Showing questions tagged: Show all questions

Can't Get Xfinity Billing Page To Load

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The sec… (read more)

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The second is a Access Denied error and the third is a "waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

I reached out to Xfinity tech support and was told to try a different browser. I tried DuckDuckGo and that did work and let me login and pay my bill. I told the tech that I would still rather keep on using Firefox. He said "that's something that you would need to take up with Firefox since we now know the issue is with their browser"

How do I get this issue resolved so that I can keep using Firefox as I have for many years now?

Note: Already tried clearing cookies and browsing history with no difference.

Asked by simpleman2 3 days ago

Last reply by jonzn4SUSE 20 hours ago

Email problem

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried … (read more)

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried everything until I saw a discussion on line about trying private mode. Bill Schuetter

Asked by bschuetter51 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

Amazon Prime blocked(not Secure connection)?

I have used this account for several years and now I cannot sign on to it????? Secure Connection Failed An error occurred during a connection to www.amazon.com. PR_END_… (read more)

I have used this account for several years and now I cannot sign on to it?????

Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

Asked by pennbo 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

youtube video downloader doesn't work always

I have two accounts n Youtube and the same video downloader app installed. in the first account I cannot download any video and i get the message "no links ere found". if… (read more)

I have two accounts n Youtube and the same video downloader app installed. in the first account I cannot download any video and i get the message "no links ere found". if I switch to the second account in the same video, I have no problem and I do download the video. what can be the solution to the problem?

I installed the extension with the first account which I use as the primary one. at the beginning and for a few months it worked fine and suddenly it stopped working. I didn't do anything. I changed to the second account for other reasons, and I noticed that the downloader works without any problem.

Asked by cyberdustz 3 days ago

Last reply by James 2 days ago

CRASHING TABS!

WTF IS WRONG WITH MOZILLA? So, I'm browsing a website (shopping), going back and forth through its menus/categories and also opening tabs in the background, then every f… (read more)

WTF IS WRONG WITH MOZILLA?

So, I'm browsing a website (shopping), going back and forth through its menus/categories and also opening tabs in the background, then every few minutes the whole browser goes blank/grey and the tabs "dead"... they're not closed just blank and I cannot go backwards or refresh... I have to close the tab and reopen it from history...

Did I explain this clearly? I've been putting up with this for 2 weeks, but now I've had it... I'm staring at a blank tab I cannot revive - refresh or back button don't work, AND another tab which is displaying a "Loading wheel" and also frozen...

I've only recently started using Firefox (I use 2 other browsers above this - each with a distinct purpose, and also started giving-in to Edge as a 4th, despite being opposed to everything Microsoft for 20y).

If I continue to experience this in the next couple of weeks, bye bye Mozilla...

Asked by ripnow 3 days ago

Last reply by jscher2000 - Support Volunteer 2 days ago

firefox browser corrupted my computer files.

When i go into file explorer on computer running windows 11 all files were opening in firefox. Even files i scanned into my computer from my printer. I tried to change de… (read more)

When i go into file explorer on computer running windows 11 all files were opening in firefox. Even files i scanned into my computer from my printer. I tried to change default to notepad. When i did, all files including images changed to unreadable computer script. Any fix?

Asked by ragnailer50 3 days ago

Last reply by jscher2000 - Support Volunteer 3 days ago

Issues with Google Sheets in Firefox

For quite some time, certain pop ups will not appear when trying to work in Google Sheets through the Firefox desktop browser. I have gone into the browser's settings and… (read more)

For quite some time, certain pop ups will not appear when trying to work in Google Sheets through the Firefox desktop browser. I have gone into the browser's settings and allowed pop ups for the exact link for Google Sheets, but that has not fixed the issue. The pop ups that won't work are the ones for resizing columns/rows, and the "Save as a PDF" export option. If I open my Google Sheets in Google Chrome, it works just fine, but I switched to Firefox so I could stop using that browser. Any insight on how to fix this is much appreciated.

Asked by tessarhuber 3 days ago

Last reply by NoahSUMO 3 days ago

can no longer view pdf

Hello, Since the update I am unable to view pdf within xero and actionstep. These are important programs I require the viewing of the pdf for my employment. Can you le… (read more)

Hello,

Since the update I am unable to view pdf within xero and actionstep. These are important programs I require the viewing of the pdf for my employment. Can you let me know if there is a new setting that requires activation or if there has been a change. I have attached an image for you to see that it does not load.

Thank you

Tracy

Asked by smudge_tac 3 days ago

Last reply by markwarner22 3 days ago

Lost reacently tab and password

One time after renstall firefox i lost my password... . they didnt sync. Today i lost my recent tab. Today i opened firefox and a saw a lot of tat without information tha… (read more)

One time after renstall firefox i lost my password... . they didnt sync. Today i lost my recent tab. Today i opened firefox and a saw a lot of tat without information that they were like blank page. I thought Firefox had crashed and I closed it and opened it again. And I saw Firefox open without any tab. In the history section, I followed the last Windows and tabs, but it was a one site, not all my tabs. What are you doing in Firefox? Damage to your User Information?

Asked by jalal alizadeh 3 days ago

Last reply by markwarner22 3 days ago

problems syncing outlook one drive on firefox browser

I get an error message when I try to open my files in my outlook one drive account. I've contacted my IT service about it, and they have informed me it's a problem betwee… (read more)

I get an error message when I try to open my files in my outlook one drive account. I've contacted my IT service about it, and they have informed me it's a problem between Firefox and Outlook. I've tried on other browsers (such as Chrome) and I don't have this problem. Please could you advise? This is the first time this has happened, and I've been using Outlook and Onedrive on my firefox for 2 years now without problems.

Asked by @tis 3 days ago

Last reply by markwarner22 3 days ago

My Firefox is using a lot of data; I don’t know why.

My Firefox is using a lot of data; I don’t know why. I am not using Firefox, and it is not running in the background, yet it is always using the internet. So what do I n… (read more)

My Firefox is using a lot of data; I don’t know why.

I am not using Firefox, and it is not running in the background, yet it is always using the internet. So what do I need to do in this situation? I tried to stop the internet connection using outbound rules, but it did not work. It is still using the internet. What is the reason my browser has high data usage? I have high data usage; in fact, in the past 12 days, we've used 30+ GB of data.

Asked by Adib 2 weeks ago

Last reply by markwarner22 3 days ago

PDF viewing in Dext

While using Dext there is a visual of the uploaded pdf file. Now there is a notice that my Firefox settings need to be changed. Dext does not have instructions for Firefo… (read more)

While using Dext there is a visual of the uploaded pdf file. Now there is a notice that my Firefox settings need to be changed. Dext does not have instructions for Firefox and I have not yet located the spot in settings to adapt for this. Looking for directions.

Asked by TABS 3 days ago

Last reply by markwarner22 3 days ago

I use Nordpass for automatic fill of password

I use Nordpass for automatic fill of passwords. Somehow, this no longer functions. THe automatic fill icons on the username/password boxes do not appear. How can I fix th… (read more)

I use Nordpass for automatic fill of passwords. Somehow, this no longer functions. THe automatic fill icons on the username/password boxes do not appear. How can I fix this ?

Asked by ahclarke 3 days ago

Last reply by markwarner22 3 days ago

Can't get rid of Pop Up Blocker

Every time I open a PDF I get this pop up blocker that covers the right side of the screen showing me how I can get "highlighting for PDF" with an animated felt tip slidi… (read more)

Every time I open a PDF I get this pop up blocker that covers the right side of the screen showing me how I can get "highlighting for PDF" with an animated felt tip sliding back and forth across the screen. I have Malwarebytes and other blockers but this appears to be something else. Please help.

Asked by Al 3 days ago

Last reply by James 3 days ago