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  • Solved

Bookmark Sidebar

I installed the new 140 update, and now when I open the bookmark sidebar, the "Search bookmarks" field is highlighted, and the entire list of bookmarks is darkened to the… (read more)

I installed the new 140 update, and now when I open the bookmark sidebar, the "Search bookmarks" field is highlighted, and the entire list of bookmarks is darkened to the point that it's pretty much unreadable. This was never the case before. I NEVER use the 'search bookmarks' function. My bookmarks are organized into folders and sorted alphabetically. How can I undo this setting so the sidebar looks like it used to?

Thanks!

Asked by jbwenu 5 months ago

Answered by Denys 5 months ago

  • Solved

Bookmarks are missing and unable to restore

My Bookmarks are missing. I see backups under the profile/bookmarkbackups folder but when I manage bookmarks, they are not in the restore dropdown. I have followed the s… (read more)

My Bookmarks are missing. I see backups under the profile/bookmarkbackups folder but when I manage bookmarks, they are not in the restore dropdown. I have followed the steps to delete the places.sqlite but when I reopen firefox, I do not see the bookmarks have been restored. I thought it might have been related to Norton Utilities so I renewed a subscription but no luck. I also have a json file with my bookmarks but I cannot choose it from Manage Bookmarks, either

Asked by jeff.horne 1 week ago

Answered by jeff.horne 4 days ago

  • Solved

pop ups

How allowed pop ups in Firefox because option not show in site settings

Asked by dm6466116 1 day ago

Answered by wzdm007 1 day ago

  • Solved

Closed Tab Groups

All my Tabs Group have disappeared from the Tab Bar. I can see the Closed Tab Groups in the drop down but i can't find a way to re-open Closed Tab Groups. Any clues welco… (read more)

All my Tabs Group have disappeared from the Tab Bar. I can see the Closed Tab Groups in the drop down but i can't find a way to re-open Closed Tab Groups. Any clues welcome. Running 146.0 and on the beta update channel.

Asked by bill 1 week ago

Answered by Mark 5 days ago

  • Solved

Remove "translate selection" from context menu

I don't know why, but when I browse pages in English, the context menu offers to "translate selection into Hebrew". This is weird and totally unwanted. I don't know how… (read more)

I don't know why, but when I browse pages in English, the context menu offers to "translate selection into Hebrew". This is weird and totally unwanted. I don't know how FF decided that I need translations, and specifically to Hebrew!

In the settings, my preferred language is "English (US)". In "translation settings", the list of "Translation will happen automatically for the following languages" is empty, and the list of "Translation will not be offered for the following languages" has Hebrew and French. (I would add English but I don't see how.)

Is there a way to just remove this translation option from the context menu?

Asked by gidiav 3 months ago

Answered by Agent virtuel 3 months ago

  • Solved

Microphone in the AI Sidebar

I can't seem to locate how to activate the microphone in the AI sidebar. I have Gemini selected, and when I hit the microphone to dictate I get the following message.. Un… (read more)

I can't seem to locate how to activate the microphone in the AI sidebar. I have Gemini selected, and when I hit the microphone to dictate I get the following message.. Unable to access the microphone. Please check settings.

I looked through Firefox settings and my laptop's but I don't see where it is turned off or asking for activation.'

Tom Z.

Asked by Tom Z 6 days ago

Answered by TyDraniu 6 days ago

  • Solved

Shortcuts on homepage missing

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned ha… (read more)

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Asked by Bárbara 2 months ago

Answered by Denys 2 months ago

  • Solved

location

Why doesn't Firefox recognize my correct location? It gives me the weather for Chicago, IL on my homepage. I don't live in IL. MS Windows and Edge have my correct locatio… (read more)

Why doesn't Firefox recognize my correct location? It gives me the weather for Chicago, IL on my homepage. I don't live in IL. MS Windows and Edge have my correct location, so why doesn't Firefox?

I have tried to change weather location on my Firefox homepage by putting in the correct town and state, then hitting the search icon but nothing happens, although once I was redirected to the AcuWeather site.

This is not that big a deal as I can get my weather on my Samsung phone, but it is puzzling.

Thanks for your time--Maureen

Asked by mblawent 2 months ago

Answered by jscher2000 - Support Volunteer 2 months ago

  • Solved

Bookmarks are not readable in bookmarks bar

After the last Firefox update (146.0), my bookmarks bar only shows thumbnail images. The descriptive text which was previously black text on white back ground now appear… (read more)

After the last Firefox update (146.0), my bookmarks bar only shows thumbnail images. The descriptive text which was previously black text on white back ground now appears to be white text on white background. (Whether my system is set to light theme or dark theme.) This happens on all of my Windows computers (both 10 and 11). How do I resolve this problem?

Asked by kent.pearce 4 days ago

Answered by Denys 2 days ago

  • Solved

Bookmark Font Color Changed on V140.0

FF ver 140. just loaded and now all my sidebar bookmark fonts are black on black. How do I change the sidebar bookmark font back to white? When I disabled all Themes the … (read more)

FF ver 140. just loaded and now all my sidebar bookmark fonts are black on black. How do I change the sidebar bookmark font back to white? When I disabled all Themes the white color came back, but enabling any theme and they the font turns black again.

Asked by ramohr7 5 months ago

Answered by ramohr7 5 months ago

  • Solved

Is there a method for sorting firefox bookmarks into alphabetical order?

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firef… (read more)

Laptop running Windows 10 pro. Firefox 144. Is there a method for sorting firefox bookmarks into alphabetical order (yet)? I see from questions asked years ago that Firefox hasn't had a way to sort all bookmarks into alphabetical order in one go. Is this still the case? It seems hard to believe that the only way to do this is to sort each folder individually. I noticed that I can do this (and have done) on Android, but not on the laptop.

Asked by IanStar 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

Where did my bookmarks toolbar go?

When I logged in this morning my bookmarks toolbar was gone, along with the favorite start. I have googled and followed support articles and the only thing I was able to … (read more)

When I logged in this morning my bookmarks toolbar was gone, along with the favorite start. I have googled and followed support articles and the only thing I was able to do is get the menu bar to show along with the the bookmark menu but customizing the toolbar.

Asked by amandacaulder 1 month ago

Answered by George Kitsoukakis 1 month ago

  • Solved

Chase website requires Firefox 128 or higher. Latest update shows Firefox 115.3. Any Solution?

Chase website now requires Mozilla Firefox update 128 or higher to access accounts. My version says my version (115.30) is latest update. Do I need to find a different br… (read more)

Chase website now requires Mozilla Firefox update 128 or higher to access accounts. My version says my version (115.30) is latest update. Do I need to find a different browser or is there a solution? I am using Windows 7 Pro desktop. Thank you.

Asked by aandersonjr 1 month ago

Answered by James 4 weeks ago

  • Solved

I lost all my data because the synchronization failed

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server… (read more)

I uninstalled Firefox on my computer and reinstalled it, but when I logged in, the account couldn’t sync, it was as if the sync couldn’t retrieve any data from the server. Nothing happened at all.

On my Android phone, the data is still there, but when I tap “Synchronize now,” nothing happens either. I’ve tried signing out and signing back in multiple times, but still nothing works.

I also tried switching to a different computer and a different internet connection, but it still didn’t work.

What should I do now?

Asked by tranthanhsang224 4 weeks ago

Answered by tranthanhsang224 4 weeks ago

  • Solved

All of a sudden I'm constantly getting pop up ads on my home page. How do I stop them? I keep clicking that the ads are inappropriate, or I've seen them numerous times, etc.

All of a sudden I keep getting pop up ads on my Home page, even though I click on that I'm not interested or they're inappropriate, etc. How do I stop these??

Asked by Twotutor 5 days ago

Answered by jscher2000 - Support Volunteer 5 days ago

  • Locked

Bing homepage on Firefox

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing',… (read more)

I have Bing as my homepage, but on one computer I have a very annoying problem. I click on the settings to turn off 'Show news and interests' and 'Show trending on Bing', but the next time I come back to the homepage these settings have turned themselves back on. What do I have to do to retain these settings?

Asked by TV John 6 days ago

Last reply by Denys 5 days ago

  • Solved

Firefox crashing on startup. Crash reporter immediately appears.

My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempt… (read more)

My Surface Laptop 7 w/ SnapDragon Elite's Firefox installation started crashing this morning immediately after rebooting to complete some Windows updates. I have attempted starting Firefox in Maintenance mode, Uninstalled and reinstalled and I still get the crash reporter. Refreshing Firefox at the uninstall process does not fix it.

I'm running Windows 11 Enterprise edition, fully patched w/ Firefox 146.0.

The 4 Windows updates that were installed:

Uninstalled KB5072033 Uninstalled KB5070311 Cannot be uninstalled KB5072641 Cannot be uninstalled KB5071142

Still didn't fix the problem.

These are the recent crash reports:

Crash ID: ⁨bp-8ec5b63c-4408-437c-b9bb-f4d5b0251213⁩ Crash ID: ⁨bp-ce396463-0a75-46b6-8131-33cce0251213⁩ Crash ID: ⁨bp-ea0b59dd-1cee-48da-957e-949120251213⁩ Crash ID: ⁨bp-f9342e01-1a55-4387-af6d-3b8ef0251213⁩

Any help is appreciated!

Asked by jamie38 1 day ago

Answered by TyDraniu 1 day ago