Firefox Support Forum

Crazy Shizzle FF duplicates itself anytime a new MAC desktop is opened.

I normally have multiple FF windows open on multiple desktops. After a restart all of a sudden every time I create a new desktop, FF duplicates browser. If I open a ne… (read more)

I normally have multiple FF windows open on multiple desktops. After a restart all of a sudden every time I create a new desktop, FF duplicates browser. If I open a new FF Window it will automatically appear across all open desktops.

Tried pretty much everything: Multiple restarts Cleared Cache Refresh Firefox General Settings changes

FF 119.01 Monterey 12.6.6

Any thoughts appreciated

Asked by mitch30 6 days ago

crashing of browder

by fixing the crashing of my browser and tabs in that.

Asked by Moni Yadav 3 days ago

Firefox is not using direct WebRTC connection when disabling TURN protocol but candidates are presented

Hello, we have a BigBlueButton Server setup for our company. Until recently we used a TURN-Server to tunnel the UDP connections thrugh the firewall. Due to performance … (read more)

Hello,

we have a BigBlueButton Server setup for our company. Until recently we used a TURN-Server to tunnel the UDP connections thrugh the firewall.

Due to performance issues we wanted to try and let the clients connect directly to the udp ports 16000 - 32000

In Chrome this works as expected.

In Firefox however when we set "media.peerconnection.turn.disable" to "true" FF does not find any WebRTC candidates. We checked the logs and it says there:

"relay only option is set without any TURN server configured" "relay/proxy only option results in ICE TCP being disabled"

But thats NOT true! The option "media.peerconnection.ice.relay_only" is definetly set to "false"

Tested on FF 115.5.0 ESR and 120.0.1

Does anyone have an idea whats happening here? Why doesnt FF even try to make a direct connection?

UPDATE: I just ran a test on our dev system. If we configure BBB so that it does not offer any TURN-servers, FF uses a direct connection. Sadly that is not possible, since we need the TURN server for external connections. When there are TURN-Candidates but TURN is disabled via FF config no connection is established at all. This definetly semms like a bug in FF, since the browser should still be able to simply try and connect directly.

Thank you for you support

Asked by florian.seifer 5 days ago

PR_END_OF_FILE_ERROR

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message w… (read more)

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message while trying to use YouTube, while other times the site loads but says that I am offline and no internet connection. I have done all of the fixes that they say to use online and nothing seems to work. YouTube will occasionally work but none of the thumbnails will show up. Then there are other site that work fine.

Asked by Jason Worlock 1 week ago

Last reply by Jason Worlock 6 days ago

keyboard and spacebar issue in some pages.

I have some issue with spacebar on some sites with firefox. like in google search, the spacebar refuse to display two or more blank space in a row when the bar is pressed… (read more)

I have some issue with spacebar on some sites with firefox. like in google search, the spacebar refuse to display two or more blank space in a row when the bar is pressed more than once. instead each press is added in the same blank space. means for example if i press space 4 times, only one space appear, but to delete that single blank space i need to press the "back space" key 4 times.

Similar problem with the search bar on the cookie setting (the page in preference where you can manage or delete your cookie list). several time the search bar doesn't write the letters i type. But copy/paste a text work, only keyboard doesn't work. I need to close and re-open the tab for the keyboard working again on the cookie list search bar.

Asked by thor94 1 day ago

Last reply by thor94 19 hours ago

FF120.0.1 full screen videos not displaying properly

Hello, I cannot get videos to go into full screen in FF as they used to before latest update. Tested on various sites. There are no controls shown on YouTube unless i eit… (read more)

Hello, I cannot get videos to go into full screen in FF as they used to before latest update. Tested on various sites. There are no controls shown on YouTube unless i either hide the taskbar or scroll down both of which is a nuisance. On some sites the task bar stays at the bottom which it didn't used to do. link text

Asked by backspace1 6 days ago

Last reply by backspace1 5 days ago

0 replies

0 votes this week

2 views

Unable to sign in with mozilla account from firefox

Greetings from Greece, i use Mozilla Fieefox many years now to sync everything from home, to mobile and work. Today at work, I received a new computer with fresh Windows… (read more)

Greetings from Greece,

i use Mozilla Fieefox many years now to sync everything from home, to mobile and work. Today at work, I received a new computer with fresh Windows 11 installation, bind to an MS Domain and the latest version of Firefox installed.

With a great dissapointment i realised that i couldn't connect with my mozilla account while in the previous pc with with windows 10, worked and synced flawlesly. While pressing "Sign In" from the 3-line menu on the top right corner nothing happens, sometimes it opens a window that keeps loading and some times the login page is loaded. After inserting the email and pressing the button it takes quite some time, a red ribbon notification appears "Proccessing..." and when next screen appears and the password is entered... (it takes also quite some time) the red ribbon notification appears "Working..." and after a little while "The operation was aborted".

I've uninstalled and reinstalled firefox, cleared profiles and created new ones, took advantage of all refresh tools mozilla offers.... nothing. In fact in all 3 pc's we received today the reaction was identical. On the other hand if i try to login to mozilla throught Chrome or Edge the login process works like a charm.

Any thoughts, ideas would be very much appreciated.. could it be a Policy Problem for Windows 11 for example?!?

Thanks in advance for your time

Asked by Θάνος 6 days ago

Website hangs when loading with firefox but other browsers seem fine.

Firefox seems to get stuck loading pages on the CSO Ireland website For example https://data.cso.ie/table/NIA13 It can be right intermittently but reoccurs again rapidl… (read more)

Firefox seems to get stuck loading pages on the CSO Ireland website For example https://data.cso.ie/table/NIA13

It can be right intermittently but reoccurs again rapidly at random. Other browsers do not seem to have this issue.

Asked by liam_millar 6 days ago

FireFox and Thunderbird chrashes during start process

The problem comes up for two days after Windows crashes with a blue screen. After POR Windows recovers itself and now works, but FireFox and Thunderbird chrashes immediat… (read more)

The problem comes up for two days after Windows crashes with a blue screen. After POR Windows recovers itself and now works, but FireFox and Thunderbird chrashes immediately after start. Do you have an idea, what can I do? FireFox crash ID: bp-c4fe47cd-45dc-4024-8cc1-4a2220231204

Thx, Flo

Asked by ff.richter 6 days ago

2 replies

0 votes this week

2 views

Is there a way to zoom in and out Just the elements of a page?

I am trying to zoom in and out on a webpage JUST the elements. I DO NOT want the text to zoom in or out when I do this. I was able to do this within the last couple of … (read more)

I am trying to zoom in and out on a webpage JUST the elements. I DO NOT want the text to zoom in or out when I do this. I was able to do this within the last couple of days here, but cannot remember How I did so..

Asked by Katerpie 1 week ago

Last reply by Katerpie 6 days ago

Video Content (Twitter/X, Youtube, Previews) Stop Working

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaf… (read more)

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaffected. In brief, what is happening is that within a couple hours of having the browser open, certain video content stops working, specifically Twitter/X videos just spin, YouTube previews stop working, and videos continually load. Netflix videos continue to work, but hover previews stop functioning. I even check the 'Stats for Nerds' on YT and it shows 0 KB network activity in Firefox.

I've tried every basic action I can think of:

Turning off extensions (only use Ublock and Bitwarden)
Browser Refresh (x3)
Reverting from 120.1 to 120.0, and now 199.0.1
Clearing the browser cache
Reinstalling NVidia and Intel Drivers
Running in Safe Mode

Only by doing a refresh or completely closing/opening the app gets videos to function again. This doesn't affect the old laptop or my desktop, which makes me think it's a rogue driver--but then why would Edge function without error over the same period of time?

Are there any settings to play with in the browser that can help diagnose?

Asked by madekatsu 6 days ago

Last reply by madekatsu 5 days ago

wee the apps management

hai good morning.. give me a gaid account me

Asked by john ray palallos 6 days ago

Fake MCAFEE SECURITY ALERT KEEP POPPING UP

Fake MCAFEE SECURITY ALERT KEEP POPPING UP in the last 24 hours. How do I get rid of this? I do have McAfee and ran a scan. Scan results no virus. I do not want to lose… (read more)

Fake MCAFEE SECURITY ALERT KEEP POPPING UP in the last 24 hours. How do I get rid of this? I do have McAfee and ran a scan. Scan results no virus. I do not want to lose the current tabs session that I have open, if possible??????

Asked by Paulsen5257@comcast.net 1 week ago

Last reply by Paulsen5257@comcast.net 6 days ago

Right click - tab opens but blank window

Firefox V102.0.1 up to date. Right click to open link in new tab - new tab is displayed, link is shown in new address bar, nothing is displayed in the window. Thoughts? … (read more)

Firefox V102.0.1 up to date. Right click to open link in new tab - new tab is displayed, link is shown in new address bar, nothing is displayed in the window. Thoughts?

Asked by temppub 6 days ago

Last reply by temppub 6 days ago

Hijacked by Bing

I click on Firefox, and I get Bing. Disabled extensions as instructed. Still get Bing. I can use Chrome. I can use Edge. Can’t use Firefox.

Asked by Frank Roylance 6 days ago

Audio issues using external devices with Google Meet

I use Google Meet multiple times a day for work meetings. After switching to Firefox from Chrome recently, I have noticed some persistent issues to do with audio from dev… (read more)

I use Google Meet multiple times a day for work meetings. After switching to Firefox from Chrome recently, I have noticed some persistent issues to do with audio from devices external to my laptop. I have a USB external microphone, a USB sound card that powers external speakers, and wired headphones that I use through the laptop's headphone jack. In macOS my default audio input is the external mic, and default output is the wired headphones.

The first issue that I noticed when using Firefox in meetings was that people reported an echoing effect on my audio. Audio from everyone else sounded fine to me. Changing my microphone source in Meet or in macOS did not seem to help, nor did disabling echo canceling in Meet. What did help was disconnecting the USB microphone completely. The impression that I got was that Meet was taking audio from both the USB mic and laptop mic at the same time, even though only the USB mic was selected. This has happened every time I used Meet.

The second issue that I noticed just happened for the first time today. (Note: I now have my USB mic unplugged until I can resolve the mic issue.) In macOS I had my wired headphones set as the audio output device. I joined a meeting, and I was hearing the meeting audio in my headphones and the external speakers (USB sound card) at the same time.

I've used Meet with Chrome for the last few years and never had this type of issue.

Something I have noticed that may be relevant is, when I open Meet in Chrome and go to the Meet settings, it shows my USB sound card and wired headphones as audio input/output options that I can select, in addition to the built-in laptop speakers. But when I open Meet in Firefox, the settings only show the USB sound card and laptop speakers for output - they don't show my wired headphones. FWIW, media.setsink.enabled is set to "true" already - I saw this mentioned as a solution in a similar question from 2022.

Is there anything I can check, or debugging data I can capture when this issue happens, which would help figure out the root cause?

Asked by owen16 5 days ago

Google Maps pegs CPU

Firefox 120.0 on openSUSE Tumbleweed. Google Maps (https://www.google.com/maps) results in CPU being pegged at 100%. No other tabs open. All I have to do is load the… (read more)

Firefox 120.0 on openSUSE Tumbleweed.

Google Maps (https://www.google.com/maps) results in CPU being pegged at 100%. No other tabs open. All I have to do is load the URL and do nothing else. This behavior is repeatable. CPU stays at 100% until tab is closed or browser is shut down. Sometimes the browser will hang and its PID has to be killed.

Offending process:

username 4501 4416 76 11:40 ? 00:05:13 /usr/lib64/firefox/firefox -contentproc -childID 1 -isForBrowser -prefsLen 27513 -prefMapSize 244227 -jsInitLen 228948 -parentBuildID 20231116134553 -greomni /usr/lib64/firefox/omni.ja -appomni /usr/lib64/firefox/browser/omni.ja -appDir /usr/lib64/firefox/browser {659a1e89-c5da-416d-b720-558c24187847} 4416 true tab

Asked by DMW 1 week ago

Last reply by DMW 6 days ago

unable to load Rise of Cultures game because of a JavaScript error

Here is the error report i am receiving when i try to load the game. How do i fix this? RuntimeError: integer divide by zero @https://moceu.innogamescdn.com/Build/1c307f8… (read more)

Asked by bene443 5 days ago

Authentication code never reaches my account

Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my… (read more)

Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my account, but I never receive the code. He has added the "accounts" email to my contacts and I don't know what else to do or try. Any ideas from the community? I need my bookmarks after upgrading to Windows 11 and can't imagine trying to recreate them all.

Asked by brianna.cacchione 4 months ago

Last reply by brianna.cacchione 4 months ago

Slow Loading video

Hello, i switched from chrome and loving the firefox and have plan for sticking to it, its great but, There is a issue iam facing which is slow video loading example in … (read more)

Hello, i switched from chrome and loving the firefox and have plan for sticking to it, its great but, There is a issue iam facing which is slow video loading example in Youtube, in firefox the video have to download certain amount so that it can show the video,which causes stutter and slow loading, in chrome its instantly loads we who using with limited internet speed facing this issue, hope you will fix this, thanks in advance You guys are great, sending love

Asked by diptochowdhury1919 5 days ago

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