Firefox Community Forum

I've lost access to my [edited] @hotmail.com email address that is associated with this account, and I'd like to change my email address now before I'm locked it forever. This is the last computer that I have that is still logged in! It seems that to add another email address I need verification from my first email address, which I can not get. Please help! I don't know if your response to this help question will go to my Firefox account or my email, but if it goes to my lava950 email I won't receive it. If you could please also send it to [edited email from public community support forum], I'd really appreciate that. Thank you!

I need to update my email to my new account. I list it as my secondary and need to make it my primary email. When asking this question I got a response that there was a "make primary" button next to the secondary email that you could use to perform this task. My account does not have that option. I changed my email last year and need to correct it for my Firefox account. Please help.

The primary email that I have For my account is no longer active. I can't use that to sign in. Then email is [edited] @reagan.com. I do have a secondary email. it is [edited] @protonmail.com. Your system wants to demand that I use that primary email address. I can't do that. Can you help me?

The email account I use for my firefox login is now no longer in use, is there anyway I can change the primary email to a different one, I am currently logged in but dont have a back email on my account and if I try to add one it wants to send me a verifaction code to the email I can't access.

Hi, I found this page in the support forums which kind of answers my question, but it says in order to get my username changed (for the same reason the original poster of that page was requesting it) I need to contact an administrator. However, there's no information on how to do that and the thread is archived.

How do I contact an administrator in order to request this change?

I am returning to Firefox and need to reconfigure my account to a different email address as username. From what I can tell, I can change my profile name but the username will still be the old email address. Is my only option to start again with a new account? If so, how can I do that and completely remove the old one?

My email changed and I have no access to it. I just want to add my new email to the account. No recovery was set up as this account was set up many years ago. How can i change the account email?

Original Firefox account uses an older email now defunct and is no longer accessible. Security code being sent to add secondary email address can't be completed as older email account isn't accessible. Suggestions?

My Mozilla log-in address is an old one - I have changed my email provider from xxxxxxx@TalkTalk.net to xxxxxxx@outlook.com. Although I can still get into Mozilla I can't change my log-in to make other updates. The advice provided is to make a new extra login and then make that one the primary but it does not work.

Hello, I previously had my personal email attached to a Firefox Account. I added other emails, changed the primary email, and then completely removed my personal email from the account.

However, Mozilla still allows login with that removed email and prevents me from creating a new Firefox Account with it.

I need the email login association fully cleared so this email can be used for a separate Firefox Account, while keeping the existing account intact.

Can you please reset/remove the hidden email ownership binding on your end?

Thank you.

I have a problem, i have yahoo account that because of tje 2 way auth being 2 phone numbers that i lost and as mail recovery was one email to each other practicaly i lost any chance to log in them, my only chance is to gve a phone on yahoo in us which i cant afford, i need to change the email from my firefox account so i can still use it, im ready to prove in any way that is my account, i send this from my phone that im using for a long time, ao whqt can i do? The mail i want to change it too is [edited from public] @yahoo.com, pls hlp

Firefox is sending notifications to an old email address. In my profile, the address is [email 1 removed]@live.be, but I'm receiving notifications at [email 2 removed]@skynet.be. Can you fix this?

For some weird reason, part of your system has mispelled my given name (and I'm definitely not in doubt about how to spell my own name - I've been doing it for ore than 70 years!)

Also, part of your system thinks I'm still on Windows 10. NOT true! I changed to Windows 11 well before the old system expired.

You have me perplexed.

What is apparently the official Firefox policy is incredibly dumb:

They provide users with that ability to add secondary email addresses, recovery codes, and authentification, BUT they REQUIRE access to the primary email address to make the secondary email address primary.

IF the primary email address is unavailable, the secondary email addresses, recovery codes, and authentification are completely useless for making the secondary email address the primary one.

This supposedly provides "enhanced security".

Pro Tip: If you deny ALL internet access, you will be very secure on the internet.

Not very useful, but..

Genuinely astonished that Firefox Support thinks this is not insane.

cannot access primary email. idiot firefox requires primary email in order to make backup primary !!!!!!!

Unbelievably poor design.

I have a backup email address, recover codes, phone.

but firefox requires the inaccessible primary email address to make any changes !!!!!@!@!@!!!!!