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Copy profile and sync in my account

Hello, I need your help and support. I put in steps what i had done. 1. I had a sync in my account dchisinska-br@o2.pl 2. Format C: without extracting my profile 3. Afte… (read more)

Hello, I need your help and support. I put in steps what i had done.

1. I had a sync in my account dchisinska-br@o2.pl 2. Format C: without extracting my profile 3. After reinstal Win10 I wanted to sync but forgot the password 4. Reset password, BUT didnt know that when I change my password without Recovery Key all will be lost. 5. When I realized that this happened I found a profile from 2019. 6. Every time when I copy data form old profile to new profile browser want to refresh and whole profile is clear withou data. 7. Also I opened Help->more tools for Troubleshooting information -> Profile folder -> Open -> COPY from old to new. Nothing happened. Still have nothing.

I lost all my password, history and everything.

Please help or how to solve this problem. Or maybe you can recover data from SYNC which is missing after changing password to my mozilla account.

Thank you, Danuta

Asked by Danuta Chisińska 5 hours ago

Last reply by cor-el 4 hours ago

Last Pass Add-on

My Last Pass add-on was disabled after the last update of Firefox and when I removed it and tried to reinstall, the message was that the file was corrupted. What do I do… (read more)

My Last Pass add-on was disabled after the last update of Firefox and when I removed it and tried to reinstall, the message was that the file was corrupted. What do I do?

Asked by kevtenstar 9 hours ago

Last reply by Dropa 9 hours ago

I am having trouble downloading songs from You tube to my iTunes..

Hello, I am having trouble downloading songs from you tube to my iTunes. it keeps showing me errors. I have account with Firefox..please help me. thank you. Mrudula [P… (read more)

Hello, I am having trouble downloading songs from you tube to my iTunes. it keeps showing me errors. I have account with Firefox..please help me. thank you.

Mrudula

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by mrudupatel17 2 days ago

Last reply by Dropa 2 days ago

Upgrade 24/6/2022

Mozilla Firefox was automatically upgraded as I opened my computer. The new version started and the startup page was shown as if I had never used the Firefox browser on t… (read more)

Mozilla Firefox was automatically upgraded as I opened my computer. The new version started and the startup page was shown as if I had never used the Firefox browser on this computer before. I've been running Firefox on this computer for at least 6 years. All my saved data was gone. No bookmarks, no saved access accounts. When it asked me to migrate my data I didn't have the option to migrate any of my saved data from my previous version of Firefox. How do I get all my saved data back? I also received a message that one of my my gmail email account had been accessed by an unauthorized party. Is this also part of the installation process?

Please let me know what to do to get my saved data back.

Walter Fiori

Asked by wfiori 2 days ago

Last reply by Terry 2 days ago

Why are you so hard on people with disabilities? --Dark Mode

I was using Firefox and Owl (the addon). I just upgraded to Fedora 36. I treid installing Owl and an alternative called "Dark Reader" and both cause a message stating th… (read more)

I was using Firefox and Owl (the addon).

I just upgraded to Fedora 36. I treid installing Owl and an alternative called "Dark Reader" and both cause a message stating they are corrupted.

I enabled dark mode in the browser. Google immediately changed to a dark background which I can more easily see. This site ignores the setting and is forcing me to work with very limited ivsion

I can barely make out the UI. I found what might be a solution at https://support.mozilla.org/en-US/questions/1356233 but after hours trying to read it I gave up and am wirting here.

It is very frustrating that other sites respond to firefox settings and your support site does not.

Asked by ThePowerTool 1 week ago

Last reply by Terry 3 days ago

  • Archived

Firefox downloads

Firefox updates use the term MSI, but never do you explain what that means. Come on guys step around the counter and act like a user. Not only what does it mean, but what… (read more)

Firefox updates use the term MSI, but never do you explain what that means. Come on guys step around the counter and act like a user. Not only what does it mean, but what are the differences between MSI and the download without MSI?

Asked by rhdesktop 7 months ago

Last reply by AliceWyman 7 months ago

The update Firefox 100.0.1 ( or 2 ) has a bug

The update Firefox 100.0.1 ( or 2 ) has a bug: Firefox doesn't "see" the Fritz!Powerline ( LAN over Powerline adaptors ) and thus I can't enter the Fritz!Box. Even typing… (read more)

The update Firefox 100.0.1 ( or 2 ) has a bug: Firefox doesn't "see" the Fritz!Powerline ( LAN over Powerline adaptors ) and thus I can't enter the Fritz!Box. Even typing the IP address of the Fritz!Box doesn't help, because there is "no connecting" beyond the PC. The hardware works, so I can send and receive emails, but I can't access the internet via the firfox browser. Stepping back to 99.0.1, I had to "create a new profile" and all my previous ( before the update to 100.0.1 ) settings were lost, all bookmarks vanished ... I am rather angry, you know? This mail I'm sending via my notebook, as I this connects via 100 Mbit Lan network from an other room and as I had to "register" just to be able to complain ...

Asked by me-at-home 5 days ago

Last reply by cor-el 4 days ago

I can no longer open my PDF'S in yahoo, I have to go to Outlook to download them. Why?

I need to be able to open my PDF'S in yahoo/Fire Fox, It stops me and puts me into some other option that I can read them. That option only allows me to read them only? S… (read more)

I need to be able to open my PDF'S in yahoo/Fire Fox, It stops me and puts me into some other option that I can read them. That option only allows me to read them only? So I have to go to outlook to read/move them ETC

Asked by ernie.stinson 4 days ago

Last reply by Dropa 4 days ago