Firefox Support Forum

I tried to login to firefox sync on a different system due to repair. My entire data is gone and all passwords are also gone. What to do.

I even tried login with username and password apart from google sync. It still didn't worked.

My computer messed up today and i had to recover it, but i didnt get to save my bookmarks. I've had a mozilla account since 5/2/2024 (i think, thats at least what it says was the date i made my password) and i've saved a lot of bookmarks i cannot lose.

i forgot what email i had made it with tho, so i created a couple of new mozilla accounts and idk if that has messed up the profiles i'm using? i read the mozilla guide on bookmarks and i have like 3 profiles under "profile:default-release" (my settings are in danish, idk if that's what its called in english). but i cant tell which one it is? furthermore, when i click on "manage bookmarks" i get to this place that says something about bookmarks saved on html or something - which i know i havent done.

oh also, before any of that, the first thing i did was synchronize my google chrome bookmarks with firefox and idk if that has messed something up?

When I open github it loads incorrectly as shown in the picture, after I press F5 to reload the site load fine. I have tried deleting cookies and I am using any ad-blocker. Any help? Thanks.

Hi all!

I am using Firefox Multi-Account containers with Firefox 120.0.1 (64-bit) and the New Outlook desktop client with Windows 10(*). I have more than one Office 365/Outlook account, so I use different containers for each account.

Whenever I click on any link in New Outlook, it opens in one of my Firefox containers rather than in a default No Container tab.

Unfortunately, it opens in a container where I am logged into a different Office365 account than the one I use for the desktop client. This means any Office or organisation-specific links fail to work unless I copy and paste the link across.

Is there some way to force Outlook to open these tabs as No Container?

Thanks, penguinoid

(*) I'm using a university owned/managed computer and they've disabled the option to update to Windows 11

Having used Firefox browser for so many years now, just recently I am experiencing occasional links not working when my trusty Roboform (version 9.5.8.0) extension is enabled. The same links work fine with Roboform when tested in Edge and Chrome browsers which frustrates me as I do not want to switch from Firefox. I have tried removing the extension and reinstalling a fresh download, same for uninstalling Firefox. I have tried setting up a new Firefox profile. I have gone through every Firefox setting many times trying with or without although I have not actually modified any setting recently so I am fairly confident that this problem is due to a change in either Firefox or Roboform. I am using Firefox version 124.0.2 in Windows 11 23H2 (currently 22631.3374) and also use two other extensions, being Kaspersky Protection and Facebook Container which have been resident for a few years now. I can remove the other two extension individually but it is only by disabling the Roboform extension that enables me to view these troublesome links without any issue. An example is https://www.hughes.co.uk/product/kitchen-appliances/cooking/microwaves/hisense/h29mobs9hguk whereby if I click on any of the three "Flexi-Pay", "Delivery & Collection" or "Services" buttons on the right, there is no response when Roboform extension is installed. What can be unique/different about these links? I have naturally been in touch with Roboform but so far they have sadly not been able to help find me a solution, so I thought I should ask the experts at Firefox hoping that someone out there might just have experience of such an issue. Just as a separate observation, the Roboform extension is missing its icon when viewed in Add-ons Manager and also when viewed in the Firefox Add-ons library which I find very odd as that wasn't always the case. It is appearing normally in my Firefox Toolbar. Thank you in advance for any help offered.

I think I have successfully downloaded Thunderbird, but I do not know how to get it working to open my Webmail/reagan.com...Thanks...MGM2

FF has been the browser of choice for me for years. Word Press has been the weblog platform of choice for almost as long. Recently, however, FF won't accept embedded links in new posts.

If I try to create an embedded link, the link text box flickers and won't allow the text for the link to be inserted.

At the suggestion of WP, I cleared the FF cache - to no effect.

I decided to try posting through another browser, Chrome. It worked fine.

Chrome could be a workaround for this, but I'd much prefer to use FF.

Any ideas?

Thanks,

DMS

PS I use Windows 11, latest upgrade, and the latest version of FF

Hi, I can't read some DRM protected media anymore (Prime video, Spotify) in Firefox in Windows10.

The error I get say that firefox doesn't have Widevine installed (but it does).

I can read the content with other browsers (Brave) so the problem is not Windows Media Foundation i guess?

What I already tried:

-untoggling/toggling Widevine in plugins

-reinstalling firefox and using a new profile

-using Firefox Nightly

-removing the drm folder from the profile and relaunching firefox

Output of the console:

 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system is unsupported'

14:30:04.665 MediaKeySystemAccess::GetKeySystemStatus(com.widevine.alpha) result=available msg= 14:30:04.665 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system configuration is not supported' 14:30:04.671 MediaKeySystemAccess::GetKeySystemStatus(com.widevine.alpha) result=available msg= 14:30:04.671 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system configuration is not supported' 14:30:04.676 MediaKeySystemAccess::GetKeySystemStatus(com.widevine.alpha) result=available msg= 14:30:04.676 Calling navigator.requestMediaKeySystemAccess() (at https://www.primevideo.com/region/eu/) without passing a candidate MediaKeySystemConfiguration containing audioCapabilities or videoCapabilities is deprecated and will soon become unsupported. eu 14:30:04.676 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system configuration is not supported' 14:30:05.692 Trying to play Widevine with no Windows Media Foundation. See https://support.mozilla.org/kb/fix-video-audio-problems-firefox-windows ref=atv_hm_hom_c_OB0766a6_brws_1_1 14:30:06.444 Request context not found for requestId: 5913 tswebextension.js:6978:29 14:30:06.687 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system is unsupported' 14:30:06.687 MediaKeySystemAccess::GetKeySystemStatus(com.widevine.alpha) result=available msg= 14:30:06.687 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system configuration is not supported' 14:30:06.687 MediaKeySystemAccess::GetKeySystemStatus(com.widevine.alpha) result=available msg= 14:30:06.687 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system configuration is not supported' 14:30:06.687 MediaKeySystemAccess::GetKeySystemStatus(com.widevine.alpha) result=available msg= 14:30:06.687 Calling navigator.requestMediaKeySystemAccess() (at https://www.primevideo.com/region/eu/detail/XXXXXXX) without passing a candidate MediaKeySystemConfiguration containing audioCapabilities or videoCapabilities is deprecated and will soon become unsupported. ref=atv_hm_hom_c_OB0766a6_brws_1_1 14:30:06.687 navigator.requestMediaKeySystemAccess promise rejected 0x80530009 'Key system configuration is not supported' 14:30:06.726 Trying to play Widevine with no Windows Media Foundation. See https://support.mozilla.org/kb/fix-video-audio-problems-firefox-windows

Any ideas?

I have noticed that my mouse becomes unresponsive exclusively when clicking Browser items in Firefox 124.0.2 (64-bit) on Mac OS Sonoma 14.4.1

usually everything is fine for a while, then after a small working period I can still hover over items in Firefox but any click action (right or left) is ignored by Firefox or pages in Firefox.

At the same time clicking in other apps is still working fine.

When restarting firefox the functionality often re-occurs and works again for a certain time.

I have lost the password to my business account which is with gmail and wondered whether the Firefox software will be able to retrieve it. It is in my history, but when I click on it, it asks me for my password, which I cannot remember. I have made purchases using that account that I cannot chase up because I cannot get access to the account. Please help if you possibly can.

When I go to sites like google or bing, ect... I used to be able type multiple spaces between words now it only lets me type 1 space between words. Multiple spaces makes it easier to cut and paste when I'm doing multiple searches

Hi, I've just switched to Firefox and I've been customising settings to make it work the way I like.

I prefer having my browser open a blank page whenever I open a new tab or a new window. I've noticed that Firefox opens my homepage when I open a new window, and unfortunately I'm not able to set that to a blank page on my work computer because my employer controls what I have set as my homepage.

Is there any way I can configure Firefox to open my new tab page, or a blank page, when I open a new window, instead of opening my homepage?

Actually my problem was solved. It came from the fact that following a maintenance intervention on the servers of the https site where my account was located, and access to which was blocked by Mozilla, the automatic updating of certificates had not worked. Which the site technicians resolved following a request I sent to them.