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mozilla extension " screen recorder " logo not showing on my screen

I have downloaded the mozilla extension " screen recorder". After giving all permissions , the logo of this extension is not showing on my screen .SO, I am not able to u… (read more)

I have downloaded the mozilla extension " screen recorder". After giving all permissions , the logo of this extension is not showing on my screen .SO, I am not able to use this extension facility. Please solve it. And also I have been blocked for accessing this extension owner' s website. THANK YOU. OM PRAKASH GUPTA

Asked by om prakash Gupta 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Video downloadhelper add-on

Hi! i use video download helper a lot for my business. paid for premium not that long ago. I can't get it to work all of the sudden. there was an update a few days ago, m… (read more)

Hi! i use video download helper a lot for my business. paid for premium not that long ago. I can't get it to work all of the sudden. there was an update a few days ago, maybe that's it? any help would be great!!! thank you!

Asked by Tiger Budbill 5 months ago

Last reply by James (On Leave) 5 months ago

Extensions not working

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settin… (read more)

Whay have extensions stopped workong with latest Firefox update. E.g. Last pass is listed as an installed extension but clicking in the installed list just gives a settings page, and there is no button to enable pinning to the top bar, so I can't access Lastpass at all in this way. Have updated Firefox to 134.0.2 and reinstalled the Last Pass extension but no change. Previously I have been able to pin Lastpass extension to the top bar next to the Download icon. Other icon that do work: Pocket, Download, Account, Noscript, Duckduckgo search, ABP and jigsaw piece. When will this get fixed pleased?

Asked by acflack 5 months ago

Last reply by jonzn4SUSE 2 months ago

How Can i reach out tech support for Video down loader helper, listed and recommended on your browser

Dear Firefox Support Team, I hope this message finds you well. I am trying to contact the technical support team for the "Video Downloader Helper" extension, which is li… (read more)

Dear Firefox Support Team,

I hope this message finds you well. I am trying to contact the technical support team for the "Video Downloader Helper" extension, which is listed and recommended on the Firefox browser. Unfortunately, I couldn’t find their contact information on your website.

Could you help me locate their support details or direct me to the appropriate resource? I would greatly appreciate your help in this matter.

Thank you for your time and assistance. Arvind Virmani

[edited emails from public]

Asked by arvindvirmani 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

i have download helper but it no longer seems to recognise you tube videos. I have paid £28.00 for a licence and can not use it. Can you tell me why

cna you tell me why Down load helper no longer seems to work. when I first open a pge the download icon appears in full colour and then fades to grey and won't recognise… (read more)

cna you tell me why Down load helper no longer seems to work. when I first open a pge the download icon appears in full colour and then fades to grey and won't recognise you tube videos is this something you can fix

Asked by s.shaw13 5 months ago

Last reply by James (On Leave) 5 months ago

Extension downloading issue in firefox browser

Please let me no why i am not getting able to download the extension what should i do for downloading the extension .my firefox version is also up dated but i am unable … (read more)

Please let me no why i am not getting able to download the extension what should i do for downloading the extension .my firefox version is also up dated but i am unable to download the extension

Asked by Raj Pandey 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

Passkeys

I have been setting up Passkeys to log in to the websites which allow them. But I have noticed on Paypal, they do not allow me to use passkey when using firefox, it only … (read more)

I have been setting up Passkeys to log in to the websites which allow them. But I have noticed on Paypal, they do not allow me to use passkey when using firefox, it only seems to allow chrome

Is there an issue with firefox which deems it not suitable for passkeys?

I noticed that sopmeone asked this question this time last year and it was advised that firefox is now able to create and store passkeys Paypal still dont seem to allow it?

Asked by Paul McFarlane 5 months ago

Last reply by milwdebhof 1 month ago

TOTAL AD BLOCK

I SUBSCRIBE TO TOTAL AD BLOCK BUT I ONLY USE FIREFOX AND DO NOT SEE HOW TO DOWNLOAD THE APP. PLEASE ADVISE THANK YOU DAVID VOSBEIN [edited phone# from community forum] … (read more)

I SUBSCRIBE TO TOTAL AD BLOCK BUT I ONLY USE FIREFOX AND DO NOT SEE HOW TO DOWNLOAD THE APP.

PLEASE ADVISE THANK YOU DAVID VOSBEIN [edited phone# from community forum]

Asked by dvosbein 5 months ago

Last reply by markwarner22 5 months ago

I was asked by FireFox to add Pocket as an extension. I was a Pocket subscriber for several years before and thought nothing of the task.

I was asked by FireFox to add Pocket as an extension. I was a Pocket subscriber for several years before and thought nothing of the task. Until, I tried to access years … (read more)

I was asked by FireFox to add Pocket as an extension. I was a Pocket subscriber for several years before and thought nothing of the task. Until, I tried to access years of saved articles. Zero. What happened to my account and my saved articles?d text

Asked by Roy Benavides 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago

How to remove Norton

I have deleted Norton from my wife's Win7 PC, but it still tries to "help" when she is logging on to various web sites. How do we get Norton off of her Firefox?? Her F… (read more)

I have deleted Norton from my wife's Win7 PC, but it still tries to "help" when she is logging on to various web sites. How do we get Norton off of her Firefox?? Her Firefox is current version.

Thank you for any help.

Ron Olsen

Asked by Ron1244 5 months ago

Last reply by markwarner22 5 months ago

download helper

This used to work but now it showed as a faint icon in the above bar. I unpinned it but it doesn't show up in the overflow either now but still shows in installed app's.… (read more)

This used to work but now it showed as a faint icon in the above bar. I unpinned it but it doesn't show up in the overflow either now but still shows in installed app's. I don't see a way to make this work. Any help would be appreciated. May uninstall and re-install firefox? Also, maybe uninstall extention but don't see where to do this. I have this on a PC Windows 11 Thanks

Asked by Alan Sedar 5 months ago

Last reply by jscher2000 - Support Volunteer 5 months ago