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is it possible to remove pocket ?

is it possible to remove pocket from my firefox completely i dont want to see it ever but it keeps popping up now and then i dont use , dont want it and sick of seening i… (read more)

is it possible to remove pocket from my firefox completely i dont want to see it ever but it keeps popping up now and then i dont use , dont want it and sick of seening it pop up on my screen now and then ? i dont want to hide it ... i want it gone never to see it again that all,

Asked by ric 5 months ago

Last reply by Terry 5 months ago

Some webpages show up blank

Hey! For over a year some webpages show up blank in my Firefox browser. They all work fine in Inkognito/private windows. I have tried emptying cache etc. Running Ventu… (read more)

Hey!

For over a year some webpages show up blank in my Firefox browser. They all work fine in Inkognito/private windows.

I have tried emptying cache etc. Running Ventura 13.6.

One page recently stopped working and show: Application error: a client-side exception has occurred (see the browser console for more information).

www.pinterest.com is completely white.

Facebook.com shows up fine but does not work properly.

Any instructions on exactly what to do?

Asked by magnus110 5 months ago

Last reply by cor-el 5 months ago

Hmm. We’re having trouble finding that site.

Keep getting this on a number of websites. Most of them I have used for years. Can't give the websites as there are too many but some are pitchsidemanager.com, hattrick.o… (read more)

Keep getting this on a number of websites. Most of them I have used for years. Can't give the websites as there are too many but some are pitchsidemanager.com, hattrick.org, skysports.com and sportinglife.com . Just four of at least 14 give the Hmm. We’re having trouble finding that site message. I use No Proxy and have my anti-virus turned off when I get the message. I have tried various other proxy settings but the same thing happens. The thing is that I have to keep refreshing the page until it does actually connect and that can take a good few minutes. Sometimes I have to restart the browser. Why is this happening since the last few updates?

Asked by pete_scott2 5 months ago

Last reply by zeroknight 4 months ago

Popup closes after opening

When I doubleclick an image in Azure DevOps, it's supposed to open fullscreen in a popup/tab. That popup opens, and immediately closes afterwards. How do I fix this? Po… (read more)

When I doubleclick an image in Azure DevOps, it's supposed to open fullscreen in a popup/tab. That popup opens, and immediately closes afterwards.

How do I fix this?

Popups are explicitly allowed on this site, but it doesn't make a difference. I have tried turning off content blockers, and changing between strict and standard privacy settings.

I don't really want to go on a wild goose chase and try a billion different things. Rather, I'd like to know how to diagnose this. So how can I know what mechanism is responsible for closing the popup. This will allow me to narrow my diagnosis a great deal.

It would also help to know how I can 100% prevent anything other than the user from being able to close a tab. Just to test what happens inside that popup. Because how can I know what's going on in a popup that lives for a few milliseconds? I'm not that fast.

Asked by thany 5 months ago

Last reply by cor-el 5 months ago

syncing

New to Firefox...downloaded on Iphone, and started moving articles from chrome readling list to firefox. BUT, it's not syncing on my ipad or my desktop (pc). I scanned th… (read more)

New to Firefox...downloaded on Iphone, and started moving articles from chrome readling list to firefox. BUT, it's not syncing on my ipad or my desktop (pc). I scanned the QR code with my phone, but it says I need to do it through the app (which I am).

I'm switching because chrome keeps crashing. The biggest thing I use it for is when I see an article I want to read later, I can add on my phone, and it shows up on my laptop, pc, and Ipad. I'm sure firefox does the same?

PS: I'm very much not a computer person, so please dumb down for me :)

Asked by isenberg31 5 months ago

Last reply by Dropa 5 months ago

Please unblock challenges.cloudflare.com to proceed.

Hello, I noticed past few months I'm getting this message from cloudflare after using certain websites while using Firefox on Desktop. I have refresh Firefox every time … (read more)

Hello,

I noticed past few months I'm getting this message from cloudflare after using certain websites while using Firefox on Desktop. I have refresh Firefox every time this happens I tried disabling my adblockers, lowering settings, and disabling my Pi-Hole the issue still persists. Does anyone know what the issue might be or someone else experiencing this?

Asked by Fu Xuan 5 months ago

Last reply by zeroknight 5 months ago

pages dont fully load-now crashes

hello tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do? some web pages not fully loading without refres… (read more)

hello

tried to fix this by using trouble shoot mode and then refreshed now can't load anything and crashes what do i do?

some web pages not fully loading without refreshing or go back 1 page and forward again Firefox 117.0.1 [20230912013654] installed 9/12/23 also running adguard adblocker 4.1.57 disabled it to test did not solve

not sure if related but hiccups on pages that auto refresh (happened over weekend) just manually refreshed

thank u m

Asked by Michelese 5 months ago

Last reply by cor-el 5 months ago

Pinned tabs

Every day I have to work and use my pinned tabs. But now, they disappear every time Firefox restarts, notwithstanding that your settings indicated Firefox will reopen all… (read more)

Every day I have to work and use my pinned tabs. But now, they disappear every time Firefox restarts, notwithstanding that your settings indicated Firefox will reopen all tabs on the next session. Why? Where I live there are blackouts every day, especially during the night. So I have to close all my programs, turn off my computer, and restart it early in the morning in order to work. Please turn back to reopen pinned tabs every time Firefox reopens!

Asked by Mario Zamudio 5 months ago

Last reply by jonzn4SUSE 5 months ago

telehealth

I use doxy me for telehealth. Recently my clients have been having audio issues, hearing their voice echo back when using telehealth. Doxy said it is the Firefox browse… (read more)

I use doxy me for telehealth. Recently my clients have been having audio issues, hearing their voice echo back when using telehealth. Doxy said it is the Firefox browser. They have had reports from other users of Firefox, that since the most recent update, people have had audio issues with echos when talking. They suggested I not use Firefox as a browser when working with Doxy me. Is there anyway this can be corrected or will I have to switch to Chrome as my go to browser?

Asked by ca4so2b 5 months ago

Last reply by zeroknight 5 months ago

what is wrong with firefox? it keeps getting updated almost every day

what is wrong with Firefox? Just within the last 7 days, I got probably 5+ updates. Its like every other day firefox gets an update! & most updates keep breaking thin… (read more)

what is wrong with Firefox? Just within the last 7 days, I got probably 5+ updates. Its like every other day firefox gets an update! & most updates keep breaking things. Ublock origin used to work perfectly, now that keeps on breaking. Other extensions became buggy! Whats wrong with firefox?

Asked by p32929 5 months ago

Last reply by cor-el 5 months ago

Firefox is still running on old parameters as 20 years back

The amount of space for Cached Web Content is still restricted to 1GB. Since the time they have introduced to clear cache size this size is still the same. I reported th… (read more)

The amount of space for Cached Web Content is still restricted to 1GB.

Since the time they have introduced to clear cache size this size is still the same. I reported this to firefox that in these modern age and introduction of heavy sites and faster pc there is a need to increase this cache size of firefox to atleast 10gb.

Within a day this cache size of 1gb gets filled fast and then every day i have to clear cache all the time.

Why cant firefox make necessary changes which is so back

Asked by Ruzveh 5 months ago

Last reply by zeroknight 5 months ago

Login not working in Normal Mode, does work in Incognito or Troubleshoot Mode

Dear Firefox Support, as an Manager Service Provider I use Firefox on a daily basis to access our management platforms. Just recently one of our providers launched an ne… (read more)

Dear Firefox Support,

as an Manager Service Provider I use Firefox on a daily basis to access our management platforms. Just recently one of our providers launched an new platform to submit supporttickets, get information and sorts.

The issue I am facing is the following:

  • start Firefox in Normal Mode
  • login URL is https://me.n-able.com/s/sso-login
  • upon entering my credentials and 2FA (which are 100% correct) I am presented with an error from SalesForce stating 'We can’t log you in because of an authentication error.'

When I start Firefox in either Incognito Mode or Troubleshoot Mode and following exactly the same process there is no issue all.

Of course I checked add-ons and extensions:

  • between Normal and Incognito there is no difference
  • between Normal and Troubleshoot I so no differences also

Please advise

Best regards Bart Haarman HaarmanB ICT The Netherlands +31 592 580170

Asked by gsmbart 5 months ago

Last reply by cor-el 5 months ago

I had a problem when I login in certain places

When I login with United Health Care and the information that I need will not show. It did previously. So I had to use Google to get into United Health Care. Should I … (read more)

When I login with United Health Care and the information that I need will not show. It did previously. So I had to use Google to get into United Health Care. Should I uninstall then install Firefox?

Asked by Sylvia Crockett 5 months ago

Last reply by cor-el 5 months ago

Problems since recent updates

Hello. I have been having problems in Firefox recently, which I think may have started since recent updates. First problem: I use Mullvad VPN and now pages won't load..… (read more)

Hello. I have been having problems in Firefox recently, which I think may have started since recent updates.

First problem: I use Mullvad VPN and now pages won't load...the browser seems to get stuck, especially when I google things but also when I put in actual URLs. Mullvad support says that something is trying to set the DNS and this is interfering with the VPN but I don't know what this could be. I checked the DNS setting in Firefox and it says it is turned off. I am having no problem like this when I use Safari.

Second problem, which may or may not be related: a teaching interface that I have used for many years, now suddenly won't let me drag and drop files into it or do other routine manipulations. Again, I am having no problems on Safari.

I'm very comfortable but no computer expert so please advise in very user friendly terms. Thank you!

Asked by smartypants 5 months ago

Last reply by zeroknight 5 months ago

sites won't come up

bold textI get this message Gah! your tab just crashed It happens after I have already brought a site up then want to bring a 2nd or 3rd tab up Gah. Your tab just c… (read more)

bold textI get this message Gah! your tab just crashed It happens after I have already brought a site up then want to bring a 2nd or 3rd tab up

Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page.

That is what I keep getting.

Asked by jwoodworth 5 months ago

Last reply by Paul 5 months ago

Problems loggin into one website after clearing cache, cookies, history etc

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser. I am having problems with a specific login SHOPIFY, after months of working well and setting up m… (read more)

First of all, let me tell you I LOVE FIREFOX! IS THE best ever browser.

I am having problems with a specific login SHOPIFY, after months of working well and setting up my store, around 2 weeks ago, it started going in circles, returning me to the login page every time I wanted to edit something, I deleted the cache, history, passwords, everything I can think of, and still the issue persisted. I contacted yesterday Shopify, and since I have no problems accessing and doing whatever I want from Chrome or my tablet, they said it's a browser issue (which I hate to agree with). Months ago this happened with another site I have a subscription with Wordtune, but since I don't use it that much I just open Chrome whenever I needed to log in (after doing the same thing of cache/history/passwords etc. and still wouldn't recognize me and keep me in). I hate to think that I will need to migrate to other browsers as more sites are having issues with Firefox :( nooooo! What else can I do to just work as usual? I'm attaching a screen video (can't doesn't accept mp4, attaching images) , it's simple, I login, enter, when I try to do something I am sent back to login again and again. Can't do anything there. Is there anything I can do besides cache/history/passwords? Please help I want to keep using Firefox. Thank you! Diana

Asked by dhyanamr 5 months ago

Last reply by zeroknight 5 months ago

Primary Password

Firefox for MacOS will not accept my new Primary Password - the exact same password that Firefox on my iPhone & iPad did accept! Firefox for MacOS keeps telling me th… (read more)

Firefox for MacOS will not accept my new Primary Password - the exact same password that Firefox on my iPhone & iPad did accept! Firefox for MacOS keeps telling me the password is incorrect. I am using MacOS Ventura 13.5.2 & Firefox 117.0.1 (64-bit).

Asked by texanian 5 months ago

Last reply by James 5 months ago