Firefox Community Forum

When I am on Facebook and I am viewing photos and I attempt to enlarge them for better viewing all i get is a black screen. I was not having this problem before. If I change browsers to Google Chrome or MSN I do not have this issue. I prefer to use Firefox as my default browser, I have not changed any settings that would affect this so I am not sure why this is happening only on Firefox!. Please assist. Thanks in advance.

H!

For a long time now, at least a year, I cannot change the sort priority for search results on Amazon. Whenever I try to change to any other sort method other than Featured, the page just reloads and switches right back to Featured results. It happens on all my computers. I know this is a Firefox issue because this doesn't happen when I search Amazon with Chrome or on the Amazon app.

Anyone got an idea what's going on here?

Support I am having problems accessing my accounts on certain web sites, I can access them with other browsers, just not Mozilla Firefox. The two main sites are: https://www.bigfishgames.com https://www.spectrum.net How do I solve this problem? Firefox has been my default Browser for two decades now, but if this problem continues it will not remain as the default. Michael

See attached screenshot. It just randomly happens from time to time, and I can't figure out what's causing it. I've used both Chrome and Firefox with the same results. Help!

My Firefox desktop app recently updated. After it updated, I now cannot access anything by right clicking. When I right click, a giant window of options shows up (see image). It doesn't change no matter what I click on. When I try to select something in the giant window of options, nothing happens. I'm having a very hard time with it, particularly because I can't open links into new tabs now.

I was using DuckDuckGo and it failed a connection, now trying to switch to Firefox as my browser. I still get confused about browsers and search engines, but I want to be able to connect to a website that did not function with DuckDuckGo, all of a sudden and for no reason I could figure out. I have Microsoft 365 Windows 11 (I think) on 1 laptop and Windows 10 on another laptop; I am trying to use the newer laptop with Windows 11 but not totally switched over.

For the last few days I am unable to access my yahoo email I have been using easily for YEARS. Now i am asked to verify my yahoo email w google and google will not accept the password for google that I have used for years. I am asked to create another google password. I do not want to use troublesome google. Help me out of this mess. I need to use my yahoo email.

I have been messing with my computer and this morning Firefox had ceased to function, and I will be looking for my extensive bookmark list here or on another drive.. I just feel that windows 11 is pernicious!!

Hi, I'm having some issues with Firefox. I'm opening a website (which I usually visit) even slower than with Tor at the same time. I'd love to know why and how to fix it.

https://passport-v2.advanceagro.net/login?serviceid=5015 Pls restore this Company any link service.

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settings page, and there is no button to enable pinning to the top bar, so I can't access Lastpass at all in this way. Have updated Firefox to 134.0.2 and reinstalled the Last Pass extension but no change. Previously I have been able to pin Lastpass extension to the top bar next to the Download icon. Other icon that do work: Pocket, Download, Account, Noscript, Duckduckgo search, ABP and jigsaw piece. When will this get fixed pleased?

I've recently done a clean reinstall of Windows 11 and have noticed that, only for Firefox (134.0.2, build ID 20250120135430), a few videos playback without any audio, yet the same videos play with audio when using edge as a comparison. Most (if not all) of these videos did play with audio in Firefox prior to this reinstall.

Firstly, I'm pretty sure this is not a windows sound mixer issue since many videos on the same page and tab play back with audio just fine in Firefox. The same goes for it not relating to the Firefox setting 'Speaker selection', under (burger) > settings > privacy & security > Permissions because videos of different formats (or using different players) on the same page play back audio fine. The tab is not muted. Again, some videos on the same browser tab play audio fine; some of a particular format or player only play the video, while missing the audio (and where Edge plays the same video with audio).

Another common and potentially relevant issue I've seen is that, this being a 'Windows 11 N" install, it was initially missing the settings > system > optional features > Media feature pack, but that is now something I've successfully added. I should add that windows did report problems when I initially tried to add the media feature pack but, after a very long delay, it eventually appeared to succeed when I ran a couple of DISM incantations that I think ended with - "dism /online /add-capability /capabilityname:Media.MediaFeaturePack~~~~0.0.1.0"

I have the 'Play DRM-controlled content' setting enabled.

Comparing the Firefox vs Edge video playback on this video test page - https://tools.woolyss.com/html5-audio-video-tester/ I get the following results (don't know how to get it formatted/aligned correctly, sorry) -

                           FF vid    FF audio    Edge vid    Edge audio
av1-opus-sita.webm          Works     Works       Works       Works
vp9-vorbis-spring.webm      Works     Works       Works       Works
vp8-vorbis-sintel.webm      Works     Works       Works       Works
avc-aac-nerdist-friends.mp4 Works     MISSING     Works       Works
avc-aac-big-buck-bunny.m4v  Works     MISSING     Works       Works
avc-mp3-sita.mov            Works     Works       Works       Works

And perhaps also relevant is that there's also a difference in the audio-only samples further down the table on the same page -

                   FF audio   Edge audio
audio-sample.mp3    Works      Works
audio-sample.weba   Works      Works
audio-sample.ogg    Works      Works
audio-sample.opus   Works      Works
audio-sample.flac   Works      Works
audio-sample.wav    Works      Works
audio-sample.m4a    FAILS      Works
ac192.mp3           Works      Works
spoonradio-hd.aac   FAILS      Works
audio.opus          Works      Works

Also, every 'v.redd.it' / reddit-video-player video plays the video fine but has no sound when using Firefox but plays both sound and video fine with Edge. Here's one for example - https://old.reddit.com/r/funny/comments/1i7y1nr/rock_paper_scissors/

I've seen lots of similar (but not identical) issues on Firefox video with no audio problems with suggestions a few things to try. In addition to what I've already mentioned above, I've tried the following without success -

- Restarting Windows - Restarting Firefox - Restarting Firefox with addons/extensions disabled - 'about:support' > Refresh Firefox - 'about:support' > Clear startup cache - (hamburger) > more tools > task manager > (click the little profile icon for the page playing the video) - I've checked the settings suggested here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#w_check-some-firefox-settings

I realise it may be possible to side-step this problem by flailing around with more drastic work-arounds like trying a clean re-install of Windows or a full uninstall and clean of Firefox, but that doesn't really help figure out the problem, which leaves the possibility it could easily happen again to me or others when it might be something that can be more properly fixed or guarded against in Firefox itself, so I hope someone can suggest what might be done to home in on identifying the cause of the problem and so learn whether a more precise fix can be employed.

I downloaded a PDF and used Firefox to view the file. I'm trying to find key words in the PDF and I always get phrase not found. As a test I inputted a word I found in the document but find in page stated phrase not found. What am I doing wrong? I remember that I have used that feature in the past and it worked.