Showing questions tagged: Show all questions

Updating Firefox to avoid losing sync

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 … (read more)

I received an email suggesting that I update my Firefox or I would lose syncing function. I have two computers. A fairly new iMac Ventura 13.6.8 running Firefox 123.0 64 bit which it says is up to date. But I also have an older iMac OSX 10.11.6 El Capiten running Firefox 78.15.0 ESR. I can't update the OS or Firefox on the old computer. So if I do nothing - will I still be able to sync on the newer Mac. I'm not too worried about the old one - I don't use it much for browsing - more for documents. Thank you. David Rimell

Asked by rimell 1 week ago

Last reply by jscher2000 - Support Volunteer 1 week ago

Lose all my tabs and sites upon reboot

Firefox has always maintained that current tabs will be restored after a reboot of the browser, and indeed that was the case for the first half-dozen years I've been a su… (read more)

Firefox has always maintained that current tabs will be restored after a reboot of the browser, and indeed that was the case for the first half-dozen years I've been a subscriber. That has not been the case for the past 4 - 6 months however. I have the correct Settings for this, so it is not on my end. Why do I always get a fresh Firefox browser whenever I update the version (which is quite regular lately . . . maybe a new version of Firefox every 3 weeks). Please help.

Asked by boersarama 2 months ago

Last reply by cor-el 2 months ago

  • Solved
  • Archived

Lost passwords

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename … (read more)

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Asked by HalFx64 2 years ago

Answered by cor-el 2 years ago

  • Archived

windows 11 unable to login sync

I was running Windows 10 on my new laptop. I was able to sync Firefox to my new laptop. The laptop then stated it could run Firefox at the system level. So, I allowed … (read more)

I was running Windows 10 on my new laptop. I was able to sync Firefox to my new laptop. The laptop then stated it could run Firefox at the system level. So, I allowed the new laptop to reboot and set it up. Firefox was working. Then I was forced to Upgrade Windows to V11. I was able to install Firefox and make it the default browser. But I was not able to get any of my bookmarks to open. I was not able get anything to open. Firefox stated it was able to sync but nothing was opening. I attempted to see my Firefox saved passwords and it would not open. I get no errors. So, I reset my Firefox login password to be able to send this request using Edge. Now my Firefox will not allow me to sync as it is not prompting me for my new password.

How do I get access to my saved passwords within firefox?

Thanks

Asked by matgp11 2 years ago

Last reply by matgp11 2 years ago

  • Solved
  • Archived

Netfflix no longer works on Firefox

Netflix no longer works on Firefox. After chatting with their help, I tried it on Google Chrome and it works just fine there. But I want to use Firefox. Can you help. … (read more)

Netflix no longer works on Firefox. After chatting with their help, I tried it on Google Chrome and it works just fine there. But I want to use Firefox. Can you help.

Asked by tonizap 2 years ago

Answered by cor-el 2 years ago

  • Archived

Blocked by Content Security Policy This page has a content security policy that prevents it from being loaded in this way. Firefox prevented this page from loading in this way because the page has a content security policy that disallows it.

Blocked by Content Security Policy This page has a content security policy that prevents it from being loaded in this way. Firefox prevented this page from loading in t… (read more)

Blocked by Content Security Policy

This page has a content security policy that prevents it from being loaded in this way.

Firefox prevented this page from loading in this way because the page has a content security policy that disallows it.

Asked by masum rana 2 years ago

Last reply by FredMcD 2 years ago

  • Archived

Change email assigned to account

I have lost access to my email account. Actually alias yandex.ua doesn't work for now, because of war in Ukraine. Can I change email associated to my account to ... @lond… (read more)

I have lost access to my email account. Actually alias yandex.ua doesn't work for now, because of war in Ukraine. Can I change email associated to my account to ... @londra.dev?

Asked by illia.lubenets 2 years ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Firefox sync stopped working since yesterday for my account.

Alright, this is quite frustrating to say the least, and hopefully will not lead me to abandon Firefox once and for all -- third strike, you're out kind of thing. So, si… (read more)

Alright, this is quite frustrating to say the least, and hopefully will not lead me to abandon Firefox once and for all -- third strike, you're out kind of thing. So, since yesterday, my Firefox account will not sync properly. I've lost all my tabs, and none of my extensions are syncing and loading. History is lost too. What gives? Here is the most recent error log:

1646751903906 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1646751910677 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646751912597 Sync.RemoteTabs INFO _refetchTabs was done recently, do not doing it again 1646751912598 Sync.RemoteTabs INFO Generating tab list with filter 1646751912598 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646751915253 FirefoxAccounts INFO fetching updated device list 1646751915270 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/devices 1646751915494 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/devices 200 1646751915494 Hawk DEBUG (Response) /account/devices: code: 200 - Status text: OK 1646751915494 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -494 1646751915495 FirefoxAccounts INFO Got new device list: 46adf9e3eb8d351765f8b0a3dc215545, 71bca1fa7d4e60620e9988210d3a4563, 73815228d2ad1e96efbd8e28c5d991b6, 79a0f131cba50401b6ca7efa245ceafd, 7c2001f882cfebb6db23b20315f60761, bb91e4d48c5b9ed18335323d106b10a8 1646751915495 FirefoxAccounts INFO updating the cache 1646751931850 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1646751931850 FirefoxAccounts DEBUG fxa_status received 1646751931850 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1646751931850 FirefoxAccounts DEBUG is private browsing: false 1646752033136 Sync.RemoteTabs INFO Generating tab list with filter 1646752033136 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1646753560707 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646753563093 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1646755513333 Sync.Service DEBUG User-Agent: Firefox/97.0.2 (Windows NT 10.0; Win64; x64) FxSync/1.99.0.20220304162637.desktop 1646755513333 Sync.Service INFO Starting sync at 2022-03-08 08:05:13 in browser session WUJzEqo4fuqR 1646755513333 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1646755513338 Sync.Status INFO Resetting Status. 1646755513338 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1646755513339 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1646755513339 FirefoxAccounts DEBUG getOAuthToken enter 1646755513339 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513339 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513340 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1646755513341 Sync.SyncAuthManager INFO Getting sync key 1646755513341 Sync.SyncAuthManager INFO Getting a sync token from: https://token.services.mozilla.com/1.0/sync/1.5 1646755513341 Sync.SyncAuthManager DEBUG Getting a token using OAuth 1646755513341 FirefoxAccounts DEBUG getOAuthToken enter 1646755513342 FirefoxAccounts TRACE getCachedToken returning cached token 1646755513342 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1646755513342 Services.Common.TokenServerClient DEBUG Beginning OAuth token exchange: https://token.services.mozilla.com/1.0/sync/1.5 1646755513342 Services.Common.RESTRequest DEBUG GET request to https://token.services.mozilla.com/1.0/sync/1.5 1646755513373 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513373 FirefoxAccounts ERROR Background refresh of profile failed: {"name":"FxAccountsProfileClientError","code":null,"errno":998,"error":"NETWORK_ERROR","message":"[Exception... \"NS_ERROR_UNKNOWN_HOST\" nsresult: \"0x804b001e (NS_ERROR_UNKNOWN_HOST)\" location: \"JS frame :: resource://services-common/rest.js :: onStopRequest :: line 488\" data: no]"} 1646755513375 Services.Common.RESTRequest DEBUG GET https://token.services.mozilla.com/1.0/sync/1.5 failed: 2152398878 - NS_ERROR_UNKNOWN_HOST 1646755513375 Sync.SyncAuthManager ERROR Non-authentication error in _fetchTokenForUser: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.js:62:16 _tokenServerExchangeRequest@tokenserverclient.js:241:13 1646755513376 Sync.Status DEBUG Status.login: success.login => error.login.reason.network 1646755513376 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1646755513377 Sync.SyncAuthManager ERROR Failed to fetch a token for authentication: TokenServerClientNetworkError({"error":{}})(resource://services-common/tokenserverclient.js:39:36) JS Stack trace: TokenServerClientNetworkError@tokenserverclient.js:62:16 _tokenServerExchangeRequest@tokenserverclient.js:241:13 1646755513377 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1646755513389 Sync.Resource WARN GET request to https://sync-1-us-west1-g.sync.services.mozilla.com/1.5/166145285/info/collections failed: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1646755513390 Sync.Status DEBUG Status.service: error.login.failed => error.sync.failed 1646755513390 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available 1646755513390 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=reschedule) 1646755513391 Sync.Telemetry INFO Early submission of sync telemetry due to changed IDs/NodeType 1646755513396 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The lookup of the hostname failed" nsresult: "0x804b001e (NS_ERROR_UNKNOWN_HOST)" location: "<unknown>" data: no] No traceback available

Asked by adolfschneider 1 year ago

Last reply by adolfschneider 1 year ago

  • Solved
  • Archived

transfering bookmarks from one computer to another

I have two Macs with Firefox, A and B. I don't understand the sync. I have different bookmarks on firefox in computer A and computer B. I want to transfer the bookmarks f… (read more)

I have two Macs with Firefox, A and B. I don't understand the sync. I have different bookmarks on firefox in computer A and computer B. I want to transfer the bookmarks from A to B, not vice versa. What is the process and sequence of signing in/syncing so that the bookmarks go from A to B and not from B to A? Thank you for your help.

Asked by jorge46 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago

  • Archived

Another person to forget their password.

Hello, Is there any way to recover all login's, bookmarks, settings after changing my password on a new computer? I know why it happens, but I can prove through 2nd auth… (read more)

Hello,

Is there any way to recover all login's, bookmarks, settings after changing my password on a new computer? I know why it happens, but I can prove through 2nd authentication that it is my account. But I lost all data from at least 10 years of use. 
I do still have my old PC currently not on network 'thank the gods'. Is there a way to recover all the data through that? 

Thanks for any help.

P.S. I think this security feature should be able to be turned of by each user (at their own risk).

Asked by ElDakaTiger 1 year ago

Last reply by ElDakaTiger 1 year ago

  • Archived

Problem when try doing Sync!?

when i try recover my info, bookmarks, etc... by the sync the firefox give this answer - "Blocked by Content Security Policy This page has a content security policy that… (read more)

when i try recover my info, bookmarks, etc... by the sync the firefox give this answer - "Blocked by Content Security Policy This page has a content security policy that prevents it from being loaded in this way. Firefox prevented this page from loading in this way because the page has a content security policy that disallows it."

Asked by Paul Sr. 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

Login password on Browser Home page

Greetings, I have an iMac running OS Monterey 12.2.1. I use Firefox as my browser and it is 'up to date'. My homepage is the Sydney Morning Herald, and I am a subscribe… (read more)

Greetings, I have an iMac running OS Monterey 12.2.1. I use Firefox as my browser and it is 'up to date'.

My homepage is the Sydney Morning Herald, and I am a subscriber of many years. When I open the browser is shows the Home Page of the SMH, and shows my name as being 'logged on'. BUT, when I click on any story within that page to read in depth, it goes to that story, but requires me to 'log in' the password a second time.

When contacting Apple Support, they requested I try both Safari and Chrome to see if the same problem exists there. And, it doesn't. I can log on to the SMH site and then click on any story and read it without needing to log in a second time.

I am 84 years of age and find this rather frustrating... particularly as I do not have the cyber skills of a younger person. I am used to Firefox and prefer it as my chosen browser.

I hope you can advise me how to rectify this vexing problem.

Thanks, Frank Arnold I

Asked by charfra38 1 year ago

Last reply by cor-el 1 year ago

  • Archived

change OS and lost my data

hi I change laptop windows and know when sync my Mozilla account , my bookmarks,logins password and.... dont recovery .. how can i recovery my bookmarks,logins password … (read more)

hi I change laptop windows and know when sync my Mozilla account , my bookmarks,logins password and.... dont recovery .. how can i recovery my bookmarks,logins password and.... please help me... It is important for me

Asked by mkalanaki94 1 year ago

Last reply by Paul 1 year ago

  • Archived

setting up multiple devices.

I created an account on a PC, installed Firefox browser on my iphone. Logged into both. Tried to sync by following the PC webpage instructions. Entered my iphone number… (read more)

I created an account on a PC, installed Firefox browser on my iphone. Logged into both. Tried to sync by following the PC webpage instructions. Entered my iphone number. Get "NetworkError when attempting to fetch resources." There are no instructions for this error message. Started from scratch....repeated with the same result. I really only wanted a password manager and thought this might be possible. Since it's not, does anyone have a recommendations for a multi-device password manager tool? Cheer, Gary

Asked by garyfoutch 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Login problem

I just installed Solaris 11 and it has Firefox ESR 52.9.0 installed. I want to sync to my Firefoxacccount but only get: "Blocked by Content Security Policy This page has … (read more)

I just installed Solaris 11 and it has Firefox ESR 52.9.0 installed. I want to sync to my Firefoxacccount but only get: "Blocked by Content Security Policy This page has a content security policy that prevents it from being loaded in this way. Firefox prevented this page from loading in this way because the page has a content security policy that disallows it." Heres my output from the "troubleshooting page":

Application Basics


Name: Firefox Version: 52.9.0 Build ID: 20180809223131 User Agent: Mozilla/5.0 (X11; SunOS i86pc; rv:52.0) Gecko/20100101 Firefox/52.0 OS: SunOS 5.11 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Extensions


Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org

Name: Hotfix for Firefox bug 1548973 (armagaddon 2.0) mitigation Version: 1.1.4 Enabled: true ID: hotfix-bug-1548973@mozilla.org

Name: Multi-process staged rollout Version: 1.10 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; touch input enabled WebGL Renderer: NVIDIA Corporation -- GeForce GT 730/PCIe/SSE2 WebGL2 Renderer: NVIDIA Corporation -- GeForce GT 730/PCIe/SSE2 Hardware H264 Decoding: No; Failed to create H264 decoder Audio Backend: pulse GPU #1 Active: Yes Description: NVIDIA Corporation -- GeForce GT 730/PCIe/SSE2 Vendor ID: NVIDIA Corporation Device ID: GeForce GT 730/PCIe/SSE2 Driver Version: 4.5.0 NVIDIA 384.111

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CairoUseXRender: 0 Decision Log HW_COMPOSITING: blocked by default: Acceleration blocked by platform OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled



Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20180809223131 browser.startup.homepage_override.buildID: 20180809223131 browser.startup.homepage_override.mstone: 52.9.0 browser.tabs.remote.autostart.2: true extensions.lastAppVersion: 52.9.0 media.gmp-manager.buildID: 20180809223131 media.gmp-manager.lastCheck: 1647390612 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 122334 plugin.disable_full_page_plugin_for_types: application/pdf services.sync.declinedEngines:

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1

NSS Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSMIME Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSSSL Expected minimum version: 3.28.6 Version in use: 3.28.6

NSSUTIL Expected minimum version: 3.28.6 Version in use: 3.28.6

Experimental Features


Sincerely Wal

Asked by Wal 1 year ago

Last reply by Wal 1 year ago

  • Solved
  • Archived

Everything gone

Firefox updated and now all my tabs, passwords, everything is gone. I logged in but nothing is saved in my account either. I fully have no idea what my passwords are, ple… (read more)

Firefox updated and now all my tabs, passwords, everything is gone. I logged in but nothing is saved in my account either. I fully have no idea what my passwords are, please help!

Asked by antonia.hergeth 1 year ago

Answered by jscher2000 - Support Volunteer 1 year ago