Firefox Community Forum

Dear Mozilla Support Team,

I am writing to you today to report a persistent issue I am having while trying to access Pinterest (www.pinterest.com). Whenever I attempt to visit the website, I encounter the following error message:

Pinterest Secure Connection Failed An error occurred during a connection to www.pinterest.com. PR_CONNECT_RESET_ERROR

I have tried troubleshooting this issue by:

Clearing my browser cache and cookies. Restarting my computer. Trying a different web browser. Disabling any ad-blockers or extensions. Unfortunately, none of these solutions have resolved the problem. I am using Windows 11 and have attached a screenshot of the error message for your reference.

I would greatly appreciate it if you could provide me with some guidance on how to resolve this issue. I am unable to access Pinterest, which is causing significant inconvenience.

Thank you for your time and assistance.

Sincerely, Hatice Bozkurt

Lors de la mise à jour hier du logiciel Mozilla, ont disparu : - tous mes dossiers locaux (certains très importants) - tout mon carnet d'adresse - et mon agenda Impossible de les retrouver. Que puis-je faire ? Merci d'avance pour votre aide Cordialement Christine

All of my desktop bookmarks are on mobile, but after resetting my password they won't sync back to my desktop. I can't even access them from my desktop, despite browsing data still being clearly accessible. I have 10 years of bookmarks on my mobile device that for whatever reason now will not transfer to my desktop firefox no matter what I try. Since there's no way to manually export to xml on mobile I have no way of accessing these and I am at risk of losing 10 years of bookmarks, many of which are vital to the work I do.

Updated Firefox and all my bookmarks are gone. I tried to follow the directions but could not figure out how to get the bookmarks restored. Please help with simple instructions.

Thank you, Joe jmortontn@gmail.com

12/1/2024 - Hello, I have a Lenovo desktop computer with windows 10; & I was having a problem today getting into firefox, after they did an onscreen update, while I was on the computer this morning...I then installed it again by accident by hitting the 2 firefox apps that were located in the start menu (without uninstalling the previous version from 11/3/2024)...& then I noticed that none of the multiple bookmarks showed up...So then I contacted AOL remote support to help me uninstall both prior versions; & then reinstall firefox; & it still did not sync the bookmarks...So now I just tried again to sync the bookmarks through the Mozilla website & they still did not show up...Also I am now unable to browse with firefox...It only lets me do a google search, even though I selected the firefox app as the default web browser...Please advise me what to do...Thanks, Ron Bruno

Hi, I have an issue and hopefully an easy challenge, but I need and would appreciate your kind help.

My Windows 10 PC with Firefox Desktop installed has all my bookmarks, passwords, add-ons, configuration entries, etc. I had the unfortunate situation where my PC hard drive boot-up is corrupted, so I am unable to boot into windows. I am though able to access all of the files intact, via a USB Hard Drive dock to read, save, and be able to transfer any files from that non-bootable hard drive to a new install.

I did a new windows install with a brand new hard drive along with Firefox, but I need your help to effectively get all of those files/entries from the old hard drive and my Firefox "profile" transferred into the new drive so I can resume like before, and further back up as necessary. I do understand that I should have logged into my Firefox account and backed it up so it would have been seamless, but I am sorry I didn't.

Can you please help me and advise?

Thank you so very much.!

Hello,

I have a huge problem with Shortcuts not syncing in the main page. I have my shortcuts organized and pinned how I like it but every single time I sync new machine or mobile, the shortcuts are not being synced and they are completely out of place and sometimes gone on my main machine. This cannot be like that and should be properly synced.

Best Dawid

Hello.

I am a linux user.

I updated firefox yesterday. I am using several profiles for my convienience, and exactly one (1) lost its ability to create new history, all the saved passwords, and all the plugin data. Along with the message "another application is using firefox file", which sadly give no useful details about anything.

I have done a backup of that profile, and poked a bit at it ; all files seem here and are apparently correct. In particular, login.json is not corrupted, and I could add new passwords, which would appear in that file, but the 100+ passwords that I had before are invisible

I have tried to see if firefox give any useful logs, but found none both on command line and in journalctl. Do you know how/where to find out what firefox don't like in the profile files ?

I would *very much* like to not lose my passwords and login so it's my main area of concern.

Hi,

My laptop had broken and I had to reinstall Windows. All of my files had been lost on the C drive, including Firefox bookmarks. Sadly there weren't any backup json files anywhere else. Is there a way to recover those bookmarks somehow?

Thank you, János

Hi,

I have 3 firefox clients two private ones and one on my office computer. Between all client I want to synchronize bookmarks, ... except the Add-ons. Add-ons should only be synchronized between my private computers as per company policy some Add-ons are not allowed. It would be nice to have a per client synchronize setting to switch of synchronization of the Add-ons only for my company client.

Kind regards, Tolotos67

salve so che vi siete accorti che ho eliminato l'account vecchio se riuscite a ripristinarlo elimino questo user162961878701928362866255555354061854071 ho un secondo problema con firefox mozilla quando cancello la cronologia e rimetto le credenziali non me le salva eppure sull'impostazione della cronologia ho messo la spunta su 1 e la 3 periodo (tutto) soluzioni?

I have created a new Firefox profile. Now I want to copy my settings of the Developer Tools to this new profile. This should also include the custom device settings for the Responsive Design Mode. Is there a file (or files) in the profile-folder that contains these settings, and can I copy this file (or files) to the new profile? I found this link about copying profile files, but it doesn't mention devtools settings.

Restarted my PC and on boot found all my containers deleted. Bookmarks are fine. Browser settings are fine. Other Extensions and Addons are fine. Tabs from the last session were stll there. Everything else is all good. FireFox Multi-Account Containers is the only thing that's gone wrong.

Looking at my containers.json (my best guess on what to check) they're all back to default. There's no "Old Firefox Data" folder on the desktop.

This happens ~3 times a year usually after an update or if there's a sudden shutdown due to power loss.

I've used FireFox Sync before and rather than helping, it ruined everything for no apparent reason. It duplicated the current containers, restored and duplicated old deleted containers and sites stopped using their designated containers.

It sucks. It really really sucks.

Is there a way to make local backups of containers and their designations? Just knowing exactly what to backup would be a massive help and make this a lot less distressing.