Showing questions tagged: Show all questions
  • Archived

Lost my bookmarks after upgrade

After one of the Firefox upgrades my Primary Bookmarks have disapeared. I still have " other bookmarks". Also if i need to bookmark another page I cannot find a drop down… (read more)

After one of the Firefox upgrades my Primary Bookmarks have disapeared. I still have " other bookmarks". Also if i need to bookmark another page I cannot find a drop down menu to do it.

Asked by lossie64 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

"Sign In" box reappearing repeatedly whenever open firefox browser

1: I hit Firefox tab to open browser and am immediately required to type in Primary Password, entered, presumably accepted. 2: However, the "Sign In" box reappears a s… (read more)

  1. 1: I hit Firefox tab to open browser and am immediately required to type in Primary Password, entered, presumably accepted.
  2. 2: However, the "Sign In" box reappears a second time requiring re-entering the Primary Password; again primary password is entered (presumably accepted).
  3. 3: Astonishingly, the "Sign In" box reappears a third time requiring typing Primary Password, comply (presumably accepted).

Unbelievably, this continues ... The "Sign In" box reappears, hit cancel. "Sign In" box reappears, hit cancel.

Confusing, Distressing, Exasperating, Annoying, Provoking, Enraging, Unpleasant, Aggravating, Infuriating, etc., etc.

Why? Why? Why? I'm ticked off, want to "throw in the towel" and head back to rival browser.

Maria

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by malmahorvath@verizon.net 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Junk mail in inbox

Lately, I've been getting too much junk in my inbox. For instance, someone offering me 'rewards', wanting me to 'sign up', etc. i delete them all. For quite a while, my i… (read more)

Lately, I've been getting too much junk in my inbox. For instance, someone offering me 'rewards', wanting me to 'sign up', etc. i delete them all. For quite a while, my inbox stayed quite 'clean', but what happened, I don't know. Thought I was keeping up with security settings, etc., but maybe i'm missing something ? Above all, though, I'd like to say how satisfied I am with using Firefox-have been using it for a long time ! Never had issues I couldn't solve by asking for help, or just checking settings. Thanks, Firefox !

Asked by Sunflower44 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Ad Blocker ad blocker in menu bar and cannot be removed

Hello, In Firefox's toolbar there is an unknown ad blocker named Ad Blocker. This is NOT Ad Block. This supposed ad blocker is not blocking ads and cannot be uninsta… (read more)

Hello,

In Firefox's toolbar there is an unknown ad blocker named Ad Blocker. This is NOT Ad Block.

This supposed ad blocker is not blocking ads and cannot be uninstalled; it does not show up as an extension or add-on.

I also interferes with other ad blockers like Ad Block, so I had to uninstall the latter

The symbol for this Ad Blocker in the menu/toolbar at the top is a shadowed, almost invisible, backward hand, the mirror opposite of the hand symbol Ad Block uses as its insignia.

I cannot find any information about this Ad Blocker ad blocker online.

Does anyone know about it and how to get rid of it?

Also - I've run three version of anti-malware software and none found it or got rid of it.

Thank you

Asked by tvhodony 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

Latest update installed

Got online this morning, and Firefox "upgraded" to a newer version. Now, I have no home page, no bookmarks, no history, etc. This happened several "updates ago, a few y… (read more)

Got online this morning, and Firefox "upgraded" to a newer version. Now, I have no home page, no bookmarks, no history, etc. This happened several "updates ago, a few years ago, if memory serves. How do I get all those back? Last time, they apparently sent out a "fix". Thanks,

Phil Bronner

Asked by philbronner 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

installing components to play audio or videos

I'm in Amazon.com web site I have tried to play a video that I rented on line, but I get a message that reads (Firefox is installing components needed to play the audio … (read more)

I'm in Amazon.com web site I have tried to play a video that I rented on line, but I get a message that reads (Firefox is installing components needed to play the audio or video on this page) please try again later. which have for the last two days since installing firefox as my net browser. What can I do to improve this or have the components install sooner? any assistance would be greatly appreciated.

                Carlos from Portland, OR

Asked by cruzdc1 1 year ago

Last reply by Amelia 1 year ago

  • Archived

Why can;t I play GSN Games on Firefox.

Hello Community, I want to play GSN Games on Firefox, but I keep getting this Unable to Load Your Lobby and says to contact customer service on GSN. I have done that and … (read more)

Hello Community, I want to play GSN Games on Firefox, but I keep getting this Unable to Load Your Lobby and says to contact customer service on GSN. I have done that and was told that there is no problem on their end, and to contact Firefox. I am sending you a screenshot of my problem. Please advise! Malcolm.

Asked by mhuscrof 1 year ago

Last reply by FredMcD 1 year ago

  • Solved
  • Archived

FireFox update needed ....

I have been instructed by BCBSIL.com to use GoogleChrome as my browser. Their website is no longer compatible with Firefox. Is there an update that Firefox can do so I do… (read more)

I have been instructed by BCBSIL.com to use GoogleChrome as my browser. Their website is no longer compatible with Firefox. Is there an update that Firefox can do so I don't have to change my browser to Google Chrome? It seems BCBSIL is saying only Google Chrome users can access their site now. BCBSIL is trying to direct what browser I use, isn't this illegal?

Asked by shelbywoo1 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Gah. Your tab just crashed.

No matter which site i try to open this error pops us. Site load for like 3 sec and then this error pops or sites doesnot load at all. am using 1) Win 8.1 64 bit 2) faci… (read more)

No matter which site i try to open this error pops us. Site load for like 3 sec and then this error pops or sites doesnot load at all. am using 1) Win 8.1 64 bit 2) facing this error while using tor bundle in firefox. Latest version. I have encountered this in my last update too but was able to resolve this issue. Can't remember what i did. 3) i tried about:config and changed the browser.tab thing to false. no change observed 4) i ran firefox in safe mode.issue not resolved. 5) disabled antivirus(quickheal) and ran firefox. issue not resolved. 6) uninstalled and reinstalled it. issue still exist 7) about:crashes shows nothing. 8) graphics and drivers upto date.hardware acceleration disabled.

hope someone has a solution.

Asked by anayamirc 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Firefox update proces is corrupted/hacked to install background update 308046B0AF4A39CB which provides Tr.Gen threat

I can't find anything about a compromised Firefox update while using the browser when you go to help and let the browser update itself. It seems you've been hacked becaus… (read more)

I can't find anything about a compromised Firefox update while using the browser when you go to help and let the browser update itself. It seems you've been hacked because I can't otherwise explain the firefox background update 308046BoAF4A39CB, which is been detected by my systems. I obviously have more information about this if you like, but I see nowhere how to report this properly. This is the first time this has happened to me, at least as far as I know and so far I've only detected the Tr.Gen threat on my Windows computers. I would like an adequate response from Mozilla on how this could happen and what the repercussions are plus how to avoid this in the future. I've been using the Firefox browser on all my systems with various operating systems and would prefer to keep using it, but not if your own updating process is comprimised. I also think it's idiotic that I can't upload a bigger screenshot than 1024 kb because my very relevant picture is 3084 kb in size.

Sincerely,


J.L

Asked by Jayfl 1 year ago

Last reply by FredMcD 1 year ago

  • Archived

Facebook for the last couple months will not ever finish loading or show any pictures in posts, then when I scroll it never refreshes to catch up. had to switch to brave to use facebook.

what changed. I have been a staunch Firefox fan for many years. now it wont work for just the one app? did all the usual things cookies, cache, ect. it works for a coupl… (read more)

what changed. I have been a staunch Firefox fan for many years. now it wont work for just the one app? did all the usual things cookies, cache, ect. it works for a couple hours at most then goes right back to useless.

Asked by John F 1 year ago

Last reply by Terry 1 year ago

  • Archived

firefox blocked my auto payment site, had to use Chrome to pay my bill!!

I wanted to pay a bill and got this: Secure Connection Failed An error occurred during a connection to mysubarumotorsfinance.com. Peer’s Certificate has been revoked. Er… (read more)

I wanted to pay a bill and got this:

Secure Connection Failed An error occurred during a connection to mysubarumotorsfinance.com. Peer’s Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Sure!!, let me call them and tell them to fix their certificate! Luckily I have Chrome, and I used Chrome with no problem to pay my damn bill!

In addition to this stupidity, every single time I log onto a website I have to turn off the tracking shield because if I don't, the website does not work. I disabled this in settings, but it just comes right back again. I don't care about a site on which I have to pay a bill tracking me or not. Firefox is becoming so unusable, I may as well just use Chrome from now on. What the hell happened to the browser I have been using for almost two decades???

Asked by jg 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago