Showing questions tagged: Show all questions

Gmail not loading in mozilla firefox

I can no longer open my gmail in firefox. I need to open chrome to load my gmail and I never use chrome. So why can't I load gmail into my firefox account. Everything els… (read more)

I can no longer open my gmail in firefox. I need to open chrome to load my gmail and I never use chrome. So why can't I load gmail into my firefox account. Everything else is loaded except my gmail.

Asked by Lance Brown 3 months ago

Last reply by jonzn4SUSE 2 months ago

Video Won't Play in Browser

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinni… (read more)

This issue just appeared. Video will not play in Firefox. Windows10 PC, up to date with latest versions, as is Firefox. There is no error message or code. Just the spinning wheel. I see other people are having the same issue but I haven't seen a solution. Any ideas or help appreciated.

Asked by janswers 2 months ago

Last reply by dave447 1 month ago

Need to update extension that is part of Firefox Recommended program but lost access to MFA so unable to logged in account

Hi, I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations du… (read more)

Hi,

I am the developer of the Dictionary Anywhere extension which is a Firefox recommended extension. Recently my extension stopped performing up to its expectations due to backend changes in public API that it uses to find meaning of the words.

However, I am unable to modify the code of extension to fix the issue as I am not able to login to my account due to it being behind MFA, and I have lost access to the phone which contains those MFA codes.

Can something be done here, to allow me to update the extension to rectify the issue that 50k users who use this extension regularly are facing? For example, can the extension be transferred to another account through which it can be updated, lots of users are suffering as the extension is not working. I have access to the source code of the extension .

Thanks and Regards

Get get into my Yahoo Email account

I can not get into my Yahoo Email account. When I log in it says, "Something's gone wrong". I can get into my Email through a different browser on the same computer. Th… (read more)

I can not get into my Yahoo Email account. When I log in it says, "Something's gone wrong".

I can get into my Email through a different browser on the same computer. This started last 

Wednesday (01-29) or Thursday (01-30). Help.


Thank you for your time. Tony S.

Asked by amspizzo 2 months ago

Last reply by markwarner22 2 months ago

Cannot paste images from clipboard into Outlook emails.

I have recently migrated to Firefox from Chrome. I cannot paste images (screenshots) directly into my Outlook emails. I can insert a picture file but this is way less c… (read more)

I have recently migrated to Firefox from Chrome.

I cannot paste images (screenshots) directly into my Outlook emails.

I can insert a picture file but this is way less convenient than taking a screenshot via the Snipping Tool and pasting directly into my emails.

I cannot find any setting or configuration that would enable this functionality.

This functionality sure worked in that other browser.

Asked by stevekane111 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Saved addresses checkbox not showing in Autofill settings

There is no option to save addresses in my Autofill settings as the help article says there should be. I have signed into my Mozilla account and no difference. Credit car… (read more)

There is no option to save addresses in my Autofill settings as the help article says there should be. I have signed into my Mozilla account and no difference. Credit cards working fine. What's going on?

Asked by bengomori 2 months ago

Last reply by cor-el 2 months ago

PDFs now appearing totally black

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal wh… (read more)

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal white background. This just happened. Don't know how to correct for this.

Asked by onlythevee1 3 months ago

Last reply by jonzn4SUSE 3 months ago

PR_Connect_reset_error

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky… (read more)

Greetings all, my trusty Firefox stopped working. Error Code PR_Connect_reset_error. Other browsers work fine. I have windows 10 with the latest updates and use Kaspersky Internet Security 21.3.10.391 (m). I have paused Kaspersky, uninstalled then reinstalled Firefox 3 times. I have cleared all Firefox cookies and caches a number of times. On my 2nd Firefox reinstallation Firefox worked ok for a couple of times then stopped again with the same error code. Please note that I am not very familiar with computer stuff so any suggestions need baby steps. Many thanks.

Asked by glb_glb 3 months ago

Last reply by jonzn4SUSE 3 months ago

The page isn’t redirecting properly...

I get this when I click through on an email from AliExpress... It's not the link as It works (Copy & Paste) in both Chrome & Edge. The page isn’t redirecting pro… (read more)

I get this when I click through on an email from AliExpress... It's not the link as It works (Copy & Paste) in both Chrome & Edge.

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Asked by sag621 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago