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Mozilla, a company whose literal goal is to keep the internet free for public use, ironically makes it virtually impossible to contact them

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact"… (read more)

There is literally not a more appropriate place to post this in a 2 hour online search quest to find such a place. So, to sum it up, Mozilla does not include a, "Contact" link on most of their public facing pages. Only a select few have them. Mozilla offers absolutely no way to provide feedback from what I couldn't find. Any page with the feedback box "Did this help" thumbs up and thumbs down literally results in nothing except the box disappearing when I click thumbs down. Mozilla's emails to their email list recipients have no second form of contact information on them beyond a mysterious unnamed physical address (which is illegal btw and lololol, I am disgusted about this for a company that is supposedly all about legal transparency online). Then, Mozilla's "Contact page" (https://www.mozilla.org/en-US/contact/) contains a completely broken map that shows literally nothing but appears to be intended to show geographical regions to contact. They link to a Facebook page without a contact option. There is an extremely limited support menu that looks like it was developed by a teenage web developer and which offers NO link to a Mozilla foundation support option. The dinky little "Get Help" link at the very bottom is the only thing that could even remotely be related to getting general Mozilla foundation help/offering feedback. Clicking on that routes to the help forum homepage which has zero options for Mozilla Foundation or Mozilla pages reporting broken features and etc. The Mozilla Github seems to only be tailored towards the various Mozilla coding projects but seems to be completely absent of actual Mozilla applications such as Firefox. Doing an extremely thorough Google search for the email address of Mozilla or any of its public facing representatives resulted me with absolutely zero results. Mozilla doesn't even openly provide a mailing address to the public on its website from what I could find (this is scary to think about in a scenario where I would need to mail legal documents to Mozilla). Mozilla has no publicly listed phone number anywhere on Google. I could not even find any leaked email addresses to anyone whatsoever within the Mozilla foundation, almost as if they actively scrub them from search results. This seeming lack of connection with Mozilla's actual users is quite concerning to me. Lol, if I were writing one of Mozilla's privacy review articles on Mozilla themselves, I would give a warning sign due to a designed communication-killing wall between them and their end users.

Please reroute this concern to the correct area. I know it is not posted in the right place but Mozilla literally left me with no option on a more appropriate place to leave it.

Asked by nicholas18 3 weeks ago

Answered by jscher2000 3 weeks ago

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Why, why, why do the devs keep pushing asthetic design changes that user obviouslly relly don't want? You got $450 million from Google, so maybe you're doing it on purpose to drive FF users away.

Remember when FF had over 25% market share? And now you're at less than 3.5%. That's because you keep messing with the FF interface. Take for example you're unwanted … (read more)

Remember when FF had over 25% market share? And now you're at less than 3.5%. That's because you keep messing with the FF interface. Take for example you're unwanted chunky new double spaced menus and bookmarks. Everybody hates them. You know that. Why not listen to the last of the FF users?

Why not give use end-users a voice in how Firefox looks? Let us OPT OUT of cosmetic design changes. I've never been asked my opinion in a survey and you killed-off the FF feed back feature. Why? Because too many people don't like what your doing? Since Google essentially owns you now, are trying to kill off FF for them? Because you're doing a great job of it!

Asked by dougmarkell 1 month ago

Last reply by Seburo 1 month ago

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Can container tabs open in a new tab?

I think this is a feature request. Here's what I'm seeing: do a web search click on a link that launches a container tab, like Facebook current tab killed (!) new pag… (read more)

I think this is a feature request. Here's what I'm seeing:

  1. do a web search
  2. click on a link that launches a container tab, like Facebook
  3. current tab killed (!) new page opens in container tab
  4. History gone/back button disabled

3 creates a a very frustrating user experience. Since you get no notification that the current tab will be killed by clicking a link, you don't know why your history is gone. It took me a while to figure it out and I'm a developer who's been surfing the web since Mosaic. I found that the history is there if I look at the history tab, which is good. Even better, "undo close tab" resurrects the killed tab.

But why not automatically open the page in a new tab and leave the original one open? I don't see an option for that, but maybe I missed it? Thanks.

Asked by Philip 1 year ago

Answered by Wesley Branton 1 year ago

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I wish to complain about firefox it's a STATEMENT not a QUESTION. Damn robots.

I have statements to make about my firefox experience. It is F E E D B A C K. It's not a question! I don't want to read screed of gunk to post feed back. Good grief th… (read more)

I have statements to make about my firefox experience.

It is F E E D B A C K. It's not a question! I don't want to read screed of gunk to post feed back. Good grief the internet is going to the pack .

I have already be scolded for posting in the wrong forum and sent over here. Frankly this sucks.

Try this for size:

The bookmarks saving in otherbook marks. What the ...

Stupid bar search bar nonsense pops up under the URL window when I try to type in a URL. GO AWAY! I have turned all that cr... off but still it is there. No. no no ! Oh it's still doing it.

Hot keys, key combos etc. I write email, mash small keys on laptop, email gone. Get huffy. Just no. Can you FOCUS the whatever so that all hot keys etc are DISABLED.

I would write something offensive in Russian right here but my Russian is very bad. Sorry. ( It will get better one day)

To wrap up.

Where is the FIREFOX complaints department!!!

Asked by Aleksander Strugatsky 2 years ago

Last reply by jestersblood 1 year ago

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Request an option to SKIP individual updates

The current update in Firefox has NOTHING to do with me. Nothing that is added or fixed has anything to do with my system or how I use the browser. (This happens FREQUEN… (read more)

The current update in Firefox has NOTHING to do with me. Nothing that is added or fixed has anything to do with my system or how I use the browser. (This happens FREQUENTLY) I am getting NAGGED by Firefox to install it. (Settings are be notified about updates, I choose when to install). .

I always check and read the detailed release notes. I REALLY resent being forced to install updates that do not relate to my system or what I do in any way!

Please Firefox, PROVIDE OPTIONS to SKIP updates! This feature/option is LONG LONG OVERDUE! Make it so!

Asked by Amy_energy 2 years ago

Answered by Amy_energy 2 years ago

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Bookmarks need experts improvements as they can be more efficient ... let me explain

Hi experts, recently I installed and run Firefox Quantum 65.02 64 Bit Edition. I was very pleased with all. I am writing this request since I truly want Firefox Quantum … (read more)

Hi experts, recently I installed and run Firefox Quantum 65.02 64 Bit Edition. I was very pleased with all. I am writing this request since I truly want Firefox Quantum be the best ever. I found some bugs but I will start with the most important request : the Bookmarks need your help. The Bookmarks are set in a JSON format file and Import can lead to an XML format file. The bug is that you cannot restructure or rename many bookmarks (Favorites) in Explorer mode as I can do with IE.v11. As example : with the Favorites folder of IEv11, I can Manage or Rename many .URLs simultaneously. So we need the Firefox Quantum developers to have a JSON to URL converter tool so that we can manage the many Firefox Q bookmarks in Explorer simultaneously. It will be a kind of Bookmarks Folder in Explorer ... That will be great. Then Firefox Quantum will make then background URL to JSON conversion so that it will update all the Bookmarks in Firefox Quantum ... I hope that you can convey this IMPORTANT Feature directly to the Developer Group concerned by Bookmarks. 2019 0310 1732.

Asked by R_Reyob 2 years ago

Answered by R_Reyob 2 years ago

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Please, implement a customize option to get the Tabs bar on Bottom (under the bookmarks toolbar) without having to tune the chrome.css. Thanks

This is for the mozilla firefox developers: I wonder why firefox is getting less and less customizable by default as it was in earlier days. Now with Firefox 65 again you… (read more)

This is for the mozilla firefox developers: I wonder why firefox is getting less and less customizable by default as it was in earlier days. Now with Firefox 65 again you repeadedly change a lot so we have to look around for new tuning tips again, that is no fun!

Please, implement a customize option to get the Tabs bar on Bottom (under the bookmarks toolbar) without having to tune the chrome.css, also tab height and width should be customizable for everyone. For all users. Also the functions how tabs and links open is too less so we always have to install addons or tune about:config if possible. Like: - New tabs from all entries url bar, searchbar, bookmarks - open tab (also new ones) next to current

Firefox should be different from chrome and other browsers and should give the user more options to customize. Thanks Claudy


Thanks

Asked by Claudy 2 years ago

Answered by FredMcD 2 years ago

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3 negative things with Moxilla FireFox Browser and 2 suggestions.

Hi , There are 3 negative things in Mozilla Firefox browser:- 1-FireFox is full of ads and Firefox ad blocker is weak it doesn't even block most ads! when I click on some… (read more)

Hi , There are 3 negative things in Mozilla Firefox browser:-

1-FireFox is full of ads and Firefox ad blocker is weak it doesn't even block most ads! when I click on something a new tap get opened and I find a page or a website or something I have no relation with it! For example I am in a modding website and I click on search button then a new tap comes and I find another website or page about how to be rich and that is not what I want!. By the way a lot of people prefer Google Chrome browser because it has no ads however I prefer Firefox browser please remove the ads from firefox, Make firefox browser clean of ads.

2-Where is the register button?! I took maybe 15 minutes to find a solution to register in this website then I knew that the only way to register is by volunteering but I don't want to volunteer I just want to register to ask a question! I am sure that I am not the only one who is talking about that there is no register button, Please put a register button so people can register quickly.

3-I have an old account and I forgot its password so I wrote my email to receive a password reset link and I waited maybe 2 minutes or 1 minute and I didn't receive the link so I tried again by writing my email and again I didn't receive the link!

Suggestions:-

1-Please put a "|([fast])|" VPN for Firefox browser because some websites are blocked in other countries. 2-I know that you have many products like firefox focus so can you make a VPN can content a lot of countries please?


Thank you.

Asked by Aimbot 3 years ago

Answered by Shadow110 3 years ago

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Can you please add Windows 10 Hello fingerprint to Firefox Master Password Options.

I have a Bio-Key fingerprint reader I use to login to my Windows 10 laptop using Windows Hello. Can you please give us fingerprint login as the master password for our Fi… (read more)

I have a Bio-Key fingerprint reader I use to login to my Windows 10 laptop using Windows Hello. Can you please give us fingerprint login as the master password for our Firefox accounts?

Asked by v.bowen 3 years ago

Answered by FredMcD 3 years ago

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When will Mozilla add an in-built 'Save as PDF' option in Firefox?

Why Mozilla is not adding 'Save as PDF' in Firefox like in Chrome or Opera? I saw many discussion forums: https://support.mozilla.org/en-US/questions/1212834, https://sup… (read more)

Why Mozilla is not adding 'Save as PDF' in Firefox like in Chrome or Opera? I saw many discussion forums: https://support.mozilla.org/en-US/questions/1212834, https://support.mozilla.org/en-US/questions/1211433 . But none of them, helped me. They said that it needs an add-on. But the question arises - Why Mozilla is not adding this feature?. I have got some api(s) too (If it helps any Firefox Developer to build the feature in Firefox and give it in future releases. See this api: https://pdfcrowd.com/doc/api/ . There is an open source too : https://wkhtmltopdf.org/ . Please add them I beg your pardon !

Asked by Anabadyo 3 years ago

Answered by FredMcD 3 years ago

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Change Firefox icon

I love Firefox, however it's missing a feature that would help me a lot. I'm a developer and I switch between the Development and Production web site a lot. I'm worried I… (read more)

I love Firefox, however it's missing a feature that would help me a lot.

I'm a developer and I switch between the Development and Production web site a lot.

I'm worried I do some action in Production thinking I'm in the Develop one. To minimize the risk there are some measures I take. 1- I use a different user in the Development version 2- The Development version as a different color 3- I use a different browser for Production (Chromium)

I would like to start using Firefox in Production too, but in order to make it safe I need to be able to change the Firefox icon in the Operating system status bar. This way I always see with icon in the Operation System status bar I should click to go to the Production Browser. If for security reasons the Firefox icon can not be changed for each profile, then if you add a "save to desktop" chrome like feature it should do the trick. In my particular use case, since the Development version does not have the favicon, It would be enough to Firefox display the favicon of the current selected tab instead of the Firefox icon.

Thanks

Asked by antcasq 3 years ago

Answered by TyDraniu 3 years ago

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why were inbuilt themes like qute 5++ eliminated? They were superb adons and harmless. I don't understand. Your present themes are useless, just change colors

You seem to arbitrarily decide to eliminate numerous add-ons. For years I have been using and working with Scrapbook. By upgrading to Firefox Quantum, all of a sudden so… (read more)

You seem to arbitrarily decide to eliminate numerous add-ons. For years I have been using and working with Scrapbook. By upgrading to Firefox Quantum, all of a sudden somebody decided to call this program 'legacy software' (whatever that is!) and pretty much eliminate it. I had many files on scrapbook which now I cannot access and seem to have just vaporized. This is not a professional way of running and managing a web browser used by millions. Who makes these decisions and based on what criteria you decide to eliminate add-ons without notification. Once an add-on is listed on your site, then one assumes that it could be used and will be there for the foreseeable future. If you want to eliminate whole bunch of add-ons then you need to have a much much stricter criteria for putting them in your list in the first place.

This is very disappointing

Asked by mantique 3 years ago

Answered by cor-el 3 years ago

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I have now 80 tabs open all the time in 2 windows.I am working on few projects the same time

I have now 80 tabs open all the time in 2 windows.I am working on few projects. Since last month is stable on Firefox. No other web browser can do it, becouse I send feed… (read more)

I have now 80 tabs open all the time in 2 windows.I am working on few projects. Since last month is stable on Firefox. No other web browser can do it, becouse I send feedback and you fix it was not always good but now its great. I know that 80 tabs everyday is too much but I like to left article to read or eBay web page to search later. Thank You for this effort. I try Chrome but its slowing down Mac computers after few hours, even Safari is a piece of s...trash.

Please just install small button for feedback so it will be easier to write positive comment or give you idea what we ( customers need)

Kind Regards Peter from London

Thanks. 


edited email from public and search/spam bots.

Asked by piter.hazelnut 3 years ago

Answered by the-edmeister 3 years ago

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Firefox Quantum is a disaster, where is the 'classic' version???

Quantum is a mess, a serious loss of functionality because it removes the rich, powerful suite of add-ons/tools. These tools were what made Firefox so popular among the t… (read more)

Quantum is a mess, a serious loss of functionality because it removes the rich, powerful suite of add-ons/tools. These tools were what made Firefox so popular among the tech literate and a go-to for tech companies that used browser add-ons to create internal tools.

This is not just a complaint against change, I dearly hope you are listening and recognize what a disaster this is shaping up to be. The "speed difference" between modern browsers (non-mobile) is so negligible that it is meaningless... customization and the ability to use 3rd party privacy software are the hallmarks of tech literate users (which are and have been your base). Please do not disregard this, the 'upgrade' to Quantum smacks of executive level decisions that are badly out of touch with reality (or a dev team that is not equipped to handle a major release). If you abandon your users to chase Edge/Chrome users, you will simply cease to be relevant.

Please revert or release a 'classic' version (with legacy add-on support) or this will be the end of Firefox. This is a product management level decision but Mozilla has no future against Edge/Chrome if this course is maintained. It is ironic that you are destroying your own market position, all but handing the big two the future. If this is the future of Firefox, I will make sure to recommend against Mozilla products in the future.

Asked by bharland 3 years ago

Answered by FredMcD 3 years ago

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https://youtu.be/GOMIBdM6N7Q

Page turning machine. Who is in charge of developing Rube Goldberg devices? Firefox should apply for the Guinness book of world records due to the unneeded complexity of … (read more)

Page turning machine.

Who is in charge of developing Rube Goldberg devices? Firefox should apply for the Guinness book of world records due to the unneeded complexity of the browser. They would probably lose out to Microsoft though.

Asked by rnboyd 3 years ago

Last reply by Happy112 3 years ago

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Why would I want a "refresh", or an update, for that matter. I liked it the way it was.

I realize those that write the code have to justify their existence, but, having to learn a new look and feel each time, "whoever", decides "this might be better", really… (read more)

I realize those that write the code have to justify their existence, but, having to learn a new look and feel each time, "whoever", decides "this might be better", really sucks! What if someone, every so often, broke into your car and rearranged the layout of the controls. You'd have to learn how to drive all over again. FOR NO GOOD REASON!

I just got rid of 57.0.4 and re-installed an earlier version that LOOKS, AND FEELS THE WAY I WANT IT...

Asked by Koladra 3 years ago

Answered by FredMcD 3 years ago

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Local news survey forces me to be untruthful !

When I started Firefox today, I was directed to a survey about local news. The URL looked trustworthy, so I answered all questions best I could and tried to submit the fo… (read more)

When I started Firefox today, I was directed to a survey about local news. The URL looked trustworthy, so I answered all questions best I could and tried to submit the form. It blocked, telling me that I had not answered one question :-(

The question in question (pun intended) was multiple choice with more than one answer allowed. It asked me whether I would normally share local news via various social media channels. But I dislike social media so I had not selected any option.

Unfortunately the survey maker required at least one selected option. Obviously there is no place in today's world for people like me :-(

Result: I buckled and selected ALL options. This allowed me to complete the survey. My apologies for the unreliable survey results!

Recommended solution: Please add an option "None of the above" to this question.

Alternative solution (more polite, IMHO): Allow users to skip questions that they do not want to answer.

Asked by drietakt 4 years ago

Answered by guigs 4 years ago

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Mozilla may start collecting anonymous Firefox browsing data

Please do not start collecting anonymous Firefox browsing data!!! http://winaero.com/blog/mozilla-may-start-collecting-anonymous-firefox-browsing-data/ … (read more)

Please do not start collecting anonymous Firefox browsing data!!! http://winaero.com/blog/mozilla-may-start-collecting-anonymous-firefox-browsing-data/

Asked by f23948 4 years ago

Answered by the-edmeister 4 years ago