Firefox Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Hello,

I cannot log in to my Firefox account. I have tried entering my email address and password, but I am unable to sign in. I also tried resetting my password, but the problem still exists.

Please help me recover access to my account.

Thank you.

For some reason, I am locked out of signing in to Mozilla VPN. I have twice changed my password & recovery key, & then been returned to the app to login & it has failed to do so?

I am being locked out of my Firefix desktop linux account using Ubuntu. It had me successfully change my password yesterday and today won't accept any of my known present and previous passwords.

I’m recovering from being hacked and scammed. So, I want to download Foxfire and Mozilla apps again. I also contributed to Mozilla. I’m somewhat tech savvy, but need assistance when getting new apps downloaded and installed.

I would like to sign in my email address [editedfrom public] @gmail.com & I keep getting the notice, invalid email address. They want me to sign in another old email address [edited from public] @sympatico.ca that I don`t use anymore as well as that password for it.

Many verification emails have been sent. None of the links work. It’s also next to impossible to find a way to reach you so my account doesn’t get deleted. Smh……..

I uninstalled Firefox and then downloaded the latest version. When I tried to log in, I found that clicking the login button didn't respond, which led to the inability to log in! I logged in successfully using the troubleshooting mode. However, when I used a vpn to access some websites like github (i am a student in china), the login status dropped and I needed to log in again. But at this time, clicking the login button didn't respond. I hope this problem can be fixed. Otherwise, if I can't log in and use the vpn, I will have to try using other browsers. But I really like Fiefox! Thanks!