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Internet Download Manager (IDM)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no… (read more)

For some reason, IDM will not work in Firefox/DuckDuckGo. even though it worked a couple of weeks ago. I contacted IDM support who have tried everything they have, but no change.

Here is the issue: 1. I open Firefox (Duck Duck Go is my default) (132.0.2 (64-bit) 2. I type "vintage sci fi movies" 3. Click on "videos" 4. Pick any movie (example: The Phantom Planet (black and white but this does not matter) 5. In the Choose How you Watch, I click the left icon - Watch Here, and not Watch on YouTube; also click Remember my choice 6. The movie starts but there is no IDM dialogue 7. If I then click Watch on YouTube inside the movie, it switches to YouTube and the movie starts, AND the IDM dialogue pops up.

As I said, this worked in Firefox/DDG a couple of weeks ago.

IDM version is 6.42 Build 23, full (paid for) version Oct 15 2024 The IDM Integration Module in Firefox shows as Version 6.42.22, last updated Oct 28 2024.

Can you assist please.

Asked by lps5005 4 months ago

Last reply by markwarner22 4 months ago

Gah tab crash

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in tr… (read more)

Since updating to version 135 all the tabs crash. I've uninstalled\reinstalled, deleted app data, disabled AV and created a new profile. The only time it works is in troubleshooting mode. I've looked at extensions and plugins and I'm only seeing OpenH264 video codec and Widevine content decryption. I've disabled those but still get the crashed tabs.

I'm also not generating any crash logs.

Asked by ceggleston329 1 month ago

Last reply by krupkaa2 1 month ago

DuckDuckGo searches not working

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches… (read more)

Hi, I've been using DuckDuckGo as a search engine for several years. Yesterday, I entered my search terms as usual, and all it showed me was a blank screen. Even searches that I did weeks ago simply come up blank. (see screenshot) When I searched in Google, it completed just fine. The same when I switched browsers (Chrome and Safari). This must be connected to a recent update either in Firefox or DuckDuckGo, but I can't seem to find information on how to fix it. Thanks for your help.

Asked by alj5 6 days ago

Last reply by James 5 days ago

Picture in Picture for app suddenly stopped working

Only hours after my previous use of the picture in picture function to watch YouTube via the mobile site on the app browser, the function suddenly stopped working. It w… (read more)

Only hours after my previous use of the picture in picture function to watch YouTube via the mobile site on the app browser, the function suddenly stopped working.

It would play the videos when I was in other tabs, and with the app itself closed. However, as soon as I opened it as a picture in picture window, the video paused and refused to restart playing.

This far, I have:

  • cleared the cache
  • force quit the app and restarted
  • double checked that picture in picture was enabled (it was)
  • made sure the app is up to date (it is) and compatible with my phone (it is)
  • made sure the Video Background Play Fit was still enabled and up to date (it is)

None of these issues has resolved the issue. As the issue is specific to the play to play function, and is not effected by closing the browser or switching tabs, I believe it is an issue with the function, not the site.

Asked by Sabra Schirm 1 day ago

Last reply by Samara Nix 42 1 day ago

PDFs now appearing totally black

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal wh… (read more)

Firefox has been used to open PDFs. Suddenly, all the PDFs appear as totally black. If I hover over the tab for that PDF, it shows the little representation as normal white background. This just happened. Don't know how to correct for this.

Asked by onlythevee1 2 months ago

Last reply by jonzn4SUSE 2 months ago

MetaMask Blocks DuckDuckGo Search Results in Firefox

Hello, I am experiencing an issue where the MetaMask extension in Firefox is blocking search results on DuckDuckGo. When I disable MetaMask, the search results load prope… (read more)

Hello, I am experiencing an issue where the MetaMask extension in Firefox is blocking search results on DuckDuckGo. When I disable MetaMask, the search results load properly, but when it's enabled, they do not appear. This problem does not occur in other browsers like Brave.

I have tried:

   Disabling and re-enabling MetaMask.
   Adjusting Firefox's privacy settings.
   Running Firefox in Safe Mode (which fixes the issue but disables all extensions).

Is there a known compatibility issue between MetaMask and DuckDuckGo on Firefox? Any suggestions on how to fix this without having to disable MetaMask?

Thanks in advance for any help!

Asked by Clemente Acosta 1 week ago

Last reply by James 5 days ago

Suddenly cannot load certain webpages but can on other browsers, no changes made, have emptied cache and restarted everything

I cannot load certain webpages including gmail and various others frequently used suddenly without any changes made on my end. It just doesnt finish loading the page but … (read more)

I cannot load certain webpages including gmail and various others frequently used suddenly without any changes made on my end. It just doesnt finish loading the page but I can access all of the pages on any other web browser just not firefox anymore. I deleted the cache of cookies and that's about it as I am not tech savvy at all and have set up nothing personalized or special. Please help I have literally no recourse at all here.

Asked by ------ 1 week ago

Last reply by lbrockma34 1 week ago

How to create a shortcut/tile to add to Home page

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. On… (read more)

There used to be a way to add a web site as a shortcut to the Home page by dragging the link and dropping it somewhere. Those instructions seem to have disappeared. One of the sites I had pinned to the Home page has changed. I can remove the old link (tile), but how do I add the new link as a tile? The help articles no longer provide any information about how to do this. Just "pinning' the page adds it to the toolbar, where I don't want it, but does not add it to the Home page. Do I have to just close and open that site a bunch of times in order to get it to appear???? There should be a more sensible way.

Asked by goodyarn 4 months ago

Last reply by cor-el 4 months ago

Duck duck go search

I have been using Firefox and Duck duck go to search. This morning I could not search and duck duck and was requested to I download Duck duck go as browser. Now I can't s… (read more)

I have been using Firefox and Duck duck go to search. This morning I could not search and duck duck and was requested to I download Duck duck go as browser. Now I can't search except in Google. Help. I plan on uninstalling the Duck duck go browser. What is a good private search engine?

Asked by iromovacek 3 weeks ago

Last reply by James 5 days ago

Restart to update Firefox

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I cli… (read more)

Recently clicked to update to the next version of Firefox. Then I get the message "Restart to Update Firefox." I restart Firefox but the message is still there when I click Help > About Firefox. It would appear that the update did not happen for some reason. Do I need to re-install Firefox to get around this problem?

Asked by Larz 1 week ago

Last reply by pennypincher 1 week ago