Firefox Community Forum

I've changed primary email some time ago and wanted to login using a new device. However, login fails with "Incorrect email case" and response contains my old email under "errors[0].extensions". After that, there is another request doing login with old email, which seem to be successful, however the whole operation fail and page only shows "Something went wrong. Please close this tab and try again.". Trying to login directly with an old email leads to "Primary account email required for sign-in" error. Please assist.

After entering verification code from email i receive an error every time i try to login into this account on my PC, i fully cleared browser data several times but it didn't help

You sent me an email that says I have successfully created a password on "Windows 10" "I have Windows 11" ?? I need tech support because I don't know how to log into my account. Can I get a call at [edited phone# from public community support forum]. Name Paul Yoshida.

There should be a web interface to manage firefox account passwords, yet there isn't. This is seriously bad because it means the user has to install firefox to manage passwords. I installed firefox on mobile just to find out there's no option to select multiple passwords at once so i can delete all of them. Please delete all of them.

Hi folks After manyyears of using Sage accounting software, somehow Firefox no longer saves my Sage username, which is very annoying as now every time I login I have to manually type my Sage username. Clearely I have clicked something I shoudn't and I wonder if anyone can help me save the username again? Thx.

On some websites, namely GMX, the UK Guardian newspaper, Etsy and PatientAccess (there may be others), I cannot sign in using my login details. If I switch to Edge, using the same details, with the same laptop, my login works immediately. This also happens with a second laptop. I have tried clearing cache and cookies, but to no avail. Is there any setting I can change to allow me to sign in or do you have to fix your browser.

The version of Firefox is 133.0. Since installation, I have not changed any Firefox settings.

Best regards

Richard Brown

I am not able to login into my gmail account. Whenever I try to sign in, it shows the message as shown in the attached image. I have tried clearing all cookies and cache. Also removed all the extensions to see if it fixes it Please help me. I have Linux Mint 22 Cinnamon Firefox version 131.0.3 (64-bit)

Hello, At one time I could login at home to view my Spectrum.net account on Firefox (default browser), now I get a popup which reads "This feature is currently unavailable. Please try again from home or contact us for assistance. "IDID-4000"

I get the same message on my laptop and desktop, both running Firefox. I can switch to the Edge browser and login with no issues. I have cleared cookies and used other suggestions I have read on the web, but to no avail. Any help would be appreciated!

Thanks! Tony

Hi! I didn't set up a passkey on PayPal Business and the best that PayPal can figure, it was done by Firefox. I don't have the PIN for this passkey and I can't set-up another passkey because my account "already has a passkey". I can't change the passkey PIN because I don't know the PIN. I'd like to know:

• Why would Firefox set up a passkey on PayPal business for me? ( I think that should be my decision, thank you very much.)
• Given that one was "set-up" for me; where is the passkey hidden? Any clues on that?
• Is there anyway to get Firefox to undo the passkey (or tell me the PIN) that I didn't request so I don't have to switch to Edge just to go to PayPal Business. It's ridiculous!
• Has this happened to anyone else or has anyone heard of this.

The work around that PayPal recommended is that I go to PayPal from another browser. I always use Firefox and sort of resent having to switch browsers for this reason just for this account. From Microsoft Edge and I can go to my PayPal business account and just sign in with my password and there is no request for a passkey PIN. I'm not setting up a passkey at this point, which would only be wrong if I use Firefox to log on. So I'll stick with switching to Edge for the time being! Maybe someone can give me a clue.

PS: I tried to get a screenshot of the pop-up related to this issue that says "requested by Firefox" but I wasn't allowed to get a screenshot from there.

The security sequence for log-in is supply of user-id and then password; that works fine; then a send unique code dialogue pops up and it leads to an error screen which I am attaching. I have rung the number provided and they say they don't support Firefox; so that looks like end of Firefox use to me and goodbye (can't find a tearful emoji to insert).

Gotta say this kind of thing is happening quite frequently for me; mostly without a nice error screen like this one; last one I recall was hunting for car insurance; on the screen where it listed the billions of quotes to eager providers none of the links to click through for the quotes worked... and with this happeneing more frequently now you go... ohh it's firefox again isn't it... so you reluctantly fire up Google Chrome and of course it works OK.

So I'm kinda here with a broader outlook than just this specific problem; I really am on the verge of giving up with Firefox; it should just work shouldn't it; and it increasingly doesn't anymore; I don't want to get into an extended and convoluted dialogue to help you cure this issue; I'm simply perplexed that some really basic stuff doesn't work anymore; however; I've used Firefox for centuries so thought I should give you at least a chance so I could declare how I feel etc.

I am up for a dialogue over this and hoping this is an easy fix; but; as I say; I'm confused as to why, for me, Firefox just simply doesn't work well anymore; it just should and I shouldn't be here.

I JUST TRIED TO OPEN A DOWNLOADED EMAIL AND FOR THE FIRST TIME EVER I WAS TOLD TO ENTER THE PASSWORD TO OPEN THE PDF FILE I TRIED ADOBE ACROBAT AND THEN TRIED MOZILLA WHAT PASSWORD ARE THEY ASKING FOR, WHERE CAN I FIND IT THIS NEVER HAPPENED BEFORE THE LAST MOZILLA UPDATE

I WOULD ALSO LIKE TO BE ABLE TO DISCUSS PERFORMANCE AND CONNECTIVITY . MONTHS AGO ALL MY LOGIN AND PASSWORD INFORMATION WAS REMOVED. i HAVE BEEN ABLE TO START INSTALLING THOSE THAT I COULD BY ADDING THOSE I COULD BUT HUNDREDS WERE NOT AVAILABLE . AND MY COMPUTER HAS BEEN WORKING KIND OF OK JUST RECENTLY I NOTICED AN UPDATE TO MY COMPUTER HAPPENED AND IT IS NOT WORKING VERY WELL

I CAN BE REACHED AT [edited phone #] OR AT [edited email and phone# from community support forum]

MY kit - Dell Optiplex 3020 Winver 22H2 up to date WIN 10 Firfox up to date

Access Denied You don't have permission to access "http://www.tesco.com/" on this server.

Reference #18.298645f.1739999212.1578c2cf

https://errors.edgesuite.net/18.298645f.1739999212.1578c2cf

I set up a primary password, forgot it and set up another one, now neither work. I'm so fed up with Firefox i just want to delete it, but Mozilla support said do not delete the account without solving this problem.

I'd appreciate any help you can give.

I do use AVG and I have turned off the VPN while using Firefox to see if that helps.

Best

Deb

So i am using ReseourceOverride AddOn to debug a js library on standard install of firefox. This works by using the site as normal but resource override has instruction to replace request for the library on server with one requesting it from localhost. This used to work without problems. However today i noticed that breakpoints aren't getting hit. I have downgraded to version 132.0.2 and breakpoints work once again. I think this has something to do with debug sources, since the load process adds 2 sources, webpack containing uncompiled code and where i set break points, and webpack-internal which i think is built js library before getting minified. Links to exceptions in console also dont work instead of linking to webpack seemlesly, the adress says webpack-internal and link open a new window and complains that the adress is nonsense (see attached images)

Thatnks for the help

I go through the process of signing into Firefox Sync, it sends the confirmation e-mail and i copy paste the code in, then it takes me to the mozilla accounts page and shows me all the data about my account, but when i click on sync under settings, it says "account disconnected" if i click "sign in" the process repeats with the end result being "account disconnected"