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Syncing computer bookmarks to iPhone

Why can't I sync computer bookmarks to iPhone? I can't get my iPhone to show up on list of connected devices. I've tried everything in Help. I have a Mozilla Account. Run… (read more)

Why can't I sync computer bookmarks to iPhone? I can't get my iPhone to show up on list of connected devices. I've tried everything in Help. I have a Mozilla Account. Running 135.0.1

From the Firefox Start Page on my iPhone (running 18.3.1) . . . the menu in the bottom right hand corner does not give me the option to "Sync and Save Data". This is a roadblock for me! I'm not a computer genius but I'm not completely ignorant. I should be able to do this! https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-02-28-15-53-59-c3d764.png Help please!

Asked by macknorr 3 months ago

Last reply by jonzn4SUSE 3 months ago

Lost Bookmarks following Microsoft upgrade (?)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I… (read more)

Lost Bookmarks after Microsoft upgrade(?) Since I'm using the latest version of Windows I don't know what to call what happened that came by way of Microsoft. So far as I know, I'm the only one reporting this. It would seem that if this was a change initiated by Microsoft it should have affected millions of users.

Asked by Mozilla 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

When using chat software, shortcut key conflicts occur, and the sidebar will still open when using shortcut keys after being closed

When using chat software, there may be shortcut key conflicts, and the sidebar will still open when using shortcut keys even after being closed. In the settings, the AI … (read more)

When using chat software, there may be shortcut key conflicts, and the sidebar will still open when using shortcut keys even after being closed.

In the settings, the AI robot is turned off, but when using shortcut keys, the options for the AI robot will still be turned on by itself and cannot be turned off.

Asked by Utopia 3 months ago

Last reply by markwarner22 3 months ago

crash reports

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. T… (read more)

Firefox crashes every day or so on my home computer. The most common error message is "kmode exception not handled." I've tried the suggested fixes. Nothing helps. The crashes are not being recorded in "about crashes" or in %APPDATA%\Mozilla\Firefox\Crash Reports\. So it seems the crash reporter has to be fixed before the problem causing the crashes can be identified. Firefox does not crash on my office computer and no other program causes my home computer to crash. Thank you.

Asked by henry64 3 months ago

Last reply by markwarner22 3 months ago

Saving Private Window Tabs when restarting

Due mostly to upgrades in the app software, it's necessary to restart Firefox on occasion. Also, it's necessary due to OS upgrades. While the Restore Previous Session is … (read more)

Due mostly to upgrades in the app software, it's necessary to restart Firefox on occasion. Also, it's necessary due to OS upgrades. While the Restore Previous Session is a wonderful feature, it arbitrarily (and properly, by default) forgets all of the Private Tabs. But, there are times when I'd like to save some or all of the Private Tabs I've got open. A 'settable' feature to 'Remember Private Tabs during Restart' would be a tremendous asset at times.

Asked by Antiquetuck 3 months ago

Last reply by TechHorse 3 months ago

Firefox Update | When Writing E-mails The Lines Keep Dropping Automatically

Hello, Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals. The e-mail host we ar… (read more)

Hello,

Since the latest update of Firefox (version 135.0.1) when writing an e-mail the lines keep dropping down automatically at random intervals.

The e-mail host we are using is Polaris Mail, which is through our website provider.

To make sure it wasn't an issue with polaris mail, i have logged into our emails through microsoft edge and they have worked perfectly fine.

I have attached a picture for reference.

Kind regards

Ashley Small

Asked by sales466 3 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

Menus disappear from top of screen sometimes

Using Firefox 135.0.1 with Mac OS 15.3.1. Sometimes the menus on the left side of the top menu bar (, Firefox, File, Edit, View, History, Bookmarks, Tools, Window, Help… (read more)

Using Firefox 135.0.1 with Mac OS 15.3.1. Sometimes the menus on the left side of the top menu bar (, Firefox, File, Edit, View, History, Bookmarks, Tools, Window, Help) vanish from the menu bar at the top of the screen. The items on the right side of the menu bar are unaffected and remain visible. If I click in the menu bar area, the items that had disappeared return.

This does not occur with Safari or Chrome, only with Firefox and only infrequently.

Curious to know if it's a bug or something else.

Asked by rextherocket 3 months ago

Last reply by tacitus99 2 months ago

I would like simple instructions on how to block constant pop ups for solitity.co.in

I don't have any idea who is the owner of 'solitity.co.in', but these pop ups are annoying and know that I click on any of the options - I will be in trouble for other th… (read more)

I don't have any idea who is the owner of 'solitity.co.in', but these pop ups are annoying and know that I click on any of the options - I will be in trouble for other things these pop ups can do to my computer.

I would like to know exactly who is the party for this virus or adware were able to get it on my computer.

I would like some simple instructions on how to delete this spam from my computer.

Asked by spiegela 3 months ago

Last reply by James (On Leave) 3 months ago

Samsung TV signal and audio cuts out (black screen) when using mouse arrow to scroll with GTX 1050Ti

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194 TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll… (read more)

Samsung Frame 85" 2023 with GTX 1050Ti GPU, HP G4 SFF, i5-8500, Win 11 Pro 26100.3194

TV signal, and audio cuts out (black screen) when using mouse arrow to drag scroll in side bar. Also gives a loud audible "click" as sound is temporarily cut out. ( Most probably whole HDMI signal is cut)

Black screen bug happens randomly with You tube with no mouse or keyboard action, but 100% repeatable with this website when scrolling :

https://www.worldometers.info/gdp/gdp-by-country/


Please advise how to fix

Asked by Paul Smith 3 months ago

Last reply by markwarner22 3 months ago

TextHelp Read&Write Firefox Extension - Can't install because 'corrupt'?

Hi - I have TextHelp's Read&Write tool through my university, when trying to install the firefox extension i'm getting a notification saying that it can't install the… (read more)

Hi - I have TextHelp's Read&Write tool through my university, when trying to install the firefox extension i'm getting a notification saying that it can't install the extension because it's corrupt. I'm not sure what I'm missing but it'd be really helpful if I could get this onto firefox as I move away from google haha!

Any help to get this onto chrome would be appreciated! Thanks :)

Asked by Kaden 3 months ago

Last reply by markwarner22 3 months ago

Settings/General/"Update Firefox" is missing, and FF doesn't update automatically

I'm using version 135.0.1 (64-bit) on Win11. The latest version on the site is 136.0, but no notification is given, and Help/About doesn't do it or offer the option. I've… (read more)

I'm using version 135.0.1 (64-bit) on Win11. The latest version on the site is 136.0, but no notification is given, and Help/About doesn't do it or offer the option. I've browsed the web page that discusses an "Update Firefox" section in Settings/General, but no such section exists. Anyone knows what happened??? Tnx, Nir

Asked by sailor.nir 3 months ago

Last reply by Agent virtuel 3 months ago

add ons no longer have toolbar buttons

I just got a new PC. On my old Windows 10 PC, many add-ons add useful buttons, for example OneTab which adds a button that closes all tabs and compiles a list of what was… (read more)

I just got a new PC. On my old Windows 10 PC, many add-ons add useful buttons, for example OneTab which adds a button that closes all tabs and compiles a list of what was there, or Zotero, which lets me send stuff online to my Zotero citation database.

Now on my new Windows 11 PC, even though those add ons are installed and technically functional, I can't find the buttons anywhere. I wanted all that stuff on my toolbar for a reason. All I can find are convoluted keyboard shortcuts. I don't want to use a bunch of stupid keyboard shortcuts when I'm supposed to be able to just push a button for the same functionality.

Where did all my buttons go and how do I put them back? No, they are not in the "customize toolbar" option, and I have checked the options menus for my most important add ons too.

Asked by oracle.nola 3 months ago

Last reply by markwarner22 3 months ago

viewing pdf file

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines… (read more)

Every time I try to view a pdf file on Firefox I can view the file but in the lower right 1/4 of the screen I get a graphic of a page with shaded areas representing lines with writing on them. There is a type of pen cursor moving along the line.

This happens with different pdfs - from the internet and from my saved files. This doesn't happen on another computer with Firefox.

I've deleted and redownloaded Firefox an number of times, also tried troubleshoot mode - no improvement. Virus scanned, restarted a number of times.

Pdfs work on edge and chrome and reader with no problem.

I have a screenshot.

Any Ideas? Thanks

Asked by mary141 4 months ago

Last reply by cor-el 4 months ago

Frequent crashes and freezes

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. F… (read more)

For the past few weeks Firefox has been crashing and freezing often. Crashes are worst when trying to access Protonmail, which almost always crashes the tab instantly. Freezes happen most often when browsing Reddit, and also when watching Youtube, but crashes and freezes can happen on almost any website.

I have tried changing profiles, refreshing and uninstalling/reinstalling, but the problem persists and seems to be getting worse over time.

Here are some recent crash reports:

bp-3d92e88d-bdc6-4629-a869-899650250219 bp-c57e72ab-a6e5-47d4-abeb-d5ce90250219 bp-b66a1b94-6392-4fc7-a2d9-4b9ee0250219 bp-2544016d-d918-4027-9b0e-de75e0250219 bp-23ca9aa4-0934-4f23-b2e1-0390a0250219 bp-9ea6fa00-c531-428e-b276-ad3760250219 bp-4b4316fd-ccb3-4787-877b-50ed40250219 bp-fe9ecc18-35dd-4654-b0e9-45ce00250219 bp-5447133c-6fe3-43fd-800a-dbdf10250219 bp-bb92230d-09b1-4920-8cc9-355940250218 bp-a98b5c50-bddb-4693-9199-ecc500250218 bp-0089dc50-da47-4be2-8e72-0dc8f0250218 bp-57364330-d723-4f8d-85dc-f31250250218 bp-2dbcdad1-a7de-4835-ba86-335e20250218 bp-bc7ca88c-c9b2-453c-9774-537b40250218 bp-b98c0da6-12e5-4332-a6e2-4c8680250218 bp-c4e7ff86-5cc6-43d3-aac8-81ce90250218 bp-07fb322d-1f54-478f-8f2f-3db690250218 bp-9670fc71-d8d7-48db-805a-7e8a90250218 bp-862d4443-8773-48c8-a09d-de9780250218 bp-3a7354bc-3fec-44b2-a802-f54de0250218 bp-c6b3cfac-61e4-444e-88e3-02f220250218 bp-9fc98135-55df-4746-8fbd-dd5530250218 bp-422b8b89-a540-4cad-8c1c-d11a00250218

Will be grateful if someone can help me get to the bottom of this Thanks

Asked by eldensymbiosis 4 months ago

Last reply by jonzn4SUSE 4 months ago