Firefox Community Forum

Dear Mozilla Team,

I’ve been a loyal Firefox user for over 15 years, and it’s been my go-to browser for both personal and work-related tasks. However, recently I’ve encountered persistent issues where several websites—especially work-related ones—have stopped functioning properly. I’ve tried troubleshooting steps like clearing the cache, allowing cookies, and disabling tracking protections, but the problems persist.

Reluctantly, I switched to Google Chrome as it currently offers better stability, but it’s been hard to abandon Firefox after so many years. I truly value Mozilla’s mission and privacy-focused approach, and I’d love to return if these issues are addressed.

Could you please look into these compatibility problems? I’d appreciate any guidance or updates on fixes. Thank you for your hard work—I hope to support Firefox again soon.

Best regards, Gustavo

Insbesondere bei dem Aufruf meiner Überwachungskamera sowie der Wallbox innerhalb meines Heimnetzwerkes hat Firefox Probleme mit der Darstellung. Bei der Instar Kamera zeigt Firefox das Bild, aber anfangs nur extrem abgehackt, nach einigen Sekunden nur noch als Standbild mit einem sich drehenden Kreis in dem "Video läuft" steht (Anhang). Mit Edge funktioniert das Live Videobild einwandfrei. Ich möchte aber ungerne auf Edge umsteigen. An welchen Einstellungen kann das liegen? Ich habe die Adresse der Kamera schon in allen Bereichen als Ausnahme eingestellt. daran liegt es nicht.

mfg Karsten Wehde

When a PDF has been edited and needs to be saved again, the save dialog does not show the location of the current PDF, but rather the location where the last PDF was saved. I couldn't find a way to change this!

I just tried to sync to my Firefox on my phone, but when it opened, an ANCIENT EMAIL ADDRESS WAS THERE, and it is not connected to the generated password I selected tonight. Can I get guidance on how to fix this dilemma? I'm also very old, so this stuff comes less quickly than to some of my friends or co-workers.

Thank you, Mark Somers San Diego, CA (where it's supposed to be "73 and sunny" every day but flooding rains are coming!!)

The problem seems to have started after a browser update. Running up-to-date Windows 10. This issue does not occur when using Edge. Youtube videos are blank (spinning). Sometimes it results is a still frame, other times it spins forever. Many times, you can see a series of stills in the video as the time line is dragged from the beginning to the end of the video. A small number of videos will work, but I have not been able to predict which will work or why. A different Win 10 machine on the same network is fine. I have tried all of the solutions I could find searching on-line (clearing cache, cookies, reboot, restart, update browser software, etc, multiple times). Checked settings in windows, firefox and youtube looking for something. Any help would be appreciated. Have used Firefox for decades and I don't want to be forced to change browsers.

При заходе на сайте ya.ru и если на нём имеется строка с видео или поиск с алисой, то начинаются сильные фризы. Это ошибка именно в firefox 142, проверенно.

I just got the profiles update and I'm having a lot of issues with firefox, but I'm not sure what I did wrong. When I change windows both too and from firefox, the menu pops up. As I continue to use it, my controls slowly begin to change. My scroll wheel changed from moving up and down the page to the same command that happens when you go backwards or forwards using the buttons in the top left. I lose the ability to use the windows key on my keyboard. Eventually, I lose the ability to type entirely sometimes, so all the keys from the keyboard just stop working, even though it's plugged in and recognized. Also, if I have firefox open for too long in the background, I'm unable to tab out of whatever window I'm presently in, even if firefox is just running in the background.

I've isolated the problem to just firefox by using other browsers like edge and chrome. While having both of these programs on in the background or during regular use I saw no issues with my pc.

I've tried the main trouble shooting steps provided by firefox, but none have helped. I also thought maybe some of the extensions were causing problems so I stopped using all the ones not from firefox directly, but this also didn't help. I still have the container extensions on.

I think I'm on the latest necessary windows 11 update, but maybe need to go to 25h2? I'm just guessing at this point.

What am I doing wrong with the new update and how do I use the profiles properly so I don't have these issues?

Hi, I am using Firefox Developer Edition though I have had this problem with Firefox in the past. The problem is that sometimes the audio from Firefox just stops working, everything else in Windows works but not firefox, I tried having the same youtube video on Firefox and Chrome annd it worked on Chrome. There are times that a Windows restart fixes it and there are times that I just have to wait a couple of days till it fixes itself. The only thing I could find to trigger this behavior is to have mi Bluetooth earphones connected, then disconnect them and sometimes when reconnecting them the audio is just gone. This usually happens when I am working, when I start the day I put them on and start some music on Youtube, after 3-4 hours I do a 15 minutes break and during that time I charge the earphones, when I come back and turn them on again, most of the times the audio is gone. Is this a known issue or something? I can send anything if you want. Thank you

Hello, my name is Dimitris and I have pc with windows 11 and bitdefender total security installed and fully updated. Since yesterday when I open mozilla firefox a file on desktop appears with the name bd_config.cfg. I wonder whether my pc is infected with a virus or malware?

Best Regards

I want to avoid any 'ai assist' searches because I do not find their summaries accurate or valuable enough to be worth the environmental impact they consume. I know my web browser searches are not under the control of firefox, but for privacy and security I kill cookies when I end browsing sessions. So I am not staying logged in to search engines when I finish my sessions, and setting my preferences to 'no ai assist' on DDG doesn't last session to session because the search engine defaults to 'ai assist' searches now, as does google.

Are there any search engines that do not use ai?

Has anyone written an extension/add-on to FF that would add 'minus ai' to all my searches no matter what browser I use? Or otherwise indicate to search engines that I do not want ai-assisted summaries period?

We've got various privacy options built into FF--this is why it is my preference always--and it would be LOVELY to have a 'no ai' option too.

tried few below steps Remove all Extensions, Reset Browser again if same issue remove the user profile and login with the new profile if same issue try un-installing and re-installing browser with the different account did a clean re installation by removing local files from the help of forced uninstaller reinstalled it but the issue still persist also tested by disabling antivirus although the computer worked with mcafee earlier please provide a solution to this computer is running on win 11 with the latest 25H2 update

On the screenshots you can see my wallpaper and desktop icons peeking through. This problem had started like a month ago and it was just a one time thing, after opening the browser and getting fullscreen the 2nd it never came back until restarting the browser. Now after the updated with rounded edges everywhere, going fullscreen is always misaligned

The PW I am using to attempt to sync firefox to my new windows computer is in the active firefox that I currently use. I have checked it in my desktop version and also on my ipad and the PW in both are the same yet when i try to sync the new computer and put the PW in that is in both my desktop and iPad; I get msg it is wrong PW. So then I tried to get a new recovery code (can't find old one) it asks me for the PW and again; get msg it's wrong. How can it be wrong if it's the one in my current firefox that I am typing this on right now? Doesn't make any sense to me! How can the current PW in the active firefox account be incorrect when I try to sync my new computer? (I have double/tripled/quadrupled and even copied the current PW from the PW list in firefox!)

thx