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Update download stalled

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps … (read more)

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps spinning without making any further progress. I'm on a 2020 iMac running Sonoma 14.5 My internet connection is still functioning. I'm wondering what I should do. Is there a way to just cleanly stop and start over? Or stop and continue.

Asked by cak 3 days ago

Answered by cak 2 days ago

  • Solved

Issue on Youtube with their auto translate (to different languages) subtitles

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. The… (read more)

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. There's a thread on the Youtube support site with nearly 40,000 posts of people with the same issue and tonight I was trying to watch a video where the hosts talk in Italian, so I use auto translate to English subtitles but no subtitles appear. It will show Italian language subtitles.

I've gone back through this Youtube channel's history trying videos I've previously watched from months/years ago when auto translate used to work but even they're not working now.

I decided to try the video in Edge browser and to my surprise the auto translate to English worked there. They also work in Chrome.

So what could be causing this issue on Firefox, which started about August time?

This is quite bizarre as I assumed all the processing/translation was done by Google/Youtube so in what way can Firefox be part of this issue?

To be clear, subtitles in the (foreign) language the people are speaking, works. Subtitles translated from that language to English (or other languages) has stopped working. Subtitles translated from that language to English IS working on Edge and Chrome browser.

Asked by Jota 3 weeks ago

Answered by Jota 3 weeks ago

  • Solved

A Block Ad does not allow me to access a site. How to remove it?

Hello. I did not receive an answer to my last help request. A Block Ad does not allow me to access this site: https://www.tempo.pt/lisboa.htm?utm_source=newsletter&ut… (read more)

Hello. I did not receive an answer to my last help request. A Block Ad does not allow me to access this site: https://www.tempo.pt/lisboa.htm?utm_source=newsletter&utm_medium=email#-0eebc5457c97ef8bca0b518ed4194951 I need some help, please. This is a site informing me about the weather. Thank you.

Asked by Natalia Sarmento 1 week ago

Answered by jonzn4SUSE 1 week ago

  • Solved

no connection to gmail or googlemail

Suddenly I can no longer connect to gmail or googlemail on mozilla. It works fine everywhere else. At present I'm having to use Microsoft Edge for emails. Everything else… (read more)

Suddenly I can no longer connect to gmail or googlemail on mozilla. It works fine everywhere else. At present I'm having to use Microsoft Edge for emails. Everything else on Mozilla seems to work fine. I don't get any messages to say why. The input just sits there with the fullstop going left and right. Any ideas ?

Asked by william.croy 4 days ago

Answered by jonzn4SUSE 4 days ago

  • Solved

Bookmarks are missing and unable to restore

My Bookmarks are missing. I see backups under the profile/bookmarkbackups folder but when I manage bookmarks, they are not in the restore dropdown. I have followed the s… (read more)

My Bookmarks are missing. I see backups under the profile/bookmarkbackups folder but when I manage bookmarks, they are not in the restore dropdown. I have followed the steps to delete the places.sqlite but when I reopen firefox, I do not see the bookmarks have been restored. I thought it might have been related to Norton Utilities so I renewed a subscription but no luck. I also have a json file with my bookmarks but I cannot choose it from Manage Bookmarks, either

Asked by jeff.horne 1 week ago

Answered by jeff.horne 4 days ago

  • Solved

All of a sudden I'm constantly getting pop up ads on my home page. How do I stop them? I keep clicking that the ads are inappropriate, or I've seen them numerous times, etc.

All of a sudden I keep getting pop up ads on my Home page, even though I click on that I'm not interested or they're inappropriate, etc. How do I stop these??

Asked by Twotutor 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Solved

When using DuckDuckGo Search, I cannot drag and drop the search URL into my Bookmarks.

When using DuckDuckGo Search I cannot drag and drop the search URL into my Bookmarks. I can drag and drop a Google Chrome search URL into my Bookmarks as usual. Also, the… (read more)

When using DuckDuckGo Search I cannot drag and drop the search URL into my Bookmarks. I can drag and drop a Google Chrome search URL into my Bookmarks as usual. Also, the correct URL is not shown for the search using DuckDuckGo. See attached screenshot.

Please resolve.

Asked by Wayne Carpenter 1 week ago

Answered by TyDraniu 1 week ago

  • Locked

Bing homepage on Firefox

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing',… (read more)

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing', but the next time I come back to the homepage these settings have turned themselves back on. What do I have to do to retain these settings?

Asked by TV John 6 days ago

Last reply by Denys 5 days ago

  • Solved

Can't scroll some webpages (no scrolll bar). can scroll others

I run the current version of Firefox on a Dell Inspiron 15 3530 laptop under Windows 11 Pro, I've found two webpages that I can't scroll--there's no scrollbar on the page… (read more)

I run the current version of Firefox on a Dell Inspiron 15 3530 laptop under Windows 11 Pro, I've found two webpages that I can't scroll--there's no scrollbar on the page, and the arrow keys don't work. On other pages, there's no problem. but I simply can't scroll thes pages. What's going on here?

Asked by crogerblair1 1 week ago

Answered by jonzn4SUSE 6 days ago

  • Solved

Hotmail - Outlook site page does not load

I can not access my Outlook/Hotmail account in FireFox. I get a plank page. I have never had this problem before. I have no problem loading it in other browsers. Did … (read more)

I can not access my Outlook/Hotmail account in FireFox. I get a plank page. I have never had this problem before. I have no problem loading it in other browsers. Did something change? How do I correct this problem?

Asked by Packtraveler 6 days ago

Answered by jonzn4SUSE 5 days ago

  • Solved

Unable to Reinstante Missing Bookmark Toolbar Icons

I'm running 145.0.2 on Mint Linux and Windows 11... Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Too… (read more)

I'm running 145.0.2 on Mint Linux and Windows 11...

Like many other users, I have an issue in which roughly half of the icons representing bookmarks on my Bookmarks Toolbar have been replaced by the black+and+white icon of a globe. The links work, but because most of them are now the same, it means I have to hover over them to make sure I click on the link I want.

I've tried: Exporting all my bookmarks to HTML; deleting all bookmarks; re-importing Deleting the "favicons.sqlite" database and letting Firefox recreate it Creating a new Profile and importing all my bookmarks "fresh" in to there

Not only does none of this seem to work, the results are actually inconsistent.

This problem has been kicking around for years - certainly for many major releases of the browser. I understand that there could be deep/complicated issues such as a corrupt user profile, for example...

Unfortunately, however, there does not appear to be any consistent or reliable effective advice on how to fix this issue... and nothing I try seems to resolve the problem.

I'd be very grateful for any recommendations on a reliable repair for this issue.

But I'd also be grateful for suggestions as to how we might go about suggesting to the devs that this long-running bug is overdue a permanent fix.

Thanks in hope.

Asked by spaceman sproggit 1 week ago

Answered by jonzn4SUSE 5 days ago

  • Solved

Firefox on Debian 13 with XFCE: Firefox doesn't respect my GTK theme, except if the theme's name ends with "-dark"

Hello, I just set up a computer with Debian 13 'Trixie', and I downloaded and installed the latest Firefox for Linux (version 145) from Mozilla's site. Then I noticed a… (read more)

Hello,

I just set up a computer with Debian 13 'Trixie', and I downloaded and installed the latest Firefox for Linux (version 145) from Mozilla's site.

Then I noticed at first that it wasn't following my GTK theme. Then after testing a bit, I discovered it would respect only themes with names that end in "-dark". I've taken some screenshots and attached them to demonstrate the problem.

firefox-esr from Debian's repositories didn't have this problem. But also, I've got another computer that still has an older distro (Debian 11) installed, and I'm running the latest firefox 145 on that too, and it always respects my GTK theme regardless of whether its name ends in "-dark". So, perhaps this is a GTK/GTK4 problem or something?

Does anyone know about this issue, can anyone help? I would really like Firefox to respect my choice of theme regardless of whether the theme's name ends with "-dark" or not.

Asked by dusthillresident 2 weeks ago

Answered by Denys 5 days ago

  • Solved

Hiding "The security sandbox is disabled" warning

I've purposefully used the environment variable to disable the security sandbox. How can I acknowledge and hide the persistent warning? Is there any about:config value f… (read more)

I've purposefully used the environment variable to disable the security sandbox.

How can I acknowledge and hide the persistent warning? Is there any about:config value for it?

Thank you!

Asked by Maximiliano 6 days ago

Answered by TyDraniu 6 days ago

  • Solved

typo in saved email address in pre-fill

Sometime ago I must have made a typo when entering my email address into a pop-up window in Firefox. Firefox continues to find and use this wrong address in pre-fills bu… (read more)

Sometime ago I must have made a typo when entering my email address into a pop-up window in Firefox. Firefox continues to find and use this wrong address in pre-fills but I can't find anyway to correct it. I've worked through Settings/Privacy & Security with no luck. Can someone help please? (Windows 10 Firefox 145.02)

Asked by mike741 1 week ago

Answered by jonzn4SUSE 6 days ago

  • Solved

Thunderbird update to 145.0

Since update to version 145.0 I cannot send messages, when sending I get this message "Sending of the message failed. An error occurred while sending mail. The mail serve… (read more)

Since update to version 145.0 I cannot send messages, when sending I get this message "Sending of the message failed. An error occurred while sending mail. The mail server responded: <*******@shaw.ca> sender rejected AUP#POL. Please verify that your email address is correct in your account settings and try again". Nothing has changed with account settings. Same problem on another machine that updated to 145.0. Any ideas what is broken?

Asked by Dave Harris 1 week ago

Answered by Dave Harris 1 week ago

  • Solved

Microphone in the AI Sidebar

I can't seem to locate how to activate the microphone in the AI sidebar. I have Gemini selected, and when I hit the microphone to dictate I get the following message.. Un… (read more)

I can't seem to locate how to activate the microphone in the AI sidebar. I have Gemini selected, and when I hit the microphone to dictate I get the following message.. Unable to access the microphone. Please check settings.

I looked through Firefox settings and my laptop's but I don't see where it is turned off or asking for activation.'

Tom Z.

Asked by Tom Z 6 days ago

Answered by TyDraniu 6 days ago