetaMask extension

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field. I reinstalled MM… (read more)

Over the past day or so, I keep having trouble accessing my MetaMask wallet. I just get a spinning wheel and I never get to the "enter password" field.

I reinstalled MM several times, I cleared my cookies and cache. Any idea why this keeps happening?

Asked by mr.m7056 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

firefox app flickering

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps… (read more)

Firefox app on Samsung Galaxy s22 ultra keeps flickering, this occurs 2 out of 5 times when app opened, tried to reinstall app, delete cache, force stop app..but it keeps happening, this seemed to occur after last app update, once the app is force closed and reopened then it responsds normally but once closed and reopened the error is back.

Asked by SATORI 5 months ago

Last reply by zeroknight 5 months ago

Firefox tab resetting intermittantly

For the past week or so, Firefox has been resetting the tab I am using. The whole tab will suddenly go blank except for blank placeholders for buttons, frames, etc., afte… (read more)

For the past week or so, Firefox has been resetting the tab I am using. The whole tab will suddenly go blank except for blank placeholders for buttons, frames, etc., after which a few seconds later the tab reloads. If I was watching a video, that video is still there but has been reset to the start. There does not seem to be any particular trigger (I read another thread from about a year ago in which another user described the same problem.) I have never seen this kind of random reset/reload behavior in Firefox. Let me know if there is a way to collect more information if possible. Thanks for your time.

Asked by gridsleep 5 months ago

Last reply by zeroknight 5 months ago

Firefox constantly freezing and locking up. Attempts to clear history paralyses browser.

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disa… (read more)

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disabled and removed. I've tried resetting Firefox to default everything yet it makes no difference.

Also I can not clear history. I've tried multiple different clear history plugins but none of them work at all. And when I try the traditional way of clearing Firefox history the window pops up and then the entire browser just freezes while 'clearing' and never gives me back control, I have to force quit and restart to regain control. And then when I relaunch the history is still not cleared!

So aside from the constant lagging and lockups it seems that any attempt to delete history whether using the inbuilt function or adding plugins messes up the whole browser.

Googling this issue it seems others are having the exact same problem with Firefox and yet any suggested solutions (reset browser) don't seem to be working for may of them.. Or me.

Asked by godzoo 5 months ago

Last reply by zeroknight 4 months ago