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Videos no longer play

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either t… (read more)

Since the latest update to my Firefox, videos (for example, in documents such as surveys) either do not load or they freeze. And in some streaming applications, either they play with no sound or when sound is turned on the video freezes. This was never a problem until recently. iMac desktop (2017) Ventura 13.7.4 Firefox 136.0.2 (64 bit) The same issue does not occur on Safari or on my iPad (using Firefox). Any advice?? Thanks.

Asked by jfs6 1 month ago

Last reply by markwarner22 1 month ago

Amazon prime movies giving a browser incompatible error for HD streaming.

Hi, browser movie streaming on Amazon.com Prime posts an error over every movie as of last night that states it can't play HD content due to wrong OS or Browser not being… (read more)

Hi, browser movie streaming on Amazon.com Prime posts an error over every movie as of last night that states it can't play HD content due to wrong OS or Browser not being up to date. Then it defaults to SD bit rates.

I'm not the only one with the error on Amazon's forum.

The "error" which is more like a warning, appears as a bubble in the lower right corner of the streaming content (movies specifically).

Checking my router logs shows that all is well in the badlands, no warnings, no dropped packets. And as I said, streaming movies in HD was just working last week and no other website I visit is affected.

I use DRM content on this PC everyday. I don't have issues with any other streaming platform or websites. I have cleared cookies and stored data I have rebooted my system a ridiculous amount of times. I have not reset Firefox but I have uninstalled and reinstalled it, and imported all of my synced info.

HARDWARE SPECS: Windows 11 pro PC AMD Thread ripper 2920. Gigabyte Designare X399 board. 64 GB of I think patriot ram. A single m.2 Pcie as my C drive. AMD 6900XT graphics card with latest drivers. 1000 watt corsair rm 1000i - stable power. All windows drivers are latest and stable. I don't have any warnings in my system devices. I have the security feature for TPS 2.0 enabled in bios or I wouldn't be able to boot Windows 11 pro. My system is not overclocked. I can ping everyone and everything I choose to. I use Quad 9 as my https DNS. I DON"T dual boot my hardware. I don't use a virtual machine to run windoze.

I ask you, dear reader and developer extraordinaire, What have you all done to my precious internet and web? What magical and simple switch can I toggle to get Amazon prime HD streaming back?

Obviously it is Amazon services refusing to stream in HD over a browser interface. But why suddenly? This sure appears to be some kind of dark social engineering scheme to see how many are affected and how much they can get away with. But I have to check with you as I am not a programmer nor a designer.

Peace be upon you and yours. Please dump google like a pyrex pan from the oven with no mits on.

Asked by 4portswitch 2 months ago

Last reply by markwarner22 2 months ago

Firefox Update wipes out all my Extensions

In my Win 10 PC, Firefox has been set to update automatically as it is recommended. 136.0.2 (64-bit) is the most recent one that updated automatically. Now all my exten… (read more)

In my Win 10 PC, Firefox has been set to update automatically as it is recommended.

136.0.2 (64-bit) is the most recent one that updated automatically.

Now all my extensions have been wiped out, my workspace changed.

That is such a breach of integrity, and a lack of respect for the user, and his carefully set up work environment, when an Auto-Update just molests my work environment. And then I have to take out hours from my busy routines, to devote to restoring everything to how it was.

There is no rollback feature for Updates, esp when Updates do the havoc they do.

There is no proper Session Management, and a standard protocol for saving, aggregating sessions across different installs, rollbacks, etc, and having the most updated, and complete one, where the onus is on the user not losing data.

Now I have to go hunt around for the past profiles, and name the present one as old, and hope that Firefox functions with integrity, and completeness to restore my whole work environment from the last profile. I'll of course be losing whatever work I happened to do in the new profile now. One never knows how complete these profiles are to reconstruct things exactly the way they were.

Strange. I always believe that stability, and integrity, and a dedication towards that on behalf of the user would be the primary goal. Now it's all about chasing something else, some bells and whistles, and faster performances, and throwing stability, and data integrity under the bus.

Asked by Shrikant Shrinivas 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

Fullshot 10

I have FullShot 10 which used to show my extra buttons in the FF toolbar. A few updates ago these buttons have disappeared from FF which is really inconvenient. Those but… (read more)

I have FullShot 10 which used to show my extra buttons in the FF toolbar. A few updates ago these buttons have disappeared from FF which is really inconvenient. Those buttons still appear in MSFT Edge. I cannot take a screen capture because taking a screen shot automatically makes the FS10 buttons disappear. FF10 is not add-on to FF, it is just a regular program to easy capture graphical screen information. FS10 has not been updated/altered in any way since its installation

Asked by fhsamyn 1 month ago

Last reply by jscher2000 - Support Volunteer 1 month ago

  • Solved

video downloadhelper and easy youtube video downloader not working

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest… (read more)

FINALLY got my zorin os to update, and now also have the newest version of firefox uploaded and working. My singlefile addon works properly, I have upgraded to the newest versions of my video downloaders, and I have cleared my history, but my 2 video downloaders still don't recognize any videos on youtube. Any suggestions or alternative downloaders?

Asked by russellofthedesert 1 month ago

Answered by russellofthedesert 1 month ago

4K Youtube video froze at 16 minutes and 10 seconds in after 136.0 update

Hello, I just updated Firefox to version 136 on my MacBook Pro. I was playing a 4k YouTube video, and at 16 minutes and 10 seconds in the video froze. If I moved the curs… (read more)

Hello, I just updated Firefox to version 136 on my MacBook Pro. I was playing a 4k YouTube video, and at 16 minutes and 10 seconds in the video froze. If I moved the cursor the pause button and all of that would come up at the bottom, but when I clicked on the option to exit full screen it did not respond. I pressed the escape button and that did get me out of full screen, but the video window did not apply the right formatting. I'll include a screenshot so that you can see what I am talking about. After exiting full screen, if you look at the bottom of the video window, the option to go back to full screen is cut off. Closing Firefox and relaunching it appears to have things working again, at least for now. I thought it would be best to report this just in case it isn't an isolated glitch.

Asked by Anthony 2 months ago

Firefox prompts for Primary Password every time I start it

Every time I open Firefox, it prompts me for my Primary Password immediately. Skipping the dialog the first time opens a second, identical dialog. It's not being caused b… (read more)

Every time I open Firefox, it prompts me for my Primary Password immediately. Skipping the dialog the first time opens a second, identical dialog. It's not being caused by any add-on/extension, because the problem occurs in exactly the same way in Troubleshoot Mode. It's not Sync, because I'm not signed into any Mozilla account. An internet search showed me a page here indicating I should disable Primary Password, then re-enable it. This didn't fix the problem.

Asked by srobertswanson 2 months ago

Last reply by TyDraniu 2 months ago

Why am I getting this?

Recently, whenever I access a local TV stations news post and try to read it, I get the pop-up shown in the attachment. Why is it happening and what can I do to eliminate… (read more)

Recently, whenever I access a local TV stations news post and try to read it, I get the pop-up shown in the attachment. Why is it happening and what can I do to eliminate it?

Asked by boong 2 months ago

[Firefox Snap] Which Snap permissions can be deactivated?

Hi, I have a question to the Firefox Snap permissions. I want to give Firefox the minimum of permissions which you can grant via Settings => Apps => Firefox Web Br… (read more)

Hi,

I have a question to the Firefox Snap permissions. I want to give Firefox the minimum of permissions which you can grant via Settings => Apps => Firefox Web Browser, because of security reasons.

So, a lot of them are self-explanatory, but there are some where I can’t imagine what that means and whether Firefox really needs such permission to run correctly and save or not. These are the following:

- Run in Background - Detect network devices using mDNS/DNS-SD - system-files - gsettings - Access hardware information - Mount-control - login-session-observe - opengl - system-packages-doc - Read/write access to U2F devices exposed - Access energy usage data

So, my question is: Does Firefox really need one of these above permissions to run correctly and save (I am asking because I don’t know if some of the above permissions are for security reasons activated) or can I turn them off?

Thank you!

Asked by Michael 2 months ago

Firefox no longer preserves cookies or site data between sessions

For many years now I've had Firefox clear browsing & download history temporary cached files and pages saved form info but not cookies and site date s… (read more)

For many years now I've had Firefox clear

  • browsing & download history
  • temporary cached files and pages
  • saved form info

but not

  • cookies and site date
  • site settings

This worked flawlessly until Firefox updated to version 136, at which point all cookies were deleted and I was signed out of every account on every website.

Looking at the settings page, the option to delete cookies and site data when Firefox is closed is now enabled. I don't remember what this setting used to look like, but I did not change it recently.

Unchecking the box seems to work, but I shouldn't suddenly have to do this, and the "damage" is done.

Why did the update to version 136 sign me out of every website, and how do I protect myself against this happening again?

Asked by Jens Lyn IV 2 months ago

  • Solved

Problems accessing Google products on FF

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10: Gmail (mail.google.com) became completely inaccessible Google Maps (maps.go… (read more)

About a week ago, I started having these problems with FF 136.0 (64-bit) on Windows 10:

  • Gmail (mail.google.com) became completely inaccessible
  • Google Maps (maps.google.com) opens normally, but app icons stopped displaying correctly (as in attached screenshot)

Comments:

  • Gmail and Google Maps are accessible normally on Chrome and Edge
  • YouTube (which is another Google product) works fine on my FF
  • Tried refreshing FF then tried clearing all cookies, caches, and browsing history, but made no improvement of any kind.

Any advice?

Asked by Khalid 2 months ago

Answered by Khalid 2 months ago

Firefox asks twice for my primary password when opening (and for SETTINGS)

I'm using Firefox v136.0 on a Windows 11 host. Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously en… (read more)

I'm using Firefox v136.0 on a Windows 11 host.

Each time I open Firefox the software prompts me two times (via a dialog) to enter the primary password. (I previously enabled and defined a primary password.) I'm also prompted twice to enter the primary password when I open the Firefox's SETTINGS page. This happens in "regular" and SAFE mode. I do not have any extensions installed nor themes installed/enabled. The only plugins that are installed are "OpenH264 Video Codec provided by Cisco Systems, Inc." and "Widevine Content Decryption Module provided by Google Inc."

When I delete the primary password, the browser does not prompt me to enter the primary password on startup or when opening the SETTINGS page.

FWIW, I've tried the following sequence, but the problem persists:

  1. Uninstall Firefox
  2. Delete as many temporary files as I can in $HOME\AppData\Local\Tmp\
  3. Delete $HOME\AppData\Local\Mozilla\
  4. Delete $HOME\AppData\Roaming\Mozilla\
  5. Reboot
  6. Reinstall Firefox
  7. Open Firefox and add a primary password
  8. Close and reopen Firefox

When I reopen Firefox, it prompts me twice to enter my primary password. When I open Firefox's SETTINGS, I am prompted twice to enter the primary password.

Any suggestions as to how I can convince Firefox to not prompt me twice for the primary password when opening the browser would be appreciated.

Asked by Jim Fischer 2 months ago

Last reply by rkuga 2 months ago

Firefox window

My Firefox window keeps expanding to fill the entire computer desktop. I make it smaller, and it expands again. How can I fix this? I like to be able to adjust the size o… (read more)

My Firefox window keeps expanding to fill the entire computer desktop. I make it smaller, and it expands again. How can I fix this? I like to be able to adjust the size of the window manually and have it stay that way!

Asked by Karen Phillips 2 months ago

Firefox makes entire screen flash

For the past few days when I use Firefox and Thunderbird my entire screen will randomly start to flicker, at times very quickly and rarely the entire screen goes black fo… (read more)

For the past few days when I use Firefox and Thunderbird my entire screen will randomly start to flicker, at times very quickly and rarely the entire screen goes black for second or two. This behavior immediately stops when I close the app. It does not happen with any other app. I've tried disabling hardware acceleration in Firefox and that didn't help. Both apps are on the latest version and I also updated my video driver. Tried removing the two add-ons I have. I'm on Windows 11 Firefox 136.0.

Asked by bluechair 2 months ago